All reviews

Rating Breakdown

  • 5
    96% (2,248 ratings)
  • 4
    3% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (11 ratings)
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5 / 5 Share

April 16, 2022

Lance, was awesome and a great help. The customer service here is awesome. Thank you everyone for all your help.

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Cheers, Kevin

5 / 5 Share

April 16, 2022

she is great. she solves my problem so quickly. thank you again. you are awesome. really appreciated.

Using app

20 days

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for the 5-stars! 🤩 Best regards, Kevin

5 / 5 Share

April 15, 2022

Above and beyond customer service & very quick replies! Always pleasant to deal with and the app is really easy to use. Definitely recommend!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful to customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🍻 Cheers, Kevin

4 / 5 Share

April 14, 2022

Arianne mi ha aiutato tantissimo a impostare l'app non vedo l'ora di usarla e vedere se aiuta il nostro store a migliorare le conversioni!

Store

Ketalia

Using app

3 months

Total reviews

2

Average rating

2.5

5 / 5 Share

April 13, 2022

Application installée ce jour, semble relativement complète et sérieuse. J'ai apprécié le contact de Betty par chat lorsque j'ai eu une question. :)

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Merci d'avoir installé notre application ! Nous sommes ravis que vous ayez vécu une expérience 5 étoiles ! 🎉Nous nous efforçons toujours de vous aider, vous et votre entreprise, à réussir ! Si vous avez des questions ou des problèmes en cours de route, faites-le nous savoir. Nous sommes là chaque fois que vous avez besoin de nous. Bien à vous, Kévin

5 / 5 Share

April 12, 2022

Arianne was great! This app has the best support and helps out with any issues :) I'm very pleased and excited to use this for my business. Would recommend this app for anyone reading this :)

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the wonderful review and for recommending us to the community! We appreciate you sharing positive words about us! Cheers 🥃 to success to you and your business! Much appreciated, Kevin

5 / 5 Share

April 11, 2022

I'm excited to use my new reward points for my shop. Ryan was a big help to get me more customers approved for points

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Awesome, thanks so much for choosing our app! 😃 Your positive feedback and 5-star review are very much appreciated! If you need help along the way, just let us know. We're available 24/7. 🎉 All the best, Kevin

5 / 5 Share

April 10, 2022

I used this app to get my rewards program going so our customers could save money while also making them engaged. Very Helpful Support and excited to work with them in the future.

Using app

About 1 year

Total reviews

9

Average rating

4.8

Developer Reply

Thank you so much for the positive feedback and 5-star review! 🌟 We truly appreciate you choosing our app, and if you ever have other questions or if we can help along the way, feel free to contact us anytime! 🍻 Cheers, Kevin

5 / 5 Share

April 9, 2022

I love this app and the quick customer support! It's super user friendly and easy to navigate. Abbie helped me, and even gave me some unrelated free website tips (things I didn't even realize) to help with overall appearance. Thank you so much!! :)

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

5-Stars! Whoot Whoot! 🎉 We're so thrilled that you love our app and customer support! We're always striving to top your expectations and value your feedback! If you have further questions or if we can help along the way, feel free to reach out to us anytime. Thanks, Kevin

5 / 5 Share

April 8, 2022

One of the best apps I've used so far, I am very excited about this! Setup is super easy and they provide excellent customer service!

Using app

21 days

Total reviews

3

Average rating

4.7

Developer Reply

We truly appreciate you using our app! So glad you love the setup process. Thank you so much for the feedback and 5-Stars! 🤩Feel free to reach out to us anytime if you have any questions. We are always happy to help! Much appreciated, Kevin

5 / 5 Share

April 8, 2022

Just setting up the app but so far looks good and the customer service has been great! Hoping to reward our regular customers and get more return sales but more importantly incentivize sharing of our website via social media and other avenues to grow our customer base.

Using app

Over 1 year

Total reviews

3

Average rating

4.7

Developer Reply

We work hard in creating apps that are easy and quick to install but most importantly, skyrocket your sales! 🚀 Thanks so much for choosing us, and we are super excited to be able to contribute to you and your business's success! Best wishes, Kevin

5 / 5 Share

April 8, 2022

Great customer service, in particular from Betty. Quick & clear, thank you! Looking forward to further use of the app.

Using app

About 2 hours

Total reviews

6

Average rating

4.3

Developer Reply

Thank you so much for the 5-star review! 🌟 We're always here and happy to help! Best regards, Kevin

5 / 5 Share

April 8, 2022

Has worked perfectly for all of my needs. Betty was quick to respond and super helpful when I needed help.

Using app

About 23 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for 5-stars! We appreciate you using our app and leaving positive feedback! Cheers 🥃 to success to you and your business! Best wishes, Kevin

5 / 5 Share

April 7, 2022

I was unsure why my customers were not getting their rewards points. Abbie was very informative and helped cleared up my confusion. Not only did she answer my questions, she was super helpful in providing me with additional information. I was not expecting this quality of service. Top notch service... Yay for Abbie

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words and thoughtful feedback! 🙌 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. We are always here for you. 😊 All the best, Kevin

5 / 5 Share

April 7, 2022

Fast respond and good customer service. The loyalty program is working great and attract new buyers and return buyers

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for the positive review! 🙌 Best regards, Kevin

5 / 5 Share

April 6, 2022

when I added this app I had no clue what to do but Abbie from Rivo. She was prompt to answer and she helped me with what I needed and also provided some great suggestions. This app is a good one and the customer service is top notch. I recommend anyone to try this app.

Using app

14 days

Total reviews

11

Average rating

4.5

Developer Reply

We're so glad to hear that you are happy with our customer service. 🤩 Thanks so much for the 5-stars and for recommending us to the community! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

5 / 5 Share

April 6, 2022

Super helpful chatting with her. Fast and informative responses to my questions. App looks good so far.

Using app

About 2 months

Total reviews

3

Average rating

4.7

Developer Reply

So glad to hear that you had a great experience chatting with us. Thanks so much for the positive feedback! If you have any further questions or experience issues along the way, just let us know. Our team is here to help. 😊 Much appreciated, Kevin

5 / 5 Share

April 6, 2022

App ben fatta. Ho fatto una domanda al supporto e mi ha risposto Betty, una persona gentilissima, disponibile e molto preparata. Consigliatissimi

Store

Trinaco

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Che recensione meravigliosa! 🤩 Grazie mille per il feedback positivo e per averci consigliato alla community di Shopify! 🚀 Ciao, Kevin

5 / 5 Share

April 6, 2022

The team member responded very quickly and she understood my request very well. Professional and warm-hearted.

Store

Hangsen

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your kind words and positive review! 🙌 We are here anytime you need us! Cheers, Kevin

5 / 5 Share

April 5, 2022

Always very efficient and helpful! Thank you for always making the arduous task of contacting customer service a delight.

Using app

10 months

Total reviews

5

Average rating

3.8

Developer Reply

It was our pleasure to help. 😊 Thank you so much for the positive 5-star feedback. Please feel free to reach out to us if you have any further questions or experience issues along the way. We're always happy to help out in any way we can. All the best, Kevin