Shogun ‑ Landing Page Builder

-UPDATE- Hi again, Anil! I tried to call the number we have on file a few times, but I wasn't able to connect with you or the CloudEnabled team. I have also reached out to you via email and I would greatly appreciate it if you could reply back to us there. I'll be glad to connect and learn more about the issue. Thanks! ---------------------------------------- Hey there, Anil! Thanks for sharing the feedback. I apologize for the inconvenience and the experience. I am also sorry to hear that you felt we are forcing you to use a paid plan trial. The Free plan is available for new users who install Shogun for the first time. The Free plan is also limited as it is a way to test the editor to see if it fits the requirements. It comes with the ability to publish 1 standard page. the 3 pages you refer to are 3 templates that you can check. These are not 3 pages. However, looking at your account, I could see Shogun was initially installed about 1 year ago on 2021-12-23 and we didn't offer a free plan back then. It looks like our app was uninstalled and reinstalled again this month and that's why you are noticing the option to get started where you left off and see a pick-a-plan page. I can understand the concerns and the misunderstanding. I was trying to contact you via the phone number we have on file, but I am not able to connect with you. I am reaching out to you via email and would greatly appreciate it if you could write back so that I can assist you better. Sweetan | Client Services Shogun Page Builder

-UPDATE- Hi, again Eddie and the "The Crothers Way" team! I tried reaching out on the phone number that we have on our end, but I wasn't able to connect. I will be happy to assist you and understand your concerns if you are able to reply back to me via email. Thanks for your support. ----------------------------------------------- Hi there, Eddie! We appreciate the feedback here and I apologize for the inconvenience caused. It looks like there may have been some misunderstanding. While our app subscription is monthly, you are not bound to keep the app installed in case you are finished with the design of the pages and have published them, or in case our app is no longer required. You can always uninstall the app and this cancels the subscription. When you uninstall the app, your live page will continue to work on your store. However, we don't recommend editing the pages outside of the app to avoid parity issues where the pages need to be republished within Shogun again to fix the parity issues. I noticed that our app was uninstalled on February 23, 2023, however, I wasn't able to locate any previous conversation with respect to the issues you are facing with your pages. My colleague, Justine has reached out to you with some information, and I have reached out to you separately to understand the issues so that we can help resolve them for you. I'll look forward to hearing back from you. Sweetan | Client Services Shogun Page Builder

-UPDATE (March 14, 2023)- Thank you so much for replying back to us, Burak. We appreciate you taking the time and sharing further feedback with respect to your experience. We'll look forward to assisting you again and would request you to please don't hesitate to reach out to us should you bump into any issues. Thank you so much for your continued support. -------------------------------------------- -UPDATE- Hi again, Burak! We have been trying to get in touch via phone and also via email, but we were not able to connect via the phone number we had on our end. We also haven't heard back from you via email. We'll be happy to understand your concerns and assist you better if you could reach reply back to my email. We appreciate your support. ---------------------------------------------- Hi there, Burak! Thanks for leaving us a review. I am sorry to hear about your experience as this isn't something we would want you to go through. We pride ourselves when it comes to ensuring we offer support and answer any questions, or resolve issues at the earliest for you. I apologize for the inconvenience this has caused. I am looking into this for you as I write this message and I also tried to reach out to you via phone, but it looks like the contact number we have on file isn't correct. I am also going to reach out to you via email so that I can help assist you further and also help resolve this issue. Thanks for your support. Sweetan | Client Services Shogun Page Builder

-----UPDATE - Feb 14, 2024----- Hi there, Brian. I see you updated the review to a 1 star and I apologize for the trouble that has led to this feedback. I was looking at your account and I see it it still subscribed to our old/legacy plan. I think there is some misunderstanding here. Yes, the plan is old and legacy, and yes, it has been deprecated, but you are free to be on this plan while the app is installed and the plan isn't upgraded to downgraded. We are not forcing you to change or upgrade to any other plan at all. Your account, pages, and data are still there and nothing has changed. We have introduced new solutions such as A/B test, Targeted Experiences, etc, and thus the pricing for the new plan, but you can continue to be on the old/legacy plan. Apologies for any misunderstanding here. I have reached out via email to discuss this further in case I am missing something and I'd appreciate it if you could reply back to me. Thanks. Sweetan | Client Services Shogun --------------------------------------------------- Thank you so much for leaving us a review, Brian! 😊 We are very happy to hear that you are having a great experience with Shogun and our support team. Thank you for the feedback. I'll be sure to share your kind words with Andre and the support team. We'll look forward to assisting you again in the future. Sweetan | Client Services Shogun Page Builder

Hey there, Ozkan! Thanks for leaving us a review. I am sorry to hear that you didn't have a good experience with our app and the support team. I see my colleague James has been in touch via email. I apologize in case you felt there has been no help. It looks like what you were looking to achieve isn't a native feature when it comes to the product box element we have. However, we try out best to guide you in the right direction or share a workaround when possible. We do value your feedback and suggestions as it helps us to work on features that would help all our users. Sweetan | Client Services Shogun Page Builder

Hey Josh, Thank you for your feedback. I'm sorry that you were experiencing issues with our AB Testing tool, our engineering team are aware of this issue and have successfully identified the issue. They are currently investigating solutions to this and hope to have a resolution soon. I totally understand the frustration when a feature is not working as expected. I hope that you will give us the opportunity to turn your negative experience around. Thank you, Karl | Manager, Technical Support

Hey David, I'm really sorry to hear that you've had this experience with Shogun Page Builder. We know that SEO, search ranking, and site speed are important metrics in growing your business. Given what you've said about what changed on your website, I too would have questions. We would be thrilled to have the opportunity to make things right. We don't have a full understanding of the issue just yet, but we would appreciate the chance to jump on the phone and learn more. We've sent an email your way and I spoke with Leslie on the phone and left a number I can be reached at directly. Feel free to give me a call anytime. Would love to hear from you. Kalen | Team Lead, Support Shogun Page Builder

Hey there, Adam! Thank you for sharing your feedback. I'm so sorry to hear that you've had a negative experience with Shogun. It looks like there may have been some frustration with our current plans and the features that we offer. I apologize if you felt that we've gotten greedy with pricing. We make plan experiments based on the feedback we receive. Our plans with page limits have been active for over a year now. All our plans offer different features based on the requirements. I have reached out to you via email and I would greatly appreciate it if you can follow up with me there. We'll do our best to ensure that we can turn your negative experience into a positive one. Hoping to hear back from you soon. Sweetan | Team Lead | Support Shogun Page Builder

Thanks so much for taking time to leave a review! I'm so glad to hear that you've had a wonderful experience with Shogun Page Builder and our support team. If there is anything we can help with, please don't hesitate to let us know :) Kalen | Team Lead, Support Shogun Page Builder

Hey there, I'm so sorry to hear that you've had a negative experience with Shogun Page Builder. I can see from your comments that there may have been some frustration with our current plans. I can see that you're interested in experiencing the free plan, but can see that this is not available for your store. Stores that are already subscribed to a plan are unable to adjust to the free plan at this time. This is by design as the free plan only allows for a single page, and any other plans that are selected would provide many more pages. If a client on the Build plan were to change to the free plan, their pages would be locked and this could cause a poor experience. I tried to reach you on the phone but received a message that the number is not currently accepting calls. I've sent you an email as well :) You can followup with me there and we will do our best to ensure that your experience doesn't remain a negative one. I look forward to hearing back from you soon. Kalen | Team Lead, Support Shogun Page Builder

Hi, Lyne! Thank you for your review and your feedback. I am sorry to see that you have had a negative experience with Shogun. We really appreciate your loyalty to the Shogun, thank you! I am sorry for the issues you are experiencing. A member of our team will be reaching out to get more information about these issues and reviewing any prior communications that you have had with the team to ensure that any outstanding issues are resolved as efficiently as possible. We do currently have a 24/7 support team who are always on hand to offer support. While chat support is not available on all plans, we strive to have a fast response time of fewer than 4 hours, though this is often much faster but depends on volume. We look forward to having the opportunity to work with you to make your experience with Shogun a better one and appreciate your cooperation in working through the issues that you have been experiencing. Karl | Manager, Technical Support

Hi, Julian! Thank you for your review and for your feedback. I am sorry that you have had a negative experience. Our Free and Starter plans are currently only available to new users of the app, at the moment, though I will be sure to pass on this feedback to our internal teams for review. Apologies for any confusion that this caused! My colleague has reached out to you with some more information, we would love the opportunity to turn this negative experience around for you and look forward to hearing back from you. Please do not hesitate to get in touch. Karl | Manager, Technical Support

Hi, Jochum. Thank you for your review and for your feedback. I'm so sorry to hear that you are having a negative experience with Shogun. I've reviewed this case and can see that you got in contact with us on Nov 5th at 7.47am (GMT), and our team did get back to you about a minute later. Unfortunately, we did make a mistake with the information that we sent in this email, providing details on removing code from your theme rather than your product pages - I apologise on behalf of the team for this. We didn't hear back from you but would love the opportunity to make this right with you. Shogun will not remove code from your product pages when you uninstall the app from your store - we believe that you should be able to continue to benefit from using your pages even when you do not have an active subscription to Shogun. We offer the ability to "revert" the import of your pages that will remove Shogun code from your pages, but we wouldn't do this automatically so you don't lose your work. My colleague is following up with you by email at the moment with instructions on how to remove the Shogun code from your product pages with Shogun uninstalled on the store. We would be happy to aid in the removal of this code, too, please just let us know if you would like us to do so. Thank you - we look forward to hearing back from you and hope to make this a better experience! Karl | Manager, Technical Support

Hello Carlos, Our sincere apologies for the inconsistencies you've encountered with your analytics results. Our engineering team has been actively investigating the root cause of this issue. We'd love to continue working with you to provide a resolution and a positive experience. Our support team has reached out to you directly via email. We look forward to hearing back from you and continuing the conversation. Thank you for your cooperation and understanding, Jill N., Director of Client Services

Hi there! My name is Joe from the Shogun Customer Support team. I can definitely understand your frustration about this and really want to thank you for bringing it to our attention. I attempted to reach out to you via phone but wasn’t able to get ahold of you. I’ve sent you an email as well and look forward to hearing back :) It's quite possible that the theme you've chosen to use in Shopify uses Javascript to display parts of the page. Having said that, the Shogun editor does not load Javascript by default since it can sometimes cause issues in the editor. This is very likely what was causing the loading issue that you were seeing. I’m confident that we can solve this from our end, but please keep in mind that we can only troubleshoot active accounts. I noticed that you've already uninstalled Shogun, but if you decide to give it another shot, we're more than happy to re-enable your trial once you reinstall the app (without having to choose a plan). We hope to have you back on the team soon and my sincerest apologies for any inconvenience this has caused! Please feel free to reach out to me if you ever have any other questions or concerns, and have a great weekend. :-) Joseph | Support Specialist Shogun Page Builder

Hey Katie, So sorry that you had this experience with Shogun Page Builder. I'm glad that we could get this all sorted over the phone. We can certainly learn and improve from this experience. I will speak with my team and we will brainstorm some ideas for making product imports and reverts more natural for new users. If you have any other questions or if anything strange occurs, please let us know. We have 24/7 support here to help you. Thanks so much for your understanding :) Kalen | Team Lead, Support Shogun Page Builder

Hello, Stanley! We thank you for sharing your honest feedback with us. I apologize for the inconvenience and for the confusion. Our free plan is currently, only available to new users and this is also noted on our app store page. However, we understand the frustration if this was missed. We have shared the feedback with our team. Shogun was first installed in your store a couple of years ago. However, I could see our support team reached out to you via email and also spoke to you and shared information on how we can help you to give Shogun a try again. Please don't hesitate to reply back to us so that we can ensure you have a positive experience with Shogun. 🙂 Sweetan | Team Lead | Support

Hey Andrea, I'm sorry to hear that you've been experiencing some troubles while using Shogun Page Builder. We appreciate the feedback. We do our best to make Shogun as intuitive as possible. In instances where something doesn't make sense to new users, we have a help center with articles tons of information on common questions. https://getshogun.com/help/en We also have webinars with walkthroughs on how to get started and use common features. https://getshogun.com/webinars I can see that you contacted us through chat. Our goal is to respond to each client within 5 minutes through this support channel. I can see that we did respond within 5 minutes to your request. Was there a different expectation as to how quickly we would get to you? I'll be reaching out to you directly to see if we can provide any further assistance. Kalen | Team Lead, Support Shogun Page Builder

Hey there, Thanks for your review. I'm sorry to hear that your Shogun experience hasn't been a positive one. We appreciate the feedback and we'd love to assist you further. We would like to learn more about the issues you are facing while using the app or the features you are looking to use. My colleague, Andre has reached out to you via email and we hope to hear back from you. Sweetan | Team Lead, Support Shogun Page Builder

Hi there! Thanks for your review. I'm extremely sorry to hear that you are facing some issues with Shogun that led to a negative experience. I have reached out to you via email in order to learn more about the issues you are facing with Shogun. We are looking forward to hearing back from you, and hope that we can help resolve them for you hopefully turn your experience around. Many thanks, Sweetan | Team Lead, Support