Shop

Feb. 9, 2024

I've been very happy with the app until I tried to remove a promo message. The chat support was as courteous and helpful as ever. Still they told me that it was a known shortcoming and I had to pay some Shopify expert to remove the message. I asked to speak to a manager. They only do email not chat. I asked for an email address. For privacy purposes 'we can't divulge email addresses'. The principle of charging your customer for a known bug is really disturbing. This review might not even get published after all

Nov. 16, 2023

Don't recommend this app, 90% of the orders here are fraudulent orders, you will lose money, the customer can file fraudulent dispute at any time. Because this app doesn't have 3d security, a lot of orders are placed without any 3d security and after a few week you will receive a fraudulent dispute which is hard to win. If you want to risk and get a high dispute rate, lose money, and get a lot of orders placed by scammers, then yes, this app is for you.

Sept. 13, 2023

Very bad app and we didn't get a good support from Shopify. Users cannot login due to server issues and shop owners face with 5xx errors on Google Search console.

Sept. 1, 2023

Same as other users, my Shopify store is only for wholesale customers. I have a third party app to approve or decline customers' account applications and and set tags to let them have wholesale prices. I don't want to show my products on the Shop app to everyone. I've uninstalled this app. But some people still can log in with Shop. Don't know why.

Aug. 28, 2023

For about 3 weeks now, almost every purchase made via the Shop channel/app has ended up being a fraudulent order. Not only that, the orders were not flagged by Shopify's system - Shopify Fraud Protection did not catch those things and we got hammered with fraudulent orders and chargebacks - we found out on our own either from people calling in after the orders went through, or when we look through the order details and payment capture information. Yes, we do look at each order that comes in - we're not a large company, we're a small business, and we like to know where each one of our products go to; being that we are a small business, these fraudulent orders have caused financial losses and the stress on the team is almost unbearable. The first one we noticed was about two weeks ago, when that person actually called us and told us they never placed this order. The shipping address was his mother’s and the billing address was his old address. He said he hadn’t used the Shop app in months. We chatted with Shopify’s support but the only thing they said was that they think that person's account got hacked. Fast-forward to two weeks later, and we get a chargeback from someone else with nearly the same story. They ordered something that’s custom-made and takes about 4-6 weeks to build, so it hadn’t even shipped yet - but production has begun and parts ordered so that sucks a bit. But, same story: they had never heard of us, and didn't even know we made licensed Star Trek things. A bit of digging, and we see more orders where chargebacks were filed but they were protected by Shopify’s Chargeback Protection and we didn’t even get notifications about those. But all of those were also pretty much the same stories. And here’s where it gets really weird: The shipping addresses do match those of the owners of the hacked accounts, are all correct - some packages are still en route, and some are at nearby UPS stores waiting to be picked up. So no, the scammers who hacked those accounts don’t even have the merchandise. Here's actually a little excerpt of the chat with Shopify after a call with the first customer mentioned above: "16:59 Agent (Support Advisor): Thank you for waiting we have double checked our resources and also based our Support Shop Department they mentioned to me that they don't have the visibility as to why this particular order got a fraudulent or high risk they can only provide some general information or general insights and suggestions: 16:59 Agent (Support Advisor): * Account security: It is possible that the customer's account may have been compromised or hacked. In such cases, fraudsters gain unauthorized access to the account and place fraudulent orders. It's important for customers to use strong, unique passwords and enable two-factor authentication (if available) to enhance the security of their accounts." PLEASE Shopify, do not tell us fraud can happen and to use your fraud prevention system like you did in another review. We ARE using your fraud prevention and your system doesn't catch it!!

Aug. 27, 2023

HABILITENLA PARA ECUADOR Y LATINOAMERICA ACA NO TENEMOS NINGUNA APLICACION APERTUREN TODOS LOS PRODUCTOS TAMBIEN PARA NOSOTROS.

Aug. 16, 2023

Any purchase we've had through the Shop Channel has ended up being a fraudulent purchase resulting in financial loss and emotional turmoil.

Aug. 1, 2023

We have a wholesale store that requires login-only access and Shop was able to sell to random people at our wholesale pricing without any approval from us by offering our products on its main commerce page. This is not only a terrible design, but also puts us in a sales tax liability situation since we vet that all of our customers are required to have a valid Resellers License prior to giving them access to our wholesale pricing. If you have a login-only website, Shop shouldn't be able to offer your products, pretty simple. Bizarre functionality, not impressed.

July 30, 2023

Be Warned! Shop App will let your customers file fraudulent chargebacks. A buyer made a purchase, they returned the item and I issued a refund, talked with buyer vie email and submitted proof of refund and email communication. Then they opened a chargeback and said they did not get a refund (complete lie). Shop channel will not honor or help a merchant and the buyer got issued a 2nd refund and I was charge with a chargeback fee. There is no way to contact the Shop app support. If anyone from Shop App reads this please contact me. This buyer is a scammer and has found a way to steal from honest merchants. Very disappointed in this Channel.

Aug. 24, 2023

EDIT to the reply: My customers have opted into marketing emails FROM ME, not from you. You're hijacking my customer base for your own emails. I'll repeat: absolute abuse of privacy and my company. Stop sending obnoxious marketing emails to my customers WHO AREN'T EVEN PAYING WITH SHOP PAY / USING SHOP. this is pathetic abuse of privacy and abuse of my company's customer base. support has made it clear we can't use Shop Pay without these obnoxious emails going out. will be reconsidering whether to have our shop there.

July 26, 2023

I installed it, It says I have to activate Shop pay payments... but when I go to my settings nothing where I can activate. I'm struggling now for 4 hours to find something. I should not losing so much time for this.

July 20, 2023

Insane that as a seller I have to wait 3-4 days before I see any payout information. I'll be deleting this. I will only fulfill an order when I see payment, so having to wait nearly a week is just nonsense.

July 17, 2023

If I could give this app zero stars I would. This was my personal experience with this Shop app. I received a chargeback from a customer who said they did not receive a PRE ORDER. Well, it had not arrived yet, because it was a PRE ORDER. I sent all the information, the order, the copy of the web page, even the email where the customer admitted they did not just cancel the order so they could avoid a cancellation fee. But, of course, the bank still backed their customer. It was the only chargeback I ever had but because I had so few orders it took me over 1%. Only a few days later I had enough orders to take me back below 1%. I asked for an appeal. Shop app has no appeal process. I asked for a manual review. Shop app has no manual review process. I literally installed this app again to leave this review and will uninstall it again right away after. I can't trust an app that has no kind of manual oversight and they just let the system do all the work.

July 16, 2023

We don't even have the app set up - ours products were supposed to be sold only for subscribed customers - yet, open public managed to place orders through it -thoughts??

July 15, 2023

Never installed this app. Proceeding to uninstall it since a new application should not be installed without explicit consent and need more time to evaluate if it is good for our needs.

June 20, 2023

versteht kein Mensch.. keine Genehmigung für Alkohol und weil man eine Altersprüfung hat. Alle Alkohol Artikel gelöscht nun abgelehnt weil man angeblich Keine Altersprüfung hat obwohl vorhanden.

May 29, 2023

never had any probleme selling shoe on my boutique and all of a soudain received a message that it doesnt meet the requirement to use shop didnt thoug much bc i dont care not being promoted and now they closed my shop due to not meeting requirement Theo from Resell-lausanne.com

May 26, 2023

78 bad ratings says it all. Saw our store was including a shop pay payment option without our knowledge and then was told we dont qualify to use app. At what point did stores need "to qualify" to monetize and promote a 3rd party app?

May 6, 2023

Customers cannot find my store on this app. Plus shoppay tries to force customer into only using it. Shopify need a one page checkout so that customers can CHOOSE the payment method they want to use.

May 4, 2023

This is the worst app, get ready to lose customers if you are installing this.....I got back t back chargebacks from customers, when i contacted the customers they accepted that yes they got the order but on their credit card bill there was no name of shop or business or no any such details...can you believe this idiocy?? Did shopify just launched a teenage app??? lastly, who authorized shopify to install these crap apps for no reason? I didn't install this app but i had no idea what was happening until i got screenshot by customer that there was no name of business or anything just random charges........I wish I could sue this app and those who install these apps on all stores without any knowledge of the merchant......