Shop
Build you brand presence and connect with customers on Shop...
Rating
4.8
feedback
5,124
chart
#36
All reviews
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Aug. 24, 2023
EDIT to the reply: My customers have opted into marketing emails FROM ME, not from you. You're hijacking my customer base for your own emails. I'll repeat: absolute abuse of privacy and my company. Stop sending obnoxious marketing emails to my customers WHO AREN'T EVEN PAYING WITH SHOP PAY / USING SHOP. this is pathetic abuse of privacy and abuse of my company's customer base. support has made it clear we can't use Shop Pay without these obnoxious emails going out. will be reconsidering whether to have our shop there.
Hey there! We understand the frustration this could cause if it causes customers to reach out. Shop does not send marketing emails to your customers unless they have opted in to receive them. If you're experiencing any issues with unwanted emails, please reach out to our support team here: https://bit.ly/3FAFUbg. They will be able to assist you further and address any concerns you may have. -Rio, Shopify Support
July 26, 2023
I installed it, It says I have to activate Shop pay payments... but when I go to my settings nothing where I can activate. I'm struggling now for 4 hours to find something. I should not losing so much time for this.
Thank you for your review. If you're having trouble with your Shop account, please get in touch with our Support Team (https://shopify.link/gK88). -Emily, Shop Support
July 20, 2023
Insane that as a seller I have to wait 3-4 days before I see any payout information. I'll be deleting this. I will only fulfill an order when I see payment, so having to wait nearly a week is just nonsense.
Thank you for your feedback. If you have concerns regarding your payouts, please contact our Support Team (https://shopify.link/7Poo). -Emily, Shop Support
July 17, 2023
If I could give this app zero stars I would. This was my personal experience with this Shop app. I received a chargeback from a customer who said they did not receive a PRE ORDER. Well, it had not arrived yet, because it was a PRE ORDER. I sent all the information, the order, the copy of the web page, even the email where the customer admitted they did not just cancel the order so they could avoid a cancellation fee. But, of course, the bank still backed their customer. It was the only chargeback I ever had but because I had so few orders it took me over 1%. Only a few days later I had enough orders to take me back below 1%. I asked for an appeal. Shop app has no appeal process. I asked for a manual review. Shop app has no manual review process. I literally installed this app again to leave this review and will uninstall it again right away after. I can't trust an app that has no kind of manual oversight and they just let the system do all the work.
Thanks for sharing your feedback with us. I can certainly see how this could affect your online business. Chargebacks are a dispute between the customer bank and the business they have made a purchase from, Shopify does not have any sway on how the chargeback is resolved. With that being said, we do have a great help document that goes into depth about the chargeback process: https://shopify.link/Dx8b. Additionally, you can manually capture payments to allow you to review orders before accepting them: https://shopify.link/zy1V. -Ollie, Shop Support
July 16, 2023
We don't even have the app set up - ours products were supposed to be sold only for subscribed customers - yet, open public managed to place orders through it -thoughts??
Hey there, thanks for taking the time to write a review. We will need to take a further look into your online store set up to advise further. With that being said, you can get in touch with our live support by logging into your online store using the Contact Us page: https://shopify.link/J1kv. -Ollie, Shop Support
July 15, 2023
Never installed this app. Proceeding to uninstall it since a new application should not be installed without explicit consent and need more time to evaluate if it is good for our needs.
June 20, 2023
versteht kein Mensch.. keine Genehmigung für Alkohol und weil man eine Altersprüfung hat. Alle Alkohol Artikel gelöscht nun abgelehnt weil man angeblich Keine Altersprüfung hat obwohl vorhanden.
May 29, 2023
never had any probleme selling shoe on my boutique and all of a soudain received a message that it doesnt meet the requirement to use shop didnt thoug much bc i dont care not being promoted and now they closed my shop due to not meeting requirement Theo from Resell-lausanne.com
Hi there, Theo. Thank you for writing your review and I am sorry to hear that you received a message informing you that your products were not eligible to be listed on Shop. If you are unsure about why this is, please respond to the email you should have received from us or contact our support team directly: https://shopify.link/vRnL. -Victor, Shopify Support
May 26, 2023
78 bad ratings says it all. Saw our store was including a shop pay payment option without our knowledge and then was told we dont qualify to use app. At what point did stores need "to qualify" to monetize and promote a 3rd party app?
Thank you for taking the time to write a review! Like any other payment gateway and sales channel, Shop Pay and Shop have eligibility requirements to maintain quality standards, mitigate risks, and protect the interests of all parties involved. By setting eligibility criteria, payment gateways and sales channels can ensure that merchants have the necessary legal, financial, and operational capabilities to conduct business effectively and responsibly. Feel free to go over our Shop Merchant Guidelines and Shop Pay Merchant Terms to learn about our eligibility requirements. If you believe you're eligible to use the payment gateway and the app, you can reach out to our support team for a review here: https://shopify.link/VRd6. -Summer, Shopify Support
May 6, 2023
Customers cannot find my store on this app. Plus shoppay tries to force customer into only using it. Shopify need a one page checkout so that customers can CHOOSE the payment method they want to use.
Thank you for leaving your review. If you're having trouble with your Shop account I recommend reaching out to our support team here (https://shopify.link/bmyj) so that we can review this with you. In the meantime, this guide (https://shopify.link/qLx8) can help you ensure you've got the Shop sales channel set up correctly so customers can find you on the app. Also, if you're interested in the one-page checkout I recommend entering your email address into the form at the botton of this page (https://shopify.link/zyxB) to be considered for early access. That being said, with the current checkout customers can choose the payment method they want to check out with, even with Shop Pay enabled. -Erin, Shop Support
May 4, 2023
This is the worst app, get ready to lose customers if you are installing this.....I got back t back chargebacks from customers, when i contacted the customers they accepted that yes they got the order but on their credit card bill there was no name of shop or business or no any such details...can you believe this idiocy?? Did shopify just launched a teenage app??? lastly, who authorized shopify to install these crap apps for no reason? I didn't install this app but i had no idea what was happening until i got screenshot by customer that there was no name of business or anything just random charges........I wish I could sue this app and those who install these apps on all stores without any knowledge of the merchant......
Hi, there. Thank you for taking the time to leave us a review for the Shop App and Sales Channel. The Shop App and Sales Channel is a sales channel made and managed by Shopify to help stores reach customers on the mobile device market, while also expanding their brand exposure, and bringing in more sales to their business. This channel is auto-installed on stores that are eligible for Shop. As for how the transaction appear in your customer's bank, I can't say for certain how they appear, as their bank may show the information differently than others, but I recommend you reach out to our Live Team if you have questions about that information using this link: https://shopify.link/vRnL. -Imogen, Shopify Support
April 28, 2023
If you are a merchant think 5-times before you add Shop to your store. We had a customer who opens a dispute saying they did not received their order when we have an email confirmation they did receive their order. A month later they opened a dispute, we do not get any notification from Shopify nor Shop but an email from AFFIRM. We would never open this email thinking it's a scam since it states "Affirm Dispute Open One of your customers has opened a dispute regarding the following loan." We are waiting for this to be resolve to remove Shop from our store.
Hi there, thanks for taking the time to review our sales channel. I understand you've some issues in relation to Shop Pay Installments. Just to confirm, this doesn't actually relate to the Shop Sales Channel. You can have Shop Pay Installments active on your store completely independently from the Shop Sales Channel. If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look. As the issue more relates to your online store in general, you may also reach out to Shopify support here - https://bit.ly/3EgQp0N . You can also read more about the dispute process here - https://bit.ly/3ngeyQX on the Shopify help center. Best wishes, Brian, Shop Support
April 15, 2023
shades of Apple Music forcing unrequested selections on unsuspecting listeners. Offer it, sure. Install without consent?
Hi there, thanks for taking the time to review our sales channel. I understand you've some concerns about the Shop sales channel suddenly appearing in your store admin. You can find more specifics about your store's presence in the Shop app in Shopify's Terms of Service, section 9.6.7 - https://bit.ly/40LPejx . As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin. The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it. You should also have received an email notification of this change in the past month. If you wish, you can opt out of Sell with Shop by following this guide - https://bit.ly/40qHDqX . You can also opt out of Shop Search by referring to this guide - https://bit.ly/3Zu6fhc . If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look. Best wishes, Brian, Shop Support
April 10, 2023
As a seller I CANNOT GET ANYONE TO HELP!!!! As a seller I CANNOT GET ANYONE TO HELP!!!! As a seller I CANNOT GET ANYONE TO HELP!!!!
Hi there, thanks for taking the time to review our sales channel. I understand you're experiencing some issues as a merchant and need assistance. If the issue relates to the Shop sales channel, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look. If the issue relates to your online store in general, please reach out to Shopify support here - https://bit.ly/3EgQp0N . Best wishes, Brian, Shop Support
April 6, 2023
Who does Shopify think it is that it can just install this app in my store? The absolute nerve. They spend all their time pushing garbage but when you need assistance, where are they? Making sellers jump through hoops and then not providing any assistance. Do not install another app in my store without our express permission.
Hi there, thanks for taking the time to review our sales channel. I understand you've some concerns about the Shop sales channel suddenly appearing in your store admin. You can find more specifics about your store's presence in the Shop app in Shopify's Terms of Service, section 9.6.7 - https://bit.ly/40LPejx . As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin. The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it. You should also have received an email notification of this change in the past month. If you wish, you can opt out of Sell with Shop by following this guide - https://bit.ly/40qHDqX . You can also opt out of Shop Search by referring to this guide - https://bit.ly/3Zu6fhc . If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look. Best wishes, Brian, Shop Support
April 4, 2023
I got scammed by a customer who raised a chargeback against his purchase straight after the product was received. I contested the chargeback, but unfortunately, the customer's bank sided with their customer. Shop disabled my store from being seen by customers for 1x raised chargeback in 6 years. This app surely has high expectations from its customers when the app lacks customisation and functionality. Goodbye SHOP! Update: I was going to deactivate so I could delete the channel but app wouldn't even let me click on the deactivate button.
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility. In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business. Chargeback rate under 1% is one of the requirements as listed here https://bit.ly/3A4GLgJ . The bank returns their decision in relation to chargebacks, and that is what we use towards the rate. We don't have any input in that decision. If you'd like us to investigate if there was an error in relation to your chargeback rate, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. If you wish to discuss the nature of chargebacks in general, and try and get some advice on how best to avoid them, please reach out to Shopify support here - https://bit.ly/3EgQp0N Best wishes, Brian, Shop Support
March 23, 2023
I did not install this App, and quite frankly, I'm absolutely not happy that Shopify thinks it can just push my store's contents through a marketplace of their choosing.
Hi there, thanks for taking the time to review our sales channel. I understand you've some concerns about the sales channel suddenly appearing in your admin and your products appearing within the Shop app. Just to confirm, the Shop app is not a marketplace. You can find more specifics in Shopify's Terms of Service, section 9.6.7 - https://bit.ly/40LPejx relating to how this works. As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin. The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it. You should also have received an email notification of this change in the past week or two. If you wish, you can opt out of Sell with Shop by following this guide - https://bit.ly/40qHDqX . You can also opt out of Shop Search by referring to this guide - https://bit.ly/3Zu6fhc . If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. Best wishes, Brian, Shop Support
March 22, 2023
I did NOT install this freaking app. Stop messing with my store. I'm not paying Shopify a monthly fee to do whatever they feel like to my store.
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about the sales channel suddenly appearing in your admin. As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin. The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it. You should also have received an email notification of this change in the past week or two. If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. Best wishes, Brian, Shop Support
March 21, 2023
Customers being allowed to make purchases when products are out of stock and Shopify support are not willing to take any responsibility for it. It's a shame because usually Shopify do these things well but clearly this is not the case here. They are trying to create a marketplace without taking any responsibility for things that don't work within it. I have removed all my products from it and deleted the sales channel. I would recommend that you do the same.
Hi there, thanks for taking the time to review our sales channel. I understand you've experienced some frustrations in relation to an item selling when it was out of stock. The Shop app doesn't sell items if they are out of stock. It would follow the availability set by your Online Store's inventory. If you'd like us to investigate if there was an error in relation to a particular sale, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. If you wish to discuss inventory discrepancies and items selling when out of stock in general, please reach out to Shopify support here - https://bit.ly/3EgQp0N Best wishes, Brian, Shop Support