SKU IQ for TikTok Shop or POS

Thank you so much for your positive feedback! We're thrilled to hear that you found the setup process easy and that SKU IQ is helping you keep all your records in one place. It's wonderful to know that Marjorie was able to make your onboarding process simple and easy. We will definitely pass along your kind words to her. If you have any further questions or need assistance as you continue to use the app, please don't hesitate to reach out. We're here to support you!

We apologize for the inconvenience you experienced with billing. After investigating, we found that you uninstalled the Shopify app but that's not where billing was originating. Since we did not receive a cancellation request via email or the cancellation form on your dashboard, the billing continued. To resolve this, we have issued a refund for the most recent charge and have canceled your account moving forward. We hope this helps to rectify the situation. SKU IQ values your business and we're sorry to see you go. We wish you all the best in finding the perfect inventory management solution!

Thank you for sharing your experience! It's wonderful to know that the system integrates well and that our customer service and onboarding process met your expectations. We're here if you need anything else!

We're delighted to hear about your positive experience with SKU IQ and our customer support team, especially Sergio. It's great to know that the setup was seamless and that we could quickly resolve the TikTok update issue for you. Thank you for your feedback!

We're sorry to hear about your difficult experience using SKU IQ with TikTok Shop. We always strive to provide the best experience possible, and apologize for any inconvenience this has caused. We've processed your refund and are reaching out to offer onboarding support to ensure a smoother experience if you decide to try again in the future. Thank you for your feedback, and please don't hesitate to reach out if you need further assistance.

Great to hear that you're pleased with the Shopify and Square sync! We're thrilled to have been able to provide a solution that meets your needs. Your secret is safe with us, but when you're ready to share your success, we'll be here cheering you on! Thanks for choosing SKU IQ.

Thanks for the feedback! We're glad to hear you're having a great experience with SKU IQ. If you ever have any questions or need assistance, feel free to reach out.

Thank you for recommending SKU IQ! We're thrilled to hear that you've had a positive experience with our TikTok integration and found our customer support to be helpful. Enabling seamless TikTok integration is one of our goals, and we're glad to hear that it's been beneficial for your business. We're here to support you every step of the way, so if you have any questions or need assistance, please feel free to reach out.

Thank you for sharing your experience with SKU IQ! We're thrilled to hear that our integration between Square Inventory and Shopify POS has been instrumental in keeping your inventory numbers up to date and accurate. Providing prompt and helpful customer service is a top priority for us, and we're delighted to hear that you've had a positive experience with our support team. We appreciate your loyalty over the past year and look forward to continuing to support your business needs. If you have any questions or need further assistance, please don't hesitate to reach out.

We appreciate your feedback and apologize for any inconvenience you experienced with SKU IQ. We're sorry to hear that our integration with Lightspeed didn't meet your expectations. We're constantly working to improve our app and enhance compatibility with various platforms, and your feedback will be taken into account as we strive to make our services better. Our support team will be reaching out to see if we can assist you promptly! Regarding pricing, we understand that cost is an important factor for our users. We aim to provide value for the investment made in our app through features, support, and continual updates. If you have any further concerns or suggestions, please don't hesitate to reach out to our team. We're here to assist you and address any issues you may encounter. Thank you for bringing this to our attention.

Thank you so much for taking the time to share your experience with SKU IQ! We're delighted to hear that we could assist you in overcoming the challenges you faced with connecting your Shopify store to TikTok Shop. Ensuring seamless integration and resolving setup issues promptly are among our top priorities, and we're thrilled that our team was able to work closely with you to achieve this. It's fantastic to know that once everything was set up, the process of syncing SKUs and updates between Shopify, SKU IQ, and TikTok Shop went smoothly for you. Your satisfaction is our ultimate reward, and we're grateful for the opportunity to support your e-commerce endeavors. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Thank you for your feedback! We're delighted to hear that you find SKU IQ easy to use for syncing data between platforms. Simplifying the process for our users is a top priority for us. If you have any further questions or suggestions, feel free to reach out. Happy syncing

Thank you for sharing your positive experience! We're thrilled to hear that our onboarding process was smooth for you and that you received excellent support for the inventory syncing issue. Our team is dedicated to providing timely assistance, and it's great to know we could resolve your concern efficiently. Don't hesitate to reach out if you have any more questions or if there's anything else we can help you with. Happy selling on TikTok

Thank you for sharing your concerns, and we sincerely apologize for the challenges you've faced. We understand the importance of a reliable connection between Square and Shopify, and we're actively working on improving our Square integration. Currently, our Square integration is undergoing a comprehensive update that is set to be released in the middle of this year. It's important to note that the quantity syncing issues you mentioned are experienced by a relatively small percentage of our user base, particularly those with a high number of items (less than 10%). The syncing rate mismatch between platforms occasionally leads to overrides and quantity discrepancies when there are many updates queuing simultaneously. We truly value your feedback and are committed to resolving these issues. We appreciate your patience during this update process. Your satisfaction is our priority, and we're dedicated to making the necessary improvements.

Fantastic to hear that the app has been working well for you in syncing products and tracking inventory for the past 3 months! We're thrilled to be part of your success. If you ever have more feedback or questions, feel free to reach out. Thank you for choosing our platform!

Thank you for sharing your experience. We're glad to hear that the platform became more manageable for you once you got the hang of it. We apologize for any inconvenience with the initial setup process. If you have specific feedback on how we can improve the "easy set up" feature, we'd love to hear more to enhance user experience ([email protected]). Please don't hesitate to reach out if you need further assistance.

Thank you for your positive feedback! We're delighted to hear that our platform has made uploading products to TikTok a seamless experience for you. If you have any further questions or suggestions, feel free to reach out. We appreciate your support!

We apologize for the challenges with SKU IQ and appreciate your patience. We've opened a case on your behalf to validate the cancellation date for the refund process. The reason a refund wasn't issued earlier is that no request was made. Refunds are not automatic, and our staff needs a formal request before a refund ticket is generated. Our policy does allow for a money back period, and so long as the cancellation was requested during that time, the refund should be approved. We are sorry to hear you encountered syncing issues during your time using SKU IQ and hope our team was able to address your concerns promptly. Thank you for bringing this to our attention, and we appreciate your understanding as we work to rectify the situation.

Thank you for taking the time to share your experience! We're delighted to hear that you've had a positive encounter with our customer service team. It's fantastic that you found our support to be great. We're committed to providing excellent service, and we're here to assist you throughout your journey with SKU IQ. If you have any questions, suggestions, or need further assistance, please feel free to reach out.