Yotpo Email Marketing & SMS
Email & SMS Campaigns for Shopify | Yotpo Email &...
Rating
4.9
feedback
6,841
chart
#7,507
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April 2, 2023
Unless app for anyone not based in US, the rates they charge for sending text messages to other countries is ludicrous and not stated anywhere prior to them selling you on a marketing plan, that once purchased and you realize the rip off pricing that was never disclosed prior... Wont be refunded as its a "credit" against your payment.
We apologize for any confusion there may have been around pricing. We're continuously working to ensure that our pricing is as clear and transparent as possible so that there are no surprises on the merchant side. After looking into your account, we see that our team was able to rectify the issue. If there's anything else that we can help with, please reach out for assistance.
April 27, 2023
SMSBUMP a vraiment changé ! SAV inefficace 10 jours d'attente et problème toujours pas résolu ! les séquences du FLUX ne fonctionnent pas ! donc SMSBUMP TOTAL INUTILE !!
March 17, 2023
Absolute worst customer service! We added the app to our store but have some basic general questions. We have scheduled several meetings, all of which get changed to different times. Every customer service representative so far has only wanted to sell us something. They can not answer any questions at all. They keep creating a "support ticket" for another meeting and then that person can't answer anything and has to create another "support ticket'. In the meeting we just had, the customer service rep was 17 minutes late and you guessed it- couldn't answer anything. We are not asking in depth questions. We just want to know how some features work and help with setting up our account. I even tried to use the live chat and all it wanted to do was sell me stuff. couldn't answer one single question!
We're so sorry to hear about your experience, and we'd love the chance to make things right. We've tried contacting you several times, but we have not heard back. Please reach out to us for assistance.
March 17, 2023
Et selskap som lurer sine kunder med priser som ikke stemmer. i sine sider så sier de at SMS til Norge vil koste ca. 0,0105 men i realiteten så tar dem nesten 4$ pr SMS Lureri
Thank you for leaving a review, and we apologize for the inconvenience. We work hard to ensure that our pricing is as transparent as possible. Our team has tried contacting you, but we have not heard back. We encourage you to reach out to our team if you still have questions about our pricing and packaging options.
March 15, 2023
My campaign wouldn't send. This was after I had to deposit money to send them. My account balance showed I was charged, couldn't find analytics or metrics on the campaign anywhere. Finally reached out to support and was told it didn't send. Now I have to wait and hope my deposit is refunded.
We're so sorry to learn that you're experiencing difficulties with your SMSBump campaigns. After reviewing your account, we've issued a refund to your account balance. We've also tried contacting you, but we have not heard back. If you're still experiencing issues, or if you have any questions, please reach out to our team.
March 10, 2023
I was helped by Quin and she was kind and helpful. But the test text message doesn't work so i don't understand
June 7, 2023
Okay YOTPO Smsbump I am amending my review to get some help here. I can load SMS BUMP via shopify. I cant email you guys as you dont accept support emails. Your auto reply link to a form doesn't load. Starting to get a bit frustrated over here. How do I get help if nothing loads for me? Why would you not accept support emails? I am travelling and using a VPN I am not sure if this causing the issue of the app and form link to load but has something to do with your hositng 100%. Can you please contact me [email protected]
Feb. 13, 2023
If you are running a new website and this APP is not going to work, you will be told the site was 'Not verified' without a sign just through customer support when I ask why it can not receive any emails from the pop-up, and it happened after you settle down everything! I wouldn't have been so upset if you had told me before I started setting up those campaigns.
Dec. 23, 2022
EXPENSIVE. Use Klaviyo instead. 3x the cost, limited liquid functionality, and non-compliant with SMS sending rules to the same degree as Klaviyo. Bad support.
Nov. 15, 2022
They claim that their app is working, but their partnered carrier is down so we cant send messages. This has been ongoing for the past 2 weeks and they refuse to reimburse payment for the messages that havent been sent/ the monthly charges for the app no one can use.
April 13, 2023
UPDATE: Thousands of subscribers vanished overnight for no reason. Tried contacting support and haven't gotten back. We are now trying to recover our subscribers. DO NOT USE THIS APP. We were overcharged $80 on our last billing cycle. When we brought up the fact all bills had been paid for for October (we sent the attachment from Shopify ) in which they claim the fees were for "usage fees" they ignored it. We also sent an attachment via email of a member of there team via chat acknowledging they made an error. We have not received a refund yet. We also attached our payments from October. We purchased a $200 credit in October on the 15th. The "4 Usage Fees" make no sense. We want a refund asap on this overcharge.
Nov. 8, 2022
this is one of the worst app ever i seen this app is creating auto discount without any permission I didn't suggest any one to link there shopify account with this app...........
Oct. 20, 2022
There are lots of minor Bugs in the SMSBump, That will loss your huge amount of money if you are not aware of it. I found while working with my SMS and Email Campaigns. There is product fetching issue, Image Preview issue, Conflict with the same categories products images issue, etc. Very Poor Support Team Service, they don't give estimate time to solve your issue. and Technical Team look like highly unexperienced to solve the Bugs. Always told me our R&D team is working on it. It's Been 30 days and they gives same answer that our team is working on Bugs. Totally Not recommended. Star 1/5.
May 2, 2023
App doesn't work properly, many flows have bugs. Interface is buggy as well, often getting white screens. Support team often gets my website wrong and tries to help me without even verifying if it's the correct store. Support doesn't offer real solutions. Poor experience unfortunately, going to find another email marketing provider.
Oct. 10, 2022
I have been locked out of my accounts of MONTHS and it is still not resolved. I have escalated this to Shopify support after not hearing back from SMSBump for weeks. Now that Shopify Support is involved, they have replied to my messages. Yet, I am still locked out of my account. They reply so they aren't in danger of being kicked off of the platform due to Shopify's TOS but they don't fix the issue. I am going to continue reporting them to Shopify everyday until they fix this issue. This is freaking ridiculous. I wrote them in September and they didn't get back to me until nearly October. I hate this app, I'll be uninstalling and finding a different one. They replied to my emails weeks later saying "sorry we took so long, this slipped through the cracks". Absolutely infuriating and unprofessional.
Oct. 2, 2022
If you don't intend to help, don't think any one has forced you to have an app here. Why don't you just close down? It's been twice that I spoke to you guys, they say checking your profile and totally disappear. What nuisance is this?
Sept. 5, 2022
Horrible, messages don't send. Customer support literally ignores you when you have a problem. There are better SMS apps there, like PostScript, for example. Imagine having an issue and no one cares to help you solve it, while you're paying them.
Aug. 28, 2022
Been using it for about 3 months, sent few 1000's recover sms's and suddenly stopped working. The sms's stopped sending to customers. I contacted support to help us solve the problem and she just didn't understand me, maybe support don't speak english, i only received copy-paste messages that weren't answering my questions. I felt like she was joking with me. Not okay to judge a whole company by 1 person, but i can't stay without sms recover so i'll have to find another app.
Hello, Thank you for reaching out. After further review, I can see that the personalized suggestion that our colleague has previously provided was in fact the resolution behind your account’s messaging issue. After the updates you have applied to your account settings, following your conversation with our team, we have ran some detailed testing, and another member of our team has reached out to confirm our results. Your messages are now successfully sending from your account moving forward after successfully updating your account's personal settings. We hope that you will keep using our app to send text messages and continue seeing great results. Please let us know if there is anything further we can help assist with. Kind Regards, Yotpo SMSBump Customer Care
Aug. 26, 2022
Customer service is absolutely unresponsive. They put a banner ad up that prevents the ability to log in and, after at least 5 times attempting to contact them over a 2 week span, they never once responded. I have been using SMSBUMP for 5 years so the app is ok when it works. But, if the app breaks, good luck getting hold of someone to help you out.
Hello, Thank you for reaching out. I sincerely apologize for the experience you received. A member of our team has reached out to further assist with the issue you described. We are very happy to help correct any trouble with your account. Looking forward to being in touch. Kind Regards, Yotpo SMSBump Support Team
Aug. 24, 2022
Poor support they do not respond to messages. Very Poor app performance. We have scheduled text campaigns and 50% of our consented customers do not receive text messages. We are charged for messages the platform is not sending. We have tested with several phones no messages are received. This app is falsely showing sent messages. Scammer app that does not sending text messages. I wish i could give negative stars
Hello, Thank you for reaching out. We are very sorry, it is not our intention to miss your outreach and we sincerely apologize for any inconvenience caused. Indeed we can assure you that our service is not a scam and we are more than happy to further assist and review your concern described. A member of our team has reached out directly and we look forward to hearing back from you. Kind Regards Yotpo SMSBump Support Team