Spocket: US & EU Dropshipping
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Customer Service Department The overall design looks good and the products are decent, but the user interface needs significant improvement. Somehow, we've ended up with multiple accounts without intentionally signing up, which is confusing. The live chat feature is nearly impossible to use, I still haven’t managed to get it working. I'm experiencing serious difficulty just trying to initiate a conversation. There appears to be no real customer service presence here.
Thank you for your feedback. We’re truly sorry to hear about the frustrating experience you’ve had with our user interface and live chat support. We appreciate your positive remarks about our design and product quality however, we understand that ease of use and effective support are just as important. Your experience with multiple unintended accounts and the difficulty in accessing our live chat is certainly not the standard we aim to provide. We’re currently reviewing both our account management process and live chat functionality to identify and fix the issues you've described. We’d love the opportunity to assist you directly and make things right. If you're open to it, please email us at [email protected] with your contact details, and we’ll prioritize resolving the account confusion and providing any support you need. Thank you again for bringing this to our attention we’re committed to improving and appreciate your help in making our service better. - Eleanor
I subscribed for the 14-day trial but didn’t like the app, as I found a better alternative. I canceled the subscription before the trial ended, and the screen confirmed that my subscription was canceled. However, I was still charged $39.99. I contacted customer service and spoke with Angelique, who said they would get back to me within 48 to 72 hours. I followed up, but received no response. Additionally, she didn’t close the conversation, preventing me from reaching another agent. I do not recommend this app. They should handle cancellations more professionally and provide better customer support.
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must have been to feel charged after canceling within the trial period, and we sincerely apologize for the inconvenience caused. We take situations like this very seriously. While it's never our intention to cause any confusion or delay, it’s clear we fell short in your case especially regarding the follow-up and access to support. Your experience with Angelique not closing the conversation properly is something we’ll look into and address internally to prevent future issues. We’d really like to make this right. If you haven’t already received a resolution, please reach out to us at [email protected], and mention this review so we can prioritize your case. Your trust means a lot, and we appreciate the opportunity to improve from your feedback.-Eleanor
I’m extremely disappointed with Spocket’s billing practices. I was charged multiple times within the same billing cycle – $59.99 for the Professional plan, then $99.99 for the Empire plan twice, without clear explanation. Shopify also charged me $99 separately, bringing the total to over 350 USD for a month. When I contacted Spocket support, they offered only 3 months of free service instead of a refund, even though the service didn’t add value to my store. After I questioned this further, they stopped responding to my chat entirely. I'm now seeing many other users reporting similar issues — unclear billing, overlapping charges, and dismissive support. I’ve had to escalate this to my bank to file a dispute/chargeback as well as Shopify.
Thank you for sharing your feedback, and we're truly sorry for the frustrating experience you've had with Spocket. We understand how concerning unexpected charges and a lack of support can be, and we sincerely apologize for the inconvenience this has caused. Regarding the billing issues: multiple charges within the same billing cycle and confusion around plan upgrades are not the experience we aim to deliver. We’re currently investigating how this occurred in your account and reviewing our internal systems to ensure more transparent and accurate billing practices going forward. We're also very sorry to hear about your experience with our support team. It's unacceptable that your concerns weren’t fully addressed and that follow-up communication stopped. We are actively working with our support leadership to understand what went wrong here and to improve the consistency and responsiveness of our customer service. We value every merchant who chooses Spocket, and while we regret that we couldn’t provide the value you were looking for, we respect your decision to escalate the matter. If you're open to it, we'd still like to make things right and ensure a proper resolution. Please feel free to reach out directly at [email protected], and a senior member of our team will prioritize your case. Thank you again for your feedback, it's essential to helping us improve. - Eleanor
Unfortunately, my experience as a supplier was extremely poor. You should be fully aware of what you’re getting into here. Orders were canceled during the ordering process even though the merchandise was in stock. In total, my cancellations amounted to over $24,000. Customers and retailers asked about the merchandise, shipping status, and refunds—but support provided no clear answers. This isn’t just a minor technical issue; it affects payouts, fulfillment, communication, order status, and trust in the entire supply chain. I had listed over 5,000 products, had genuine inquiries from retailers, and active orders. Yet much remained unclear: whether customers got their money back, whether the merchandise was shipped correctly, why orders were canceled, and when pending payouts would be processed. The support seems to consist of automated responses. Time and again, I’m told that the issue has been escalated, but I haven’t seen any real solutions or clear accountability. For me, this is the worst service I’ve used in this field. The marketplace has potential, but right now it seems unreliable, overpriced, unstable, and very risky for serious suppliers. https://drive.google.com/file/d/1usB00LNiS77FH3fOzX5D7sBIVRz1s7kS/view?usp=sharing
Thank you so much for your kind and thoughtful review! We're thrilled to hear that your experience as a supplier on Spocket has been positive and that you find value in our platform's visibility, streamlined fulfillment process, and responsive support team. Your feedback about product customization options and enhanced filter functions for retailers is incredibly helpful — we’re always looking for ways to improve, and suggestions like yours guide our development. We're grateful to have you as part of the Spocket community and look forward to supporting your continued success!Happy dropshipping!- Eleanor 😊
worst app in this dropshipping market. not working properly and way expensive. useless
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience with Spocket hasn’t met your expectations. We understand how important it is for our platform to work smoothly and provide value, and we apologize for any frustration caused by the issues you’ve encountered. We’re constantly working to improve the app and ensure it meets the needs of our users. If you're experiencing technical issues or challenges with the platform, please don't hesitate to reach out to our support team so we can assist you in resolving them. Regarding the pricing, we strive to offer a range of plans and features that cater to different business needs. However, we understand that every business is unique, and we’d be happy to discuss your specific needs to see if there's a better plan that suits you. We genuinely value your feedback and hope you’ll give us the opportunity to address your concerns and improve your experience with Spocket. - Eleanor
Meget useriøs app. Umulig å avbryte medlemskap!
Takk for at du deler din tilbakemelding. Vi beklager opplevelsen din. Vi streber etter å gjøre prosessen så smidig som mulig, og vi hjelper deg gjerne med å løse eventuelle problemer med å avslutte medlemskapet ditt. Ta kontakt med kundestøtteteamet vårt, så skal vi sørge for at saken blir løst raskt. på [email protected]
nicht benutzbar, muss bezahlt werden
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie den Dienst nicht nutzbar fanden. Wir bemühen uns, unsere Angebote klar und einfach zu gestalten, und wir verstehen, dass Preis und Zugänglichkeit wichtige Faktoren sind. Wenn Sie möchten, helfen wir Ihnen gerne dabei, das Produkt optimal zu nutzen, oder gehen auf Ihre speziellen Bedenken ein. Wenden Sie sich an [email protected], und wir werden unser Bestes tun, um alle Ihre Probleme zu lösen. Wir freuen uns über Ihre Anregungen und hoffen, dass wir Ihre Erfahrungen in Zukunft noch verbessern können! - Eleanor 😊
I am extremely dissatisfied with my experience with Spocket. After one year of using their service and paying $948 for an annual subscription (12/2023 to 12/2024), I only managed to sell 3 products, as all other orders were either canceled or undeliverable. Throughout the entire period, there were frequent synchronization issues that caused numerous problems. Despite these recurring issues, I communicated politely and attempted to resolve matters fairly and openly. While the Spocket support team responded quickly, they often could only mediate. Suppliers were frequently unreachable, and there were long wait times. Delivery times were often not met, or products were canceled afterward. When I wanted to cancel due to these difficulties, I was offered a 3-month free plan. However, this could only be activated if I switched from PayPal to a credit card. After providing my credit card details, I was promised an additional three-month free extension, and the subscription was supposed to continue afterward. Instead, at the end of the contract period, I was charged another annual fee of $948. The promise of an anytime downgrade option is also misleading, as this only occurs with an additional payment and is credited to the existing plan. Moreover, canceling the plan results in immediate loss of access, despite having paid, and all communication via chat is cut off. After 4 to 5 back-and-forth emails with a senior customer service representative, I was offered a 50% refund of the $948 Unicorn Plan, which I find outrageous and unacceptable. If the service had been perfect, I would have only needed a Pro Plan for $288, as only 30 premium products were relevant to me. During my time using Spocket, there were a total of 10 orders, only one of which was fulfilled. The products and service provided by Spocket are not competitive in the European market. Additionally, it became apparent over time that about 80% of the products come from BigBuy and are merely sub-products on the European market. To date, there has been no solution, and all communication with the support team via chat is now blocked. Communication is now only possible with senior managers, and since Spocket is based in Vancouver, Canada, there is a significant time difference. Beware and stay away from Spocket. In light of this negative experience, I cannot recommend Spocket at all.
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the challenges you've encountered during your time with Spocket. We understand your frustration, and we deeply regret that your experience with our platform did not meet your expectations. We take your concerns seriously, especially regarding the issues with synchronization, product delivery, and customer support responsiveness. Our goal is to provide a smooth and reliable experience for all our users, and it’s clear that we fell short in your case. We also apologize for any confusion caused by our subscription and downgrade policies. We are constantly working to improve our services, and your feedback will play a key role in guiding these improvements. In regard to the 50% refund offer, we understand that this might not have been satisfactory given your experience. We’d like to look into your case again to ensure you’re being treated fairly and to explore any further resolution options. Our team is available to assist you, and we can work together to ensure a more satisfactory conclusion. We also regret that communication channels were blocked and understand the inconvenience this caused. We are reviewing this issue internally and will address any obstacles in our communication system moving forward. We appreciate your feedback and your patience as we work to improve our service. If you’re open to it, we would be happy to continue the conversation and find a resolution that feels fair to you. Please feel free to contact our support team directly at [email protected] or reach out to us via email to initiate the next steps. Once again, we apologize for the inconveniences you’ve experienced, and we hope to regain your trust. - Eleanor
Can`t recommend! The worst platform I have used ever and I have tried them all! There is not even one thing working properly. Order fulfillment is a big disaster and the fees for shipping and transaction are so high that I have to increase the price so high that the customers wont buy. So I am spending on ads and on this platform a whooping 100 Bucks and I am not really sure for what here!!!! Even when checking the price suggestions. the suggested retail price is lower than when putting item cost, shipping cost and fees together. I don`t know which light bulb came up with that, but this is just ridiclious. From 10 Orders, 6 has been canceled and I am still awaiting my refund which they hold back. This is totally wrong Shipping cost from EU countryx to EU country is higher than any international shipping service would charge. A warehouse in Spain ships to the US for 8.99USD and to England for 5.99USD. Then the shipping cost from Spain to Germany which costs usually 4-6USD, is charged with crazy 18.99USD. No one actually cares what price is set and there is no real professionalism behind there!
Thank you for taking the time to share your experience, and we’re truly sorry to hear how frustrated you’ve been. This is far from the experience we want for our users. We understand how important reliable order fulfillment, transparent fees, and smooth platform performance are — especially when you’re investing your own time and money into your business. Your feedback is serious, and we’d really like the chance to review what went wrong and help you get things on the right track. If you’re open to it, please reach out to us at [email protected] with your account details. We can take a closer look at your orders, fulfillment setup, shipping rates, and any technical issues that may have affected your experience. We’re committed to helping resolve these problems and improving your overall results on the platform. Thank you again for bringing this to our attention. We appreciate the opportunity to make things right. - Eleanor
no free plan
Thank you for your feedback! We understand how important a free plan can be for some users. While we currently don't offer one, we have a 14- day free trial you may avail,we’re constantly working on improving our services and will definitely take your suggestion into consideration. In the meantime, if you have any questions about our plans or need assistance, feel free to reach out, and we’ll be happy to help!Happy dropshipping!- Eleanor 😊
Not easy to navigate at all. It seems like you should have access to your store for the $1 but then it charges you again. And you have to go through other apps and pages that also charge you. It’s not even worth the time to figure it out if you’re a beginner.
Thank you for sharing your feedback, and we’re sorry to hear that you had a frustrating experience. We truly value our customers and strive to make the navigation and process as simple as possible. Regarding the $1 access, we understand how it may have been unclear, and we are continuously working on improving communication to ensure everything is transparent. We also understand that dealing with additional charges and apps can feel overwhelming, especially for beginners. We’re constantly refining our platform to make the experience smoother for all users. If you ever need assistance, our support team is available to guide you through the process send us an email at [email protected] We truly appreciate your input, and we hope to have the opportunity to improve your experience. - Eleanor 😊
It's easy to use, but the data shared about the products is lacking for online sales. For instance, the EAN codes are lacking, and affiliates and SEO/Google Shopping platforms block these products for publication as they are not seen as 'authentic'. Additionally, the quality of supply is quite poor. They only have small brands, without EAN codes. We don't know if products are tested, so it's shady. When we highlighted our concern, they were also not helpful. They don't understand marketing. They want you to use the platform, but like this, you can not sell their products. So worst ROI.
Thank you for the great feedback! We're so happy to hear that you found Spocket easy to use. Our goal is to provide a smooth and efficient experience for our users, and it’s wonderful to know we’re meeting that expectation. If you ever need any assistance, feel free to reach out. We're here to help!Happy dropshipping!- Eleanor 😊
Terrible app, terrible services and products. I switched to another app, they continue to charge me the monthly cost, because there is no DELETE PLAN button in the account and despite the reminders and the uninstallation of the app, they ignore every request. I will take legal action.
We’re sorry to hear about your frustration and want to clarify this situation. Spocket subscriptions do not continue charging once a plan is properly canceled. Uninstalling the app alone does not automatically cancel an active subscription, as billing is managed through the account’s subscription settings or the Shopify billing system. This is standard across most Shopify apps. That said, we absolutely do not ignore cancellation or billing requests. If charges occurred after your reminders, this is something our support team can review and resolve, including refunds where applicable. We take billing concerns very seriously and encourage you to contact our support team directly with your account details so we can investigate immediately and close this matter properly. We are confident this can be resolved without escalation. We value transparency and are always willing to work with our users to find a fair solution. - Eleanor
Posting this as a warning so others don’t make the same mistake I did. I run a TikTok Shop (US-based). I chose Spocket specifically because of their marketing around US suppliers and content implying TikTok Shop usage. I relied on that when choosing them over alternatives like Trendsi. I onboarded a Spocket supplier and fulfilled orders through them. What followed: - Repeated late shipments despite “US supplier” labeling - Poor product quality leading to refunds/returns - TikTok Shop penalties due to fulfillment performance - Removal from TikTok affiliate access - Listing limits imposed by TikTok - Significant revenue loss (I was previously grossing ~3k/month) When I contacted support after the damage, I was told Spocket “isn’t set up for TikTok,” which directly contradicted the expectations set by their published content. I’m not posting this to rant or bash — just to warn others: If you are running or planning to run a TikTok Shop, be extremely careful relying on Spocket suppliers for fulfillment. TikTok is unforgiving with late shipping and quality issues, and supplier mistakes can permanently damage your account. If you’re already on TikTok Shop, I strongly recommend using fulfillment partners that are explicitly TikTok-friendly with proven 2–5 day shipping and strict QC. Hope this helps someone avoid the mess I’m cleaning up now.
Thank you for the amazing review! We're so happy to hear that you think we're the best. Your support means a lot to us, and we're always here to help you with anything you need. Happy dropshipping!- Eleanor 😊
Spocket website becomes unresponsive frequently. Return policy does not transfer to shopify automatically, it is lot of work to move return policy for each product and not easy to maintain. Prices are too high for the product quality, branded items are cheaper than items avialable in spocket. Google ad comapin reject manyh product for advertising becuase issues with product images and product identification codes not available.
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you taking the time to highlight these concerns. Regarding website performance, we continuously monitor and improve platform stability, and any temporary unresponsiveness is taken seriously by our technical team. For return policies, Spocket provides flexible supplier-specific policies. While they may not automatically sync to Shopify at the product level, this approach allows merchants to customize policies based on their store’s needs. We understand this can require additional setup, and we’re actively working on improvements to simplify policy management. Pricing on Spocket reflects factors such as supplier location, faster shipping times, and product sourcing standards. We regularly review supplier pricing and encourage merchants to compare options within the marketplace to find products that best fit their margins and quality expectations. Regarding Google Ads rejections, advertising policies are controlled by Google, and issues like image standards or missing product identifiers often depend on supplier-provided data. Our team continues to work with suppliers to improve listings, and we also offer guidance to help merchants optimize products for ad approval. We genuinely value feedback like this, as it helps us improve. If you’re open to it, our support team would be happy to review your specific issues and assist directly. Please reach out so we can help improve your experience. - Eleanor
Honestly? I'm not satisfied AT ALL for several reasons. 1) Products are overprice 2) Search engine is broken, if you're gonna look up for an item most likely you will never find of what you're looking for. 3) Monthly subscription is too high comparing other drop shipping apps. 4) You have to be lucky to find a good quality product. 5) A lot of suppliers are using similar products. 6) They don't have vast amount of product collections. Spocket needs to upgrade their platform like literally. Don't take my words for it, give it a try, you will have a free trial to use first. Good-luck everyone.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our app didn’t meet your expectations. We take your concerns seriously and we’re committed to improving. Pricing: We understand that pricing is an important factor, and we’re always looking for ways to bring more value to our users. We will keep your feedback in mind as we evaluate our pricing structure. Search Engine: We're sorry the search function didn’t meet your needs. We’re actively working to enhance the search experience, and your input is really valuable to us. Subscription Cost: We’re always comparing ourselves to other platforms to ensure we're offering competitive value. We’ll take your feedback into account as we review our plans and pricing. Product Quality & Variety: We're continually working with suppliers to improve product selection and quality. Your comment about finding good quality products is something we’ll address with our team. We truly appreciate your insights and encourage you to reach out to our support team if you’d like to discuss these concerns further or need help finding specific products. We want to help you get the best out of your experience. Please send us an email at [email protected] Thanks again for your honest review, and we wish you all the best in your business endeavors! - Eleanor
pas sérieux ! attention à tous !! ils prélévent même quand vous êtes désabonnés. Contacté mais je n'ai pas de réponse. Malgré ma désinscription et en allant sur le compte spocket je constate que notre compte est toujours actif et il est impossible de se déconnecter. Des pratiques inacceptable et une application validée par Shopify. Il serait essentiel que shopify puisse vérifier les applications qu'ils valident. Je constate que nous sommes nombreux à rencontrer ce problème (voir les commentaires de la fiche)
Nous sommes vraiment désolés d'apprendre votre expérience et nous comprenons votre frustration. Votre avis est important pour nous, et nous souhaitons résoudre ce problème rapidement. Pouvez-vous s'il vous plaît nous contacter directement afin que nous puissions examiner votre situation et vous aider ? [email protected] Merci de votre compréhension. - Eleanor
My experience with Spocket has been nothing short of infuriating. After canceling my subscription, they lured me into accepting a "free trial month" with the promise that my account would be automatically canceled afterward unless I chose to continue. Despite this clear agreement, they went ahead and charged me about €93 on October 19th for a service I didn’t want or use. Their customer support has been completely unresponsive, providing no solutions or explanations. I have already filed formal complaints with the Better Business Bureau and am actively working to spread awareness of this issue. On Trustpilot, I’ve seen many other users with the same problem, yet Spocket continues to ignore them. To make matters worse, many of their positive reviews seem fake, likely written by bots or artificial intelligence, as those accounts have only reviewed Spocket and nothing else. If you’re considering using Spocket, beware. Their billing practices are dishonest, and their customer support is practically non-existent. Don’t make the same mistake I did. UPDATE: NOVEMBER 17, 2024. Right now I have received another charge of about EUR 96. I will be forwarding a complaint to my bank by tomorrow to get back all the money that Spocket is taking away from me illegally.
We sincerely apologize for the experience you’ve had with our service. Your frustration regarding the billing and customer support is valid, and we take this feedback seriously. We are committed to resolving issues like yours and improving our processes. We encourage you to reach out to our support team again, as we want to ensure that your concerns are addressed. We appreciate your feedback and hope to have the opportunity to make this right. Thank you for sharing your experience. - Eleanor
The customer service is unsatisfactory. Several suppliers fail to respond to inquiries or address issues adequately. Obtaining a direct response seems impossible, as interactions with the company often feel like an endless loop. Considering the amount I paid for the service, the experience has been very disappointing. It took more than 20 days for a supplier to dispatch an item to my customer, and even then, the wrong size was sent. Now, over 10 days have passed, and I am still awaiting a reply regarding the return of the item.
Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced. We take customer service very seriously, and your feedback helps us improve. I understand how frustrating delays and communication issues can be, especially when you’re relying on our service. Please reach out directly to our support team at [email protected], and we will prioritize your case to ensure it’s resolved promptly. We appreciate your patience and are committed to making this right for you. - Eleanor
I strongly recommend that you do not download this software, it is really disgusting. There was obviously a 14-day free trial period, but after choosing it, I couldn’t cancel it at all. I uninstalled it after watching it for a few minutes after downloading it for the first time. But they still deducted my money, tried to cancel the subscription several times, but refused to return my money. It’s really disgusting.
Thank you for your feedback. We're truly sorry to hear about your experience and understand your frustration. We strive to provide a smooth user experience, and it’s concerning to hear that you faced issues with the cancellation process. Please reach out to our customer support team directly at [email protected] , and we’ll do our best to resolve this matter for you. Your satisfaction is important to us. - Eleanor
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