Spocket: US & EU Dropshipping
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Can`t recommend! The worst platform I have used ever and I have tried them all! There is not even one thing working properly. Order fulfillment is a big disaster and the fees for shipping and transaction are so high that I have to increase the price so high that the customers wont buy. So I am spending on ads and on this platform a whooping 100 Bucks and I am not really sure for what here!!!! Even when checking the price suggestions. the suggested retail price is lower than when putting item cost, shipping cost and fees together. I don`t know which light bulb came up with that, but this is just ridiclious. From 10 Orders, 6 has been canceled and I am still awaiting my refund which they hold back. This is totally wrong Shipping cost from EU countryx to EU country is higher than any international shipping service would charge. A warehouse in Spain ships to the US for 8.99USD and to England for 5.99USD. Then the shipping cost from Spain to Germany which costs usually 4-6USD, is charged with crazy 18.99USD. No one actually cares what price is set and there is no real professionalism behind there!
Thank you for taking the time to share your experience, and we’re truly sorry to hear how frustrated you’ve been. This is far from the experience we want for our users. We understand how important reliable order fulfillment, transparent fees, and smooth platform performance are — especially when you’re investing your own time and money into your business. Your feedback is serious, and we’d really like the chance to review what went wrong and help you get things on the right track. If you’re open to it, please reach out to us at [email protected] with your account details. We can take a closer look at your orders, fulfillment setup, shipping rates, and any technical issues that may have affected your experience. We’re committed to helping resolve these problems and improving your overall results on the platform. Thank you again for bringing this to our attention. We appreciate the opportunity to make things right. - Eleanor
no free plan
Thank you for your feedback! We understand how important a free plan can be for some users. While we currently don't offer one, we have a 14- day free trial you may avail,we’re constantly working on improving our services and will definitely take your suggestion into consideration. In the meantime, if you have any questions about our plans or need assistance, feel free to reach out, and we’ll be happy to help!Happy dropshipping!- Eleanor 😊
Not easy to navigate at all. It seems like you should have access to your store for the $1 but then it charges you again. And you have to go through other apps and pages that also charge you. It’s not even worth the time to figure it out if you’re a beginner.
Thank you for sharing your feedback, and we’re sorry to hear that you had a frustrating experience. We truly value our customers and strive to make the navigation and process as simple as possible. Regarding the $1 access, we understand how it may have been unclear, and we are continuously working on improving communication to ensure everything is transparent. We also understand that dealing with additional charges and apps can feel overwhelming, especially for beginners. We’re constantly refining our platform to make the experience smoother for all users. If you ever need assistance, our support team is available to guide you through the process send us an email at [email protected] We truly appreciate your input, and we hope to have the opportunity to improve your experience. - Eleanor 😊
It's easy to use, but the data shared about the products is lacking for online sales. For instance, the EAN codes are lacking, and affiliates and SEO/Google Shopping platforms block these products for publication as they are not seen as 'authentic'. Additionally, the quality of supply is quite poor. They only have small brands, without EAN codes. We don't know if products are tested, so it's shady. When we highlighted our concern, they were also not helpful. They don't understand marketing. They want you to use the platform, but like this, you can not sell their products. So worst ROI.
Thank you for the great feedback! We're so happy to hear that you found Spocket easy to use. Our goal is to provide a smooth and efficient experience for our users, and it’s wonderful to know we’re meeting that expectation. If you ever need any assistance, feel free to reach out. We're here to help!Happy dropshipping!- Eleanor 😊
Terrible app, terrible services and products. I switched to another app, they continue to charge me the monthly cost, because there is no DELETE PLAN button in the account and despite the reminders and the uninstallation of the app, they ignore every request. I will take legal action.
We’re sorry to hear about your frustration and want to clarify this situation. Spocket subscriptions do not continue charging once a plan is properly canceled. Uninstalling the app alone does not automatically cancel an active subscription, as billing is managed through the account’s subscription settings or the Shopify billing system. This is standard across most Shopify apps. That said, we absolutely do not ignore cancellation or billing requests. If charges occurred after your reminders, this is something our support team can review and resolve, including refunds where applicable. We take billing concerns very seriously and encourage you to contact our support team directly with your account details so we can investigate immediately and close this matter properly. We are confident this can be resolved without escalation. We value transparency and are always willing to work with our users to find a fair solution. - Eleanor
Posting this as a warning so others don’t make the same mistake I did. I run a TikTok Shop (US-based). I chose Spocket specifically because of their marketing around US suppliers and content implying TikTok Shop usage. I relied on that when choosing them over alternatives like Trendsi. I onboarded a Spocket supplier and fulfilled orders through them. What followed: - Repeated late shipments despite “US supplier” labeling - Poor product quality leading to refunds/returns - TikTok Shop penalties due to fulfillment performance - Removal from TikTok affiliate access - Listing limits imposed by TikTok - Significant revenue loss (I was previously grossing ~3k/month) When I contacted support after the damage, I was told Spocket “isn’t set up for TikTok,” which directly contradicted the expectations set by their published content. I’m not posting this to rant or bash — just to warn others: If you are running or planning to run a TikTok Shop, be extremely careful relying on Spocket suppliers for fulfillment. TikTok is unforgiving with late shipping and quality issues, and supplier mistakes can permanently damage your account. If you’re already on TikTok Shop, I strongly recommend using fulfillment partners that are explicitly TikTok-friendly with proven 2–5 day shipping and strict QC. Hope this helps someone avoid the mess I’m cleaning up now.
Thank you for the amazing review! We're so happy to hear that you think we're the best. Your support means a lot to us, and we're always here to help you with anything you need. Happy dropshipping!- Eleanor 😊
Spocket website becomes unresponsive frequently. Return policy does not transfer to shopify automatically, it is lot of work to move return policy for each product and not easy to maintain. Prices are too high for the product quality, branded items are cheaper than items avialable in spocket. Google ad comapin reject manyh product for advertising becuase issues with product images and product identification codes not available.
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you taking the time to highlight these concerns. Regarding website performance, we continuously monitor and improve platform stability, and any temporary unresponsiveness is taken seriously by our technical team. For return policies, Spocket provides flexible supplier-specific policies. While they may not automatically sync to Shopify at the product level, this approach allows merchants to customize policies based on their store’s needs. We understand this can require additional setup, and we’re actively working on improvements to simplify policy management. Pricing on Spocket reflects factors such as supplier location, faster shipping times, and product sourcing standards. We regularly review supplier pricing and encourage merchants to compare options within the marketplace to find products that best fit their margins and quality expectations. Regarding Google Ads rejections, advertising policies are controlled by Google, and issues like image standards or missing product identifiers often depend on supplier-provided data. Our team continues to work with suppliers to improve listings, and we also offer guidance to help merchants optimize products for ad approval. We genuinely value feedback like this, as it helps us improve. If you’re open to it, our support team would be happy to review your specific issues and assist directly. Please reach out so we can help improve your experience. - Eleanor
Honestly? I'm not satisfied AT ALL for several reasons. 1) Products are overprice 2) Search engine is broken, if you're gonna look up for an item most likely you will never find of what you're looking for. 3) Monthly subscription is too high comparing other drop shipping apps. 4) You have to be lucky to find a good quality product. 5) A lot of suppliers are using similar products. 6) They don't have vast amount of product collections. Spocket needs to upgrade their platform like literally. Don't take my words for it, give it a try, you will have a free trial to use first. Good-luck everyone.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our app didn’t meet your expectations. We take your concerns seriously and we’re committed to improving. Pricing: We understand that pricing is an important factor, and we’re always looking for ways to bring more value to our users. We will keep your feedback in mind as we evaluate our pricing structure. Search Engine: We're sorry the search function didn’t meet your needs. We’re actively working to enhance the search experience, and your input is really valuable to us. Subscription Cost: We’re always comparing ourselves to other platforms to ensure we're offering competitive value. We’ll take your feedback into account as we review our plans and pricing. Product Quality & Variety: We're continually working with suppliers to improve product selection and quality. Your comment about finding good quality products is something we’ll address with our team. We truly appreciate your insights and encourage you to reach out to our support team if you’d like to discuss these concerns further or need help finding specific products. We want to help you get the best out of your experience. Please send us an email at [email protected] Thanks again for your honest review, and we wish you all the best in your business endeavors! - Eleanor
pas sérieux ! attention à tous !! ils prélévent même quand vous êtes désabonnés. Contacté mais je n'ai pas de réponse. Malgré ma désinscription et en allant sur le compte spocket je constate que notre compte est toujours actif et il est impossible de se déconnecter. Des pratiques inacceptable et une application validée par Shopify. Il serait essentiel que shopify puisse vérifier les applications qu'ils valident. Je constate que nous sommes nombreux à rencontrer ce problème (voir les commentaires de la fiche)
Nous sommes vraiment désolés d'apprendre votre expérience et nous comprenons votre frustration. Votre avis est important pour nous, et nous souhaitons résoudre ce problème rapidement. Pouvez-vous s'il vous plaît nous contacter directement afin que nous puissions examiner votre situation et vous aider ? [email protected] Merci de votre compréhension. - Eleanor
My experience with Spocket has been nothing short of infuriating. After canceling my subscription, they lured me into accepting a "free trial month" with the promise that my account would be automatically canceled afterward unless I chose to continue. Despite this clear agreement, they went ahead and charged me about €93 on October 19th for a service I didn’t want or use. Their customer support has been completely unresponsive, providing no solutions or explanations. I have already filed formal complaints with the Better Business Bureau and am actively working to spread awareness of this issue. On Trustpilot, I’ve seen many other users with the same problem, yet Spocket continues to ignore them. To make matters worse, many of their positive reviews seem fake, likely written by bots or artificial intelligence, as those accounts have only reviewed Spocket and nothing else. If you’re considering using Spocket, beware. Their billing practices are dishonest, and their customer support is practically non-existent. Don’t make the same mistake I did. UPDATE: NOVEMBER 17, 2024. Right now I have received another charge of about EUR 96. I will be forwarding a complaint to my bank by tomorrow to get back all the money that Spocket is taking away from me illegally.
We sincerely apologize for the experience you’ve had with our service. Your frustration regarding the billing and customer support is valid, and we take this feedback seriously. We are committed to resolving issues like yours and improving our processes. We encourage you to reach out to our support team again, as we want to ensure that your concerns are addressed. We appreciate your feedback and hope to have the opportunity to make this right. Thank you for sharing your experience. - Eleanor
The customer service is unsatisfactory. Several suppliers fail to respond to inquiries or address issues adequately. Obtaining a direct response seems impossible, as interactions with the company often feel like an endless loop. Considering the amount I paid for the service, the experience has been very disappointing. It took more than 20 days for a supplier to dispatch an item to my customer, and even then, the wrong size was sent. Now, over 10 days have passed, and I am still awaiting a reply regarding the return of the item.
Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced. We take customer service very seriously, and your feedback helps us improve. I understand how frustrating delays and communication issues can be, especially when you’re relying on our service. Please reach out directly to our support team at [email protected], and we will prioritize your case to ensure it’s resolved promptly. We appreciate your patience and are committed to making this right for you. - Eleanor
I strongly recommend that you do not download this software, it is really disgusting. There was obviously a 14-day free trial period, but after choosing it, I couldn’t cancel it at all. I uninstalled it after watching it for a few minutes after downloading it for the first time. But they still deducted my money, tried to cancel the subscription several times, but refused to return my money. It’s really disgusting.
Thank you for your feedback. We're truly sorry to hear about your experience and understand your frustration. We strive to provide a smooth user experience, and it’s concerning to hear that you faced issues with the cancellation process. Please reach out to our customer support team directly at [email protected] , and we’ll do our best to resolve this matter for you. Your satisfaction is important to us. - Eleanor
Garbage platform. Customer service is painfully slow. Don't let the fancy purple paywall convince you this is a good platform. They automatically set seller processing and shipping times to 1 day, so that they appear to ship orders fast when in reality it takes 2 weeks. Even the sellers weren't aware of the 1 days processing time shown on their seller profiles. Each vendor can be found on Oberlo or AliExpress. A lot of the sellers on Spocket are drop shipper's themselves. They have no protections in place for the seller or customer. You are just left to dry if something goes wrong.
I'm sorry to hear about your experience. Your feedback is important, and we take it seriously. We aim to provide quality service and support, and it’s clear we fell short in your case. We’d love the opportunity to address your concerns directly and improve your experience. Please reach out to our customer service team. Our Live Chat is open 24/7 and our email address is [email protected], and we’ll do our best to assist you. Thank you for sharing your thoughts. - Eleanor
IF I CAN RATE ZERO I WILL this people fraud i deleted the app 9 days after trying it in the free trail period "so over priced" then they charged me and when i reach out they told me they can only refund me either 20% or give me 1 month free trail. AVOID IT AT ALL COSTS
I’m truly sorry to hear about your experience and I appreciate you bringing this to our attention. We strive to be transparent with our pricing and refund policies, and it’s disappointing to learn that we didn’t meet your expectations in this instance. It sounds like there was some confusion regarding our refund process, and I’d like to resolve this for you. Please reach out to us directly at [email protected], and we’ll review your case in detail. Your satisfaction is important to us, and we want to ensure we address your concerns properly. Thank you for your feedback, and we hope to have the opportunity to make this right. - Eleanor
我8月19日安裝Spocket，在9月2日卸載，這符合他們答應的14天免費試用規定，可我卻在9月4日收到PayPal的59.99美元的扣款通知，經寫信去客服部門詢問也都不回答，跟當初他們要招攬我安裝該軟件天天來信的情況，真有天壤之別，在Shopify後臺沒有顯示扣款記錄，可他們似乎跳過Shopify的規定，私下跟我扣的款，所以我判斷這是一家非常不好的公司。 Complaint to Shopify about Spocket I installed Spocket on August 19th and uninstalled it on September 2nd, which complies with their promised 14-day free trial period. However, on September 4th, I received a notification of a $59.99 USD deduction from PayPal. Despite writing to the customer service department for inquiries, I did not receive any response. This is a stark contrast to the frequent emails they sent to persuade me to install the software initially. There is no record of the deduction in the Shopify backend, indicating that they bypassed Shopify's regulations and deducted the amount privately. Therefore, I conclude that this is a very unethical company.
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you’ve experienced. We take billing and customer service concerns very seriously. It appears there may have been an issue with your trial period and subsequent charges. Please reach out to our support team directly at [email protected], and we will prioritize resolving this matter as quickly as possible. Your satisfaction is important to us, and we want to make things right. - Eleanor
When I closed a older store of mine they robbed my money and didn't cancel it. even though I didn't use any of their services. Don't install this if you don't want to get scammed. BTW, there is no free plan like they said and you can't enter the app without selecting a paid plan.
We’re truly sorry to hear about your experience and understand your frustration. This is definitely not the level of service we aim to provide. We’d like to resolve this issue as quickly as possible and make things right.
BEWARE of this app. I downloaded the app only to see that most of the products on there are cheap junk and unsuitable for the standards of manufacturing I have for my website. I uninstalled the app the same day that I deleted it. However, they claim that uninstalling it was not enough to CANCEL the subscription after the trial period. They charged me $39.99 at the end of the trial period even though I never used the app even once, never set it up, nor sold any products from it. They claim this was made clear in the Terms and Conditions and refuse to give me a refund. However, with every other app I have ever used on Shopify, to uninstall it is enough to cancel the subscription or service and no additional cancellation was ever needed. This is intentionally misleading and manipulative. It was only after I went in and delinked the service from my PayPal account after discovering the charge that the consider it "canceled". EXTREMELY DISHONEST AND INFLEXIBLE COMPANY. I DO NOT RECOMMEND.
We’re truly sorry to hear about your experience and the frustration it has caused. We strive to be transparent with our users, and it’s concerning to learn that you felt misled. We understand that our subscription process and product offerings didn’t meet your expectations, and we apologize for any inconvenience. We value your feedback and would like to resolve this to your satisfaction. Please contact our support team you can reach out to us 24/7 through our chat channel or send us an email at [email protected] so we can assist you further. Thank you for bringing this to our attention. - Eleanor
Beware of this company and the sketchy terms and conditions they have. I signed up and paid for a year subscription in August of 2023. In August 2024 they never sent me any emails alerting me of the upcoming renewal date. They just sucked $288.00 out of my account and didn't notify me until hours later. I immediately sent them a email telling them I wanted to cancel the subscription because I just do not use the service enough to justify the cost. After days of back and forth emails with several different people, they finally said they can not and would not refund my money. That is just bad business. I just dent do business with shady companies like Sproket.
I’m truly sorry to hear about your recent experience, and I appreciate you bringing this to our attention. We take issues like this very seriously and strive to provide clear communication and support to all our customers. I apologize for any confusion or inconvenience caused by the renewal process and the lack of timely notifications. To address your concerns, I would like to look into this matter further and see if there is anything we can do to resolve the issue. Please reach out to us directly through our chat channel or send us an email at [email protected] with your subscription details so we can investigate and provide a more tailored resolution. Thank you for your feedback, and I hope we can find a way to make this right for you. - Eleanor
Price Is Very High I compare All some Products 40$ to 62$ Defrance { Men's Striped Polo Neck Cotton Blend White, Maroon T-shirt } This T-shirt is available on other websites selling for 2$ Spoket Selling 64$ it is Big Defrance I checked 5 to 10 Products Some Products are good But some Products have Very High Prices
Thank you for sharing your feedback. We appreciate your input regarding pricing and understand your concerns about the price differences you’ve noticed. We strive to offer a range of products and pricing options, and your observations are valuable for us to evaluate our offerings. We’re here to help and want to ensure you have a positive experience with us. Our Live Chat is open 24/7 and our email address is [email protected] Thanks again for bringing this to our attention! - Eleanor
Spocket’s product selection for the Australian market is limited, which didn’t align with my business needs. The no-refund policy adds to the frustration when the service doesn’t meet expectations. Unfortunately, it didn’t provide the value I was hoping for.
Thank you for taking the time to share your feedback. I’m sorry to hear that our product selection and policy didn’t meet your expectations. We understand that having a wide range of options is crucial, and we’re constantly working to expand and improve our offerings, including those for the Australian market. Your feedback is valuable as we strive to enhance our service. Regarding our no-refund policy, we understand that it can be frustrating. While we currently have this policy in place, we’re always looking at ways to better align our practices with our customers’ needs. We appreciate your input and will consider it as we review our policies. If you have any specific suggestions or need assistance, please feel free to reach out to our support team. We want to ensure that we address any concerns you might have and provide the best possible experience for our users. -Eleanor
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