Spocket: USA & EU Dropshipping
Dropshipping US and EU products - Aliexpress Dropshipping
Rating
4.7
feedback
6,561
chart
#117
All reviews
Rating Breakdown
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July 1, 2024
Ridiculous and useless, THEY KEEP CHARGING ME AFTER ON TIME CANCELATION. Customer service is joke.
Your satisfaction is our top priority, and I'm committed to making things right. Can you please give us some more details about your experience? Please reach out to us via email at [email protected] or 24x7 live chat. - Erwin
June 29, 2024
I bought a trial to see how their products would compare to CJ or Doba, but I was let down by them dramatically. Then, after attempting to cancel my free trial, I was brought to so many pages of creating passwords and other steps that I was left confused and decided to come back to it at a later time, because surely I thought they would email me when my trial was coming to an end. BUT NO I was charged 40$ the next week after NO EMAIL, taking the last bit of money I had for ads in my account. After going through hell to actually cancel my membership, I finally resorted to leaving bad reviews on every single platform I can find because this, ladies and gentlemen is NOT the dropqsihpping supplier website you want to go to. Not only do they have a terrible selection of products and prices, they are very deceitful in taking your money and I would never recommend this to anyone.
Your feedback is invaluable to us, and we're committed to using it to improve our services. We want every customer to have a positive experience with us, and we fell short in your case. We'll do everything we can to regain your trust. - Erwin
June 28, 2024
IF I could give this app no stars I would. BE AWARE THAT THEY WILL BAIT AND SWITCH YOUR TRIAL PERIOD INTO AN ANNUAL MEMBERSHIP. THEY WILL NOT REFUND YOU UPON REQUEST OF THE ERROR. FRAUD.
June 21, 2024
My experience with Spocket has been quite disappointing. Initially, the platform appeared promising, offering a wide selection of products from suppliers based in the EU and US, which seemed ideal for my drop shipping business. However, my encounter with their service has been less than satisfactory. The most concerning issue is the unauthorized charges. Despite not giving my consent, I found that Spocket had charged me unexpectedly. This kind of practice is not only unethical but also deeply troubling for any business owner managing tight budgets and expenses. When I reached out to their customer support to address this issue, the response was abysmal. Their support team, especially an agent named Lorena Alejandro, displayed an alarming lack of professionalism. My messages were seen but went unanswered for an extended period. This level of neglect in customer service is unacceptable, especially when dealing with financial disputes. In summary, my experience with Spocket has been marred by unauthorized charges and a severe lack of responsive customer support. If you value transparency and reliable support in your drop shipping ventures, I would advise caution when considering Spocket.
Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns. We're committed to making things right and improving our services to prevent similar issues in the future. - Erwin
June 15, 2024
Super scammy customer service. Make it very hard to unsubscribe. Had to charge back with my bank.
I'm so sorry to hear that you've had a negative experience with our customer service. I can assure you that we take all complaints seriously and are truly sorry that we fell short of your expectations. - Erwin
June 10, 2024
very bad experience, I had stopped my trial period and I was charged they replied we'll see what we can do and since no response I follow up by email but I'm ignored be very careful and it is important to delete their application of shopify otherwise even if you cancel you will be charged
June 3, 2024
very poor quality of the products, as well as not that many items. I dont recommend this app. i will stick with them because I ve paid for the whole year! Before I've subsctibed with them I had a chat with their team and they ensure me that they have a good brands, turn out that is all cheap and crappy :(
May 31, 2024
Just hope you never have an issue with them. I did not recall purchasing a year membership and as soon as it was deducted from my account I contacted Spocket to see if it were possible to receive a refund. One of the reps said they would get back to me in 48 hours. I never heard back. I contacted them again and over several conversations, not only was nothing resolved but they also stopped answering me, which I consider very disrespectful. I would not work with them again and would recommend Zendrop or Syncee for someone looking to dropship as they have better customer service.
May 21, 2024
Do not install this app. Even when you sign up for the free version, they will start charging you for a paid version and WILL NOT STOP!! I have been trying for a month to get them to acknowledge that I do not owe them and they keep harassing me. Do yourself a favor and use a different app. After the response from the company, I have to add this to my review. Over the last 2 days I have been called over 10 times by this company. Several of those calls were made before 7:00 in the morning. None of these times did the company leave a message. This type of harassment is exactly why I left the original review. The company can say whatever it wants to about its customer service, but I have experienced the "service" first hand. My original review stands. Do NOT install this app. If you do, you will regret it.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at [email protected] so we can look into this matter right away. - Abby
May 19, 2024
J'ai fait un essai d'une heure, j'ai retiré l'application et j'ai la surprise de voir que je suis facturée 39.99 $ merci de me rembourser car il est mentionné essai gratuit de 14 jours !
Nous sommes vraiment désolés d'apprendre votre expérience mais merci de l'avoir partagée ! Cela nous aide à savoir ce que nous pouvons améliorer et vous pouvez être assuré que les mesures appropriées seront prises pour résoudre ces problèmes. Nous sommes une entreprise axée sur la résolution et nous serions ravis de régler ce problème pour vous. L'un de nos responsables de compte vous contactera directement pour résoudre tout problème que vous pourriez rencontrer. Sinon, veuillez discuter avec nous ou envoyez-nous un e-mail à [email protected] afin que nous puissions examiner cette question immédiatement. - Abby
May 18, 2024
They charge you automatically and don't give refund !!!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at [email protected] so we can look into this matter right away. Thank you for your understanding and patience! - Abby
May 17, 2024
scammer caution, and red flag!! They charged my developing Shopify Store https://test-allen.myshopify.com/ by Paypal for 598USD two months at 1 day in 1 transaction, and I contact the support for refund, the support contacted me to make me believe who was going to refund me, after 2 weeks they are not going to respond email, totally scammer!! I complained with shopify and paypal, unfortunately nobody could stop Spocket Scammers continually scam drop-shippers on internet, what a shame!
Hi there! We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at [email protected] Thank you for giving us a chance and we wish you all the best!- Abby
May 15, 2024
I downloaded the app to explore the offerings in Homeware.Thats not possible as you are forced to sign up to a subscription.Strong arm tactics like this are pretty outdated!Your competitors like DS and Zendrop allow users to explore and discover,rather than being forced to sign up.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at [email protected] so we can look into this matter right away. Thank you for your understanding and patience! - Abigail
May 3, 2024
This is the worst company we dealt with in years ... Be aware while trying their services, they don't refund anything. So, think twice before subscribing with them. And think even about the situation you will have with them when your customers request a return or a refund.
April 30, 2024
The app charges the full amount for the service, even though it was uninstalled before the end of the trial period. I do not recommend it!
Thank you, Ishtar Harmony, for sharing your feedback. We sincerely apologize for the less-than-ideal experience you encountered. We've already reached out to you via email and are eagerly awaiting your response. Ensuring our users feel valued is of utmost importance to us, and addressing any concerns you may have is our top priority. Please accept our sincere apologies for any inconvenience this may have caused you.
April 20, 2024
I do not recommend this company because they are scammers who will take money from you by any possible ways. I was subscribed for a free plan and when I login again I received a sign up for spocket- pop up window, and when I clicked to close this window I didn't even know they subscribed me for a paid plan. Stay away from them ,don't waste your time.
We sincerely apologize for any confusion. Subscribing users without consent is never our intention. We're investigating and committed to improving. Please reach out to us at [email protected] for any further assistance.
April 19, 2024
Charged me after cancelling my account. They "processed" a refund and after the time frame they gave me, I haven't received it yet. Reached out to customer service to follow up and advised me to reach out to Shopify. Now Shopify is telling me to reach out to them so we are just going in circles and I'm down $110. :(
We sincerely apologize for the inconvenience and frustration you've experienced. It's disheartening to hear about your billing issue and the challenges you've faced in obtaining a refund. We take these matters very seriously, and we assure you that we are actively investigating this issue to resolve it promptly and we apologize for any inconvenience this has caused you. Our customer support manager is actively working on your case and will reach out to you with updates as soon as possible. Thank you for your patience and understanding.
April 12, 2024
It is the worst dropshipping app I ever used in my life, with limited choices in terms of products, we add horrible customer support when you have problems...I demanded a refund for the first time in January 2024, and after 15 days with no feedback, I wrote my first testimonial on the Shopify app store, they contacted me to delete the testimonial in return for my refund...so I was so naive to believe their words and deleting my testimonial...after 4 long weeks of communication, emails, and messages...they sent me a falsified document showing that they sent the refund amount...and by contacting my bank I discovered that this document is just bullshit, and the bank confirms that there's no refund is sent to my card or account...sadly the pocket team was lying and they refuse then to give any proof documents ...I have all conversations, emails and screenshots....i recommend other dropshipping apps
Store
My Store
Using app
3 months
I'm truly sorry to hear about your negative experience with Spocket. It's disappointing to learn that you encountered limitations with product choices and faced challenges with customer support. Additionally, the situation you described regarding your refund request and the subsequent communication with the Spocket team is concerning. Transparency and integrity are values we take seriously, and I apologize if you felt misled or deceived during your interactions with us. We're committed to resolving this matter promptly and ensuring your satisfaction. We've reached out to you and are eagerly awaiting an update to ensure that you're provided with the resolution you deserve. Please feel free to respond at your earliest convenience.
April 6, 2024
I am cancelling this acct, within my trial period. Thought I was going to love this app but not so much. 1) there are no reviews of the products so that I can see what other store owners feel about the products 2) which also means that there are no product reviews for my customers to look at, which means it will be hard to make sales. 3)was suppose to have a zoom meeting with someone named Mark. He never signed into zoom meeting. Doesn't look good for ongoing support.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at [email protected] so we can look into this matter right away. Thank you for your understanding and patience! - Abby
March 29, 2024
I recently decided to cancel my Empire subscription with Spocket within the 14-day free trial period, specifically on the 9th day. Upon cancellation, I was assured by the customer representative that the refund process would take approximately 48 hours. However, I was later presented with an offer of either a 50% refund or an extension of the free trial for an additional 3 months, which was not in line with my initial expectations. Since then, communication has been challenging, and my attempts to reach out for further clarification have gone unanswered. It has now been almost 20 days since the cancellation, and I am still awaiting a resolution. While I am hesitant to leave a negative review, I feel it’s important to share that this experience has resulted in a significant amount of my time being spent trying to resolve the issue, as well as attempting to secure a refund of $684. It is my hope that this matter will be addressed promptly by Spocket, and I look forward to an amicable resolution.
Thank you for bringing your concerns to our attention. We apologize that your experience fell short of your expectations. Your feedback has been shared with our team. Please feel free to reach out to us via email at [email protected] or through our 24x7 live chat to discuss your experience further and provide a resolution.