Appstle℠ Subscriptions App
Retain customers with subscriptions, subscription box, bundles
Rating
5.0
feedback
7,086
chart
#196
All reviews
Review RSS Feed
March 26, 2026
Apps is still charging us in spite of uninstalling it
Dear Merchant, We apologize for the inconvenience caused to you. Please note that all app billings are processed by Shopify, and we do not have any control over it. That said, we completely understand that the app was not used during this period, and we're happy to offer a refund. Please reach out to us at [email protected].
March 18, 2026
Load to cart takes forever to load for customers and sometimes doesn't load at all. We hired a Shopify partner to set up our website using Appstle and between the two of them we can't figure out why this is happening. Each party blames the other and a solution is never provided.
Dec. 15, 2025
Run far away. We’ve used this app for a while, and it has only gotten worse. We’ve dealt with constant issues, and their support team is consistently dismissive, deflecting blame onto Shopify and refusing to take responsibility, even when we provide proof. The positive reviews are either fake or from stores that aren’t doing enough volume to notice the problems yet.
Hi, We’ve reviewed our records and can confirm that only one order was created and charged. Two billing attempts were triggered. The first attempt failed due to a temporary payment-gateway limitation on the provider’s end, so no charge or order was completed. The second attempt was successful, resulting in a single valid order. Since you’re seeing an order associated with the failed attempt, we’ve raised a partner ticket with Shopify to investigate this discrepancy. The ticket ID has already been shared via email. We’ll update you as soon as we receive Shopify’s response. Please let us know if you have any questions in the meantime.
Oct. 30, 2025
Very bad support team, they reply in an hour for a small query. Adam & Richard are very irresponsible, they get lost once they say "I am checking it"...
Sept. 20, 2025
Worst customer support. It's like they would not read my messages and see that I was asking for something very specific, and they would just give me lazy answers sort of related to what I needed. Went through 3 people to only get infuriated.
Sept. 16, 2025
Support replies only once every 24 hours, and the responses are far below acceptable quality. The documentation is unclear, and the video explanations are just as unhelpful. For an app with so many reviews and such a large budget, it’s unacceptable to have support this poor. You need to seriously improve the usability of the app and properly train your support team.
Sept. 14, 2025
Warning – Stay Away I canceled my subscription, yet Appstle continued to charge my account and refused to issue a refund. Shopify directed me to contact them, but they still would not resolve the issue. This is unacceptable and shows very poor customer service. I strongly recommend staying away from this app to avoid the same problem.
Dear Merchant, This is Ria, the co-founder of Appstle. I'm sorry for the confusion you had. Your subscription was canceled on August 18, 2025. The charge you noticed afterward was issued by Shopify for the previous billing period (July 14 – August 13, 2025). Since Shopify manages all billing, we do not have control of it. No further charges were made by Appstle after your cancellation. Please feel free to reach out to us at [email protected]. We will be happy to walk you through any remaining questions.
Sept. 5, 2025
This app is not working with Shop Pay and it's critical for our customers to be able to use Shop Pay for their subscriptions. We've verified other Appstle users have the same issue with Shop Pay failing with a "Transaction failed Checkout is currently unavailable due to technical problems. Please try again in a few minutes." popup error. Shopify Plus support tracked it down and we are currently waiting for resolution. It's day 5 currently and I expected resolution more quickly but Appstle was quick to shift blame to Shopify & Shop Pay when the error was clearly there the whole time. Thankful for Shopify Plus support to make it so clear.
Aug. 4, 2025
Way too expensive for what it does. I paid $100 a month for this app for over 5 months. Rip off for sure. It should cost like $5.00 a month or be tiered for sales.
Thank you for your feedback. We understand that pricing is an important consideration. The $100/month plan you were on is our Business Premium plan, which is one of our more feature-rich and compute-intensive plans. It's designed for merchants who need access to advanced capabilities. That said, it’s possible that the plan may not have been the right fit for your business needs. We do offer more cost-effective plans, such as our Starter plan, which begins at a much lower monthly rate and may align better with your requirements. Our pricing model is thoughtfully built based on two main factors: - The feature set you need - Your subscription revenue Compared to other subscription apps in the Shopify ecosystem, we aim to remain one of the most competitively priced options available, while offering state of the art and robust functionality. We’d love to discuss this further, and help guide you to a plan that better suits your business. Please feel free to reach out to our support team at [email protected], so we can assist directly. We are available 24x7x365.
June 18, 2025
App seems good, with nice design but it is unusable! They don't provide built in option to translate manually to multiple languages. They are pushing 3rd party translation apps, that are very limited without paying for them. This problem should be fixed ASAP. You should aviod it if you want to service more than one market.
Based on store and intercom chat evidence, this review has been flagged to Shopify as a competition malpractice.
June 16, 2025
Disappointing response to payment issues when customers change credit card details. After many many phone calls / web chats and attempts to get this resolved appstle and shopify have not done anyting to resolve this ongoing issue. So what happens is when a customer who is on a subscription plan needs to change their credit card for whatever reason (and has paid via "Shop Pay") due to the nature of Shop Pay their subscription fails and payment method cannot be updated (yes I have seen the instructions but they do not work). There is no workaround other than them deleting their subscription and starting again (Which may also not work due to the insidious nature of shop pay) So you will 100% loose customers in this situation, like we have! Appstle will say this is a Shopify issue and they have no control over shop pay but the fact is it affects their app in an extremely poor way and it needs to be resolved!
Dear Merchant, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the confusion around testing with the Bogus Payment Gateway. To clarify, the Bogus Payment Gateway is only supported on Shopify development/test stores—not on live stores. Since your store is a live one, this is why the test subscription order couldn’t be completed using that method. For testing on live stores, Shopify requires enabling Shopify Payments in Test Mode. This is the only supported way to test subscription flows with real stores. As a third-party app, Appstle does not control or manage payment gateways—we rely entirely on Shopify's infrastructure for processing billing attempts. We’ve shared Shopify’s official guide (https://help.shopify.com/en/manual/payments/shopify-payments/testing-shopify-payments) on how to activate test mode with Shopify Payments, which allows you to test subscriptions properly. Please feel free to reach out directly if you've any questions or concerns—we’re here to help.
June 16, 2025
The Build-a-box feature is confusing for customers in their portal which is also confusing to use, and customer service will answer a message but is not always able to help. You cannot customize anything about the product page on your website unless their developers do it and they do not answer back to our messages. It's always "our developers will respond in 24-48 hours" and they never respond back. Even if you open a new message thread it is the same endless loop. I am constantly having issues with this app and we lose money on top of having our reputation with our customers damaged because our build a box subscriptions are confusing to use. I do not recommend this app.
Dear Merchant, This is Ria, the co-founder of Appstle. Thank you for taking the time to share your feedback. I have gone over your ticket. We'd like to highlight that a wide range of built-in customization options are available for product pages, Build-a-Box, and the customer portal, which can be managed directly from your end. For merchants who prefer hands-on assistance, we offer complimentary customization support within our app's scope. Please feel free to reach out to our 24x7 available support. You can also email me at [email protected].
March 27, 2025
The absolute worst customer service ever. Did not show up to initial meeting, late to rescheduled meeting, were supposed to send me instructions to start migration and then disappeared even though I emailed them and reminded 3 times. App is good customer service is beyond bad.
March 5, 2025
This app is terrible. I'm on the highest tier plan and they stopped sending emails to my clients. They said they have new servers and I have to set up my own emails. I set up all the integrations with Mailchimp and now nobody will help me. I message them everyday. It seems they don't have procedures for this new set up. Now when my customers sign up or it comes time for them to renew they don't know they are getting an order until they are charged. Obviously this creates lots of cancelations and customer service requests. Don't use Appstle, try Seal Subscriptions, I'm going to attempt to switch soon but it will be a lot of work now. Don't make the mistake I did.
May 13, 2025
Updating to say that I have been experiencing a lot of issues with variant swapping so if your company uses this frequently, I do not recommend using this app. I switched to Appstle in January or February and since then I have had a number of issues some new and some repeated. The customer service folks are really nice and friendly but do not seem to know how to fix issues within their platform very well for longevity.
Glad that we are able to meet your requirements. Ratings like yours motivates us to work hard and continuously improve
Jan. 10, 2025
Wasn't able to get the app to work. Wasted all week with customer support, Support were trying to assist but they were just constantly confused and there was constant communication issues. After trying for a week, we've decided we've wasted enough time.. Time to use another app
Dec. 17, 2024
I’m on the highest-tier plan and use the app’s API, but a basic feature like sending 20+ requests isn’t working. They’ve been trying to fix it for nearly a week, halting my automation and business processes. I wouldn’t recommend this for anyone needing more than basic subscription features.
Dear Merchant, This is Ria, the co-founder of Appstle. I apologize for the delay in your ticket. Typically these issues are escalated internally for fast resolution, but there was an unfortunate human oversight in doing so this time. Looks like the Senior developer is in touch with you now. Please reach out to me anytime at [email protected]. Once again, we sincerely apologize.
Dec. 4, 2024
I have held off writing this review as long as possible but have not been able to get a resolution from Appstle support. During migration our customer data was mixed up, attaching the personal details of one subscriber to another in a visible manner. Instead of looking into this and providing solutions, the Apstle team started updating customer details without consultation, erratically and incorrectly, causing even more damage. At this stage we are not sure of the subscriber loss but it will be significant. I don't feel that the Appstle team has treated our data or our business with any level of integrity through this process. I'm honestly shocked they are permitted to operate in this way.
This is Ria, the co-founder of Appstle. I am sorry your migration experience was less than smooth. I looked into the issue, and the errors in the first batch of imports caused an issue. I see that you are now co-ordinating with Hemant to get this ironed out. We will be monitoring this on priority to ensure your start with Appstle goes smooth. Please feel free to reach out to me anytime at [email protected]
Oct. 2, 2024
They make changes in production without notifying customers, resulting in customer portal downtimes of more than 12 hours. Or they upload new features without testing them properly with the result that “things” appear that don't work or don't fit the aesthetics of the portal. Most of their support tickets take between 24-48 hours to resolve because their agents have limited knowledge and have to pass the issues to their developers. Some of these issues result in financial and reputational losses for those of us who use Appstle. They do not calculate shipping rates correctly, so many times orders are shipped without shipping costs and this means losses. And much more.
Dear Merchant, This is Ria, the co-founder of Appstle. I apologize for the inconvenience you faced. I have reviewed your concerns and connected with the Merchant Success Head, who will contact you to discuss any remaining concerns related to your store. We hope things are now working smoothly and as expected! Please do not hesitate to contact me at [email protected] or [email protected] if you have any other questions. We are available 24x7x365.