Appstle℠ Subscriptions App
Best Subscriptions App for eCommerce Subscriptions | Appstle
Rating
4.9
feedback
5,043
chart
#175
All reviews
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March 16, 2023
Excellent resource. Amazing flexibility and possible to customize just about everything. Stellar, available support.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
March 16, 2023
Really great customer service. Easy to install and setup, took minutes! Very happy with this app and would recommend.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
March 16, 2023
Good customer service even when using the free version! There are many features we haven't tried yet, but the interface is user-friendly and intuitive.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
March 15, 2023
Working great so far, but I've just started. I sell calendars, so I need yearly subscriptions, which I was not able to find previously elsewhere (tho it may exist now). Support has been very helpful and this app seems to have TONS of features and seems reasonably priced. I'm not 100% sure if the subscriptions will work perfectly yet, as I have several months to wait for real-live subscription orders to come in. But I've been very impressed with all the customizations possible.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
March 14, 2023
The Appstle team is so quick to respond and they're great to work with. We're excited to see how subscriptions will increase our revenue!
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
March 13, 2023
My company has been using this app since September 2022. In that time, our experience has been awful. Do not be fooled by the many 5 star reviews. We went with this app because of the "excellent reviews". Here are the reasons why you shouldn't go with this app: The support team is completely uneducated on the app and could not help me with any issues I brought up from the start. We switched from WooCommerece to Shopify and Appstle promised that we could transfer our previous subscriptions over. The process was on-going even after launching our Shopify site. The support team kept telling us different things and promising a quick turn around, none of which happened. Additionally, the company behind the app is incredibly dishonest about what the app can do and how much it costs. And to make matters worse, the company frequently makes changes to the app without any warning. These changes often break the app, leaving users like myself frustrated and unable to operate our businesses effectively. It's incredibly frustrating to have to constantly worry about whether or not the app will work the way it's supposed to. They recently changed what customization you have control of based on what tier you pay for without telling us. So our widget broke and lost all of our branding. When I contacted support, they asked if we had made any changes to the widget and they didn't understand what "branding" is. I had to dig around the app to discover that they had made this change. Now they want us to pay 3 times what we are currently paying them on a monthly basis. Lastly, the app has a horrid UI/UX design. The layout is confusing and difficult to navigate, and the overall user experience is not enjoyable. It feels like the developers put little thought into making the app user-friendly, which is unacceptable given the high cost of the subscription. Overall, I would not recommend this app to anyone. It's not worth the headache and hassle that comes with it. These are just a few issues we have had over the last 6 months, the list is a lot longer. Save your money and look for a better option elsewhere.
Dear Merchant, I am the co-founder of Appstle. I am sorry to hear that your experience with us hasn’t been great. I went through your tickets. Addressing the main one, in Shopify, whenever a product is deleted/recreated or a variant is updated, a new variant ID will be created. Hence the variants from your old contracts will not be present on Shopify. It will need to be updated. This would be true on any other app as well. However, we do have automation triggers for that at Appstle. On the Migration front, we were restricted by the data we got - as in, it had missing pieces that were critical for a seamless transition from the competition app. That is why we had to go back and forth with you. It’s unfortunately not possible to speed up the migration if the data isn’t right. I would love to personally jump in and see how I can help ensure you have a smooth move from WooCommerce and address any other doubts you may have. Skincare is one of the niches of Appstle, and we have hundreds of skincare category merchants who are very happy with us. I would love to jump on a call to ensure that you are one of them. Please reach out to me at [email protected] --Update We have made improvements in our UI/UX and made it easier and more intuitive for merchants to update settings. Just look at our more recent reviews! We would like you to give us another try and let us know what you think of our new onboarding flow.
March 11, 2023
Very happy so far. Staff helped me with the set up and so customisation issues. Looking forward to using it.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
March 10, 2023
Appstle is great! I'm currently using the free version and it's completely serving my needs. We're a startup with a small handful of subscribers right now. Honestly, the best part of using Appstle is their lightning-fast customer response team available via chat. There are lots of small technical issues and questions that come up, and it has been incredibly useful to be able to reach out to someone in real time.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
March 9, 2023
Support disponible, l'application semble bien fonctionner pour le moment. J'espère que cela va durer dans le temps
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
March 4, 2023
Appstle has incredible / fast customer service. The merchant can edit a lot of settings too. So far I am really impressed!
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
March 4, 2023
Momna was amazing. She solved our technical issue in record speed and her customer service was second to none. I would highly recommend this subscription app.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
March 2, 2023
Great support and easy set up. Variety of different options and subscriptions available to be custom tailored.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
March 16, 2023
Update to my review: In searching for further assistance, the support team became less and less responsive, making it much more difficult to receive help in a timely manner, often being left with messages that never got responded to at all. A time zone mixup didn't help matters either. I am still waiting for a response to a query from over 17 hours ago. App is very user friendly, and has great levels of customization even at the most basic package. The support team is amazing, they are very quick to help answer questions and solve issues, and are happy to help with additional custom support when needed. This app and its support team provide everything we need for our subscription platform.
Hi, This is Ria, the co-founder of Appstle. We hope all your issues are sorted now, and that our app is working smoothly. We have also beefed up the number of support engineers in the non-US work hours, since the time of your review, to ensure we have strong 24x7x365 support. Please feel free to email me at [email protected] or at [email protected] anytime if you need any more help. Thanks,
Feb. 27, 2023
Good application with many functionalities and good support - very quick to reply to our queries and help fixing issues.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Feb. 27, 2023
After asking for help, I decided to write a review. I spoke to Mitanshu who couldn’t be more helpful. My issue was resolved quickly and professionally. The app is also very easy to use and the videos are also very helpful
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Feb. 27, 2023
Prarthana really couldn't have been more helpful! I had lots of questions and she was very patient and explained everything really well. Thank you so much! 5*
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
March 4, 2023
The Whole team of Appstle are amazing. They give full support 24/7. We strongly recommend Appstle Subscriptions. This app is amazing and very functional for your business.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Feb. 26, 2023
I would 100% recommend this app! It is easy to use and any questions I have, I just start a chat and it's resolved right then and there! Each person I've spoken with are so friendly and amazing and even offer to help with things I didn't even think of. For example, after answering my question, I was asked if I wanted them to match the colors of the customer portal to my theme! Simple, but they go the extra mile every time! I especially love that they do a video to show you how to do something!!! If you are on the fence, go with Appstle!!!! I had to migrate a LOT of customers from a different app and they did it with ease!! I haven't regretted it once and will never look back!! Thank you Appstle team for ALL that you have done for me and my business!!!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Feb. 25, 2023
I never take the time to leave a review, however I feel the need to with Appstle. For such a low cost, the service received is exceptional. I just had an issue with one of my client subscriptions not showing. At 10am on a Saturday I was able to speak to someone with web chat in less than 2 minutes and have the issue corrected in under 15 minutes. For such a low cost, the product is brilliant and works exactly had you would expect. Very highly recommended.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Feb. 24, 2023
They are always so so helpful whenever I need a walkthrough or things aren't quite the way I want them. The quick responses are so vital to when I'm on a deadline, I know that I will still be able to meet it with their help!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)