All reviews

Rating Breakdown

  • 5
    94% (391 ratings)
  • 4
    3% (13 ratings)
  • 3
    0% (2 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (6 ratings)

Reviews with Text

  • 98% (408)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 5, 2025

Great! App if you're looking for invoicing system and their support team are very cooperative

Store

Monteed

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! 🙌 We’re really glad Sufio is working well for your invoicing and that our support team has been able to help you out. Anytime you need a hand, just drop us a message.

5 / 5 Share

Oct. 23, 2025

We’ve been using Sufio for our Shopify store INSELWiNKEL (based on Spiekeroog Island, Germany) and couldn’t be happier. The team handled an individual request — adding a simple SEPA payment QR code for our invoices — within just one day. Fast, professional, and solution-oriented support. Exactly how great service should be. Highly recommended!

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for sharing your experience! It’s great to hear that the SEPA QR code was implemented quickly and fits your needs. Fast, tailored solutions are exactly what we strive for, so your feedback means a lot to us. :)

5 / 5 Share

Oct. 22, 2025

Support is always there to help!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking a moment to leave us a review! 💛 We’re happy to hear you can always rely on our support when you need it. We’re just a message away whenever something comes up.

5 / 5 Share

Oct. 20, 2025

Great tool and customer service

Store

I·DO

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind words! It’s great to hear that you’re enjoying both the app and the service behind it. We’re here to keep things running smoothly for your invoicing.

5 / 5 Share

Oct. 20, 2025

The Sufio team is an exceptional bunch! Every question or task I had they were fast to respond and delivered every time! Thank you to Lewis for always helping out! I highly recommend Sufio to any business!

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Wow, thank you for such a fantastic review! 🤩 We’re thrilled to hear our team has been fast and reliable for you, and we’ll be sure to pass your kind words on to Lewis — he’ll be very happy to hear this. Thank you for recommending Sufio and for choosing us to support your business!

5 / 5 Share

Oct. 17, 2025

I was stuck with a few things that needed to be tweaked to my processes. The email support from Olivia was outstanding. Thank you Olivia and Sufio

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the lovely feedback! We’re delighted Olivia could help you fine-tune your processes ... she’ll be very happy to hear this. If you ever want to adjust anything further, we’ll be glad to assist.

5 / 5 Share

Oct. 17, 2025

Wir sind überracht mit der schnelle reaktion und die Kompetenz des Supportes. Nur zu empfehlen.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Vielen lieben Dank für Ihr tolles Feedback! 🙏 Es freut uns sehr zu hören, dass Sie mit der schnellen Reaktion und der Kompetenz unseres Supports zufrieden sind. Wenn Sie weitere Fragen oder Wünsche haben, melden Sie sich jederzeit gerne bei uns.

5 / 5 Share

Oct. 12, 2025

Je n'ai jamais vu un service client aussi réactif et efficace. J'ai collaboré avec Olivia qui a fait son possible pour répondre à mes demandes qui étaient assez élaborées et problématiques. Je recommande vivement

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Merci beaucoup pour votre message ! Nous sommes ravis d’apprendre que vous êtes satisfait de notre service et du soutien d’Olivia. Votre retour nous fait vraiment plaisir et nous motive à continuer à offrir la meilleure expérience possible.

5 / 5 Share

Oct. 8, 2025

Professional, reliable, and incredibly easy to use. Sufio makes invoicing effortless and on-brand, and I especially value the localization in multiple EU languages—it makes everything feel seamless and tailored to my business. A truly outstanding app that delivers exactly what it promises.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! It means a lot to us to know we’re delivering on our promise and making a real difference for your team.

5 / 5 Share

Sept. 30, 2025

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for the 5 stars! We’re happy to know you’re enjoying Sufio.

2 / 5 Share

Sept. 23, 2025

App used to work perfectly fine, but since today we get the error that we have reached our limit even though we should have 45 invoices left according to the app. Support has not responded within 6 hours, the only work around is to upgrade and pay more.... Quite disappointing experience

Using app

3 months

Total reviews

5

Average rating

3.6

Developer Reply

Thank you for your feedback and we're really sorry for the frustration this has caused; especially when you just needed to get a couple of invoices out quickly. To clarify what happened: Your plan includes 50 invoices per month, and you’re absolutely right that the app showed you have 45 invoices left. However, the invoices you were trying to create are for orders from previous months (where your account already generated invoices for thousands of orders between April and July). Once the monthly limit was exceeded in those past months, the system can’t retroactively create new invoices for that period on the same plan; even though your current month still has allowance left. I completely agree this can feel confusing from inside the app, and we’re already looking at how we can make these limits clearer so it doesn’t feel like you’re being blocked unfairly or pushed to upgrade. We’ve reached out to you by email with a proposal to temporarily increase your invoice limit at no extra cost, so you can issue the two invoices you mentioned without needing to upgrade your plan. If you reply to that message, we’ll be happy to sort this out for you right away and make sure everything is working as you need. Thanks again for sharing your experience; it helps us improve both the app and our communication. 🙏

5 / 5 Share

Nov. 13, 2025

We have been using Sufio for over two years, and for most of that time the invoice and credit export functionality worked smoothly. Recently, we began experiencing significant delays, with CSV export emails taking hours to arrive. Since then, Sufio has incorporated a new mechanism that has noticeably improved the process. Exports are now arriving much more promptly, and this has made a meaningful difference in keeping our workflow running efficiently. We appreciate the improvements and the continued support, as reliable performance is crucial for businesses like ours that depend on these functions every day.

Using app

Over 2 years

Total reviews

4

Average rating

3.3

Developer Reply

Thank you for your thoughtful feedback and for using Sufio for over two years; we really appreciate your trust! You’re absolutely right about the recent export delays; however, we’ve been working hard on a complete overhaul of the system to make it faster and more reliable. The new version has gone live a few days ago, so you should already notice some massive improvements. Thanks again for your patience while we made these updates! Should you need further help, let us know—we're just a message away.

5 / 5 Share

Sept. 12, 2025

Great application and even greater support. These people really provide an answer not just a reply. Highly recommended

Using app

About 2 years

Total reviews

13

Average rating

4.9

Developer Reply

Thank you for the awesome review! We’re so glad to hear that both our app and support team hit the mark.

5 / 5 Share

Sept. 9, 2025

Sufio solves all our complex invoicing needs. We had an extremely tight deadline to solve UK vat invoicing issues, and Lewis was very quick to understand our needs and delivered a custom solution in no time, so we made our deadline. Could not be more happy with a Shopify app than what I got with Sufio. Highly Highly recommend getting this if you have complex or even simple invoicing needs.

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your detailed and thoughtful review! We’ll definitely pass your appreciation on to Lewis — he’ll be thrilled to hear it. :)

5 / 5 Share

Sept. 5, 2025

Great app—works perfectly and does exactly what it promises. The support team is fast, friendly, and very helpful. Highly recommend!

Store

SUNNEI

Using app

Over 6 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the great review! We’re happy to hear that Sufio works exactly as promised for you and that our support team has been fast, friendly and helpful. Your recommendation really means a lot to us. 🙌

4 / 5 Share

Sept. 2, 2025

Great app, and even greater support. I would like to see duties/tariffs being displayed as line items in invoices/receipts.

Using app

18 days

Total reviews

3

Average rating

4.0

Developer Reply

Thanks a lot for the great review! We’re so glad you’re enjoying Sufio and that our support team could help. When it comes to showing duties and tariffs as line items; we’ve shared it with our product team for review. Thanks for helping us improve!

5 / 5 Share

Sept. 1, 2025

Great app, Fast support and really good features. Highly recommend

Using app

2 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for the great review! We’re thrilled you enjoy the features and our fast support.

5 / 5 Share

Aug. 29, 2025

Using app

About 7 years

Total reviews

4

Average rating

4.8

Developer Reply

Thanks so much for the 5 stars! We’re happy to know you’re enjoying Sufio.

5 / 5 Share

Aug. 26, 2025

This app is very good. The team is very helpfull, and also very fast!

Using app

Almost 2 years

Total reviews

5

Average rating

4.6

Developer Reply

Thank you for your review! We appreciate your kind words. If there’s anything more we can do to improve your setup, just let us know.

5 / 5 Share

Aug. 25, 2025

Excellent customer service and a wide range of custom invoice templates to suit EU tax systems.

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! We’re delighted you’re enjoying our customer service and that the invoice templates are working well with EU tax requirements. If you ever need further customisation or changes, please don’t hesitate to let us know.