tawk.to Live Chat

Hi Sin Chew Optics, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you find great value in using our app. The tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. If you have any questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Stephensworld, Thank you for choosing tawk.to and for recommending tawk.to to the community! The Remove Branding add-on allows you to remove tawk.to branding from the tawk.to Widget and Support Emails. It also lets you use your own domain for sending out support emails. Here is a detailed description of the features, as well as step by step instructions on how to activate the add-on: https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Theskinmantra2, Thank you for choosing tawk.to and for giving us a 5-star review! We have reached our 5-million-user mark and we thank you for it making happen! The Remove Branding add-on allows you to remove tawk.to branding from the tawk.to Widget and Support Emails. It also lets you use your own domain for sending out support emails. Here is a detailed description of the features, as well as step by step instructions on how to activate the add-on: https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Michael, Thank you for choosing tawk.to and for giving us an amazing review! We appreciate your feedback and are happy to know that you find our widget helpful in managing customers browsing your website. Our Monitoring feature shows real-time visitor activity. You can view detailed information about your visitors’ activity by selecting the Monitoring tab at the left side of the Dashboard. At a glance, you can ascertain details such as which country they're from, the webpage they’re currently browsing, how long they've been on the site, how many times they've visited the site and how many times they've previously engaged in chat. Related link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Nycwink, Thank you for choosing tawk.to and for sharing your review with the community! The tawk.to app will always be free! Ultimately, we believe you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Blackowl Gps, Thank you for supporting tawk.to and for recommending us to others! Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your tawk.to widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Tea Palace, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you find value in our product and find it easy to use. Our default desktop sound notification has a loud ring that can quickly get your attention when a visitor is ready to chat. You can choose the sound you hear, the volume and the number of times it is repeated. To learn more click the following links: 1. Enabling Desktop notifications https://help.tawk.to/article/enabling-desktop-notifications 2. Managing sound settings and desktop notifications https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications 3. Enabling notifications on Android https://help.tawk.to/article/enabling-notifications-on-android 4.Enabling sound and badge notifications on iOS https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Oursandals, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our product and have used it on your two websites. Our Reporting Section offers the following: Chat Volume Missed Chats Average Chat Duration User Satisfaction Chat First Response Time Volume New Ticket Solved Tickets Ticket Source Resolution Time Tickets Reopened Ticket First Response Time Knowledge Base Articles Knowledge Base Searches Knowledge Base Feedback To learn more, visit this link: https://help.tawk.to/article/understanding-reporting If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Girlyshop Net Thank you for choosing tawk.to and for giving us an amazing review! The tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. Our Monitoring feature shows real-time visitor activity. If your visitor has a chat history, you can also view their navigation activity. To learn more about Monitoring and Chat sessions, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Mysexywaist Com Wholesale, Thank you for choosing tawk.to and for sharing your review with the community! We appreciate the feedback and we thank you for the continued support of our product. Great news! We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Matronita Care Supply, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you find our product easy to use after your first try! We appreciate the feedback and we thank you for the support. If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Trendsetterph, Thank you for giving tawk.to a 5-star review and for loving our product features! Our Monitoring feature shows real-time visitor activity. You can view detailed information about your visitor's activity by selecting the Monitoring tab on the left side of the Dashboard. To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions Triggers sends automated messages if certain conditions are met. Related article: https://help.tawk.to/article/creating-and-managing-triggers Mobile sound notifications keep you updated on all your incoming chats. For mobile settings: 1. iOS App: Enabling sound and badge notifications https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios 2. Android App: Notification Fixing How-tos https://docs.google.com/document/d/1upu3o-_qlFRNhowNV1-MDUbisTFuhucH9pWRES1L_AE/edit Whisper function allows agents to chat with each other without the visitor ever seeing the conversation. To learn more, visit this link: https://help.tawk.to/article/helping-other-agents-with-whispers If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Nootropics Supplements Com, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you love our product and have used it on all of your websites. Great news! We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Eco Matcha, Thank you for choosing tawk.to and for giving us an amazing review! Yes, the tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. We have reached our 5-million-user mark and we thank you for it making happen! If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Ce Institute, Thank you for choosing tawk.to and for loving our product! Yes, the tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. We have just released a major update to our widget! See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Inspirationify, Thank you for finding tawk.to app to be the best chat software in the market! Our Monitoring feature shows real-time visitor activity. If your visitor has a chat history, you can also view their navigation activity. To learn more about Monitoring and Chat sessions, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions Our mobile app helps you answer chats on the go! To configure the mobile sound notification, check the following links: 1. iOS App: Enabling sound and badge notifications https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios 2. Android App: Notification Fixing How-tos https://docs.google.com/document/d/1upu3o-_qlFRNhowNV1-MDUbisTFuhucH9pWRES1L_AE/edit Our Whisper function allows agents to chat with each other without the visitor ever seeing the conversation. To learn more, visit this link: https://help.tawk.to/article/helping-other-agents-with-whispers If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Kumusta, Thank you for supporting tawk.to and for sharing your challenge here. Good news! We have just released a major update to our widget. You can now set separate positions for your widget on desktop and mobile devices. Follow these steps to change the position of the widget on mobile: 1. Click the Admin cog in the lower-left corner of your Dashboard. 2. Select Chat Widget. 3. Under Widget Appearance, select Advanced. 4. Under Mobile Widget, select your preferred Mobile Widget Position. Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Bonjour Luxx, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you find our tawk.to app to be an efficient tool for your business. We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Appsystem, Thank you for choosing tawk.to and for giving us an amazing review! We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards Here is the list of languages currently available for the widget: Albanian, Arabic, Armenian, Azerbaijani, Bengali, Bulgarian, Catalan, Chinese (traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Farsi, Finnish, Filipino, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Romanian, Russian, Serbian, Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese. You can also create custom widgets and modify them to any language you like: https://help.tawk.to/article/changing-greetings-on-your-widget You can help us translate tawk.to by visiting the following links: 1. Web dashboard > https://crowdin.com/project/tawk/ 2. Android app > https://crowdin.com/project/tawk-android 3. iOS app > https://crowdin.com/project/tawk-ios If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

Hi Amdivetest, Thank you for that thumbs up and for finding our app to be the best in the market! The tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min