Theme Updater & Backups | OOTS

Dec. 17, 2018

Update - We have been using the app for quite sometime now. had some issues but so what? every app on shopify has bugs, but the most important thing is Customer service! They have great customer service and that's all that i care about. They also have a great app!

Oct. 31, 2018

UPDATED I received an email that i need to register my store theme i bought directly from Shopify or threatened my store could be shut down. So i downloaded this app and its a mess! This app has just confused me as to what is going on now with my site. Its was suppose to register my theme and update my theme but of course there was a problem and error and Shopify customer service said they cannot help me to call Out of Sandbox and then i find theirs no phone number. So i was disappointed at first but I had a member of their team contact me and work on it and Iam happy to say as for now it looks like it is going to be ok! Even thought they had no phone number the service thought the email was to my surprise very speedy and helpful and got the job done! Thank you Sean for your help Sir!

Oct. 9, 2018

This app works really well, if you have any customised code on your site the paid-for version of this is a must. Beware though that you will need to update every line of custom code from your old version to the new version by hand. The app doesn't carry across custom code. If you don't have any custom code then it works perfectly without having to edit any stuff in the backend.

Oct. 25, 2018

I had previously left a different review, but they reached out and helped right away. Great customer service & I'm pleased with the app.

Sept. 13, 2018

I love this App it makes updating our theme so simple and easy. Even with some theme customisation updates are applied without any problems.

Sept. 5, 2018

This app is a poison chalice... use it at your peril. In theory it is a great idea but it is poorly executed. When you update the theme you will also have to update your templates if you have made any customizations at all, quite a timely and complicated process so you will probably have to pay an expert to do it for you. However, you will not see if the update is any good until after you have paid the expert. We updated and were not able to use the update because of the number of bugs making our site look poor and unprofessional. You then have to wait for the next theme update to be released and then go through the same process of updating your templates and paying an expert all over again. The chances of there being any more bugs are high, if you look at the Out-of-the-Sandbox change logs they are littered with "bug fixes" for previous updates. It would appear that they are releasing the updates without doing the appropriate checks to make sure that they are robust.

Aug. 13, 2018

OOTS regularly update their themes with new features and bug fixes. As with it, making this app very useful and essential. Personally, I keep a record of the changes I did to the theme's code and always make backups. Keep in mind there are high chances that updating the theme version may break your website features of your own customisations and other 3rd-party apps. Always make backups and double check the updated theme prior to publishing them. Two thumbs up to OOTS team!

May 15, 2018

ABSOLUTELY HORRIBLE service. This company updates their theme every two weeks but every time you update your theme, it messes up all your custom coding. They don't have a phone number to contact, only by email, which is fine - if they actually respond and help with your concerns.

April 19, 2018

Very easy to setup and configure.

March 22, 2018

This is what makes OOTSB great! It's not a 100% one click and done update, unless you haven't customized the theme and have no apps installed. OOTSB is upfront about this, so there were no surprises when it listed one file it couldn't update. The updated files don't drastically change, so finding where to add back any custom code is rather quick. The only time consuming task was updating between Turbo 1.0 to 2.0. The update didn't carry over many of my settings in the "customize" theme settings. I ended up opening two Shopify admin windows and copying over each setting to the updated theme. You won't run into this problem during minor updates (Turbo 1.0, 1.1, 1.2, ...) , but only during major updates (Turbo 1.0, 2.0, ...). Again, OOTSB is upfront about this.

March 1, 2018

We use OTSB themes on 4 website including NeonEaters.com. We love this shiz

Feb. 26, 2018

Works great as designed most of the time. You might find that some apps, judge.me or easy tabs, require you to click an install button again to request some code to be entered. But as far as saving you the hassle of entering all your theme settings every time you update the theme, this does that for you, saves me about 2 hours of work each time which is well worth the price. And their customer service is quick to respond.

Feb. 12, 2018

Does exactly what is says it does on the tin - great customer support also.

Feb. 1, 2018

Very handy! But a bit unclear which customizations are taken care of..

Jan. 16, 2018

Worked perfectly for me on my Turbo theme update. Great app. What a time saver! This app is one of the reasons I went with Out of the Sandbox for my theme.

Jan. 7, 2018

I have used the updater app only twice, and twice was just too much, I even got the pro version, which by the way doesn't give you anything more other than an email saying there is an update. I am sure many others who use shopify also use other apps and if you do you will find that the theme updater does not bring the custom code from those other apps over!!! I have spent two weeks working with the other apps support just to get the theme to work as my live store. I won't install an update again unless it is a critical update! BTW, support is slow slow slow to respond, and much of the time it seems like an automated message with the same info, don't customize your theme if you want the theme updater to work!

Nov. 15, 2017

Since by default Shopify provide no automatic (or manual) way to run updates on your installed theme, this theme updater app by Out of the Sandbox is a godsend. We have used it 3 times to upgrade our Responsive theme and LOVE it. When you run the app, the update is installed as a new unpublished theme - so you have ample opportunity to ensure everything is A-OK before publishing. You will find that there are tweaks to be made after the update, you will not get a 100% match, however the alternative (without the app) is hours and hours of manual work to re-set your store settings. In our experience the app has undergone substantial improvements since we first used it. With our last run (26th October 2017, upgrading to Responsive 6.2.2), we had very little re-work to do. Languages changes did not come across, our footer and home page needed a few tweaks, that was about it, we were published within an hour!

Nov. 10, 2017

I used this app last week to upgrade the Turbo theme on my store. It worked, but it did not transfer much of the configuration or any of the tweaks to the original theme. I still had to spend a few hours re-configuring my stores homepage and collection and product configurations, so not sure if it actually helped or not.

Nov. 1, 2017

Unfortunately they're not doing thorough enough testing on these "updates" which have broken features which will cause you more work to go through and fix. Shame really. I used it for my last cart update but a lot of updated features such as typography didn't match up like my previous theme causing me to have to go into CSS to fix where with the previous they were properly linked within the dashboard. Other images issues as well has caused me to abandon this app because you'll end up having to do more work to find the bugs that they've missed.

Nov. 1, 2017

We used the updater. Now we have no access to the theme at all. It just times out and we cannot do anything. I cannot imagine a worse situation. There is no telephone number to call. No support. Nothing.