Theme Updater & Backups | OOTS
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Company downloaded without consent - this has been paid for several months without us knowing! AVOID
Hi Wedding Lux team! We recommend checking the Activity Log included in the “Users and permissions” area of your store’s Settings to find the source of the App Authorization. Our support team is unable to perform subscription changes to a store. As the Mobilia theme is no longer supported by Out of the Sandbox, Theme Updater is unable to update your theme. Looking back on our ticket thread, we addressed this issue with high priority and requested more information. We look forward to your reply and resolving this as soon as possible. All the best, Out of the Sandbox
TERRIBLE ! Complete waste of time alongside the TURBO app! Dose not work, theme developer takes too long to get back.
Hi Amanda Marcucci team! We’re revisiting your email thread and looks like our team requested access to your store within 10 hours. When access was granted, we identified a modified theme file and repaired it. The issues preventing your Turbo theme from updating were stemming from a third-party SEO app installed on the shop. The integration affected a critical theme file for Theme Updater compatibility (schema file). Unfortunately, a Shopify server error prevented you from confirming this repair. Thank you very much for your feedback! All the best, Out of the Sandbox
This app claims it'll update not only your theme but also update custom code + customizations within your theme. NOPE! The arrogant and unhelpful response from their support team has been a nightmare to navigate and update my theme. The app will "update" your theme and then list every single code file that wasn't able to update, after back and forth with support who then told me this was "never" a feature of the app, we started the process of manually going through each code file listed and updating the new code ourselves. Well we can't even do that now as after 2 hours the page with the list of files and their edits that can't be updated refreshes and you LOSE that directory/reference. The support response when I pointed this out (after being gaslit by them that this wasn't an issue for days) was "We'll have a look at fixing this... sorry." This app in USELESS beyond updating your base theme. You have to completely re-do your theme and any edits you have to it if you decide to use it. We've deiceded that if this is how long term support is going to act to their customers we are explore different themes with different developers and will re-launch that way (see as it will be the same amount of work if we decided to stay with our current theme or not). Not only do I NOT recommend this app I don't recommend ANY theme by Out of the Sandbox
Hi Bonjibon team! Thank you very much for your feedback - we are always looking for ways to make our app better! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases. Although the Theme Updater does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file. All the best, Out of the Sandbox
This app makes me want to switch to a new theme company entirely. I (along with seemingly several other users) have an issue with Flex rendering on mobile crawlers, so google believes my site is not responsive. After emailing back and forth with them, their only solution was to install the updated theme. But, you can't download and update flex anymore without using their app. This app costs 80+ per year. If their theme doesn't work on mobile, then why would I be responsible for paying to update it? Out of the Sadbox used to be the best Theme providers, and now its just so terrible, and falling behind other apps I use on other sites.
Hi Ketsol team! Thank you for your feedback! There seems to be some confusion here about the Theme Updater App - while the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can also upgrade your theme, for free, to the latest version by manually updating. We have a great support article that can help manually update your theme here: https://help.outofthesandbox.com/hc/en-us/articles/4409266932883-Updating-a-Theme-Manually If you do decide that you would like to use the Theme Updater App to help update your theme, feel free to read through our Theme Updater App FAQs: https://help.outofthesandbox.com/hc/en-us/articles/115006910567-Shopify-Theme-Updater-App-FAQs A member of our support team has reached out to you via email about your specific mobile responsiveness issue as well! All the best, Out of the Sandbox
Update: The issue is still not resolved. We've paid every month this year (and years past) but the app still says we are "unsubscribed" as of February. We've sent proof of payment to Out of the Sandbox multiple times. As per Shopify, our "unsubscribed" subscription is set to renew/charge us again on June 5th. We just want access to the app we've been using and paying for for years! /// Original: We've been using this app for years without issue. About four months ago the app said we were "unsubscribed" despite still being charged the monthly fee. We've been unable to update our themes since and are still being charged the monthly fee. Customer Support is non-responsive despite being provided proof of payment(s).
Hi stubble + 'stache team! Thank you for reaching out to us! It looks like we were waiting for a response to our last correspondance we had sent to you and this is why you had not heard back from our team! Not to worry, we have reached out to you again via email, and look forward to resolving this with you! All the best, Out of the Sandbox
not working with Prestige theme, also I have two other themes not working neither very disappointing
Hello EUF FASHION team! Thank you very much for your feedback! The Theme Updater App is an exclusive tool developed and maintained by Out of the Sandbox, and lets you upgrade to the latest available version of your Out of the Sandbox or Pixel Union theme. Unfortunately, the Theme Updater App you will not be able to update your Prestige theme by Maestrooo. All the best, Out of the Sandbox
Awful app and for the amount the theme actually cost I'm not impressed. I have a layout issue so the theme doesn't load web pages properly in mobile desktop mode and I've asked many times for help but never get a response
Hi Paw & Glory team! Thank you very much for your feedback - A member of our support team has reached out to you via email! All the best, Out of the Sandbox
Horrible customer support, they don't respond, and I purchased my theme! The support for Out of the Sandbox is nonexistent! I messaged on March 3 to ask for assistance and I messaged again on March 8th because of no response. No one from Out of the Sandbox has responded to my requests! I used the theme updater to get my SopPay badges to show on my products and in the preview, it showed the payment badges but when I hit publish, the badges didn’t show on my live website. None of the information provided on Out of the Sandbox address my issue. Customer service hasn’t gotten back to me at all!
Hi Redback One team! Thank you very much for your feedback - A member of our support team has reached out to you via email! All the best, Out of the Sandbox
This app is of no help. I paid for the app in order to update my Turbo theme. I have tried several times and it's not working. When I go to publish it, and check the version number, it's still showing as the old version. I go back to theme updater and it still shows as my theme needing to be updated. I just don't understand. Please help.
Hi EcoFresh™️ team! Thank you very much for your feedback - A member of our support team has reached out to you via email! All the best, Out of the Sandbox
Primero, tengo que pagar por actualizar un tema por el que pagué 400 dólares. Segundo, no actualiza todo y me recomiendan contratar a un experto al que tengo que pagarle. Tercero, el experto me pide que haga un upgrade a la versión Pro de Theme Updater que hace un día había comprado el día anterior, y el desarrollador no cobra la diferencia, cobra todo de nuevo!! First, I have to pay to update a theme that I paid $400 for. Second, it doesn't update everything and they recommend me to hire an expert that I have to pay. Third, the expert asks me to upgrade to the Pro version of Theme Updater that I had bought the day before, and the developer doesn't charge the difference, he charges everything again!!
Hi Karukinka team! Thank you very much for your feedback - While the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can also upgrade your theme to the latest version by manually updating. A member of our support team will be reaching out via email shortly. All the best, Out of the Sandbox
So I bought the theme, but I can't get updates afterwards? I have to pay extra and take the risk to update my theme?
Hi RELX UK team! Thank you very much for your feedback - While the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can also upgrade your theme to the latest version by manually updating. A member of our support team will be reaching out via email shortly. All the best, Out of the Sandbox
Updated my theme. Ended up hiring a shopify expert to migrate all the modifications from the previous version.
Hi Soundporium Music Store. Thank you so much for your feedback - while our app will be able to help with most modifications, there are a small few that may need further adjustments afterwards. We will be following up via email shortly to see how we can help moving forward.
Although the pro monthly subscription was cancelled in the app at the beginning of September after the update to Theme 2.0. The app was still charging for October and November. According to Shopify the app was still registered for requiring charges.
Hi Top Shelf team! Thank you so much for your feedback. We apologize for the inconvenience - this is certainly odd and we will be looking into a solution for you ASAP. A member of our support team will be reaching out via email shortly.
I followed the instructions regarding my unsupported theme. Still displayed as unsupported. The support email told me to do what I’d previously done. Since this is a paid app, why did I not receive actual support?
Hi there - thank you for this feedback. One of our agents is currently looking into this issue and awaiting your response to troubleshoot further. We appreciate your patience and look forward to hearing back from you on your support ticket.
Destroyed our theme twice in a row. Furthermore it places the wrong items in the cart via mobil (happen also twice). No real support, "because of custom design". Well, the custom design is just basic CSS so no real adjustments. That should be able to handle the update but it doesn't. Support is very nice and friendly, but useless. They've created a storetasker ticket for us, but there was no reply by anyone. Great looking themes but be aware of adjusting anything - not even the font (like in our case). (PRO PLAN)
Hello MANUFAKTURWERK® Team, Thank you for leaving this feedback. Our support team has reached out to assist with the issues you've mentioned here. For the mobile cart, we have determined this is caused by some custom modifications. Our team has provided a temporary solution and we are here to help if you have any questions. All the best, Out of the Sandbox
This whole Theme Updater show is a total rip-off. Out of the Sandbox sells their themes with the promise of providing regular updates for free. Confronted with that they tell you, well, we do but you have to start from scratch and rebuild the whole store if not using Theme Updater, which only comes with an expensive monthly-subscription-scam instead of a one time fee. Out of the Sandbox blames that on Shopify. It looks very much like two companies working hand in hand, trying to suck more money out of their clients who of course depend on them if they want to keep up functionality of their e-commerce businesses. This is absolutely ridiculous!
Hello! Thank you for the input on your experience with updating using the Theme Updater app; we apologize that it didn’t meet expectations! We take your input to heart as we continue to improve the app to make updating your theme faster and easier. It is true that updated versions of any Shopify theme you purchased are available for free - however, free updated themes do not possess your past setting configurations nor code customizations. While it is unfortunate that this requires the time-consuming process of reconfiguring the theme to retain your past set-up, you can optionally save this time by using the Theme Updater app, which will 1) obtain the most recent version of your theme, 2) apply your past setting configurations and 3) detect your past code customizations, all in one step, without you needing to do these steps manually. This is a tool we created to help our customers (Out of the Sandbox and Pixel Union theme users) through the complicated updating process; rest assured, your online store functionality can be retained without the Theme Updater app, but the manual updating process will take more time. The main features of the app are available for free for the first year after your Theme purchase, after which time an ongoing subscription begins, ensuring the app’s time-saving and convince benefits are available for the regular subsequent updates. Thanks again for the input, and feel free to get in touch ([email protected]) with any questions you have about updating your theme! All the best. -The Out of the Sandbox Team
I just purchased a subscription for Theme Updater to save me the job, However I updated the theme and the app is functionless since it doesn't work at all. The theme I updated is exactly as if I've installed the theme (EMPIRE by Pixel Union) and there are no changes at all, it's all at its defaults. This is so annoying. These are the files which don't have any changes (it's a ridicule amount of files, it doesn't make sense in most of them). Empire (Dec-23-2019) (May-3-2020) has been successfully installed. However, 55 template files contained customizations that could not be automatically applied to the latest version. - Hide template files assets/Account.bundle.js assets/Contact.bundle.js assets/ContainSwatchTooltips.bundle.js assets/DynamicBlogPosts.bundle.js assets/DynamicFeaturedCollection-StaticCollection-StaticProductRecommendations-StaticSearch.bundle.js assets/DynamicFeaturedCollection.bundle.js assets/DynamicMenuList.bundle.js assets/DynamicNewsletter.bundle.js assets/DynamicPromoBlocks.bundle.js assets/DynamicRichText.bundle.js assets/DynamicSearch-StaticHeader.bundle.js assets/DynamicSearch.bundle.js assets/DynamicTwitterFeed.bundle.js assets/DynamicVideo.bundle.js assets/GiftCard.bundle.js assets/instantPage.min.js assets/Page.bundle.js assets/polyfills.js assets/PXSMap.bundle.js assets/StaticAnnouncement.bundle.js assets/StaticArticle.bundle.js assets/StaticBlog.bundle.js assets/StaticCart.bundle.js assets/StaticCollection.bundle.js assets/StaticFooter.bundle.js assets/StaticHeader.bundle.js assets/StaticHighlightsBanners.bundle.js assets/StaticPassword.bundle.js assets/StaticProduct.bundle.js assets/StaticProductRecommendations.bundle.js assets/StaticRecentlyViewed.bundle.js assets/StaticSearch.bundle.js assets/StaticSlideshow.bundle.js assets/theme.scss.liquid assets/vendors-DynamicBlogPosts-DynamicFeaturedCollection-DynamicInstagramFeed-DynamicTwitterFeed-StaticCol-09aa5aa9.bundle.js assets/vendors-DynamicFeaturedCollection-StaticCollection-StaticProduct-StaticProductRecommendations-StaticSearch.bundle.js assets/vendors-DynamicSearch-StaticHeader.bundle.js assets/vendors-main.bundle.js assets/vendors-StaticCart.bundle.js layout/none.liquid layout/theme.liquid sections/dynamic-instagram-feed.liquid sections/static-article.liquid sections/static-cart.liquid sections/static-product-reviews.liquid sections/static-product.liquid snippets/cart-item.liquid snippets/product-form.liquid snippets/product-grid-item.liquid snippets/product-price.liquid snippets/product.liquid snippets/structured-data.liquid templates/404.liquid templates/page.contact.liquid templates/product.liquid The template customizations will need to be manually applied from Empire (Dec-23-2019) to Empire (Dec-23-2019) (May-3-2020) only for these individual files.
Hello Ameyalli, Thank you for sharing these details! We're very sorry for the inconvenience here - the Theme Updater App was experiencing a temporary issue with certain versions, and we believe this version of Empire was impacted. The issue has been addressed, and attempting the update again should result in a more expected outcome. We have followed up on the support request as well, where we can continue the correspond if there's anything amiss with the update - feel free to let us know the version number of the Empire theme you're updating if the issue persists, and we'll get it squared away. All the best!
I subscribed to the ProPlan of this app on Wednesday 4/1/2020 and, on the same day, I contacted ProPlan support asking a couple of questions via the correct link inside the app interface. Today is Saturday 4/4/2020 and no reply has been received, even though they promise priority support for ProPlan Subscribers. 72 hours is by no means priority support. Additionally, after I subscribed to the ProPlan, the section on How to Update still says the following: "If any error messages are received when updating your theme to the latest version, all customizations to the mentioned files will need to be carried forward manually. If you need assistance with carrying over your previous customizations, we'd recommend reaching out to some of our recommended experts." Here it is paramount to mention that the ONE AND ONLY point of this ProPlan subscription is to GUARANTEE a fully automatic, hassle-free theme update. The second I have to manually carry forward my customizations, I should be refunded for my subscription. I also asked about this on my support request three days ago, but I have received no response. Please contact me ASAP with full response to my support request, including a clarification about what happens when the app does not work. Do I get refunded for a non-working app?
Hi there Luis, Andrew here from Out of the Sandbox Support. Thanks for taking the time to provide that feedback! It looks as though we received an email from you, however it doesn't appear it was sent in via priority support which would explain the time taken before we got back to you. Priority support can only be accessed directly via the app: https://help.outofthesandbox.com/hc/en-us/articles/360026083613-Accessing-Priority-Theme-Support Sorry for any confusion there - we'll be sending along a separate email shortly to address any outstanding issues, so if you have any questions, please just reply there! Take care.
We purchased Turbo theme which at the time was your most expensive product and were promised free upgrades via the theme updater. Now you've switched the updater to a monthly subscription? How could you screw over your customers like this? I see from other comments that you can upgrade manually. This was NOT part of the original deal and was never mentioned at the time of purchase but I guess that is what we are left with. Awesome support for your premium product! Also some detail on how to upgrade manually would be handy. To other would-be purchasers - don't buy this product, or anything else from Out Of The Sandbox. What will they switch to subscription-only next?
just wasted a years subscription. deleted, not cool. ...............................................
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