Theme Updater & Backups | OOTS
Shopify premium theme updates and online store data backups
Rating
3.8
feedback
278
chart
#676
All reviews
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Aug. 7, 2022
Company downloaded without consent - this has been paid for several months without us knowing! AVOID
Hi Wedding Lux team! We recommend checking the Activity Log included in the “Users and permissions” area of your store’s Settings to find the source of the App Authorization. Our support team is unable to perform subscription changes to a store. As the Mobilia theme is no longer supported by Out of the Sandbox, Theme Updater is unable to update your theme. Looking back on our ticket thread, we addressed this issue with high priority and requested more information. We look forward to your reply and resolving this as soon as possible. All the best, Out of the Sandbox
Aug. 4, 2022
TERRIBLE ! Complete waste of time alongside the TURBO app! Dose not work, theme developer takes too long to get back.
Hi Amanda Marcucci team! We’re revisiting your email thread and looks like our team requested access to your store within 10 hours. When access was granted, we identified a modified theme file and repaired it. The issues preventing your Turbo theme from updating were stemming from a third-party SEO app installed on the shop. The integration affected a critical theme file for Theme Updater compatibility (schema file). Unfortunately, a Shopify server error prevented you from confirming this repair. Thank you very much for your feedback! All the best, Out of the Sandbox
Aug. 4, 2022
This app claims it'll update not only your theme but also update custom code + customizations within your theme. NOPE! The arrogant and unhelpful response from their support team has been a nightmare to navigate and update my theme. The app will "update" your theme and then list every single code file that wasn't able to update, after back and forth with support who then told me this was "never" a feature of the app, we started the process of manually going through each code file listed and updating the new code ourselves. Well we can't even do that now as after 2 hours the page with the list of files and their edits that can't be updated refreshes and you LOSE that directory/reference. The support response when I pointed this out (after being gaslit by them that this wasn't an issue for days) was "We'll have a look at fixing this... sorry." This app in USELESS beyond updating your base theme. You have to completely re-do your theme and any edits you have to it if you decide to use it. We've deiceded that if this is how long term support is going to act to their customers we are explore different themes with different developers and will re-launch that way (see as it will be the same amount of work if we decided to stay with our current theme or not). Not only do I NOT recommend this app I don't recommend ANY theme by Out of the Sandbox
Hi Bonjibon team! Thank you very much for your feedback - we are always looking for ways to make our app better! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases. Although the Theme Updater does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file. All the best, Out of the Sandbox
June 7, 2022
This app makes me want to switch to a new theme company entirely. I (along with seemingly several other users) have an issue with Flex rendering on mobile crawlers, so google believes my site is not responsive. After emailing back and forth with them, their only solution was to install the updated theme. But, you can't download and update flex anymore without using their app. This app costs 80+ per year. If their theme doesn't work on mobile, then why would I be responsible for paying to update it? Out of the Sadbox used to be the best Theme providers, and now its just so terrible, and falling behind other apps I use on other sites.
Hi Ketsol team! Thank you for your feedback! There seems to be some confusion here about the Theme Updater App - while the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can also upgrade your theme, for free, to the latest version by manually updating. We have a great support article that can help manually update your theme here: https://help.outofthesandbox.com/hc/en-us/articles/4409266932883-Updating-a-Theme-Manually If you do decide that you would like to use the Theme Updater App to help update your theme, feel free to read through our Theme Updater App FAQs: https://help.outofthesandbox.com/hc/en-us/articles/115006910567-Shopify-Theme-Updater-App-FAQs A member of our support team has reached out to you via email about your specific mobile responsiveness issue as well! All the best, Out of the Sandbox
June 3, 2022
Update: The issue is still not resolved. We've paid every month this year (and years past) but the app still says we are "unsubscribed" as of February. We've sent proof of payment to Out of the Sandbox multiple times. As per Shopify, our "unsubscribed" subscription is set to renew/charge us again on June 5th. We just want access to the app we've been using and paying for for years! /// Original: We've been using this app for years without issue. About four months ago the app said we were "unsubscribed" despite still being charged the monthly fee. We've been unable to update our themes since and are still being charged the monthly fee. Customer Support is non-responsive despite being provided proof of payment(s).
Hi stubble + 'stache team! Thank you for reaching out to us! It looks like we were waiting for a response to our last correspondance we had sent to you and this is why you had not heard back from our team! Not to worry, we have reached out to you again via email, and look forward to resolving this with you! All the best, Out of the Sandbox
May 3, 2022
not working with Prestige theme, also I have two other themes not working neither very disappointing
Hello EUF FASHION team! Thank you very much for your feedback! The Theme Updater App is an exclusive tool developed and maintained by Out of the Sandbox, and lets you upgrade to the latest available version of your Out of the Sandbox or Pixel Union theme. Unfortunately, the Theme Updater App you will not be able to update your Prestige theme by Maestrooo. All the best, Out of the Sandbox
April 11, 2022
Awful app and for the amount the theme actually cost I'm not impressed. I have a layout issue so the theme doesn't load web pages properly in mobile desktop mode and I've asked many times for help but never get a response
Hi Paw & Glory team! Thank you very much for your feedback - A member of our support team has reached out to you via email! All the best, Out of the Sandbox
March 13, 2022
Horrible customer support, they don't respond, and I purchased my theme! The support for Out of the Sandbox is nonexistent! I messaged on March 3 to ask for assistance and I messaged again on March 8th because of no response. No one from Out of the Sandbox has responded to my requests! I used the theme updater to get my SopPay badges to show on my products and in the preview, it showed the payment badges but when I hit publish, the badges didn’t show on my live website. None of the information provided on Out of the Sandbox address my issue. Customer service hasn’t gotten back to me at all!
Hi Redback One team! Thank you very much for your feedback - A member of our support team has reached out to you via email! All the best, Out of the Sandbox
Feb. 13, 2022
This app is of no help. I paid for the app in order to update my Turbo theme. I have tried several times and it's not working. When I go to publish it, and check the version number, it's still showing as the old version. I go back to theme updater and it still shows as my theme needing to be updated. I just don't understand. Please help.
Hi EcoFresh™️ team! Thank you very much for your feedback - A member of our support team has reached out to you via email! All the best, Out of the Sandbox
Jan. 25, 2022
Primero, tengo que pagar por actualizar un tema por el que pagué 400 dólares. Segundo, no actualiza todo y me recomiendan contratar a un experto al que tengo que pagarle. Tercero, el experto me pide que haga un upgrade a la versión Pro de Theme Updater que hace un día había comprado el día anterior, y el desarrollador no cobra la diferencia, cobra todo de nuevo!! First, I have to pay to update a theme that I paid $400 for. Second, it doesn't update everything and they recommend me to hire an expert that I have to pay. Third, the expert asks me to upgrade to the Pro version of Theme Updater that I had bought the day before, and the developer doesn't charge the difference, he charges everything again!!
Hi Karukinka team! Thank you very much for your feedback - While the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can also upgrade your theme to the latest version by manually updating. A member of our support team will be reaching out via email shortly. All the best, Out of the Sandbox
Dec. 7, 2021
So I bought the theme, but I can't get updates afterwards? I have to pay extra and take the risk to update my theme?
Hi RELX UK team! Thank you very much for your feedback - While the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can also upgrade your theme to the latest version by manually updating. A member of our support team will be reaching out via email shortly. All the best, Out of the Sandbox
Nov. 6, 2021
Although the pro monthly subscription was cancelled in the app at the beginning of September after the update to Theme 2.0. The app was still charging for October and November. According to Shopify the app was still registered for requiring charges.
Hi Top Shelf team! Thank you so much for your feedback. We apologize for the inconvenience - this is certainly odd and we will be looking into a solution for you ASAP. A member of our support team will be reaching out via email shortly.
Nov. 2, 2021
I used this app to update my theme to shopify 2.0, I had no code modifications but the updater still couldn't keep the basic text or images from my previous theme because the liquid themes were incompatible . As you have to pay for this app it is a particularly grating waste of time and money, surely the point is that it is able to transfer the basics to your new theme whereas I have to now start from scratch.
Hi Manuka Products Team! Thank you so much for your feedback - while our app will be able to help with most modifications, there are a small few that may need further adjustments afterwards. We will be following up via email shortly to see how we can help moving forward.
Oct. 30, 2021
I followed the instructions regarding my unsupported theme. Still displayed as unsupported. The support email told me to do what I’d previously done. Since this is a paid app, why did I not receive actual support?
Hi there - thank you for this feedback. One of our agents is currently looking into this issue and awaiting your response to troubleshoot further. We appreciate your patience and look forward to hearing back from you on your support ticket.
Oct. 28, 2021
I am just going to say that the customer service is terrible !!!. First, the lady told me to go somewhere else to resolve the issues caused by the Booster app to my online theme ( I am still working on it). Secondly, somebody else tries to mitigate the rudeness on the first email providing the same answer but using a different tone.
Hi there, thank you for this feedback. We aim to provide a high quality support experience and it sounds like we fell short here. We will be looking into this further and sending a response to you shortly. We apologize and thank you for your understanding.
Oct. 27, 2021
So disappointed by this app and this company. As I pro plan subscriber I would really like to know why I am still waiting 3 days for anyone from the company to look at my issue and get back to me. I had to hire a shopify expert to help me update my Flex theme to the latest version, because the app did not do it, at a cost of $400. This is just seemingly wrong to me. I feel compelled to leave a one star review. I granted permission for someone from Out of the Sandbox to go into my shop and perhaps they would have offered the advice that the issues required this extra help. I got tired of waiting for my "priority support" I have been paying for but never used before. The money you pay monthly to Out of the Sandbox for this app is money spent on empty promises.
July 18, 2021
They have terrible customer service and rarely go out of their way to help you fix bugs that their development team caused.
Hello hexaTile Touch Team! Thank you for leaving this feedback, we apologize for the delay on this bug fix. We have released a new version of the Flex theme that resolves the trouble you were having, we encourage you to update your theme to add the fix! All the best, Out of the Sandbox
July 27, 2023
Update 7/27/2023: So I purchased a year of Pro Support and Theme Upgrades with this app in March 2023. I removed the app when I was not using it to make sure it was not slowing my website loading time. I reinstalled the app in July contacted OOTS Support and was told I would have to sign up for another subscription that they can't help me get this theme editor Pro Support (app) set back up under the Year I Already paid for through March 2024. I am very disappointed that Shopify allows this kind of business to be in the app store. I received a free year of premium support with my purchase of FLEX theme (Awesome) and really enjoy the fact that they make a copy before updating anything so if something goes wrong you could revert back or request support. I have update the theme several times since purchasing and when they are done updating it will tell you the lines of code that they could not move to the updated theme. They literally tell you how and where to place them. Thank you for an easy way to update themes. I will be renewing my premium subscription.
Hi Coastal Gifts Inc team! Thank you for your feedback! We are always looking to ways to improve our themes, and update them regularly. We appreciate all feature requests that are sent in to us, and try to address all theme bugs as soon as possible! A member of our support team will be reaching out via email shortly. All the best, Out of the Sandbox
April 9, 2021
I used this app for the first time. I was glad I made a backup of my site because I had to restore it. I had 7 backend pages that could not be updated. I used a comparison app to review the coding that was different and I spent 3 hours updating. I published the site. It did not work at all. I paid a significant amount for the theme and I am very disappointed with this Theme Updater and I will not be purchasing it. Disappointed with Out of the Sandbox for slow or no response.
Hello RiseUpDesk team! We're sorry to hear you've had trouble using our Theme Updater app. Our app never applies an update directly to your theme file. It will always create a copy to be used in the update while the original file remains published. Our support team has followed up on your recent request, we look forward to hearing back from you! All the best, Out of the Sandbox
Nov. 21, 2020
Destroyed our theme twice in a row. Furthermore it places the wrong items in the cart via mobil (happen also twice). No real support, "because of custom design". Well, the custom design is just basic CSS so no real adjustments. That should be able to handle the update but it doesn't. Support is very nice and friendly, but useless. They've created a storetasker ticket for us, but there was no reply by anyone. Great looking themes but be aware of adjusting anything - not even the font (like in our case). (PRO PLAN)
Hello MANUFAKTURWERK® Team, Thank you for leaving this feedback. Our support team has reached out to assist with the issues you've mentioned here. For the mobile cart, we have determined this is caused by some custom modifications. Our team has provided a temporary solution and we are here to help if you have any questions. All the best, Out of the Sandbox