Tidio ‑ Live Chat & AI Chatbot
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Rating
4.7
feedback
1,097
chart
#159
All reviews
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Sept. 15, 2025
the support is disgusting. there is no way to reach them via live chat. they make you go through a useless low iq chat bot and there excuse is since your not on the $2000 + plan you dontt get live support. They tell you to contact them via email support, which i have about 10x on all their supports emails but there disrespectfull and neglectful and do not reply back to you. they offer you to connect your whatsapp to their widget but BEWARE if you do that, whatsapp will ban your account. These guys are trash.
We’re really sorry to hear that your experience with Tidio has been frustrating — that’s definitely not what we aim for. Please note that we respond to all emails that land in our support mailbox. In this case, we did reply to your previous messages, including a new follow-up email sent today. If you haven’t seen our replies, they may have landed in your spam or promotions folder, so we recommend checking there. You’re also welcome to contact us again using a different email address, and we’ll respond as soon as possible. As for live support, it was currently available in one of your projects, but now it is available on both. Please try reaching out from 2:00 AM a 6:00 PM Eastern Time. Regarding Meta WhatsApp, the platform places certain rules on linking phone numbers to third-party services via the WhatsApp Business API. For example, if a number is recently unlinked from another provider, there may be a mandatory waiting period before it can be added to a new service, or you may need to delete the connection inside the Whatsapp Business panel. This is a platform-wide restriction and not unique to Tidio, we don't control your phone number. We completely understand your concerns and would be happy to investigate any unresolved issues directly. Please don’t hesitate to reach back out.
Sept. 11, 2025
Those guys are thieves, be careful when you're choosing the plant because what you are paying for it it's only 100 clicks which every normal page have in at least one day . So you can't get in contact with your customers. And the right things to you that you may be gonna miss seeing and lose the sale.
We're really sorry you feel that way. Please be informed that we will reach out to you via email shortly. From what it seems, there might have been confusion regarding the plan we offer - we will do our best to clarify that part and offer best possible solution.
Aug. 9, 2025
Hi Auston, I'm not sure what happened - you've been using our app for years. I’ve sent an email to follow up and see if this might have been an error. Olek - Tidio
July 21, 2025
It's not possible to bulk export chats. Tidio is not transparant. If webshops receive visitors on their website, the chat conversations should be managed by the customers of Tidio, in this case the webshop, which should be able to bulk export the chats. I found 20+ alternatives in the Shopify appstore already. Chatty seems to be the best alternative. Edit: Chatty doesn't have this feature standard implemented, but after asking, they replied to me within 1 minute that it's manually possible, because they put their customer on no 1. When I asked Tidio to do this, your employee told me that the chats & chat history belong to Tidio only, not the customers of Tidio (Shopify webshops in this case). Update 2025-07-18: Not necessary anymore to export chats, which seems surprisingly possible now. I will never work with TIDIO LLC anymore in the future. Update 2025-07-21: Since when is it available in the plus plan? Also your customer support employee didn't mention this. He clearly stated that it wouldn't be possible at all, because the chats belonged to Tidio, according to this Tidio employee. If Tidio employs such employees, I don't need to work with them, but that's my current opinion.
We appreciate your feedback. It's worth mentioning though, that the competitors you mentioned do not offer this feature within their software. Please note, the bulk export of the conversations is available within the Plus Plan. We'd love to discuss your use case, having your response to our email communication will be appreciated!
June 28, 2025
We’re truly sorry to see your experience didn’t meet expectations. It looks like you finished onboarding and used the app briefly — we completely understand how first impressions matter, and we’re more than willing to assist with anything that didn’t feel clear or smooth during setup. Our team actually reached out to offer help, and we’d still love the opportunity to support you better. Feel free to get in touch anytime at [email protected] — we're here to help with setup, features, or anything else you might need. We’d be happy to work with you toward a better experience.
June 20, 2025
Downloaded it. Said it already linked with shopify with the wrong email and wanted my password which at that point i hadnt even set up and when I went to chat, it wanted my email to get back to me, so I'm assuming a live chat app should have live app support!! Doesnt seem like something I want to have to support my customers
Hi there, We're really sorry you had trouble getting started — this definitely isn’t the experience we want for any of our users. We’ve already reached out to you via email and are ready to help, we can help you set the correct email in just a few minutes. If you prefer to use a different email address, feel free to contact us directly at [email protected]. Our team is available and happy to assist. Thanks again for your feedback. We’d love the opportunity to turn this around and help you get the most out of Tidio.
June 12, 2025
Bad and incredibly expensive. It promotes itself by placing its rights, and if you want to remove them, you have to pay a lot. It is not suitable for everyone with an average or lower budget. I advise using cheaper alternatives.
I'm really sorry to see your review. The Tidio branding on the widget plays an important role in supporting our growth as a company. I’ve already reached out to you via email to discuss this further. Olek
May 28, 2025
I have deleted an app and it STILL LEFT CODE. No one cares from Tidio, they do not reply how to delete that code!!!!!!!!!!!!!!
May 21, 2025
I've been using Tidio for my customers for a while now. The AI chatbot works but the company's model is really disapointing. Our website gets thousands of viewers with questions but the model is limited conversations per month. Once the limitation is reached, these questions go into a Live Conversation, which is not met if you don't have the team set up for this. So instead of unanswered questions defaulting to your email for example, you get a waterfall of Live Chat questions in Tidio. *Hopefully* your notifications are turned on for this. Mine were not. So I had a lot of unmet customer questions. What a mess. Of course I am happy to set up unlimited conversations... except there is only a tier of limited conversations set up at a price *starting* at $749 USD/month. This is simply unworkable. What a messy model. I'm moving onto an app that supports growth.
Hello! I appreciate you taking the time to provide us with your feedback, and I sincerely apologize for any inconvenience you've encountered. It appears that the issues you're facing can be addressed through proper configuration of your Tidio account. We've responded to your latest interaction with our Support team by sending you an email containing some instructions. We trust that these steps will improve your situation and restore your Tidio experience to the high standard we strive for. Should you require additional support, please feel free to reach out, and we'll be more than happy to assist you. - Chris
May 6, 2025
Terrible Customer Support – 30+ Days, No Resolution We have spent over a month trying to resolve a basic WhatsApp‑integration error on Tidio. Despite countless emails, chatbot conversations, and a “Level 2” escalation, our phone number still shows as "pending" and messages never send. - 30+ days, still broken. Every reply repeats the same “disconnect and reconnect” script—nothing changes. - No live technician. All contact is through an automated bot or delayed email; no real person ever jumps on a call or screenshare. - Business impact ignored. Our store relies on WhatsApp to serve customers; Tidio’s inaction has cost us sales and credibility. - Empty promises. Each “we’ll get back to you shortly” stretches into days of silence. If you want a platform whose "only" support is a bot that recycles canned responses, Tidio is perfect. If you value rapid, human‑centered help for mission‑critical features, look elsewhere—I’m canceling and moving back to Meta’s own (free) tools.
Hello, thank you for your feedback. We’re sorry about the difficulties you’ve encountered with the WhatsApp integration. Our team has been trying assisting you across multiple support tickets, and the issue has been escalated to our engineering team. We provided specific troubleshooting steps based on their findings, but unfortunately, we did not receive a response to proceed further. We completely understand how important this feature is for your business and will be more than happy to continue working together to resolve the issue if you’re willing to resume the conversation. Please feel free to reply to our last email at any time — we remain ready to assist.
April 6, 2025
It's a really poor design and user experience. They really just want to upsell you to pay for the premium rate, which is so expensive. It's basically impossible to use without that. I tried, paid, and canceled.
Thank you for the review. Please be rest assured we will do our best to assist you with the case. Our Support has already reached out to you via email. We would appreciate it if you could find the time to reply to us, as we care about your satisfaction with our product. Thank you for your cooperation!
March 13, 2025
I honestly don’t even know how to describe what happened. I paid for a plan because I wanted the chat page. I then received an email from Raquel, who stated that there are significant abuses of the chat page and I therefore have to prove my reasons for wanting it. I message back that this doesn’t sound like an upstanding company. Hours later I receive another response from Chris, who states he’s with the legal team, but oddly has a Customer Experience title. Within the thread that Chris forwarded to me is an email from Joel, who explicitly states that he’s not replying to me so that I don’t think something went wrong on their side. Too late. I definitely think there’s something wrong on their side. I cannot uninstall this app fast enough, and have asked for a refund. I don’t know what you, the reader, may want to do with this information, but I can’t suggest that you use them. There are plenty of other live chats out there with fewer red flags when talking to clients. Update: As you can see they replied here, they also emailed me asking me to edit my review because...and here let me quote Jack, "But I also want to be honest—while the mistake was bad, it wasn’t as sketchy as it might have seemed." Because nothing says sketchy like a company having to say "we're not sketchy".
We understand that this situation caused frustration, and we regret the mix-up. While it was simply an internal error, we recognize that it didn’t leave the best impression. Mistakes happen, and we’ve already corrected the issue to prevent it from recurring. We appreciate the feedback and remain committed to providing a reliable experience for all our users.
Feb. 8, 2025
Too expensive now, they increased the prices a lot!
Hello there! We understand the pricing increase may be inconvenient, but over time we’ve added several key features to Tidio, which is why our pricing has been adjusted. Some of our most recent update is introducing Lyro AI bot, integration with WhatsApp, custom domain, live call feature. We hope they will make your customer support even more efficient! In case of any questions please reach out to us at [email protected], the Team will be there happy to assist.
Jan. 29, 2025
I have been using since 2019. Worked well no complains. They kept increasing prices. I have to say i will stop using the app.
Hello there! At Tidio, our primary focus is on delivering high-value features. For us, it is paramount that you have a quality product and that you are confident in the tools we provide. We are determined to continue to improve and enhance, and the new release serves as a catalyst for continuous improvement. Many new features and improvements have been introduced over the years (Lyro AI, custom domain, Lyro product recommendations) and many more upcoming.We hope you will still enjoy our services, and in case of any questions or issues, we're here to help at [email protected]
Nov. 25, 2024
Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A sleazy way to do business. 0/10 WOULD NOT RECOMMEND. UPDATE : We reached out previously about why we were getting the scare-tactic "services stopped working" emails and were not told then that we could optimize our "subscription so you can focus solely on chat." Nope. We just kept receiving them. This is too little, too late. Your scare-tactic upselling is is the reason that we cancelled and NO WAY are we going back, this is much too little much too late. Beware of this from the start if you use this app.
I’m sorry to hear that. We can assist you in optimizing your subscription so you can focus solely on chat. The reason you were receiving these messages is that, for example, your flows were triggering for every visitor, which quickly consumed your quota. By fine-tuning these flows or disabling them for your store, this issue can be resolved. Someone from our team is already reaching out to help you. Olek - Tidio
Oct. 20, 2024
Requests are getting lost - I have them coming from the help email to open a ticket, but once the email gets forwarded, it gets lost where it cannot be found. Do not have expectations that support will help you - it is very slow to get a response, and the responses are not helpful, nor are they live. Do yourself a favor and do not use this
Hi, I'm really sorry to hear about your experience. Our team worked hard to identify and fix the problem you faced. Unfortunately, we couldn't completely assist you since the app was removed before we could pinpoint the issue. It's possible that the problem might have been related to the forwarding rules in your email client, not Tidio itself. I'd really appreciate the chance to give it another try and fully troubleshoot this for you. Thank you, Olek - Tidio
Feb. 5, 2024
This would be a great app if the plans and pricing were executed correctly. I have a 50 lyro limit (which i paid for on three separate sites). At the end of every month they claim I have gone over this limit, even though i have not. I go back and count up all the conversations and i'm never actually over the limit yet they suspend service anyways. Customer service is unhelpful and combative when trying to discuss this. I would not utilize their service until they develop a better approach to doing business in general.
Jan. 14, 2024
Features I needed said updgrade plan or contact us. I did both and still nothing could not access the features. The order tracking did not work at all. Lyro was giving random information that did not match anything it was given even though it was given 30 manual questions and answers and the links to FAQ and more.
Hi, I'm sorry to hear that things weren't as smooth as we'd wish they were. I will contact you via email to provide a review of the content submitted to Lyro. Olek - Tidio
Jan. 6, 2024
Way Way Way too Expensive and does not work well. You need about $500/mo to run this app. I spent 50 hours setting up the app on the trial. Then, when I chose a plan, it said 250 conversations for $59 per month. But then only AFTER I subscribed, did the system tell me that I also had to subscribe to 3 other apps in order for it to operate. This is misleading at best. we will uninstall and use another app. Support was useless.