Transcy: AI Language Translate

Support is super on point and fast, appreciate all the help they provided. Highly recommended for anyone who needs they site to be translated.

This is a very helpful plugin, I have always wanted to bring more traffic to my store, from different countries, this plugin can be implemented well, can set different languages and currencies of the store, but at the beginning I did not I know how to adjust the operation of this plug-in too much, and then I asked to help me answer some key questions. I encountered some twists and turns in the middle, but after many coordination, I finally adjusted it. I am very grateful to the customer service staff for helping me patiently. , I will always use this plugin to bring more orders and traffic from different countries to my store, Nice app and good customer suuport, thank you Charlotte, niceeeeeeeeee

The app is super easy and the onboarding team is amazing. I had ailor as my tutor and she setup everything for me. Super recommended app

very easy to connect and sync with my online store. Can't say much right as I've registered BUT I'm super impressed at easy it is to get connected.

Garlic was amazing, the platform works pretty well even if i don't understand why you have to get the platinum subs. to get out "powered by Transcy"

The best app I have ever worked with. Support responds quickly and helps to cope with many difficulties. The app is easy to use and definitely worth the money.

Good services, love the app and services. very fast action to help me solving problem and set everything up.

Me encanta esta aplicación queda genial en mi pagina web, el asistente me ayudo en todo momento a instalar todo correctamente en mi pagina web gracias

Best support , fast and accurate . The app work perfect for me the support finish the configuration for us in few minute.

Molly was super helpful. Great app with great support. I recommend this app if you want to translate your website.

I used this App to translate my website. The app worked well and especially their customer support is very quick and helpful!

Very good application! Also translation is very accurate! Molly is a perfect assistant with helping setup the application in our store!

Easy to use, very useful staff on hand to help. We started using Transcy in order to connect with more of our customers around the world

The customer service is really great! Grace was my contact person and helped me with everything, was fast and reliable. Would recommend!

the setup of the voice has worked great with customer service. I was helped quickly.The integration was smooth.

The support is fast to reply, but the app itself is not translating properly and accurately. Using the basic plan now and added 2 languages. One of them is Italian and the app translates the word Vest (piece of clothing) to News. I reported this to them and they said they can't change it for me, I would need to upgrade my plan and be able to edit the language. I also had issues with EN, banner text blocks would simply not translate. Not very happy about this app, I uninstalled it from my store.

Amber is very helpful to help me set up the app. I am a newbie on shopify. She help me all the way. Big thank you.

Honestly? It is pretty chaotic. Yesterday I had one help person who completely messed up the languages on our second shop - though I had specified extremely clearly (twice!) what was needed. Today, someone has simply renamed our theme without letting us know, while they try to fix a bug. They don't seem to understand version control and the importance of informing the shop owner about something as basic as renaming a theme. They also have a habit, when something has clearly gone wrong, of saying that it was someone else at Transcy, not them. So i guess they don't brief each other on a job, or do a clear hand-over if someone else comes in on a new shift halfway through a job? On one help request, it seems you can easily end up with three different people and there is a lot of starting from scratch to explain the issue each time. Finally, they push and push endlessly to ask for a review. I was even asked, "Why don't you have time to write a review for us?" It's not very professional. As I say, the overall impression is that it's pretty chaotic on the help side.

Bislang sehr zufrieden, vor allem mit dem Livesupport von Daisy - hier wird schnell alles umgesetzt und tatkräftig unterstützt- herzlichen Dank und Grüsse aus der Schweiz :-)

I uninstalled this app after using 10 months. So many issues occurred and made me so upset all the time. It was just the waste of time and money. But I would like to say thank you to Johnson. He was the only person who tried to understand the issue correctly and help me. But he was busy and not always available. Transcy should hire more advanced customer support like him. He did not hurt my feeling, while other did. But I also know it is not totally their fault. When their shift was over, the issue was transferred to the next available customer support who did not understand what really happened exactly. So I had to explain the issue to the new customer support. But she/he was gone also when her/his shift was over. And then another new support person asked me the same thing. I had to repeat and repeat the same things. Never ending. Transcy should not waste the customer's time like that. They also give the stress to their own support people with this system. If customer has the issue, somebody needs to be responsible until it is fixed. I hope they respect my opinion to improve their support system to make the customers & support team more comfortable.