Trustpilot Reviews

June 17, 2025

Happy to be leaving Trust pilot, horrible experience, 12 month contracts for a review service is redicolus, moving to a monthly contract with another provider. Also going forward we will own our own reviews,

May 14, 2025

This company is clearly trying to exploit sellers and should be removed from Shopify. They demand the removal of any reviews or references to Trustpilot unless you pay them what essentially amounts to a ransom

May 12, 2025

what a waste of time!

May 5, 2025

I have little trust in the pay subscription, since the free plan is not working correctly. It suppose to send up to 50 invitations per months to customers, but it fails to do it.

April 22, 2025

Schifo totale. Un cliente sta facendo una serie di email false a una stella chiedendo in cambio soldi per smettere. Ho segnalato il problema ma non solo non c'è nessuno che mi ascolta ma le mail false restano al loro posto. Voglio fare migrazione ad altro gestore di recensioni ma per migrare le mie recensioni che sono appunto mie devo migrare ad altro piano da più di 300 € mese che direi è un ricatto. Se potete evitate questa app di recensioni vi si ritorcerà contro.

April 4, 2025

Virkelig ringe app. :-(

March 21, 2025

Terrible experience. No response to emails or live chat. They didn't every reply to two requests to move onto the plus plan. When you try to subscribe to a paid plan it says we will contact you. No doubt when they contact you they are trying to lock you into a long term contract. Trustpilot is a massive recognised brand but their customer service is terrible.

March 20, 2025

Helaas echt niet geschikt voor een kleine/startende onderneming. Je kan 1 widget plaatsen met "beoordeel ons op Trustpilot" (dat kan je ook wel zonder de app). Als je 1 widget wilt plaatsen met hoe klanten je hebben beoordeeld kost je dat minimaal 169,- (excl) per maand!

March 6, 2025

March 2, 2025

I really don't like trustpilot, they prey on all businesses by allowing customers to easily leave negative reviews and then they pitch to businesess oh hey pay us $500/mo and we'll make it easier to get better reviews. Absolutely BS. I wish this company would go away

Feb. 25, 2025

I've been trying to install this app for hours to no avail. Have to give it a one star rating. Does not work with Shopify as stated. When installing it does nothing except says click here if a new window does not open, this takes you to a signup screen whereby if you re-enter the info it says your already signed up. The end. One Star. But only because there's no Zero.

Jan. 30, 2025

Nul ! À déconseiller, il ne fonctionne pas du tout

Jan. 17, 2025

they dont get back to you when you try contacting them

Jan. 7, 2025

DO NOT PAY TRUSTPILOT A DIME. It is a total scam of a business and scam of a business model. They artificially deflate your review ratings and hide positive reviews from your profile until you pay; it is absolutely illegal. Just look at every review of their own service - it is awful. Brands, do not pay them anything. This grift should go to $0 - hopefully AI and search destroys their business model.

Dec. 13, 2024

I don't think Trustpilot understand a small business at all; the price they are asking for a monthly subscription is way too much for the value they bring; so now, on top of hmrc, royalmail, and PayPal, one must take out extra share for Trustpilot!

Dec. 11, 2024

Nous ne recommandons pas, il sont mauvais, cette application n'a aucune valeur ajouté

Nov. 4, 2024

Nov. 3, 2024

App maakt geen verbinding tussen shopify en trustpilot.

Oct. 11, 2024

Initially loved this, however they have updated the app and in order to use any of their review widgets you must pay their minimum fee of £250 per month. Just to reiterate, in order to show customer reviews (which are not owned by TrustPilot) you must pay TrustPilot £250 per month alongside being forced to sign up to their platform and signing over your business details, in order to show the public owned reviews that YOUR customers have left. Combine this with the daily chasing emails you recieve from Account Managers to sign you up to this service, it feels very bait and switch. I am frustrated as I will now have to migrate all my reviews to another platform.

Sept. 12, 2024

If I could give them 0 stars, I would. We have not been able to see the TrustPilot reviews on our site for over 3 months. It takes them 2 weeks to answer an email, and then it is to ask for the same information that I have already sent. When I finally was able to chat with someone who could see that I was telling the truth about what was going on, they quickly said they would get it to the engineering team. That was 3 weeks ago. And yet, they are very quick at collecting their money. DO NOT GET THIS APP. The customer service is horrible. The support team appears to be non-existent. This app was suggested to us by our CRO Team. We should have investigated the app before we allowed it to be added. It's been a disaster. At least we kept Judge.me. We are happy with them.