UFE Cross Sell & Upsell Bundle
Boost Sales with BOGO, Volume Discounts and Cart Upsell offers
Rating
4.8
feedback
489
chart
#453
All reviews
Rating Breakdown
Review RSS Feed
May 12, 2025
The app itself is usable, but the support is terrible. There are glitches with the pricing discounts, and the support team is completely unhelpful. It seems like the same person keeps replying without checking the previous messages, just repeating the same thing over and over. After two days of contact, the issue still hasn’t been resolved.
Summary: Issue caused by dynamic theme pricing preventing UFE from applying discounts properly. Hi Lois, We’re truly sorry to hear about your experience and the frustration it caused. This is far from the level of support we aim to provide. After a thorough investigation, we found that your theme dynamically renders both the price values and classes, which unfortunately prevents our app from applying discounts as expected—UFE requires a fixed element to wrap and display the correct pricing. This technical limitation made it difficult for our widget to function properly, and we apologize for not communicating that more clearly and sooner. The delay occurred because we genuinely explored every possible workaround from our end. We're also sorry if our replies felt repetitive—we always strive to provide meaningful updates but clearly fell short here. As a gesture of goodwill, we offered a 30-day extended free trial and suggested an alternate setup (skipping the cart page) to avoid pricing discrepancies. However, we haven’t heard back from you yet. We truly appreciate your feedback and would love the opportunity to make things right. Please feel free to reach out if you'd like to revisit the setup—we’re always here to help. – Tinu Customer Support Lead, Helixo
Oct. 2, 2024
Useless customer care that doesn't help you, they charged me more money for no reason and will do everything not to give it back to you, highly discouraged from this point of view
Summary: This situation arose due to some misunderstanding about our pricing system. I sincerely apologize for the frustrating experience you’ve had with our support and for the confusion caused by unclear communication on our part. This is not the level of service we strive to provide, and I’ll ensure such issues are handled more effectively in the future. Thank you for the opportunity to clarify it for you and others reading this. Our pricing plans are based on the total sales volume of your store, meaning we consider all orders received within a 30-day billing cycle, not just those generated through our app. From the screenshot you shared, I noticed that it reflects the period from September 11 to October 11. Please note that charges are processed only after customer payments are completed, which may take a few days, allowing us to verify and check further. But based on your previous month's billing, I can share you some valuable points. Your store's order volume fell between 200 and 599 orders, which corresponds to a charge of $29.99. Here's the breakdown: an initial subscription fee of $9.99 is charged at the beginning of the billing cycle, followed by a $20 usage fee at the end of the month, totalling $29.99. I hope this explanation helps clarify the situation, and I truly apologize for any misunderstandings caused by our earlier communications. We do mention this clearly on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this may have been missed, leading to the confusion. If you need further clarification or would prefer a call to discuss this, I’m more than happy to assist. You can also refer to our pricing articles for more information: https://helixo.co/upsell-funnel-engine/#ufe-pricing-table https://helpdesk.helixo.co/pricing-billing Once again, I apologize for the inconvenience, and I appreciate your patience. Please feel free to reach out if there’s anything else I can do to assist. If you need further assistance or have any questions, please feel free to reach out to us at support@helixo.co or via our in-app chat. We are committed to providing the best service possible and would love the opportunity to continue working with you. Once again, I sincerely apologize for the trouble this has caused. Best regards, Tinu, Customer Support Lead at Helixo
Aug. 15, 2024
We rarely give a one star review. However, we are really not encouraging others to use this app because the free 50 orders a month is NOT referring to orders that were triggered with the sales bundle that were activated within the app. Orders in our store that is NOT related to UFE prompts / funnel are also orders that they claim it their own to accumulate more than 50 orders so that they can earn from us, consumers. This itself is very disturbing to SMEs because it is definitely reasonable to charge us per eyeball for activated prompts/ funnel but not for those orders in store that are NOT even using their app to facilitate upsell. Any random order are also placed into the count and we felt it was absolutely unfair for us. When we came to read up reviews, we believed some merchants also had the same views as us and I totally agree with their unpleasant feedbacks. One thing however, that worth the one star is their replies were of reasonable speed and that is the only one thing we think can praise them for. Hope they really do a proper revamp on their business model to not accumulate more negative feedbacks =(
Using app
About 3 years
Total reviews
1
Average rating
1.0
Summary: This situation arose due to some confusion with our app’s order counting method, which led to your dissatisfaction with our pricing model. Hi Fion, I’m sorry to hear about the confusion regarding how our pricing model works, and I appreciate the opportunity to clarify things for you and others reading this. Our pricing is based on the total sales volume of your store during a 30-day billing cycle, not just the orders generated by our app. This includes all orders received in your store, which is why you may have noticed a higher order count than expected. We understand how this could be frustrating, especially for small businesses, and sincerely apologize for any inconvenience this has caused. It’s important to note that our pricing logic is designed to be fair and scalable, ensuring that smaller stores pay less or even $0, while larger stores contribute more based on their order volume. This approach helps both big and small merchants maintain a positive return on investment (ROI). For example, merchants with 60 orders per month are billed $9.99, while those with 100,000 orders per month might see a charge of $249.99. This can vary each month based on your store’s performance. We do clearly mention this on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this might have been missed, leading to the confusion. To address your concern, we’ve already processed a refund for the last month and offered an additional month of our service as credit. We hope this helps in making up for the inconvenience. If you need further assistance or have any questions, please don’t hesitate to reach out to us at support@helixo.co or via our in-app chat. We’re committed to providing the best service possible and would love the opportunity to continue working with you. Again, I sincerely apologize for the trouble caused, and we hope to see you reconsidering our app in the future. -Tinu, Customer Support Lead at Helixo
July 16, 2024
Support is answering fast however i had to write with them for 1-2 weeks and the things are still not fixed. Nothing is working properly. The widgets are not even mobile optimized by default and i had to repeat myself 100 times. Just take another app.
Summary: We noticed that you were in our chat for only 2 days. Out of your 3 requirements, 1 was resolved, and the other 2 were added to our feature request list as they were not available at the moment, and we informed you accordingly. Could you please confirm if you received our email regarding this matter? Hello, Thank you for your feedback and for highlighting our fast response time. We sincerely apologize for any frustrations you’ve experienced and want to address your concerns promptly. We appreciate your patience while we worked to resolve your requests. Upon reviewing our records, it appears you contacted us on July 3rd, and we completed the feasible requirements by July 6th. Here’s an update on your requests: Add an image under the checkout button for payment icons: This has been successfully implemented. Add text “per piece” next to the price: We have informed you that this feature is not currently possible. Multiple tiers for the progress bar: Similarly, this feature is not currently possible, and it has been added to our feature request list. Regarding our update on your requirement, I apologize for any confusion. We mentioned this in our communication approximately 2-3 weeks ago. Could you please confirm if you received it? We want to ensure you have all the information you need. Also,regarding your feedback about mobile optimization for the widgets, this is a new concern for us. Could you please provide more details so we can investigate and address it promptly? We understand that you have uninstalled our app, and we regret any inconvenience caused. Should you reconsider and give us another chance, we are committed to improving your experience with UFE. Your feedback is invaluable to us, and we appreciate the opportunity to assist you again. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Lead at Helixo
Jan. 10, 2024
They steal money, take commissions on orders even if you don't use the app.
The billing on the app, which occurred without using our app, happened due to a misunderstanding about our pricing plan. We have resolved this by issuing a refund to you. Hello Andrea, I wanted to clarify that our pricing plans are based on the total monthly store orders. Your pricing plan details are clearly outlined in the place where you accepted the pricing. In case you missed it, here's a screenshot for your reference. https://prnt.sc/uVALCeMjamXs I recognize that billing may be burdensome if you're not actively using the app. If you are currently utilizing our app, billing shouldn't pose an issue, as it can lead to generating better revenue for you. However, after reviewing your account, we observed that you haven't used our app and generated any revenue from it. In response to this, we have initiated the refund process from our side. We value your feedback and are committed to ensuring a positive experience. Please note that your store has a high potential for adding upsell revenues, as your store order count and the number of products are ideal for upselling. Consider creating various funnels, analyze results daily, and utilize A/B tests to determine which cross-sell product or discount works best. These are simple yet effective strategies that have helped our customers earn an additional revenue of $100 Million. Hope you find these insights valuable. If you have any additional questions or need further assistance, please feel free to reach out us at support@helixo.co or via our in-app chat. We are always happy to help you. Best regards, Tinu, Customer Support Lead at Helixo.
Dec. 13, 2023
I would not reccomend this app. You wanna know why? not everyone likes to straight away take a subcribtion without knowing if you like their product + service. To remove the watermark they want you to take a subcribtion first. Sorry but i find that a bad service, why? Many competitors give free trials or they ask nothing to take the watermark away.
Hi, I want to clarify that we do offer a 7-day free trial to all our customers, allowing them to assess the app and determine if it aligns with their expectations. During this trial period, users won't be charged, providing an opportunity to explore the app without financial commitment. If, after the trial, users decide not to continue with a subscription, they can remove our app from their Shopify store or switch to the free plan before the trial ends. For a clearer understanding of our pricing, please refer to our pricing article. https://helpdesk.helixo.co/pricing-billing I also want to extend our flexibility by offering up to a 30-day free trial if you need more time to explore our app. Once again, I appreciate your feedback on the Shopify app store, and I want to sincerely apologize for any inconvenience you may have experienced. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Lead at Helixo
Dec. 12, 2023
Auch nachdem deinstalliert wurde, wird trotzdem weiter abgebucht...
Hallo, ich kann bestätigen, dass Sie die App am 6. Dezember deinstalliert haben und die letzte Gebühr vom 12. November bis 12. Dezember am 25. November in Rechnung gestellt wurde. Wir haben dies gründlich untersucht, und bisher wurden keine weiteren Abrechnungsaktivitäten erfasst. Für vollständige Klarheit könnten Sie bitte die Rechnungsdetails unserem Support-Team mitteilen? Wenn versehentlich zusätzliche Beträge berechnet wurden, verpflichten wir uns, umgehend eine Rückerstattung vorzunehmen. Wir haben auch festgestellt, dass Sie unsere App deinstalliert haben, und es tut uns aufrichtig leid, wenn Unannehmlichkeiten entstanden sind. Ihre Zufriedenheit hat für uns oberste Priorität. Könnten Sie bitte die Gründe für die Deinstallation mitteilen? Ihr Feedback ist uns sehr wichtig und wird uns bei notwendigen Verbesserungen helfen. Wir freuen uns darauf, diese Angelegenheit zu Ihrer Zufriedenheit zu klären. Bei weiteren Fragen können Sie uns gerne unter support@helixo.co oder über unseren In-App-Chat kontaktieren. Wir helfen Ihnen jederzeit gerne weiter. Tinu, Customer Support Lead bei Helixo
March 24, 2023
El servicio de asistencia ha sido bastante pésimo. Después de esperar varios dias y hablar con 4 asistentes diferentes no han podido darme una solución. Cada asistente me ha dado informaciones distintas, me han enviado tutoriales a seguir para después decirme que no era posible hacerlo... un desastre. No lo recomiendo
The issue emerged because custom-built pages are incompatible with UFE. Pedimos disculpas por cualquier inconveniente que pueda haber experimentado mientras buscaba ayuda de nuestro equipo de soporte. Después de revisar el asunto, identificamos que el tutorial que proporcionamos estaba destinado específicamente a todas las páginas excepto a las páginas personalizadas de Shopify, lo que puede haber causado confusión. Además, lamentamos cualquier falta de comunicación o falta de claridad que pueda haber ocurrido durante nuestra interacción con usted. Además, entendemos que hubo un retraso en nuestra respuesta debido a la necesidad de colaboración y permiso para investigar el problema, y nos disculpamos por cualquier frustración que esto pueda haber causado. Posteriormente, nuestro equipo descubrió que la URL de la página que proporcionó era una página personalizada que podría no ser compatible con UFE. Agradecemos sus comentarios y nos gustaría informarle que la integración con páginas personalizadas ya se encuentra en nuestra solicitud de función y definitivamente la consideraremos en nuestras próximas actualizaciones. Esperamos que esto proporcione una mejor experiencia para usted y otros clientes en el futuro. En caso de consultas adicionales, contáctenos en support@helixo.co o a través de nuestro chat en la aplicación. Siempre estamos encantados de ayudarle. - Equipo de soporte de Helixo
March 19, 2023
It looks like this app is having an outage. I can't get in touch with support. Customers have started to report they can no longer get to checkout. They are getting stuck on a never ending spinning wheel page which seems to be caused by this app. Very frustrating as we've seen a massive drop in conversion rate. Shopify support has now twice confirmed that all systems on their end are working properly. We have not had any other additions / apps that could cause this
The issue occurred due to a misconfiguration in the app settings, which we have resolved by changing the settings for you Hi Julian, We apologize for any inconvenience caused by our app and want to extend our sincerest apologies. After investigation, it was noticed that the "go-to cart" button function was set to "continue shopping", resulting in a functional conflict. To resolve this issue, our team has modified the button action to "go to cart", leading to the successful functioning of the popup button. Typically, when a customer clicks on the "Go to cart" button, they are directed to the cart page. However, in this particular case, the button was set to "Continue shopping," causing a functionality conflict that prevented the customer from being redirected to the cart page. We appreciate your understanding and patience as we worked to resolve this issue. Our priority is to provide the best possible experience for our customers, and your feedback helps us to improve our services. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team
March 10, 2023
One of the most OVER PRICED UNFAIR CHARGING MODELS of all the apps we have on Shopify (which is saying something). Having used this app for quite some time now to create bundles for products its pricing is very unfair as it charges based on all the sales you do across your entire site. So even if the sale is not from a bundle the app still takes a commission. Maybe 1% of our sales come from a bundle but they benefit from 99% commission on top of the fixed fee. The pricing model needs changing if this app is to beat the competition. UPDATE: Thanks for the reply but my point is that this app is not fair as its charging for ALL sales not BUNDLE sales. The App deals with bundle sales not all sales so it should charge only for Bundle sales it makes not all the sales when that is only 1% or less. You are taking commission where none should be due but your reply seems to gloss over that key point. UPDATE: March 2023 - Shopify are bringing their own FREE version of this app out so need to get caught in the trap of expensive apps like this. We were offered a flat rate of $19 for unlimited orders but this app is still too overpriced if its not actually selling many items via the app and for many there will be no longer any need to use this app in the future once Shopify launches its imminent bundle app
we appreciate you sharing your experience with us. Our Pricing is based on the Sales Volume of the store, it depends on the simple logic that small stores pay small or even $0, and big stores pay big. so merchants with 60 orders per month need to be billed $9.99 per month, and those who are having 100,000 orders per month need to be billed $249.99 per month, and this can vary each month. That's the reason you need to accept the maximum possible amount. It doesn't mean you will be charged the maximum amount every month. You will only be charged based on the orders of your store. Hope you can understand. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.
Dec. 9, 2021
Eine lächerliche App! Habe die App lediglich installiert und nie genutzt. Nun, nach 12 Monaten, erhalte Ich eine Abrechnung für die letzten 12 Monate über 200USD für eine nie genutzte App.
Sorry for the inconvenience caused. Our team has issued a refund of $171.91 USD. While checking we were able to find that you have not made any revenue from our app. We do guarantee a refund from our side in case our app didn't work out for you. Hope you have received the refund. Do contact us if you need further assistance. You can contact us via our in-app chat or at support@helixo.co --------------------------------------------------------------------------------------- Wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Unser Team hat eine Rückerstattung von $ 171.91 USD ausgestellt. Bei der Überprüfung konnten wir feststellen, dass Sie mit unserer App keine Einnahmen erzielt haben. Wir garantieren eine Rückerstattung von unserer Seite, falls unsere App für Sie nicht funktioniert hat. Ich hoffe, Sie haben die Rückerstattung erhalten. Kontaktieren Sie uns, wenn Sie weitere Hilfe benötigen. Sie können uns über unseren In-App-Chat oder unter support@helixo.co - Sreeshankar, Customer support Advocate.
July 29, 2021
Please note that their app is not free, and the functions are not as described in the introduction, please be careful of such apps
This review seems suspected to be a foul play by competitors. We are investigating more on it and will gather all relevant information and update it here and report it to Shopify partner team. 👉 For New Merchants reading this: Install the app and try it to see the results, if you need help, don't hesitate to ask us, we will go beyond to satisfy your requirements to increase the sales.
March 17, 2021
If you don't use it and don't remove the app you will be charged because the application comes to count the total orders of your store and not the orders made with their application. Result I have 70 euro charged for an application i'm not using anymore. Be sure to uninstall totaly this application if you don't use it.
Thank you for posting your honest feedback review. We've checked your logs and I could see that you are one of our early customers, appreciate that. Sorry to hear that our pricing plan is not suited well for you, Our pricing plan is based on the sales volume of the store, which is mentioned on the pricing accept page before accepting the pricing plan. Also, there is a dedicated detailed article about our pricing on our helpdesk site: https://helpdesk.helixo.co/pricing-billing-98a6021fcb7b4564a34ee716002a8227 I could understand that you haven't used the app after January 14 while checking the analytics. While checking I could see that $79.99 was charged from you (combined of 4months), and btw congrats on earning €36,781.55 (~ $44057.68) that's an ROI of 55,078% which is really great, to be honest!! It's performing better than most of other stores while checking our analytics. We strongly believe it's not fair to charge if we didn't give value, so we understand the matter, We are happy to give you a refund for the period you haven't used. Also, if you wish to use our app, and believe it adds value to your business, then we are happy to give you an unlimited orders pack for a fixed rate per month - UNLIMITED PACK Offer is live this week, you can grab that. We've already contacted you but couldn't got any response. Feel free to reply us at support@helixo.co to resolve the issue and process refunds! Valsaraj R | Founder, Upsell Funnel Engine