Yotpo: Product Reviews App

Thank you for reaching out and sharing your feedback with us. We are very sorry to hear about the frustration caused by the review request process and the limitations you've experienced on the Free plan. We understand how important it is for your small business to manage customer feedback accurately, especially when a customer makes an honest mistake with their star rating. To clarify, the ability to manually resend review requests is a feature designed for our paid plans, which include a suite of additional tools to help scale and manage larger review volumes. While we understand this doesn't resolve the immediate issue, we truly value your feedback as it helps us understand the needs of our small business community. For further guidance on optimizing your use of the platform, please continue to utilize our Help Center, where you can find detailed articles and automated support resources designed to help you get the most out of the tools available on your current plan.

Thank you for sharing your feedback. We understand how concerning a significant drop in review generation can be, and we sincerely regret that your experience did not meet expectations. Our team made every effort to investigate the decline in review requests and review volume. We also offered to connect with you directly to review the analytics dashboard and discuss potential factors that may have contributed to the change. While we respect your decision to move forward with another review solution platform, our team remains available should you wish to reconnect or continue the conversation in the future.

Thank you for your feedback. We understand your concerns regarding the billing issue. We previously reached out to review your case and discuss reimbursement for the period during which you were unable to use our service, but we have not yet received a response. We're still here and ready to assist whenever you're available. We truly appreciate your honest feedback, as it helps us improve both our product and the support experience we provide.

Thank you for your honest feedback. We sincerely apologize for falling short of your support expectations. We take your concerns seriously, as they help us improve our review remapping process. Our team has reached out directly and resolved the missing and incorrectly remapped reviews. We have not yet received your confirmation that everything is now working as expected. If you need any further assistance, please know that we are always here to help.

Thank you for your review. We’re sorry for the frustration caused while testing the app. Newly submitted reviews can take a short time to process before appearing in exports, which is why the CSV was initially empty. We understand this wasn’t clear and will work on improving that experience. Regarding support, while AI helps route requests efficiently, real team members are available to assist once a ticket is created. We’ve reached out directly and remain available should you decide to continue evaluating the app.

Hello, thank you for taking the time to share your experience. We sincerely apologize for the frustration you encountered. An unexpected issue occurred when you attempted to sign in to Yotpo, which prevented access to your account. We understand how disruptive this can be, and this is not the experience we want our merchants to have. Our support team has already reached out and worked to resolve the issue so you can proceed with onboarding and setup. Whenever you are ready to continue, we will be here to assist you and ensure your account is fully set up smoothly. We appreciate your patience and look forward to helping you complete your setup.

Thank you for your review. We apologize for the frustration caused by locating the review export option. Exporting is available directly from the Moderation Dashboard, and we’re sorry it wasn’t immediately clear. We’ll share your feedback with our product team for consideration as we look at ways to make this feature more visible. We also reached out personally to help you and would like to make sure you have the support you need. If you’d like guidance on exporting your reviews or support during the transition, we’re happy to help.

Thank you for sharing your feedback. We take comments like yours seriously, and your experience directly contributed to improvements in our offerings. Based on the needs you raised, we updated our policy so that Pro plan users can now access the Q&A import feature. Our team reached out to inform you of this change and to confirm everything was working smoothly on your end, but we haven’t received a response yet. If there’s anything you still need or if you’d like us to review your setup, we’re always here and ready to help. We appreciate the opportunity to support your business.

We’re genuinely sorry to hear about your experience and the challenges you faced using the App. We tried to contact you via email, but we haven't received a response. Our team remains available 24/7 to discuss your experience further and make things right, and we’re committed to regaining your trust and confidence. Thank you for sharing your feedback. It helps us continue improving the experience for all our customers.

Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with our reviews app. Our team has already reached out to you via email to better understand the situation and provide a solution, but we haven’t heard back yet. We’d still love the chance to assist and make things right. Please feel free to reply to our email or contact our support team anytime so we can help resolve this for you.

Thank you for sharing this feedback. We understand why this experience was frustrating, and we’re concerned to hear that you felt unheard when trying to escalate, that’s not the experience we aim to deliver, especially to long-standing customers. While plan structures and pricing are typically agreed to at the time of contract, we also have a responsibility to ensure customers are on the right setup based on how they actually use the product and that expectations are clear throughout the relationship. If that clarity or communication broke down here, that’s something we take seriously. To make sure this is handled thoughtfully and with the right context, we want to continue this conversation directly. Our leadership team has already reached out to review your account end-to-end, address the concerns you raised, and discuss next steps constructively. We appreciate you calling this out and giving us the opportunity to review it more closely.

Thank you for your feedback. We apologize for your negative experience, our support team is available 24/7 via email support with human agents for our customers on the Free package. We see that you had an issue with applying the correct product handle while trying to import reviews, we will take a closer look at this flow and our documentation to make sure it is clear. We would love to hear more about the advertising you found to be misleading in terms of pricing and features offered. We have reached out to you via email in order to discuss further. Our apologies again and we hope you will consider us again in the future.

Thank you for your feedback and for your time to go on a call with us. We truly apologize for the experience so far, we are taking this very seriously and will make sure to make improvements in order to make sure this does not happen again. We appreciate your willingness to give us another try and we hope that you will choose to stay with us in the long run. We are here to make sure that you succeed with Yotpo Reviews, please do not hesitate to reach out to us at any time.

Thank you for your feedback. We apologize for the confusion and frustration caused. As confirmed in your support ticket - that there was no charge made to your account and your credit card has been removed. We are taking measures internally to make sure this process will be clearer and better, and we hope that you will consider us again in the future.

Thank you for review and for bringing this to our attention. We deeply apologize for the inconvenience caused due to an internal miscommunication. We acknowledge that the upgrade flow to annual plans might be confusing, and we are taking action to improve it so such confusions will not recur. We have gone ahead and processed your refund, and we hope to see you again in the future.

Thank you for your review. We deeply apologize for the frustration and for any misunderstanding caused during your communications with us. The syndication feature you are referring to is available for the Premium and Enterprise packages as an add on due to its complexity and the 3rd party agreements involved. If you wish to discuss further, please let us know and we will promptly reach out to schedule a call with you.

Thank you for your feedback! Please do not hesitate to respond to your ticket so we can assist you further with your on-site widgets installation. We are continuously improving our AI chatbot in order to provide the optimal experience for our customers and we apologize for your negative experience with it.

Thank you for your feedback. We’ve taken your comment about the recurring pop-up on the admin page seriously and have disabled the pop-up to improve the experience for our users. We’ve reached out a few times to confirm if it’s fully resolved, but haven’t heard back yet. If you need any assistance, our team is always available and happy to help. We appreciate your feedback as it helps us improve the experience for all merchants.