Zendrop: AI Dropshipping & POD
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I just started today and looks like a nice app to star with
Hi there! Welcome to Zendrop and thank you for choosing Zendrop! We’re glad to hear your first impression has been a positive one. If you need any help as you explore the app, our team is always here to assist you and make sure you have a smooth start. -Darlene, Zendrop
I recommend this app, they offer a wide variety of products and it’s super simple to connect to your shopify store. Customer service is friendly and efficient!
Hi Alan! Thank you so much for the recommendation! We truly appreciate your kind words and are happy to hear that you’re enjoying our product selection, easy Shopify integration, and friendly support. Please know that we’re always here to assist you whenever you need help - we’re excited to be part of your journey with Zendrop! -Darlene, Zendrop
Hola, tengo pocos dias en Zendrop, pero hasta ahora he estado satisfecho con el servicio de atencion al cliente, son atentos y enfocados a solucionar los inconvenientes, de los problemas que hasta ahora he tenido, todos han tenido soluciones.
Hi Walter! Thank you so much for your kind feedback! We’re glad to hear that your experience so far has been a positive one and that our team has been able to address and resolve your concerns. Please know that we’re always here to assist you whenever you need support, and we look forward to continuing to work with you as you grow with Zendrop. -Darlene, Zendrop
Since using Zendrop, my business just got easier, a lot of things they take off your mind so you can focus on other things, also, The most helpful support, they really put effort to help and answer inquiries, recommend
Thank you for your honest feedback! We’re glad Zendrop has made things easier for you and that our support team could help. We appreciate the recommendation and wish you continued success! Shiza, Zendrop
I initially used Zendrop to start my ecommerce journey, and once things started going well, they gave me access to a private agent and better product pricing. They're quick to respond to any issues and their customer service is outstanding. My respect to Zendrop.
Thanks so much for your kind words! We’re thrilled to hear Zendrop has been helpful in your journey. Your success is exactly why we do what we do. Wishing you continued growth and success with your business! Shiza, Zendrop
I signed up for Zendrop’s free trial and used it for 2 day. Somehow the account upgraded to a paid plan without my authorization, and billing has continued/attempted even after I uninstalled the app and followed the usual cancellation steps. I tried to downgrade it back but it wouldn’t let me either which is really weird sand confusing. I reached out to Zendrop support multiple times and have not heard back, which is unacceptable when billing is involved.
Hi there, I'm so sorry your support experience wasn't what it should have been. That's not the standard we hold ourselves to. I've personally emailed you to address your concerns directly and ensure you get the help you need. I hope you'll give us another chance to show you what Zendrop support can be. — Darlene, Zendrop
The private agent is great especially my team with shahid. The only thing that needs work is that shipping time with the products is not fast at all I am getting hit with chargebacks because of this, and the pricing of the product isn’t even the lowest compared to your own separate supplier.
Hi there! Thank you for taking the time to share your honest feedback - we truly appreciate it. We’re glad to hear that you’ve had a great experience with your private agent, especially with Shahid and the team. At the same time, we understand your concerns regarding shipping times and pricing, and we know how impactful these challenges can be, particularly when it comes to chargebacks. Please know that we’re always here to support you. If you’d like, we’d be more than happy to review alternative shipping options, product sourcing, or solutions that may help improve delivery times and overall performance. Don’t hesitate to reach out anytime - we’re committed to helping you succeed. -Darlene, Zendrop
This is one of the best programs I've dealt with, especially their support team, which is always active, and the help and courses they offer are endless.
Thank you for sharing your honest feedback! We’re thrilled to hear that you’re enjoying the program and finding value in both our support team and educational resources. Our goal is to provide consistent support and long-term value, and feedback like yours motivates us to keep improving. Shiza, Zendrop.
Zendrop has impressed me with their fast response times, great customer service, and solid product selection. A reliable and professional supplier.
Thank you for your support and for taking the time to share your experience. We’re always working to improve our services and provide the best possible support to our users. If you ever need assistance, our team is always here to help. Shiza, Zendrop
Thank you for the 5-star review! We appreciate your support and are glad to hear you’re having a great experience with our team. Shiza, Zendrop.
It’s hard to know how to get around your app. Many times I will add a product to my store but then I can’t find it in my store. It’s hard to know what my price is when your app immediately puts a crazy high rate on it after it’s in my store. You should put my price and then your crazy rate so that I can know my price so that I can decide what the retail price will be to my customers.
Hi Sunshine! Thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene Zendrop Customer Experience
Initially was skeptical if Zendrop was able to handle big merchants, we ended up switching to Zendrop because we needed a partner we could trust after multiple bad experiences with other private agents. I'm really happy we made the switch as Zendrop has gone above and beyond for us as a client, we're excited to continue building and scaling alongside Zendrop.
Hi there, thank you so much for sharing your experience! We completely understand the need for a reliable partner, and we’re thrilled that Zendrop has been able to meet your expectations. We’re excited to continue supporting you as you grow and scale, and we’re always here whenever you need assistance. -Darlene, Zendrop
i want it restored i ask you deactivate it but i want it back been half a month no connection
Hi Hall, thank you for your interest in reactivating your Zendrop account. I’ve reached out personally to get more information so we can assist and get everything ready for reactivation. We’re happy to help reconnect your account and look into this for you. Shiza, Zendrop
Placed an order for a single test product that cost over $40 with shipping. I was given a tracking code that when used 9 days after payment and not having received the item says that it has no info for the tracking number. When I communicated with the AI bot it kept suggesting to authorize direct contact with a tech, but wants to charge me $5 for the privilege. This was my 1st buy with them and was my test for quality, service and timeliness. Not very encouraging to use this supplier at all. It makes me sad since they were recommended.
Hi Brett, I'm sorry to hear the order shipment didn't meet your expectations. I've looked into your account and sent you an email with some specific details on what happened and what we'd like to do to make it right. We're committed to helping your business succeed, and I hope you'll give us the chance to improve your experience. —Darlene Zendrop
Excellent customer service! Even though I had a billing concern during setup, their team handled it quickly and professionally and provided a solution I was satisfied with. Very beginner-friendly app with great support. I’m still in the setup phase, but the Zendrop team was responsive and helpful when I needed assistance. Highly Recommended.
Thank you for your kind review. We’re glad to hear our team was able to assist you and appreciate your recommendation. Wishing you continued success as you move forward. Shiza, Zendrop
Juan and Nyka have been super helpful and very happy as usual with Juan and Nyka, they are great. Thank you Zendrop. Really appreciate the time and effort put in with prompt replies and easy to follow answers. Thank you and look forwards to the year
Thank you for your kind words. We’re happy to hear Juan and Nyka were helpful and appreciate your support. Wishing you continued success in the year ahead. Shiza, Zendrop
Thank you so much for the 5-star rating! We truly appreciate your support and kind feedback. We’re always here to assist you whenever you need us and we look forward to continuing this journey with you. Shiza| Zendrop
great customer service! very helpful reps and quick response time
Hi Michael! Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that our team was able to assist you promptly. We’re always here whenever you need support, so don’t hesitate to reach out. Warm regards, Darlene
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