Zendrop: AI Dropshipping & POD

Great to hear our support stacked up well for you, SyndicateDistrict. Thanks for the five stars, and here is to a good run ahead. - The Zendrop Team

Merci pour ce retour et pour votre patience pendant le traitement de votre réclamation. Nous sommes vraiment contents de savoir que notre équipe vous a apporté soutien et gentillesse tout au long du processus. On reste disponibles si vous avez besoin de quoi que ce soit. - The Zendrop Team

Glad to hear the app has been easy to navigate! Thanks for taking a moment to share that. - The Zendrop Team

We love you right back, Benson! So glad you're enjoying Zendrop, and thanks for taking a moment to share that. It genuinely means a lot to the whole team. - The Zendrop Team

Hearing that Zendrop has been a game-changer for your shop genuinely makes our day! Automated fulfillment, happy customers, and stress-free scaling is exactly what we're here for. Really appreciate you spreading the word! - The Zendrop Team

We’re truly sorry to hear about your negative experience. Your feedback is very important to us, and we’d like the chance to make things right. I have reached out to see how we can make things right and turn your experience around. –Shiza, Zendrop Customer Experience

Those five stars genuinely made our day! We're so glad to have you with us on your dropshipping journey and appreciate you taking the time to share your experience. - The Zendrop Team

Kicking things off with five stars, we appreciate that, CalmHer. Hope the rest of setup goes just as smoothly. - The Zendrop Team

Hi Gerhard, I'm sorry for the frustration this experience has caused, and I'd like to continue assisting you with everything you need, including the sourcing requests you submitted to our team. I understand this wasn't the outcome you were hoping for, and I can see why it left you questioning whether Zendrop is legitimate. I'm not writing this to make excuses, but to give you a clearer picture of how we operate so you feel more informed going forward. Zendrop is a dropshipping company, which means we work with a network of suppliers who fulfill products only after an order has been placed. We aren't the supplier ourselves - we partner with multiple suppliers to fulfill our merchants' orders. We've put together an article that walks through exactly how this works, and I'd encourage you to take a look when you have a moment: https://support.zendrop.com/en/articles/8167075-zendrop-inventory-how-does-it-work I've also reached out to you directly so I can help you further, share more details, and figure out how we can make your experience with Zendrop smoother moving forward. -Darlene, Zendrop

So glad the team was able to get that sorted out for you! Knowing the refund came through and that reaching out made a difference really means a lot to us. Thanks for sticking with us and for taking the time to share your experience. - The Zendrop Team

So glad to hear you were able to get that inventory sync issue sorted out! It can definitely be tricky when products display as sold out despite having stock available, and we're happy our team could help guide you through the fix. Your kind words truly mean a lot to us. - The Zendrop Team

It's wonderful to hear that our support team has consistently delivered professional and immediate solutions for you! Being the dropshipping partner you trust and recommend with such confidence means the world to us. We're grateful to have you as part of the Zendrop community. - The Zendrop Team

Those five stars mean the world to us, BYOO JET llc! We're so glad to have you with us and hope Zendrop keeps being a great fit for your business. We're always here if you need anything. - The Zendrop Team

Thank you for your feedback. We understand that pricing is an important consideration. We focus on offering high-quality, better-made products, and each product is priced individually based on its quality and value. I've reached out to learn more about the specific products you were referring to, and I hope you'll give us the opportunity to make this right. Shiza, Customer Experience Team

Thanks so much for the five stars! We're glad to have you with Zendrop and are always here if you need anything. - The Zendrop Team

So glad the sale felt seamless and that Fulfillment has been easy for you! Thanks so much for recommending Zendrop to others. - The Zendrop Team

Juan will be so happy to hear this! Getting your problem solved quickly so you could keep selling is exactly the kind of support we aim for. Thanks so much for sharing your experience. - The Zendrop Team

Short and sweet, just how we like it! Glad to hear you're enjoying Zendrop. - The Zendrop Team

Hi MJ, I completely understand your frustration. When you are tracking toward an 8-day window, a 3 to 4-week delivery is incredibly stressful. Please accept my sincere apologies for how this impacted your business. We always want to be honest about our timelines. To clarify the facts, our standard baseline requires a 3-day processing window followed by 10–12 days in transit, which brings the typical total to 13–15 days. That said, unexpected disruptions like severe weather, global logistics bottlenecks, and customs backlogs absolutely happen, and we humble ourselves to the fact that these delays directly impact your store. Your review just reached our dashboard today, or we would have reached out to you much sooner. We genuinely want to help and find a real path forward. We have just sent an email to your address on file so we can look at your specific orders and assist you directly. –Darlene, Zendrop Customer Experience Team Lead

Thank you for your feedback! We’re glad to hear that Jo Anna was able to sort everything out. We truly appreciate your support and are always here to assist you whenever you need us. – Zendrop