Zendrop ‑ Dropshipping & POD
Zendrop: #1 Shopify dropshipping app. Start free.
Rating
4.5
feedback
830
chart
#111
All reviews
Review RSS Feed
April 26, 2025
I have been noting an issue with my product sourcing quotas. I got in contact with the team, and a chap named Khubaib managed to find the information required to satisfy my queries in a prompt and professional fashion. Great servide.
April 21, 2025
I had a linking issue and Khubaib was super helpful and spent alot of time with me to get it all fixed. Thank you!
April 21, 2025
I had two accounts, I didn't realise this until I was billed for a months subscription. I also has a yearly plus subscription. Kristia manages to sort it all out and refund me for the mistake I had made. fantastic Zendrop. I look forward to using you for the next year
April 18, 2025
Had an issue with my subscription and Nina from the support team helped me sort it out in no time, it's great honestly.
April 17, 2025
My experience with the Zendrop-Dropshipping & POD was great. The assistance Nyka was very helpful and attended to my query quite quickly. Nyka also sent me a follow-up email to check that everything was going well and offered further assistance if required which I think was very important.
April 15, 2025
Extremely Disappointed with Zendrop's Decline in Service I’ve been using Zendrop for a while and used to be satisfied with their customer service—but this recent experience has been beyond frustrating. My client received a damaged item, so I contacted Zendrop on April 10th requesting a replacement and included clear photos of the damage. Brenda Sorongclo responded and asked for the photos again on the 11th, which I resent. Then… silence. On April 14th, Brenda messaged me asking if I needed anything else—as if I hadn’t already requested a replacement. I replied that I was waiting for her to confirm the replacement. Finally, six days after the original request, I get a message saying they can only replace part of the product. And if I wanted the full item replaced, I’d need to ask my client for a video. What? A video, six days later? It’s my brand on the line, not Zendrop’s. This delay and confusion made me look completely unprofessional to my customer. I ended up refunding my client out of my own pocket just to resolve it. And then—only after I told Zendrop not to bother with a replacement—they suddenly offered me a refund. Why couldn’t that have been done in the first place? Unfortunately, I’ll be moving away from Zendrop. They used to offer reliable service, but this experience has shown a huge drop in quality and accountability. I can't risk my business reputation on inconsistent support
We're truly sorry to hear about your experience and understand how frustrating this must have been. We sincerely apologize for the inconvenience caused. Our team will reach out to you as soon as possible to further assist and make things right.
April 8, 2025
the team is so incredibly helpful. Nyka and Jo dont leave me hanging or confused, and they carefully follow each ticket I opened, it helps so much on the journal of building my e-commerce business.
April 3, 2025
At midnight, I realized one of my customer’s orders was stuck in a weird limbo—and I had no idea what to do. I was completely lost. I reached out to the chatbot, and that’s when Hasnain came to the rescue. He jumped in fast, figured out the issue right away, and walked me through a step-by-step solution like a pro. And on top of that, he gave me the motivational boost I didn’t even know I needed that night. Seriously, someone give this guy a raise.
Wow, thank you so much for sharing this! We're beyond thrilled to hear that Hasnain was able to resolve the issue quickly and even provide that extra bit of motivation. We’ll definitely make sure to pass along your kind words—Hasnain will be so happy to hear this! 😊🌟 Your support means the world to us!
April 1, 2025
Great support from Khubaib. Explained to me everything about the pricing as I had a lot of doubts. I recommend people to use this app for good customer support experience.
Thank you for the fantastic feedback! We’re so glad Khubaib could help clear up your doubts about pricing. We truly appreciate your recommendation, and we’re here whenever you need assistance.
April 1, 2025
They answered all my questions. They are charming people, especially Jo, she helped me a lot, talking for a long time to answer all questions, I don't know how to thank her enough. Thank you guys
Thank you for the amazing feedback! We're so happy to hear that Jo was able to assist you and make sure all your questions were answered. We’ll make sure she knows how much you appreciate her help! Your kind words mean a lot to us, and we’re always here to support you!
March 31, 2025
Zendrop support is the best. They are friendly and generally want to help. I had a question about my subscription and they quickly found an answer for me. Thank you Zendrop support team!
Thank you so much for the kind words! We're thrilled to hear that our support team was able to assist you quickly and with a friendly attitude. Your appreciation means a lot to us, and we're always here to help!
March 31, 2025
Exceptional support and explanations by Jacob.
Thank you so much for the kind words! We're thrilled to hear that our support team was able to assist you quickly and with a friendly attitude. Your appreciation means a lot to us, and we're always here to help!
March 31, 2025
support is great tho shipping fees are expensive
Thank you for your feedback! We're glad to hear you’re happy with the support. We understand that shipping fees can be a concern, and we appreciate you sharing your thoughts. We're always looking for ways to improve, so your input is valuable to us!
March 29, 2025
It is the WORST Dropshipping experience with products and logistic. Very limited products to choose and logistic takes forever to ship and arrive. It is not an automatic system, meaning that you have to be checking everyday availability of the product because they have not an automatic system to mark a product as sold out when they have no more available. The option to add products that they don't have is really bad, because they are not going to have it never, that means that when you sell the product, they are not sure to find the same exact product to be ship to the customer. You have to be sure to check every day your app because when you sell a product you have to press fulfill, something else that is not automatic. Don't waste your money with this app. The only positive thing that they have is that when you are "lucky" to reach an agent, they answer fast and work proactively to try to solve your problem as they can, because procedures and logistic are not part of their roles, they are just there as customer service representatives and their work is trying to help you. The system to reach a representative is not easy because they have an IA with answers that never have the answer that you need.
We're sorry to hear that you had such a frustrating experience. It sounds like the logistics and automation didn’t meet your expectations, and we understand how that can be disappointing. We appreciate you sharing your honest feedback—it's valuable for improving the service. Please reach out to [email protected] so we can further assist you.
March 28, 2025
I am very satisfied with Zndrop's customer service. They answer all my messages with courtesy; bravo. I would have given them 5 stars if there hadn't been a problem processing my order, but since they did a good job of finding the source of the problem, I was reassured. Special thanks to Nyka and Harvey for their professionalism. Nina
Thank you so much for the thoughtful feedback, Nina! We're really happy to hear that our team, especially Nyka and Harvey, provided you with professional and courteous service. We’re sorry about the order issue, but we're glad it was resolved quickly and to your satisfaction. Your input is invaluable, and we appreciate your trust in Zendrop
March 28, 2025
Harvey found an answer to my question so fast! I really appreciate him and all of the associates I have had the opportunity to work with!
Thank you for the wonderful feedback! We’re so glad Harvey was able to find the answer you needed quickly. It’s fantastic to hear you've had such great experiences with our team overall. We truly appreciate you!