Zendrop: AI Dropshipping & POD
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We installed zendrop to have a look at the products and fulfilmment options. The app did not offer too many products in our niche, so we uninstalled again. To close the account we had to contact support, the replies were super fast and the follow up was amazing. Very good support. Shiza Latif was extra proactive in following up our topics. Thank you.
Hi Claudius, thank you so much for your valuable feedback. We always strive to add as many products as possible that align with the merchant’s niche. We truly appreciate suggestions and feedback, as they help us improve and grow. We’re glad to hear you received great support, and we wish you continued success! -Zendrop
Zendrop offers a wide variety of products. However, if you are selling on Amazon, be aware of the handling time, as Zendrop operates independently and delays may affect your Amazon fulfillment.
Thank you for sharing this thoughtful feedback - we really appreciate you highlighting both the strengths and important considerations. It’s great to hear that you value the wide product selection, and we also appreciate you pointing out the handling time insight for Amazon sellers. If you ever need help with fulfillment timelines, product recommendations, or best practices for selling on different platforms, we’re always here and happy to assist you. -Zendrop
My experience with (Jo) has been more than satisfactory. I had a problem recovering my Zendrop account, and they recovered it perfectly for me. Now I can operate with their free plan and work with the Auto Fulfilment plan in the future
Thank you so much for sharing your experience! We’re really glad to hear that Jo was able to help you recover your account smoothly and get you back on track. It’s great to know you’re now able to continue operating on the free plan, and we’ll be here to support you whenever you’re ready to explore Auto Fulfillment in the future. Don’t hesitate to reach out anytime you need assistance - we’re always happy to help! -Zendrop
Straightforward processes and very helpful team when assistance is needed. Having a smooth relationship so far.
Thank you so much for your kind words! We truly appreciate you sharing your experience - it means a lot to us to know that you find the process straightforward and our team helpful. We’re glad to hear everything has been smooth so far, and please remember we’re always here whenever you need any assistance. -Zendrop
I LIke Zendrop. I have tried and still use a few other dropship suppliers but I have had the best experience with Zendrop. I think any criticisms levelled at them are universal to all the dropshippers (processing and shipping times, refund policies etc). Personally I find their customer service very helpful and responsive.Also, for us, linking products to our store is easier on Zendrop than any others we have used.
Thank you so much for the thoughtful feedback. We truly appreciate you taking the time to share your experience! It means a lot to hear that Zendrop has stood out among other suppliers you’ve used, especially when it comes to ease of product linking and the support from our customer service team. We’re always here to help and will continue doing our best to support you as you grow your store. Don’t hesitate to reach out anytime you need assistance - we’re happy to help! -Zendrop
Awesome
Thank you for leaving us 5-star review. We are really glad to hear you find our platform awesome. We wish you continue success ahead! - Zendrop
They solved my problem no cap took a while but I got an answer
Thank you for your feedback! We’re glad to hear that your issue was resolved and that you received the answer you needed. We truly appreciate your patience, and please know that we’re always here to assist you whenever you need support. -Zendrop
parece muy didactica y en shopify te van ayudando a utilizar y adecuar la app al sistema.
Hi there! Thank you so much for your kind feedback. We’re really glad to hear that you find it educational and that Shopify helps you easily use and adapt to the system. We truly appreciate you taking the time to share your experience. If you ever need any guidance or have questions along the way, please know that we’re always here and happy to assist you. -Darlene, Zendrop
My experience is horrible with zendrop Just started my dropshipping and got the 1 year subscription and response is slow. My first order is too late even after 6 days and it's not shipped. Support is slow and no one is following up. This is the worst decision I made to go with zendrop and im not gonna continue or use them again.
Hi Ahmed, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
Zendrop has been a game changer for my Shopify business. Their team is extremely responsive, professional, and always on point whenever I need help with fulfillment, tracking updates, customer issues, or product questions. What I like most is how fast their support is — they actually solve problems instead of giving generic replies. The platform is easy to use, orders process smoothly, and it’s helped me scale up my store a lot faster than I expected. If you’re serious about dropshipping and want a supplier/app that makes fulfillment way easier while keeping your customers happy, Zendrop is 100% worth it.
Thank you so much for such an amazing and detailed review! We truly appreciate you taking the time to share your experience. It’s wonderful to hear that Zendrop has been a game changer for your Shopify business and that our team’s responsiveness, professionalism, and hands-on support have helped you manage fulfillment and scale more smoothly. We’re especially glad to know that you value how quickly our team works to provide real solutions. Please know that we’re always here to assist you whenever you need support, and we’re excited to continue being part of your growth and success. -Zendrop
My experience with Zendrop has been a mix, but ultimately better than it first appeared. Much appreciation to Darlene and the support team for helping me navigate the platform and resolve my concerns. The interface is easy to use, products are simple to import, and support stepped in when I had a billing issue. I received a refund along with additional account assistance, which showed they’re willing to make things right. That said, billing cycles and app charges can be a bit confusing, especially if you’re newer to dropshipping. Keeping a close eye on subscriptions and invoices is important. Once I communicated with support, things improved quickly. If you’re thinking about using the platform, stay organized with billing and don’t hesitate to ask questions early. The tools are solid, you just need to stay proactive
Hi Mortez! Thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. - Zendrop
Great app as it allows sourcing for products outside of their menu item as well, which is very helpful. Navigation in the app is also easy. Overall, it was a great experience, would definitely recommend it.
Hi Mohammad, thank you so much for your valuable feedback. This is exactly what we strive for. We wish you continued success ahead!
Good app
Thank you for your feedback! We’re glad to hear that you’re enjoying the app. Please know that we’re always here to assist you whenever you need support. -Zendrop
It's not worth it!! The support is terrible and slow. They don't know there own theme! Forget chatting with a human, they never respond, its always the chat bot. After a day or two you get a mail asking a simple question and you are back to waiting another day. Standard answers like, it's on Shopify's side or its the browser cash is the answer to 50% of all issues. And I haver had many issues, and very simple as well. For two weeks I have asked how to change the color of the main menu!! The shipping time is not even close to what they promise. And I ship only to US. There is no flexibility what so ever on sourcing products. The sizing is not that exact.
Hi there, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Shiza, Zendrop Customer Experience
Thank you so much for your positive rating! We truly appreciate your support and are thrilled to hear that you’ve had a positive experience with Zendrop. We’re always here to assist you whenever you need us and look forward to continuing to support your growth. -Darlene, Zendrop
Zendrop customer service team is extremely knowledgeable, I have been working with Tessa, who have been very helpful, polite, and patient. I hope Zendrop knows how valuable she is. There have not been an issue, that she was unable to help me with. Zendrop is new user friendly but you still need to do you do diligence to understand the processes of Zendrop. Thank you Tessa for all your help. I am very grateful.
Thank you so much for your thoughtful feedback! We truly appreciate you taking the time to share your experience. It’s wonderful to hear that Tessa has been so helpful, patient, and knowledgeable - she’ll be very happy to know her support made such a positive impact. Your kind words mean a lot to our team. We’re also glad you find Zendrop user-friendly, and we appreciate your note about doing due diligence to understand the processes - that mindset goes a long way toward success. Please know that we’re always here to assist you whenever you need support. Thank you again for trusting Zendrop! -Darlene, Zendrop
Received great customer service when it came to my subscriptions. The issue was resolved promptly and I was given a clear understanding of the resolution. Zendrop customer service agents were extremely helpful.
Thank you for sharing your experience! We’re glad to hear that our team was able to resolve your subscription concern promptly and provide clear guidance throughout the process. We truly appreciate your kind words and want you to know that we’re always here to assist you whenever you need support. -Darlene, Zendrop
Without a doubt, Zendrop is the best fulfillment service ever in the ecom space. I was already satisfied with Zendrop before joining the Private Agent program so naturally everything elevated once I did join. Their team is extremely professional and on top of everything from answering my questions to fulfilling my orders. I look forward to my continued collaboration with Zendrop and hope to scale with them towards our goals.
Thank you so much for such an amazing review! We truly appreciate your kind words and are thrilled to hear that your experience has been even better since joining the Private Agent program. It’s great to know that our team’s professionalism and support - from answering questions to order fulfillment - has made a real difference for you. We’re always here to assist you and are excited to continue collaborating and scaling together toward your goals. Thank you for trusting Zendrop! -Darlene, Zendrop
"A good company with excellent customer service, especially Nyka from Zendrop — a very outstanding girl."
Simple and easy to follow
Thank you for your feedback! We’re glad to hear that you found Zendrop simple and easy to follow. If you ever need help along the way, please know that we’re always here to assist you. -Darlene, Zendrop
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