All reviews

Rating Breakdown

  • 5
    69% (790 ratings)
  • 4
    6% (69 ratings)
  • 3
    2% (20 ratings)
  • 2
    1% (7 ratings)
  • 1
    7% (85 ratings)

Reviews with Text

  • 94% (917)
Review RSS Feed Review RSS Feed

1 / 5 Share

Nov. 9, 2025

Fail to cancel/credit the Invoice raised by mistake? Despite of Shopify support advised: Reach out to them directly with your request to cancel or credit the charge.

Using app

6 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi Muhammad, thank you for letting us know about the technical issues you experienced. I've flagged this with our team and reached out to you directly via email. We want to make sure this gets resolved properly. Please check your inbox when you have a chance—I'd love to help. —Darlene , Zendrop

5 / 5 Share

Nov. 8, 2025

good

Store

VIP

Using app

5 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Thank you! We appreciate the positive feedback and are glad you’re having a good experience. We’re always here if you need any assistance.

5 / 5 Share

Nov. 7, 2025

helps everytime and gets the situation done every time great company love this app thank you , any issues dont worry they will take care of you

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We really appreciate your kind words. We’re glad to hear that our team has been able to help and resolve any issues promptly. It means a lot to us that you enjoy using our app, we’re always here to take care of you whenever you need assistance.

5 / 5 Share

Nov. 6, 2025

Zendrop’s support has been great so far. If the initial AI bot response isn’t able to help, the human support team steps in, they’re genuinely attentive, push to get a real solution, and keep you updated through the whole process.

Store

My Store

Using app

About 2 months

Developer Reply

Thank you for your feedback! We’re glad to hear our support team both AI and human was able to assist you thoroughly and keep you updated. Wishing you continued success with Zendrop!

4 / 5 Share

Nov. 6, 2025

Ikke lett å finne eksakt det produkt en ønsker. Med litt innsats går det tålelig greit å finne svar på ting som dukker opp, som for eksempel at forespørsel om å fullføre ordre ble avvist

Using app

About 1 month

Total reviews

3

Average rating

4.7

1 / 5 Share

Nov. 5, 2025

Zendrop wants a review for an item that was not purchased from them. In fact, I recently installed Zendrop on my Shopify store and selected products to add, but I ran into some issues. Only half of the products I selected were uploaded, and I have not been able to use the app as expected. Additionally, I was charged for services I have not used, which has caused some challenges in fulfilling orders. I hope Zendrop can improve its integration and customer support, as I want to continue using the platform successfully. I am not a happy customer.

Store

ZWAP

Using app

16 days

Total reviews

6

Average rating

3.8

Developer Reply

We’re sorry to hear about the issues you’ve experienced with product uploads and unexpected charges. We understand how frustrating this must be and appreciate your feedback. We’ll reach out as soon as we can to help resolve these challenges and support you in getting the platform working smoothly.

1 / 5 Share

Nov. 5, 2025

There just aren’t enough product options. Around 90% of what’s available seems to come directly from Amazon — which makes me wonder why customers would buy from my store when they can get the same items on Amazon, often for less. Prices here are even higher, and if we try to mark up for profit, the final cost becomes unreasonable for customers. I could have just order from Amazon and input customer address myself, it make no sense. For the few products that aren’t from Amazon, the prices are still incredibly high. It’s difficult to stay profitable when you’re paying $50 per month just to link 20 products — on top of Shopify’s monthly fees, commissions, and advertising costs. It’s just not sustainable. I’ll stay a bit longer to see if things improve (though I’m not too optimistic), but if nothing changes, I’ll have to switch to another fulfillment center. The only real positive is that the setup process was simple, and the customer service team was excellent — very responsive and helpful in guiding me through everything.

Using app

9 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi Feng, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience

5 / 5 Share

Nov. 4, 2025

es una plataforma de facil programacion y accesible con otras para gestion de productos y entrega facil

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 4, 2025

So I just started using Zendrop. I find it very easy and integrates without a hassle. Also the support is SPOT ON! I had different types of questions regarding varying topics. I was always assisted within a short timespan and if I contacted support in the evening, the chatbot was actually able to give me very detailed information. When the Chatbot could not handle it, it would reply to me that it would forward my case to the ''live-team'' the next day. And so it happened. I had very detailed questions about certifications of products and the live-team took less than 1 day after the request, to give me all the documentation on the product. Absolutely standout support right there!

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your detailed feedback! We're thrilled to hear that your experience with Zendrop has been smooth and that our support - both chatbot and live-team - was able to assist you quickly and thoroughly. We're always here to help you whenever you need, and we truly appreciate you sharing your experience!

5 / 5 Share

Nov. 30, 2025

great

Using app

About 1 month

Total reviews

15

Average rating

4.8

Developer Reply

Thank you for your feedback! We’re glad you had a great experience, and remember, we’re always here if you need any assistance.

5 / 5 Share

Nov. 4, 2025

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the five-star rating! We truly appreciate your support and are always here to assist you whenever you need help.

5 / 5 Share

Nov. 3, 2025

The Zendrop Trust and Integrity Team were really helpful when I had a issue. It was resolved satisfactorily. I greatly appreciated the support I was given and decided to continue with Zendrop and my Shopify store.

Store

Meridian Bags

Using app

3 months

Developer Reply

Thank you for your honest feedback and for taking the time to share your experience. We’re truly glad to hear that we were able to help resolve your issue and restore your confidence in Zendrop. Your support means a lot to us, and we’re excited to continue being part of your Shopify journey!

4 / 5 Share

Nov. 2, 2025

Store

fizzle

Using app

Over 1 year

Developer Reply

Thank you for leaving a 4-star review! We’re glad you’re enjoying the platform and wish you continued success ahead.

1 / 5 Share

Nov. 1, 2025

they charge me 25eur for downloading i even dont have bought their plan and nothing!!!! i removed this app right after installing, and still they have charge me!!!! im gonna fix it with shopiy support, 100%

Store

Smarts Gear

Using app

8 months

Developer Reply

Thank you for bringing this to our attention. We’re sorry to hear about your experience. Our team will reach out to you shortly to learn more about the situation and assist you better.

5 / 5 Share

Oct. 31, 2025

Store

Mahari

Using app

25 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 30, 2025

Very good customer service and they also have a nice amount of really good products

Store

Niorava

Using app

About 2 months

Total reviews

1

Average rating

5.0

3 / 5 Share

Oct. 30, 2025

I ordered from my own store to see how the process would be for customers. I ordered two T-shirts and a hoodie with a discount that I offer to everybody through a code and I didn’t know that I apparently have a $60 threshold and I’m not getting straight answers from Shopify. I’m waiting to get in touch With ninja pod but it seems to me that when an order is placed that’s over $60 there’s a fee that they charge you and my fee that I was charged was $83 luckily enough it didn’t go through but I paid for my order with another card so that’s why I gotta get in touch with ninja pod. It shows paid for but unfulfilled.

Using app

5 days

Total reviews

2

Average rating

4.0

5 / 5 Share

Oct. 28, 2025

I recently worked with Jo from the Zendrop team, and it's been a long time since I've experienced such excellent customer service! She went above and beyond with her proactive communication and customer care. The entire experience has made me commit to Zendrop as the main platform for my dropshipping business. Thanks, Jo—you are a superstar!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your wonderful feedback! We truly appreciate you taking the time to share your experience. We’re thrilled to hear that Jo provided such excellent support and went above and beyond for you. Your kind words will definitely be shared with her and the team!

5 / 5 Share

Oct. 27, 2025

I had a great experience with Zendrop support. Mariane was very kind and helpful - she quickly and efficiently solved my issue. I am really satisfied with the support I recieved!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

We really appreciate your feedback! We're thrilled to hear that Mariane provided such helpful and efficient support. Our team is always here to assist you whenever you need help.

5 / 5 Share

Oct. 22, 2025

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the 5 stars! Your support keeps us motivated to keep improving and delivering the best experience possible. Wishing you success ahead!