Zendrop ‑ Dropshipping & POD
Zendrop: #1 Shopify dropshipping app. Start free.
Rating
4.5
feedback
830
chart
#111
All reviews
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Feb. 4, 2025
billing for services after a free trial then refusing a refund. i never gave them cc details. very scammy business model taking advantage of free trials without disclosing the ongoing billing
Store
My Store
Using app
About 1 month
We’re really sorry to hear about your experience with the billing process and the frustration it has caused. We understand how important transparency is, and we apologize for any misunderstanding. Please reach out to [email protected] so we can further assist you and discuss this with you.
Feb. 2, 2025
Zendrop has some great aspects and some really frustrating issues. Frustrating issues: - Their website is pretty buggy - I constantly get Error 404 Bad Gateway pages (Using Chrome / incognito / Explorer) and if I want to try and edit a linked product, there is a popup that flashes with the edit and delete options, but it literally flashes and I can never make a selection. - Building a bundle is possible which I originally LOVED, but once built you cannot edit it, and if a variant becomes unavailable, you have to redo the whole bundle, including linking it again. - They say there is 24/7 customer support, but its an AI chatbot and has pre-loaded options ONLY. No ability to request an actual agent for anything outside of those pre-loaded options. - Variants that need to be edited in the order show the option for the action but always have an error on selection, and it asks you to contact support. which is the AI chatbot with pre-loaded selections...none of them being raising a support ticket. - When you try to select a ticket to raise a new support ticket...you have no option to do so, its all very one sided. - Email support takes several days for a response if you get one. Good aspects - I love the auto fulfillment when it works - pretty good product selection - easy to use interface most of the time - easy to sync products and pretty instantaneous - Easy to find product prices and SKU's etc - Order issues are clear, not enough funds to pay / items out of stock etc. Just not easy to rectify them If the issues could be rectified I would sing their praises but at the moment Im looking elsewhere because its so hindering for me.
Thank you for taking the time to share such a detailed review. We’re truly sorry for the frustrations you’ve encountered with the platform, and we completely understand how these issues can be a hindrance to your business. Your feedback is valuable to us, and we’ll be sure to pass it along to our team for improvement. Please reach out to [email protected] so we can further assist you and discuss this with you.
Feb. 2, 2025
Customer support is responsive and provides high-quality assistance. My issue was resolved quickly and efficiently.
Thank you for your feedback! We’re so glad to hear that our customer support was able to resolve your issue quickly and efficiently. We appreciate your support!
Feb. 2, 2025
Thank you so much for the 5 stars! 🌟 We truly appreciate your support and are always here to assist you whenever you need.
Feb. 1, 2025
I've been using Zendrop for about four months. Customer service did a good job helping me though the process of adding products to my store. Now adding products to my store is a piece of cake. The problem I have is simple every day products you would want e-bike accessories, camping gear, (which I did find but not under camping), pickle ball products are no where to be found. I was going to switch to a different dropshipper but the reviews of all of them are so nightmarish , it just as well to stay. With the Chinese New Year upon us and shipping stopped out of the warehouse until February 12th, that is a store killer in the making. Perhaps Zendrop needs a way to fulfill more in the US to make situations like this less likely to happen.
Thank you for sharing your experience! We’re glad to hear Zendrop’s customer service has been helpful in getting products added to your store. We understand your concerns about product variety and shipping delays, especially during busy times like the Chinese New Year. Your feedback is invaluable, and we'll definitely take it into consideration for future improvements. Thanks again for sticking with us!
Jan. 31, 2025
Very helpful at explaining next steps - thanks
Thank you for your kind words! I'm glad the support was helpful in explaining the next steps. If you need anything else, feel free to reach out!
Jan. 31, 2025
Thank you so much for the 5 stars! 🌟 We truly appreciate your support and are always here to assist you whenever you need.
Jan. 30, 2025
Merjerrie WAS GREAT!
Thanks for sharing! It's awesome to hear that Merjerrie provided great support!
Jan. 29, 2025
Sehr gut
Store
Mein Shop
Using app
About 2 months
Thank you for the feedback! I'm glad to hear you're having a great experience! 😊
Jan. 29, 2025
I love the customer support that I received when I inconterred problems and when I requested to deactivate a duplicate account. Nyka was excellent and I appreciate the live chat which make it easy to resolve problems expediantly.
Thank you for sharing your experience! We're so glad Nyka was able to help you resolve the issue quickly and efficiently. It's great to hear that the live chat made things even easier. We appreciate your feedback!
Jan. 27, 2025
very good service!!!
Thank you! We're so glad to hear you're having a great experience! 😊
Jan. 23, 2025
perfect support and always there for the customers.
Thank you for your kind feedback! We're thrilled to hear that you've had a perfect experience with our support team. We're always here to help and ensure you're well taken care of! If you need anything else, feel free to reach out anytime.
Jan. 20, 2025
Wunderbar,alle Fragen liebevoll beantworten, super schnell.
Thank you for the kind feedback! We're so glad to hear that all your questions were answered quickly and with care. If you need anything else, we're always here and happy to assist!
Jan. 20, 2025
I would like to give a big shoutout to Mariane! She was extremely helpful and supported me with remarkable patience. Every single one of my questions was addressed with the utmost care and friendliness, making me feel well taken care of at all times. Her dedication and professionalism are truly noteworthy and a huge asset to the support team. Thank you for the excellent service, Mariane – employees like you make all the difference! Thank you.
Thank you for your thoughtful feedback! We're so glad to hear that Mariane provided such outstanding support and made you feel well taken care of. We truly appreciate your recognition of her dedication and professionalism—she's definitely an asset to the team. We'll be sure to share your kind words with her. If you ever need further assistance, we're always here to help!
Jan. 19, 2025
Muy buena app muy completa y atención de soporte rápida y confiable
Very good app, very complete and fast and reliable support service
Jan. 16, 2025
I am very grateful to the customer service and developers of Zendrop and Shopify for solving my store binding problem. Very patient and professional
Thank you for your kind feedback! We're so glad to hear that our customer service and developers were able to help resolve your store binding issue. Patience and professionalism are key, and we’re happy to know they made a positive difference. If you need further assistance, we're always here to help!
Jan. 16, 2025
Support réactif
Thank you for your feedback! We're glad to hear that our support has been responsive. If you ever need anything else, feel free to reach out—we’re always here to help!
Jan. 13, 2025
Großartiger support, auch wenn es mal länger dauert! Man wird nicht abgewimmelt und fühlt sich ernst genommen! Danke Jacob ;) !
Thank you for your feedback! We’re so glad to hear that you felt valued and taken seriously, even when support took some time. Jacob will be thrilled to hear your kind words! If you need anything else, don’t hesitate to reach out—we’re always happy to help!
Jan. 13, 2025
die produktsuche ist grauenhaft. produktbilder sind unscharf, nicht von allen seiten fotografiert, oft nicht alle vorhandenen varianten fotografiert. die branding karte ist unscharf und macht beim kunden eher einen schlechteren eindruck, als einen guten. ausserdem kommen immer falsche produkte zu den wörtern die man in der suchleiste eingibt. Bspl. bei yoga kleidungen kommen normale tshirts die nichts mit sport zutun haben.
We appreciate your honest feedback and apologize for the issues you’ve encountered with product search and image quality. We understand how these challenges can affect your experience, and we’re committed to improving search accuracy and product presentation. Our team will review your concerns and work on making necessary enhancements. Thank you for bringing this to our attention!