Zendrop: AI Dropshipping & POD
Dropshipping & print on demand suppliers: 1M+ products, fast
Rating
4.3
feedback
1,138
chart
#274
All reviews
Review RSS Feed
Oct. 21, 2025
I am shocked to see the monthly billing of around $29 for 3 consecutive months even before I could utilize the service of Zendrop! I thought I would be charged only if I set up my shop on Shopify and link my products. When the shop has not been set and there aint any single product on it, why is Zendrop charging me and what for? I request Zendrop to refund the money back asap.
We’re really sorry to hear about the unexpected charges - we understand how upsetting that must feel, especially when you haven’t been able to use the service yet. We’ll reach out as soon as we can to review your account and assist you with this.
Oct. 14, 2025
Mariane is patient, kind, and knowledgeable. Best service I've had so far in solving an issue!
We really appreciate your feedback! We're thrilled to hear that Mariane provided such excellent service. Our team is always here to assist you whenever you need help.
Oct. 10, 2025
Love Zendrop! Super easy to use and integrate. The support team is amazing — always quick to respond and genuinely helpful! :)
Thank you so much for your kind words! We're thrilled to hear you love Zendrop and find it easy to use. Our support team is always here to help whenever you need assistance. 😊
Oct. 8, 2025
Gotta say.. The response was instant.... And the issue resolved immediately. Excellent.
Oct. 7, 2025
Store
Darla's Daily Deals
Using app
2 months
Thank you for your 5-star review! We’re glad you’re enjoying the platform and wish you continued success ahead.
Sept. 30, 2025
The app used to be good before a couple years ago. However, this app is currently so bad and unrecommendable! After receiving order, you may be shocked that the product unexpectedly went out of stock or its price went crazily high similar to the overall prices that went our crazily and cannot be competitive anymore! The orders usually take long time to reach the customer although noticeably for product that are said to be shipping from the US while they obviously are not. According to a bad practice with them, the company may remove the app from your Shopify store and damage your related setups and cancel your subscription at any time for false and unclear reason without providing further details and without refunding your annual membership fees you paid them upfront, and also without refunding order credits you accumulated on the app! (By the way, you usually cannot utilize more than 10% of your order credits towards any order). The app is a complete mess and harm to business and a waste of money!
We’re truly sorry to hear about your negative experience and the challenges you’ve faced. Your feedback is very important to us, and we’d like the chance to make things right. Please reach out to us directly at [email protected] or [email protected] and we’ll do our best to assist you further.
Sept. 26, 2025
I recently encountered an issue with a product listing that confused one of my customers. At first, I was very frustrated, but the Zendrop team handled the situation with real professionalism and care. They not only provided a full refund for the order but also went above and beyond by adding credits to my account and upgrading my subscription at no additional cost. It’s clear that Zendrop values its sellers and is committed to improving their service. Mistakes can happen in any business, but what matters is how they’re handled, and in my case, Zendrop showed that they truly care about their partners. I’m confident continuing to build my store with Zendrop, knowing they’ve got my back.
Thank you for your kind words, truly appreciated. I’m glad to hear the team handled everything well and that you’re satisfied with the resolution. We really value your trust and partnership with Zendrop.
Sept. 23, 2025
absolutely love Zendrop. Customer support is on point and english speaking which is super important for me as a new business owner. I also appreciate the huge plethora of different products they have I have zero faults with this app
Store
My Store
Using app
14 days
Thank you so much for your wonderful feedback! We’re thrilled to hear you love Zendrop and find our customer support helpful. We're always here to assist you as you grow your business and ensure you have the best experience possible.
Sept. 19, 2025
Customer Support is very helpful especially Juan
Thank you for your feedback! We're glad to hear that our Customer Support team especially Juan was able to assist you. We’ll be sure to share your feedback with him. 💜
Sept. 19, 2025
The Zendrop team is really amazing. Their support is fast, efficient and above all ultra patient they helped me step by step with remarkable attention to detail. Thanks to them, my orders and collaborations go smoothly!
Store
Mug&Cie
Using app
About 2 months
Thank you so much for your kind words! We're thrilled to hear that our team could assist you effectively and make your experience smooth. Remember, we're always here to help whenever you need us.
Sept. 19, 2025
This app had a lot of potential, but it's hard to make any profit now. Every time a customer wants a refund, Zendrop doesn't refund the product the you. Which means you lose money every time someone asks for a refund. As they can't send the order back to the supplier, since it's in China, which would take a lot of time and money. Sending it to myself isn't ideal either, because that destroys the whole purpose of dropshipping, + shipping costs aren't worth it considering the original prices of the products. Besides that, the customer service isn't great either, you're talking to people that don't speak English and use a translator, and can't get anything done since they don't work at Zendrop at all, but just answer basic questions, so they don't have any rights or tools to do anything.
Thank you for taking the time to share such detailed feedback. We’re really sorry to hear about the challenges you’ve faced with refunds, profit margins, and customer support. We understand how frustrating this must feel, especially when it impacts both your business and customers. We’ll reach out directly to review your concerns in detail and work with you toward a better solution.
Sept. 15, 2025
Amazing customer service and app! I have been using Zendrop for the past year, my queries are always answered by their team on their online chat, products are of very high quality and seamless integration with Shopify. I'm able to fulfil items automatically for my customers as well as for TikTok Shop. I was using another dropshipping app previously but have fully transitioned over to using just Zendrop now because of the high standard you get with them. Would highly recommend.
Thank you for the amazing review! We're thrilled to hear you’ve had a great experience with Zendrop and truly appreciate your trust and support.
Sept. 11, 2025
Excellent support! Shawn was very professional and solved my issue quickly. Everything works perfectly now. I highly recommend Zendrop for their efficiency and great customer service.
Using app
7 months
Total reviews
1
Average rating
5.0
Thank you for the wonderful feedback! We’re glad to hear Shawn was able to assist you and that everything is working perfectly now. We truly appreciate your recommendation!
Sept. 11, 2025
intente trabajar pero no me aparecia el tema en la web desisti de esta app
Store
Mi tienda
Using app
--
Sept. 10, 2025
I was having difficulties with product sourcing, but I received help, and they kept in touch with me for several days to find a solution. Even though it was my first time using Zendrop, I was able to send products to Shopify without much difficulty. It was an incredible experience for me.
Store
My Store
Using app
6 days
Sept. 5, 2025
I haven’t started fulfilling orders yet, but Zendrop’s support team has been fantastic so far, quick, helpful, and professional. The platform is easy to use, and I feel confident moving forward. I look forward to the same reliability once I start processing orders.
Thank you for your feedback. We are really glad that our team was able to help and assist you. We wish you good luck.
Sept. 4, 2025
Invoice #311400617500003 is wrong. I did not use the Zendrop - Dropshipping & POD. Please change the invoice. BR
We’re sorry for the trouble with your invoice and completely understand your concern. Our team will reach out to you soon to reviewthe invoice and help correct any errors as quickly as possible.
Sept. 3, 2025
Zendrop customer support is so good, they help me with my important issues and they did it fast and good. My first agent was "Jobelle" great agent!! Asmaba.com
Store
Asmaba
Using app
25 days