Zendrop: AI Dropshipping & POD
Dropshipping & print on demand suppliers: 1M+ products, fast
Rating
4.3
feedback
1,135
chart
#274
All reviews
Review RSS Feed
June 23, 2025
June 23, 2025
I had a great experience with agent Harvey, who truly went above and beyond to help me. He took the time to thoroughly investigate my issue, which took around 30 minutes to resolve. Despite the complexity, he remained patient, professional, and determined to find a solution and in the end, he did. I really appreciate his dedication and support. Thank you, Harvey!
June 22, 2025
Rose was incredible and efficient support. I was provided with links and explicit instruction on how to find the answer I'm looking for. Thanks for the help!
June 22, 2025
Best app used so far! Quick and automated, great customer support 24/7
Thank you for the awesome feedback! We're glad you’re enjoying the quick, automated service and our 24/7 support. We truly appreciate you!
June 21, 2025
the best platform that have completely services and customer support in dropshipping and customize brandinding and packaging . this is the best platform to invest your money in it and they have expensive value for money thanks for customer services they were really friendly
June 19, 2025
the agents are very attentive and they respond promptly to every require. highly recommended
June 19, 2025
Worst one to deal with, they changed the pricing amid of getting orders. Good luck, fulfilling your orders as they will bill you on monthly basis just to fullfill them, which they never did in the past.
Thank you for your honest feedback, and we're very sorry to hear about your experience. We understand how upsetting it can be when pricing or billing changes unexpectedly—especially in the middle of processing orders. That’s definitely not the experience we want for any of our users. We'll be reaching out to you shortly to look into this further and help resolve any concerns regarding your fulfillment and billing.
June 23, 2025
Updated June 23, 2025 I ran into some tough fulfillment issues using Zendrop — slow shipping from China, inconsistent product quality, and pricing or stock issues with items sourced from Amazon. These hiccups made it difficult to deliver a reliable customer experience, especially when you're just getting started. To their credit, Zendrop’s support team stepped up after my initial review. They were responsive, professional, and genuinely tried to make things right. That effort matters. They also offered a path forward: placing bulk orders (100+ units) that they can stock in their warehouse to reduce shipping times. While that’s not a solution for every seller, it does give growing stores more control as they scale. There’s still room to improve on supplier reliability, but the platform itself is solid — and the support team clearly cares about your success. --------------------------------------------------------------------------- The app itself is solid, and support is generally helpful — once you figure out how to bypass the chatbot to get real answers. Where I’ve run into consistent issues is with the most important part: actually, receiving the products. If you're sourcing from China to the U.S., expect long (sometimes endless) shipping times and zero quality control. I ordered four of the same item — one arrived completely different from the others. You’ll also notice a lot of products sourced from Amazon. That sounds great in theory (faster delivery, local sourcing), but in practice, pricing often jumps right when you place the order, or the item is suddenly out of stock — sometimes both. Ultimately, I’ve had to source products elsewhere just to fulfill orders and avoid disappointing customers. I understand I’m not a high-volume store (yet), but you’ll never become one if you can’t reliably deliver what customers buy.
Thank you for taking the time to share this detailed feedback — we’re truly sorry to hear about the challenges you’ve faced, especially with shipping delays and product inconsistencies. We completely understand how frustrating this can be and how important reliability is for your business. Our team will be reaching out shortly to address your concerns and find a way to make this right.
June 18, 2025
Brenda was fantastic in her communication - she was incredibly helpful when I reached out with a bunch of questions. Honestly, I’ve tried the three biggest dropshipping platforms, but Zendrop has proven to be not only the most professional and well-structured, but also the most thoughtful and client-oriented. Thank you for everything! Adrian
June 11, 2025
Zendrop's customer service is very responsive, attentive and efficient. They respond quickly to requests and provide concrete solutions, which really makes store management easier.
June 11, 2025
That might've been the fastest customer support I got. Everything I asked for and even more. Just amazing!
Store
My Store
Using app
12 days
June 9, 2025
Easiest Dropshipping system out there. Sign up, find products, get orders, fulfill them. They make it as easy as possible. Customer Service is top notch too.
June 9, 2025
Zendrop is good dropship platform, specially for beginners. Would recommend to everyone!
June 7, 2025
I've found this company almost impossible to work with effectively. If there are too many variations I can't import them into Shopify, and the alternative is so time consuming. You would think Zendrop could create a simple download CSV file for easy manipulation and management of imports. I've run into a ton of technical glitches where things don't work like they are supposed to. I added products that were supposedly fulfilled by Zendrop to my shop, but when it's time to fulfill the orders I'm told I have to link the product, but the link product button doesn't work. I've tried several ways to get help, but it's all AI bots now and all I get are instructions given in the chatbot but there is no way to talk to a live person. Also, the instructions I was given with the "self help" article didn't work. But again, no way to actually talk to someone. The only way I can talk to a real person and that is if there is really a person on the other end is through email, so even though I have orders I need fulfilled there is no way to fulfill them and there is no one I can talk to about fulfilling them. If Zendrop is a real company, they need to keep real people available to answer questions when we need them answered. I had such high hopes, but with so many issues, and no support, I'll have to find another dropshipper who actually feels the need to take care of their customers when help is needed.
Thank you for sharing your honest experience — we’re truly sorry for the frustration and inconvenience you've faced. We understand how important it is to have reliable tools and accessible support, especially when fulfilling customer orders. Our team will be reaching out to you directly via email as soon as possible to help resolve these issues and make things right.
June 6, 2025
I recently had an amazing experience with Zendrop's customer service team. From the moment I reached out, they were prompt, professional, and genuinely helpful. My issue was resolved quickly and efficiently, and the representative I spoke with was friendly and knowledgeable. It's clear that Zendrop truly values its customers and goes the extra mile to provide top-notch support. I’m very impressed and will definitely continue using their services. Highly recommended!