Zendrop: AI Dropshipping & POD
Dropshipping & print on demand suppliers: 1M+ products, fast
Rating
4.3
feedback
1,135
chart
#274
All reviews
Review RSS Feed
June 6, 2025
Honestly an amazing dropshipping service, they provide an amazing user experience, with even greater ways to add products to your shop. The customer support is always super quick and they solve and help you step by step. It's definitely worth the money. I would recommend this to anyone who is just starting out, and to experienced dropshippers!
June 5, 2025
Zendrop has been a game-changer for my Shopify store. The platform is easy to use, the product catalog is well-organized, and the fulfillment is smooth and reliable. What truly stands out is the customer support — Rose and the team are always kind, fast, and genuinely helpful. I feel like I have a partner on this journey, not just a service. Highly recommended if you want peace of mind with your dropshipping business!
June 5, 2025
I have tried many other suppliers out there and i can tell you that Zendrop is by far the best out there. Their reply is always fast, shipping time and automatic fulfilling is great! I have definately found my supplier for all my stores. Liezel was also very helpful and Knowledgeable with all my questions and concerns. I HIGHLY RECOMMEND Zendrop!
June 4, 2025
I've had a consistently disappointing experience with Zendrop to date. The customer service is poor, and the fulfilment standards are well below expectations. Multiple customer orders have needed to be refunded due to inconsistencies in product quality and colour. What’s not made clear upfront is that a single order may be fulfilled by multiple suppliers, leading to mismatched items arriving with the customer. In cases where only part of the order is incorrect, Zendrop will only refund the item that is wrong—even though the entire order has to be refunded to the customer, as it no longer meets their expectations. This leaves the seller to absorb the full cost of refunds, lost ad spend, and a damaged customer relationship. The support team is extremely limited—I’ve spoken to the same few agents repeatedly—and unfortunately, they’ve offered little resolution or accountability. They do not have a complaints process so you are stuck in a loop of tickets and chats. Even worse, some customers received items made from materials that didn’t match the product listing, suggesting there’s no quality assurance process in place. (was supposed to be memory foam as listed, item arrived with cotton filling and I was told thats ok as it was "memory cotton" wtf) Overall, the platform lacks transparency, reliability, and proper support. I would strongly recommend working directly with vetted AliExpress suppliers instead to avoid the added fees, poor communication, and lack of quality control that has come to define my experience with Zendrop. AVOID
We're truly sorry to hear about the experience you've had. This is far from the standard we strive for, and we completely understand your frustration. Please don't hesitate to reach out to [email protected] as we can further assist you.
June 2, 2025
Great Customer service!
Using app
5 days
Total reviews
1
Average rating
5.0
June 2, 2025
So far have been having a great experience with zendrop and their support team!
May 30, 2025
Scammers! DO NOT USE! I installed the app with the promise of 7 days FREE Trial, but as soon as i linked my first product they charged me and refused to refund! I only found out when i saw the bill from Shopify that says: Zendrop - Dropshipping & POD (Uninstalled) $29.00 Then i contacted them, but they REFUSE to refund on the ground that "5 days period for refund request expired". How can i not miss the 5 days period if i never expected to be charged in the first place!!! I'm going to report that scam crocks to Shopify
We're really sorry to hear about your experience — we understand how upsetting and frustrating this must be. That’s absolutely not how we want anyone to feel after using our platform. We take concerns like this seriously and will reach out to you immediately to review what happened and do our best to make things right. Thank you for bringing this to our attention.
May 30, 2025
Five stars for Shiza. She is helpful and quick respond and take care my questions.
June 22, 2025
Outstanding First-Time Experience! I had my very first sale, and unfortunately, the item turned out to be out of stock—what a bummer, right? I reached out to Zendrop Support not expecting much... but I was blown away! In less than 30 minutes, I received a prompt and professional reply from Harvey Khan, who not only explained the situation clearly but also guided me step-by-step on how to handle it. He even suggested practical alternatives to offer my buyer. To look for a similar product on Zendrop, make the offer, to avoid missing the sale. I did. Exceptional service, fast response time, and genuine support. This level of customer care is rare and deeply appreciated, especially for someone just starting out. Thank you, Harvey, and Zendrop! You’ve earned a loyal user. — GG. Womedsup
May 29, 2025
Great communication, very excited to use, test their platform and hope them all the best!.
May 28, 2025
Zendrop charged me twice for the Plus plan and then downgraded my account to Zero. I received no features I paid for. Support ignored me until it was “too late” to refund. I was promised benefits and got nothing. Terrible support, broken billing system.
We’re truly sorry for the experience you’ve had — this is not the level of service we aim to provide. We understand how frustrating and disappointing this must be. We’ll reach out to you right away to investigate what happened, address the billing issue, and do everything we can to make things right.
May 26, 2025
Today, Merjerrie assisted me with my questions and concerns, came to my rescue, and helped me solve the problem. I am very grateful for her support, especially since we are under much work pressure. Krisnalyn also helped by quickly reporting the issue. Thank you so much to the entire team!
May 21, 2025
Jacob was super helpful today! I was confused about something and he was patient and answered all my questions. A++++
May 21, 2025
I've had a great experience with Zendrop so far! The support team is quick, friendly, and truly helpful—especially Liezel, who went above and beyond to assist me. The platform is incredibly easy to use and loaded with features that make managing my store so much smoother. Highly recommended!
Store
My Store
Using app
26 days
May 20, 2025
The products are great, there's a wide variety, and the customer service is outstanding.