Zendrop ‑ Dropshipping & POD
Zendrop: #1 Shopify dropshipping app. Start free.
Rating
4.4
feedback
815
chart
#289
All reviews
Review RSS Feed
Oct. 4, 2024
I had a processing problem and was able to reach out to zendrop and got a response from one of the customer service reps, Juan.Thank you
Thank you for sharing your experience! We're glad to hear that Juan was able to assist you with your processing problem.
Oct. 4, 2024
Solid support. great potential. more to come!
Thank you! We appreciate your positive feedback and are excited to hear that you see great potential here. We're committed to providing solid support and can’t wait to continue delivering more for you in the future!
Oct. 3, 2024
Awesome service, Ian has answered my certains questions.
Thank you for your feedback! I'm glad to hear that Ian was able to assist you with your questions.
Oct. 3, 2024
Great service when you have a question about a order. Janelle did great with answering my questions and helping me fix the issue.
Thank you for your feedback! We're happy to hear that Janelle provided great service and helped resolve your issue. Your satisfaction is our priority, and we appreciate your support!
Oct. 2, 2024
Support is really Awesome, Especially Shiza in support really helped for solving the issue patiently and courteously.
Thank you for sharing your experience! We’re so glad to hear that Shiza provided you with exceptional support and helped resolve your issue with patience and courtesy. Your recognition means a lot to us!
Oct. 2, 2024
Great experience so far, good(quick) customer support and always helpful with resolving issues
Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience and appreciate your recognition of our support team. We're always here to help!
Sept. 26, 2024
Customer service is non existent. They'll charge you $79 even after you cancel the free trail and then they refuse to refund. Plus they add $100 to the account that's meant to be used towards orders, but when you don't have any orders they still won't return the $100 and it'll just sit in the account forever. Would not use again in the future.
We're sorry to hear that your experience wasn't ideal. Please email us at [email protected] so we can assist you further.
Sept. 25, 2024
I had a great experience with the support team! They responded quickly and were super friendly, I really appreciate their dedication to customer care. Highly recommend!
Thank you for the wonderful feedback! We’re so glad to hear you had a great experience with our support team. Your appreciation means a lot to us,
Sept. 25, 2024
Just worked with Mariane at Zendrop support and I was able to get my questions answered and the process was very smooth.
Thank you for sharing your experience! We’re delighted to hear that Mariane was able to assist you smoothly. Your feedback means a lot to us!
April 7, 2025
This is an updated review. I am VERY VERY VERY UNHAPPY WITH THESERVICE OF THIS DROPSHIPPER!!! They promised 1-5 days of processing, and 1-10 days for actual shipping. last woeek orders are all past due on all commitments. Right now I have 30% request for cancelation. Support has not been able to resolve the issue. I am thinking of re-strategizing all my investment as I built my business around only them. Buyers beware!
We’re so glad to hear that you had a positive experience with our technical support! Thank you for sharing!
Sept. 23, 2024
Had a question for the customer success team and they were quick to respond and provide helpful feedback. Was happy to chat with an actual person as well!
Thank you for your feedback! We're glad to hear that our customer success team was quick and helpful. Your satisfaction is our ultimate goal!
Sept. 23, 2024
De service is top! Altijd vriendelijke medewerkers die je bij alles helpen. Ook het assortiment is super breed en veel keuze.
Thank you for your fantastic feedback! We're delighted to hear that our friendly team and extensive range have made your experience enjoyable. Your appreciation truly inspires us to keep delivering the ultimate service!
Sept. 20, 2024
Very good service, very nice guy. Very respectful and helpful. Thank you
Thank you for your kind words! We’re glad to hear you had a great experience. Your appreciation means a lot!
Sept. 20, 2024
Zendrop is what you need if you are looking for getting your fulfillment handles professionally, and to make it even better they have one of the best costumer service, I just had janelle helped me out to figure out how to get access to my pre built store, and she helped me to figure it out fast and easy.. recommend them to everyone
Thank you for your fantastic feedback! We're delighted that Janelle could assist you so effectively. Your recommendation truly means a lot to us!
Sept. 19, 2024
I subscribed to Zendrop's yearly service in January, paying $197, but I've never been able to use it. In June, I hired someone to start using Zendrop for dropshipping, but for months, the app was unable to facilitate dropshipping from Alibaba due to technical difficulties. Despite being patient and waiting for a resolution, Zendrop's issues persisted, making it impossible for me to use the service I paid for. After months of being unable to utilize the platform, I requested a refund, which Zendrop refused to provide. I cannot justify paying $197 for a service that I was never able to use due to their technical problems. I'm now preparing to take legal action, as I believe it's unacceptable to pay for something and receive nothing in return
We do apologize to hear that about your experience. To further assist you with this, we'll be reaching out to you.
Sept. 19, 2024
Super happy with the support team from Zendrop, always quick to respond and eager to help. Great product selection. Highly recommended
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our support and product selection. Your recommendation means a lot to us!
Sept. 18, 2024
If you're looking for an efficient and professional service for order fulfillment, Zendrop is the right choice. Their customer support is outstanding! Jobelle helped me find a product, and the whole process was incredibly quick and easy. I highly recommend Zendrop to anyone seeking convenience and top service!
Thank you for your wonderful recommendation! We're thrilled to hear that Jobelle provided you with efficient support and that you found the process quick and easy. Your feedback means a lot to us, and we’re here to ensure your experience continues to be excellent!
Sept. 17, 2024
Customer service is top notch! They helped me with exactly what I needed to get back up and running! Thank you!
Thank you for the great feedback! We're thrilled to hear that our customer service was able to help you get back on track. Your satisfaction is our priority!