Zendrop: AI Dropshipping & POD
Dropshipping & print on demand suppliers: 1M+ products, fast
Rating
4.3
feedback
1,135
chart
#274
All reviews
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July 15, 2025
Chat with Shiza was very helpful. She is very accommodating and proactive. Zendrop service is awesome!
July 14, 2025
one thing i would say that its not like any other dropshipping software i have used so far, most of the other apps have chinese people that are talking with you in english and their english is not even great, but with the zendrop its completly oppisite to comminication is much clear also they have a branding system wich i havent used it yet but havent seen that offered in other platforms so its much better then the rest of them i can say.
July 14, 2025
Honestly, great service. They make it really easy to communicate with the suppliers.
July 11, 2025
Great customer service. I am a new seller and had a question and they were able to get me answer very quickly. Highly recommended and very satisfied with service so far.
July 11, 2025
support réactif via le Chat (Module 3: How to Get Help from Zendrop Support). les produits sont quali, en ce qui concerne le délai de livraison je pense que c'est correct, à voir au fil des commandes et par la suite afin d'avoir un délai de livraison plus rapide. l'option "autre" d'en le Chat serait bien pour joindre plus rapidement le support humain dans les cas particuliers. Sinon je recommande pour la fiabilité et les tarifs forfaits sont correctes et ça filtre la qualité des produits donc c'est top !
Thank you for your detailed feedback! We’re glad to hear you appreciate the product quality, delivery times, and responsive support. Your suggestion about improving chat access to human support is valuable, and we’ll definitely consider it. We're grateful for your recommendation and are here to support you every step of the way!
July 11, 2025
Superb support team! Well done!
Thank you so much! We're thrilled to hear you had a great experience with the support team — we'll be sure to pass along the kind words!
July 10, 2025
Zendrop’s Shopify app description is not truthful — especially the claim that you can: “Build your brand by adding your custom branding to your orders.” That line is completely misleading. I subscribed to the $79/month Plus plan specifically for this feature. But once I paid, I was told that actual custom branding (like custom packaging or logo printing) is not included unless you apply to a separate “Private Agent Program” — which requires 10+ orders/day or $15,000/month in sales to even qualify. This is nowhere mentioned in their app listing or pricing page. What you actually get with the Plus plan is just a thank-you card, not proper branding. This is a textbook bait-and-switch tactic. The feature that convinced me to subscribe was locked behind undisclosed restrictions. I did receive a refund after escalating the issue, but this kind of marketing should not be allowed on the Shopify App Store. If you’re a new merchant trying to build a brand: be careful — this app does not deliver what it advertises.
Thank you for your honest feedback, and we're genuinely sorry for the confusion and frustration you experienced. We understand how important clear and accurate information is when choosing a platform to support your business. A member of our team will reach out shortly to follow up and offer any further support you may need.
July 9, 2025
Great efficiency, user-friendliness, and auxiliary support
Store
My Store
Using app
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Aug. 16, 2025
Terrible service, careless choice of suppliers, product photos don’t match reality, support replies with canned responses, and they refuse to take responsibility for their own mistakes. Processing takes about a week, not 1–3 days, and shipping takes about a month, not 14 days as they claim. Lost around $4,000 because of them. UPD: After publishing this review, Austin, who manages the Zendrop Customer Experience, reached out to me. He expressed his condolences regarding my experience and offered a refund of my most expensive subscription (which I had purchased for a full year) while allowing me to keep it active for free as a new plan. As an alternative, he also suggested $100 in order credits. I chose the first option, which at least slightly compensated for the losses. Also, after long arguments, support agreed to refund the amount I had paid for each order. But unfortunately, this is not even half of my losses.
We’re really sorry to hear about your experience. We understand how frustrating this is. Thank you for bringing this to our attention. We’ll be reviewing this issue urgently, and a member of our team will reach out to you directly to make things right.
July 6, 2025
Jo was fast and smooth in her answers
Thank you for the great feedback! We’re glad Jo could assist you quickly and smoothly.
Aug. 4, 2025
Updated: Zendrop support team reached out, apologized for the inconvenience, returned the unexpected monthly fee. Customer service was very helpful to resolve my issue. Thank you! Shout out to Austin Zafar who helped me. Installed the app into my website, came back 2 days later and the app took over my themes and auto submitted a ton of random products into my website and made them active without me doing any of this. On top of this, it then bumped my subscription up to the paid tier automatically. I removed everything, changed my theme back, and uninstalled the app.
We’re really sorry to hear about your experience—that should never have happened. We understand how frustrating it is to have your store and subscription impacted without your consent. Thank you for bringing this to our attention. We’ll be reviewing this issue urgently, and a member of our team will reach out to you directly to make things right.
July 4, 2025
Wonderful experience, Rafaela was super kind, informative and answered all questions promptly. Definitely recommend! excellent customer service.
July 4, 2025
Thank you to the Zendrop team for their quick and helpful support — both email and live chat responses have been great. The platform is easy to use, offers a wide range of quality products at great prices, and the import process into Shopify is smooth and straightforward. Really happy with the experience so far!
Thank you for the fantastic feedback! We're delighted to hear our team’s support has been quick and helpful, and that you're enjoying the platform’s ease of use and product selection. We're excited to continue supporting you on your journey!
Oct. 29, 2025
I worked very hard for months to set up my Shopify store and connected all the products I wanted to list. There were a few hiccups and miscommunication and learning curve on my part but Zendrop came through. Ms. Darlene Mendoza from the customer success team was unbelievably helpful along with other team members that helped with my issues. The one thing people need to understand, which got me confused, is Zendrop is NOT a warehouse of items, they are a drop shipper which has millions of vendors and when and order is placed they fulfill the order through a supplier. I misunderstood but once I understood how things work I realized what I needed to do to make my business successful. Zendrop has weekly calls and will evaluate your store. Take advantage of this they are there to help you succeed. I appreciate everything that the success team has done for me. Yes, items are going to be out of stock, prices will change at a moments notice and some take a long time to get delivered but once you understand which products to choose and where they come from it won't seem so overwhelming. Remember they are basically a middle man to vendors, they do not hold inventory. That has been my biggest take away from my experience. But the one thing that has kept me going is the customer service, which has been top notch. I have looked at other drop shippers and they just don't offer the products I want to sell. Last piece of advice, go to the Zendrop academy and utilize all the courses, online meetings, articles available. That is what has helped me immensely.
We’re truly sorry for the deeply frustrating experience you’ve had. It’s incredibly disappointing to hear how much effort you put into building your store, only to be met with out-of-stock issues, poor notifications, and support that didn’t meet your expectations. This isn’t the experience we want any of our users to have, and we completely understand why you’re upset. We’ll make sure your concerns are escalated immediately, and someone from our team will be reaching out directly to address the stock issues, lack of notifications, and your refund request.
June 29, 2025
The customer service and communication is awesome. They really go above and beyond to make sure your queries and issues are resolved. They even follow up to make sure you dont need any more help.
Thank you for your wonderful feedback! We’re thrilled to hear our team goes above and beyond to assist you and follows up to ensure everything is resolved. Your appreciation means a lot to us!