Zendrop: AI Dropshipping & POD
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They charged me $49 USD even though I didn't use it, never linked any products, didn't sell anything, I only installed it on January 28th and uninstalled it on February 1st. Again, I never used it and they still charged me. It's a rip-off. I want a refund, as it's not fair that I'm being charged for the $49 Plus plan that I didn't choose.
Hi Daniel! Thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
Products take forever to ship out. There is no support, and customers report poor quality. There is an issue with almost every order. Would not recommend these guys.
Hi Kate, Thank you for taking the time to share your feedback. I’m truly sorry to hear that you had a frustrating experience with your order and with support - that’s never the experience we want for you. I personally reviewed your account and was only able to locate an order from December of last year, and I don’t see any recent support conversations tied to your email. I’ve reached out to you directly via email so I can better understand what may have happened and work with you to make this right. Please know that our support team is available Monday through Friday, 9 AM to 5 PM EST, and we genuinely take concerns like yours seriously. We would really appreciate the opportunity to turn this experience around for you. — Darlene, Zendrop Customer Experience
decepcionante
Olá Pelayo, lamentamos saber sobre sua experiência. Sua avaliação acabou de ser desarquivada, e entramos em contato imediatamente para entender melhor o que aconteceu. Estamos aqui para ajudar e gostaríamos da oportunidade de resolver isso da melhor forma possível. — Shiza, Zendrop Customer Experience
It's not worth it!! The support is terrible and slow. They don't know there own theme! Forget chatting with a human, they never respond, its always the chat bot. After a day or two you get a mail asking a simple question and you are back to waiting another day. Standard answers like, it's on Shopify's side or its the browser cash is the answer to 50% of all issues. And I haver had many issues, and very simple as well. For two weeks I have asked how to change the color of the main menu!! The shipping time is not even close to what they promise. And I ship only to US. There is no flexibility what so ever on sourcing products. The sizing is not that exact.
Hi there, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Shiza, Zendrop Customer Experience
Terrible app. Zero real customer support. Everything is ran fully by ai bots. Their POD section is just using Printful. All of their 5 star reviews are fake. Look at all the 1 star reviews and you'll see the real reviews.
Hi Eric, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
Hi Nicolsan, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. Shiza, Zendrop Customer Experience
The worst app on earth. They deduct money from your account without your permission, and you can only stop this by permanently closing your account. Secondly, they don't offer many products, and what they do offer is probably useless. Their customer service is terrible; they terribly disrupt my work and deduct large sums from my account for subscriptions to plans I didn't choose.
Hi there, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
If I don't want or use the app, why are the charges added to my billing? When I use the app, it's understandable, but when I don't, why? |Worst app ever please do not install the app.
We’re really sorry to hear about this experience and understand how frustrating unexpected charges can be. We’ll reach out as soon as we can to look into this and help resolve it for you.
My client ordered on Nov 14th and stil hasnt received the order.
We’re really sorry to hear your client still hasn’t received their order - we understand how stressful that is for you and your customer. We’ll reach out as soon as we can to look into this and help get it resolved.
They changed their plan on me, there used to be an option to pay as you sell but not anymore
We’re sorry to hear about the change in plans - we understand how frustrating that can be, especially when you were expecting a different option. We’ll reach out soon to go over this with you and see how we can help.
Unreliable and they randomly raise their prices while refusing to offer refunds for products they have not delivered to the customer.
We sincerely apologize for your disappointing experience. This is not the level of service we aim to provide. Our team will reach out to you shortly to gather more details and assist in resolving the issue.
We’re truly sorry about your disappointing experience. This isn’t the standard we aim to deliver. Our team will contact you shortly to learn more about the issue and help resolve it.
Fail to cancel/credit the Invoice raised by mistake? Despite of Shopify support advised: Reach out to them directly with your request to cancel or credit the charge.
Hi Muhammad, thank you for letting us know about the technical issues you experienced. I've flagged this with our team and reached out to you directly via email. Hopefully, we'll hear back from you soon as we want to sort things out for you. —Darlene , Zendrop
Zendrop wants a review for an item that was not purchased from them. In fact, I recently installed Zendrop on my Shopify store and selected products to add, but I ran into some issues. Only half of the products I selected were uploaded, and I have not been able to use the app as expected. Additionally, I was charged for services I have not used, which has caused some challenges in fulfilling orders. I hope Zendrop can improve its integration and customer support, as I want to continue using the platform successfully. I am not a happy customer.
We’re sorry to hear about the issues you’ve experienced with product uploads and unexpected charges. We understand how frustrating this must be and appreciate your feedback. We’ll reach out as soon as we can to help resolve these challenges and support you in getting the platform working smoothly.
they charge me 25eur for downloading i even dont have bought their plan and nothing!!!! i removed this app right after installing, and still they have charge me!!!! im gonna fix it with shopiy support, 100%
Thank you for bringing this to our attention. We’re sorry to hear about your experience. Our team will reach out to you shortly to learn more about the situation and assist you better.
Subscribed to the supposedly "free" plan, but cancelled and removed the products after a few days. I didn't even have the products listed for a week and I just got a bill for $29! Don't subscribe to this app. They steal money from you.
Thanks for your feedback! We understand you haven’t had the chance to fully use the app yet. Our team will reach out as soon as we can to assist and help you get started smoothly.
The app used to be good before a couple years ago. However, this app is currently so bad and unrecommendable! After receiving order, you may be shocked that the product unexpectedly went out of stock or its price went crazily high similar to the overall prices that went our crazily and cannot be competitive anymore! The orders usually take long time to reach the customer although noticeably for product that are said to be shipping from the US while they obviously are not. According to a bad practice with them, the company may remove the app from your Shopify store and damage your related setups and cancel your subscription at any time for false and unclear reason without providing further details and without refunding your annual membership fees you paid them upfront, and also without refunding order credits you accumulated on the app! (By the way, you usually cannot utilize more than 10% of your order credits towards any order). The app is a complete mess and harm to business and a waste of money!
We’re truly sorry to hear about your negative experience and the challenges you’ve faced. Your feedback is very important to us, and we’d like the chance to make things right. Please reach out to us directly at [email protected] or [email protected] and we’ll do our best to assist you further.
intente trabajar pero no me aparecia el tema en la web desisti de esta app
Hola, gracias por tomarte el tiempo de compartir tus comentarios. Lamento escuchar sobre tu experiencia y quiero comunicarme contigo personalmente por correo electrónico para entender qué ocurrió y ver cómo podemos solucionarlo. Sin embargo, no tenemos tu información de contacto. Por favor, contáctanos en [email protected]. Tomamos esto muy en serio y nos encantaría tener la oportunidad de cambiar esta experiencia para ti. Shiza Zendrop Customer Experience
This company is complete BS. Nothing but issues upon issues. And to top it off with their extensive track record of inconveniences, they charge PREMIUM for below-average quality products. Want to use the $200 credits you gained as a sign-up bonus? Sure no problem. They'll only allow you to contribute 10% of it towards their already overpriced cost of goods. Do yourself a favor and get in contact with a real sourcing agent. Not these rip offs. If you don't know how, take the initiative and youtube it. Literally guides out there.
We’re truly sorry to hear about your experience and the frustrations you’ve encountered. Your feedback is important to us, and we’d like the opportunity to make things right. Please know that we have reached out to your email to assist you further on this.
intentioanlly difficult to cancel subscription and uninstall.. extremely difficult to work with the support and no clear answers given as to whether i am actually unsubscribed or not after countless emails back and forth. the ap itself seems ok, but not great. so i went with an alternative however support here cannot tell me if i will continue to get billed, and cannot deactivate my account, and send me an email asking for my email address..? its just crazy how backwards they are in refusing to cancel my subscription and pretend to be confused as to my intentions to cancel.. poor support
We’re very sorry to hear about the difficult experience you’ve had with canceling your subscription. Thank you for sharing this feedback with us. We’ll be reaching out to you as soon as we can to further assist you.
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