Zendrop: AI Dropshipping & POD

I want to thank Jobelle from Zendrop for the excellent support and patience in helping me fix a shipping issue in my store. She guided me step by step with clear instructions, and now everything works perfectly. Very professional, kind, and truly cares about customer satisfaction. Thank you, Jobelle, you did a great job!

intentioanlly difficult to cancel subscription and uninstall.. extremely difficult to work with the support and no clear answers given as to whether i am actually unsubscribed or not after countless emails back and forth. the ap itself seems ok, but not great. so i went with an alternative however support here cannot tell me if i will continue to get billed, and cannot deactivate my account, and send me an email asking for my email address..? its just crazy how backwards they are in refusing to cancel my subscription and pretend to be confused as to my intentions to cancel.. poor support

Their customer care service is top-notch - Fast, available and patient. Thumbs up, Zendrop. I particularly appreciate Shawn for his time.

Outstanding Customer Support from Zendrop! I recently had to make a change to a customer order (#1095), and the support team—especially Nina—was incredibly helpful and efficient throughout the process. They not only understood my request quickly but also updated the product variants exactly as needed so the correct items could be sent to my customer. Their communication was clear, friendly, and professional. I felt supported the entire time and really appreciated their dedication to solving the issue. It’s great to work with a team that truly cares about their users' success. Thank you, Zendrop (and Nina in particular), for such excellent service. Highly recommended!

This app zendrop cost me a lot of time granted I am new to this and maybe they saw me coming... I installed the free version unbeknownst to me it took over so many permissions all of my inventory I couldn't access I couldn't send emails I couldn't look at analytics nothing would work and I had no idea it was this app thanks to the Shopify AI I got it figured out.

I subscribed through a promo that provided an annual Plus membership + $140 order credits for 140 USD. This included 20 sourcing requests too - which were sourced quite fast (within 1-2 days). The order credits weren't credited to my account but after emails with the service team, it was quickly rectified. So far, so good.

Got all my questions answered by Shawn. He was very thorough, courteous, and understanding. Great first-time experience for me.

great support

Mir wurde schnell und freundlich weitergeholfen. Der Kundenservice ist super freundlich und sehr geduldig, was ich besonders schätze, da ich zum ersten Mal mit Zendrop arbeite. Vielen lieben Dank an das ganze Team!

I had a few questions about a product and was lucky enough to get help from Harvey on the support team. He was incredibly helpful, knowledgeable, and patient throughout our conversation. He answered all my questions clearly and made sure I felt confident moving forward. Great customer service. Thanks again, Harvey!

Harvey was excellent! Helped me resolve my issue in a very timely manner. Very professional and very helpful!

Customer services is extremely quick and very helpful. adding products is very seemless as well

Quick and helpful customer support. Hasnain was able to explain everything as simple as it was. So much quicker and better than AutoDS. 100 % recommend Zendrop.

Chat with Shiza was very helpful. She is very accommodating and proactive. Zendrop service is awesome!

Honestly, great service. They make it really easy to communicate with the suppliers.

Zendrop isn't able to perform what they advertise. I gave 2 stars because they at least fulfilled the orders (barely) but there have been so many problems with fulfillment. My first product took 5 weeks to get the customer, second product took 4 weeks. There were packages that got sent back to the warehouse but nobody notified me, 2 out of my 8 orders were missing a key component. I tried to use the Amazon supplier but the items listed aren't accurate. They may confirm that the product is available, but it can go out of stock as soon as you fulfill the order. When I reached out to support, Brenda said "Unfortunately, inventory levels can change rapidly in dropshipping. The product was available when you placed your order, but the supplier's stock was depleted shortly after." The only thing that is good about Zendrop is their support. Even then not every response is accurate. I was told Amazon products get shipped in plain packaging, then it arrives in Amazon packaging. Not really sure how to use them for fulfillment when I can't trust if/when the product will be fulfilled. I've been trying to use them for over a year to get my store off the ground, I give up

support réactif via le Chat (Module 3: How to Get Help from Zendrop Support). les produits sont quali, en ce qui concerne le délai de livraison je pense que c'est correct, à voir au fil des commandes et par la suite afin d'avoir un délai de livraison plus rapide. l'option "autre" d'en le Chat serait bien pour joindre plus rapidement le support humain dans les cas particuliers. Sinon je recommande pour la fiabilité et les tarifs forfaits sont correctes et ça filtre la qualité des produits donc c'est top !

Zendrop’s Shopify app description is not truthful — especially the claim that you can: “Build your brand by adding your custom branding to your orders.” That line is completely misleading. I subscribed to the $79/month Plus plan specifically for this feature. But once I paid, I was told that actual custom branding (like custom packaging or logo printing) is not included unless you apply to a separate “Private Agent Program” — which requires 10+ orders/day or $15,000/month in sales to even qualify. This is nowhere mentioned in their app listing or pricing page. What you actually get with the Plus plan is just a thank-you card, not proper branding. This is a textbook bait-and-switch tactic. The feature that convinced me to subscribe was locked behind undisclosed restrictions. I did receive a refund after escalating the issue, but this kind of marketing should not be allowed on the Shopify App Store. If you’re a new merchant trying to build a brand: be careful — this app does not deliver what it advertises.

Really helpful support!