Zendrop: AI Dropshipping & POD
Dropshipping & print on demand suppliers: 1M+ products, fast
Rating
4.3
feedback
1,136
chart
#172
All reviews
Review RSS Feed
Nov. 25, 2024
If you want to lose money, go ahead and work with this company. They claim a max processing time of 5 days, but that’s a joke. After waiting 5 days for a product I was selling, I reached out to customer support and found out the product was still in production. This meant I had to cancel orders and take a loss. On top of that, they won’t refund your ad costs even though the delays are their fault. And guess what? This didn’t just happen once it happened twice. The second time, I checked in with customer support after 3 days to make sure everything was on track. They told me it was all good, but two days later, I found out the supplier was still in production. To make things worse, their product prices are about double what you’d find on other platforms. And to top it all off, you’re paying $79 just to cancel your orders. Ridiculous. UPDATE 11/25 Third time this has happened. After 5 days, they only managed to fulfill about 5 out of 20 orders, and now, after all this time, they follow up to say the products are out of stock again! I wrote to Austin, and it’s been 4 days with no reply! Amazing management. Avoid at all costs.
We sincerely apologize for the challenges you've faced and the frustration caused. We understand your concerns and take your feedback seriously. Please reach out to us at [email protected] and we're more than happy to help you out.
Nov. 14, 2024
Great communication with support. They got back to me quickly with a direct answer to my question. Very helpful. Good service.
Nov. 11, 2024
The customer service agent, Markgil was very helpful and patient. I was very satisfied with the service I received today.
Feb. 15, 2025
Zendrop's staffs are really open-minded to help me, I have taken by Merj today who is so kind. I would love to give a 5-star review for your team.
Nov. 9, 2024
I am very thankful for the support I received from Zendrop team. Recently, when I needed help with a few issues. They stepped in quickly and handled it with impressive efficiency. Everything was resolved seamlessly and without delay. I couldn't be happier with the support I received :)
Aug. 29, 2025
Give Mariane a raise, she's an asset to you. Truly and Amazing company 5 stars
Thank you for the kind words! We're so glad to hear that Mariane was able to assist you so effectively. We’ll be sure to pass along your thanks to her. We appreciate your feedback and are always here to help!
Nov. 8, 2024
Wide variety, great customer experience and lovely customer support
Thank you for the fantastic feedback! We're so glad to hear that you're enjoying the variety of products, as well as the customer experience and support. We truly appreciate your kind words and are always here to help!
Nov. 7, 2024
I cannot figure out how to use it, I figure out the process
Store
My Store
Using app
14 days
We apologize for any confusion you're experiencing. If you're having trouble figuring out the process, please reach out to us at [email protected], and we'll be happy to guide you through it.
Nov. 7, 2024
I am just starting with Zendrop with my new store. I had a problem med inventory. Zendrop have a very helpful customer service, they was in contact with me several times until I solved my problem. thanks. they have a lot of products, with acceptable shipping time. I will try Zendrop products and prices, while I have very good feelings until now
Thank you for sharing your experience! We're so glad to hear that our customer service was able to assist you in resolving your inventory issue. It's great to know you're happy with the variety of products and shipping times. We’re excited to be part of your journey and appreciate your trust in Zendrop.
Nov. 5, 2024
Always readily available to help when required.
Thank you for the great feedback! We're so glad to hear that our team is always available to assist you when needed. We’re here to help anytime!
Nov. 3, 2024
Answer quick. very nice and professional. Thank you Harvey for your support!
Thank you for your kind words! We're thrilled to hear that you had a quick, professional experience. We'll be sure to pass along your thanks to Harvey—he'll be happy to hear it!
Nov. 3, 2024
fast service and very polite customer service!
Thank you for your feedback! We're glad to hear that you experienced fast service and polite customer support. We appreciate the 4 stars and will continue working to make your experience even better!
Oct. 31, 2024
Fantastic service. very efficient and fast. Those support people know what they are talking about. My issue was resolved within minutes. Thanks again
Thank you for the fantastic feedback! We’re so glad to hear that our support team was efficient and able to resolve your issue quickly. Your appreciation means a lot to us!
Oct. 30, 2024
Zendrop is so easy to navigate and to use, it have all the products you would need and if not they will source it for you. And they have the best support. They are very helpful, fast, friendly. The chatbot is also very god if you need fast answers.
Thank you for your amazing feedback! We’re thrilled to hear that you find Zendrop easy to navigate and that our support team has been helpful and friendly. It’s great to know our chatbot is also meeting your needs for quick answers. Your support means a lot to us!