Zendrop: AI Dropshipping & POD
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billing for services after a free trial then refusing a refund. i never gave them cc details. very scammy business model taking advantage of free trials without disclosing the ongoing billing
We’re really sorry to hear about your experience with the billing process and the frustration it has caused. We understand how important transparency is, and we apologize for any misunderstanding. Please reach out to [email protected] so we can further assist you and discuss this with you.
Customer support is responsive and provides high-quality assistance. My issue was resolved quickly and efficiently.
Thank you for your feedback! We’re so glad to hear that our customer support was able to resolve your issue quickly and efficiently. We appreciate your support!
I've been using Zendrop for about four months. Customer service did a good job helping me though the process of adding products to my store. Now adding products to my store is a piece of cake. The problem I have is simple every day products you would want e-bike accessories, camping gear, (which I did find but not under camping), pickle ball products are no where to be found. I was going to switch to a different dropshipper but the reviews of all of them are so nightmarish , it just as well to stay. With the Chinese New Year upon us and shipping stopped out of the warehouse until February 12th, that is a store killer in the making. Perhaps Zendrop needs a way to fulfill more in the US to make situations like this less likely to happen.
Thank you for sharing your experience! We’re glad to hear Zendrop’s customer service has been helpful in getting products added to your store. We understand your concerns about product variety and shipping delays, especially during busy times like the Chinese New Year. Your feedback is invaluable, and we'll definitely take it into consideration for future improvements. Thanks again for sticking with us!
Very helpful at explaining next steps - thanks
Thank you for your kind words! I'm glad the support was helpful in explaining the next steps. If you need anything else, feel free to reach out!
Thank you so much for the 5 stars! 🌟 We truly appreciate your support and are always here to assist you whenever you need.
Merjerrie WAS GREAT!
Thanks for sharing! It's awesome to hear that Merjerrie provided great support!
I love the customer support that I received when I inconterred problems and when I requested to deactivate a duplicate account. Nyka was excellent and I appreciate the live chat which make it easy to resolve problems expediantly.
Thank you for sharing your experience! We're so glad Nyka was able to help you resolve the issue quickly and efficiently. It's great to hear that the live chat made things even easier. We appreciate your feedback!
Zendrop has been an absolute game-changer for me! The coaching support has been incredibly helpful, guiding me step by step through the entire process of launching my first store. Their team is knowledgeable, patient, and genuinely invested in your success. Thanks to Zendrop, I now feel confident managing my store and scaling my business. Highly recommend!
Thank you for your fantastic feedback! We're thrilled to hear that Zendrop has been a game-changer for you and that our coaching support has helped you every step of the way. It's great to know you're feeling confident in managing and scaling your store. If you ever need further assistance, we're always here to help. Best of luck with your business, and we appreciate your high recommendation!
perfect support and always there for the customers.
Thank you for your kind feedback! We're thrilled to hear that you've had a perfect experience with our support team. We're always here to help and ensure you're well taken care of! If you need anything else, feel free to reach out anytime.
Kind, Helpful, Supportive & Friendly! :)
Thank you for your lovely feedback! We're so glad to hear that you've had such a positive experience. If you need anything else, feel free to reach out—we're always here to help with a smile! :)
Wunderbar,alle Fragen liebevoll beantworten, super schnell.
Thank you for the kind feedback! We're so glad to hear that all your questions were answered quickly and with care. If you need anything else, we're always here and happy to assist!
I would like to give a big shoutout to Mariane! She was extremely helpful and supported me with remarkable patience. Every single one of my questions was addressed with the utmost care and friendliness, making me feel well taken care of at all times. Her dedication and professionalism are truly noteworthy and a huge asset to the support team. Thank you for the excellent service, Mariane – employees like you make all the difference! Thank you.
Thank you for your thoughtful feedback! We're so glad to hear that Mariane provided such outstanding support and made you feel well taken care of. We truly appreciate your recognition of her dedication and professionalism—she's definitely an asset to the team. We'll be sure to share your kind words with her. If you ever need further assistance, we're always here to help!
Muy buena app muy completa y atención de soporte rápida y confiable
Very good app, very complete and fast and reliable support service
I am very grateful to the customer service and developers of Zendrop and Shopify for solving my store binding problem. Very patient and professional
Thank you for your kind feedback! We're so glad to hear that our customer service and developers were able to help resolve your store binding issue. Patience and professionalism are key, and we’re happy to know they made a positive difference. If you need further assistance, we're always here to help!
Großartiger support, auch wenn es mal länger dauert! Man wird nicht abgewimmelt und fühlt sich ernst genommen! Danke Jacob ;) !
Thank you for your feedback! We’re so glad to hear that you felt valued and taken seriously, even when support took some time. Jacob will be thrilled to hear your kind words! If you need anything else, don’t hesitate to reach out—we’re always happy to help!
The customer service is very quick and responsive. I am having a lot of problems with product delivery currently, but with the customer service help, I might be able to solve it soon. This is the downside, I am very disappointed with the miscommunication the shipping process. I've had some products sent back to the warehouses and they didn't say anything. Hopefully it's not a recurring issue. SHIZA, the customer service girl is being very helpful.
Thank you for sharing your feedback! We’re glad to hear that Shiza has been helpful in assisting you. We understand your concerns about the shipping process and miscommunication, and we sincerely apologize for the inconvenience. Our team will work to ensure this issue is addressed and avoid it in the future.
I mostly sell POD products in my store but I also sell other products from Zendrop. I've been using Zendrop for about 4 years and I've been very happy with them during this time
Thank you for sharing your experience! It's great to hear that you've been so happy with Zendrop over the past four years. We're glad to be part of your journey, and if you ever need support or have any questions, we're always here to help!
The best one
Thank you for the amazing compliment! We're so happy to hear that you think we're the best. If you ever need anything, don't hesitate to reach out—we're always here to help!
Thank you for your feedback and for giving us 4 stars! We’re glad to hear your experience was positive. If there’s anything we can do to make it even better, feel free to let us know. We’re always here to help!
Agent Krisnalyn was helpful with my product inventory inquiry. She assured me that once the product was linked correctly to my store that fulfillment would be a breeze. She was very efficient and expedient with assisting me.
Thank you for your feedback! We’re glad to hear that Agent Khubaib was helpful in processing your refund request. We apologize if your overall experience fell short of expectations, and we’ll work to improve. Allow us to reach out to you to assist you further.
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