Zendrop ‑ Dropshipping & POD

Oct. 22, 2023

Good and fast customer service from Jemima

Oct. 20, 2023

I have been using Zendrop the last 3 Months. It started well: Easy to manage the orders and the chat replied quickly. But it seems that ZENDROP HAVE ONE BIG ISSUE. The avaiblity of items is bad and I barely find an item which sells without having any alternative item needed or which is out of stock. I mean for 10 sales made 5 of them cant be fulfullied as it is and need to find a different variant (different size and/or color) which will take another 3-5 days to fulfill and makes it difficult to meet customers satisfaction. Be aware that some items cant be fulfilled. The Zendrop system does not allow it. (For example baby footmuffs) The quality of the items are not the best. The branding feature I have tested with a sample order (but ordered normally to see what customer gets) and its not as communicated. The Thank you card ist poorly made and very cheap and letters are not sharp or well printed, so you are better off without branding. The items are packed in chinese bags and are from my point of view not quality checked as mentioned. The good thing is that you will always have a contact person (trying) helping you out with your issues. But all in all, if I cant scale my business because the items are running out of stock in few weeks or are not sourceable, it will be not my No1 fulfillment agent in the future anymore. Currently, I cant reccomend using it yet if you are about to scale your business (except you are selling cheap stuff which all Dropshippers are trying to sell). I think there are cheaper fulfillment agencies with better sourcing ability and shipping times also product quality! Hope I could help you out!

Oct. 19, 2023

I have spent over a year sourcing unique products specifically for my store with another drop shipping agent, only to find out that when I switch from my current dropshipping agent, all the products I want to import to Zendrop, I have to send individual messages for every sourcing/import request to make sure it's kept private. This is not user friendly at all. Surely Zendrop should automatically keep it private unless it's already listed? This needs sorting out on your back end.

Oct. 2, 2023

Lovely, and fast

Sept. 27, 2023

I would greatly recommend this app because its support team is so friendly and quick to respond.

Sept. 27, 2023

Great staff, I was having a problem, and they helped me in just 1 day, now I can do everything I need!

Jan. 7, 2024

Very Nice all products upload fast, images are clear and clean, and all the descriptions are very easy to understand. Now it's time to make some sales. Thanks to The Support Team I've never had to wait and they have always fixed any issue I've encounter.

Sept. 29, 2023

I worked today with Molly and she was so helpful With help me get somethings fix with the app update - I spoke Austin Today 9/29 and he was great with helping me fix my billing thank you so much Austin

Sept. 21, 2023

The team at Zendrop is very honest and helpful. Their customer service is pretty fast, and they have a great selection of products to choose from. I am happy with their service.

Sept. 18, 2023

Friendly customer support team!

Sept. 7, 2023

There are many very nice products, but why is there an annual charge for access to your store?

Jan. 7, 2025

UPDATE 01/07/2025: I am so frustrated with Zendrop! I haven't had my store up and running for very long and I just received my first order a couple of days ago. I have to cancel that order because the supplier is out of stock for the item that was purchased. Now, I know Zendrop is not the supplier. But Zendrop works with those suppliers and if the supplier is out of stock, that should be reflected in the inventory for my store regardless of the item. If it was just one order, that's one thing. But this has happened on sample orders I've placed as well. How does that instill buyer confidence in my store if my supplier (Zendrop) can't tell me if they even have the product to ship until after the order is made? Zendrop controls the inventory reports for the items and then will update that information, which is pushed to my site. If an item, or variant, is out of stock, it becomes invisible until that item is restocked. Or rather, that's how it's supposed to work. I am not pleased with order fulfillment through Zendrop. -------------------------------------------------------- I subscribed to Zendrop because they keep stating how they have a large inventory of products that ship from the U.S., which is what I'm looking for. It turns out that the number of products shipped from the U.S. consist of cheap jewelry, t-shirts, and a few pet supplies. And there is no timeline to expand out the U.S. based products so you can actually have something worth buying that ships domestically. If you want some variety in your store catalog, you have to hope that the shipping from China is really fast. And processing of the orders can take up to 72 hours. I can understand some extra time if the order comes in over a weekend, but 72 hours is unacceptable to me. Would you like to contact support for an order or a product? Good luck. They have 3 methods to contact support; chatbot, opening a support ticket, or using Discord. Not one of those options let's you open a new ticket. There are no phone numbers to call. There isn't an email address you can use to send in a request. It's all broken or not an available option. I'll let this subscription run and move onto another drop shipper that has some idea how to do what they say. Which is a bummer because Zendrop, on the surface, is a great idea. They just can't deliver. No pun intended.

Aug. 14, 2023

I would recommend this app to anyone who wants fast deliveries and great service. Zendrop people are reliable, they always help me quickly and efficiently with any problems related to orders. I know that I can count on them at any time. Orders are also always delivered on time and all problems are solved by the Zendrop team quickly and successfully.

Aug. 6, 2023

I really love Zendrop, their products are vetted to ensure quality and their shipping times are really good! Zendrop also offers refunds on all orders as long as you refund your customers first, this is an amazing policy! However, Zendrop’s support sucks. Luckily, there’s an extensive FAQ page and Bot support to answer most questions you may have. I’d definitely recommend this app.

July 30, 2023

easy and simple, great product, adding items to store is simple as pressing a button, they also have a great service

July 17, 2023

Zendrop just took $69 AUSD for my pro plan, I was trying to upgrade to a plus plan and try the free trial but it instantly took money. If zendrop can refund this I’ll try again but I’m canceling until I get my money back.

June 29, 2023

I have messaged Zendrop with questions at times to confirm some of the item materials, or to ask what items are included with the product, & have had a good experience with Zendrop agents getting back to me promptly. Molly, in particular, has been great to work with. I'm looking forward to working with them more in the future.

June 24, 2023

As usual, I received support from Zendrop with very quick response and resolution. Molly K. who helped me this time was very supportive, knowledgable of their internal processes and resourceful.

May 30, 2023

I had an order replenishment issue & Kelley S. helped me tremendously. She was understanding, gave me a substitution for my customer's order & got everything done in a timely manner. Thanks so much Kelley!

May 23, 2023

I just started using Zendrop. It is a new for me but I think it is necessary to try. I recommend Zendrop to other entrepreneurs.