Zendrop ‑ Dropshipping & POD
Zendrop: #1 Shopify dropshipping app. Start free.
Rating
4.4
feedback
823
chart
#283
All reviews
Review RSS Feed
Sept. 9, 2022
Makes Fulfillments really easy! Thanks guys, have been using them for more than one year and really like their service.
Sept. 3, 2022
Pricing is a bit higher than other fulfillment options, but shipping is much faster (fewer customer complaints, better customer trust). Zendrop customer service is real people available to chat. Very happy with Zendrop.
Sept. 2, 2022
Just started trying the app, the dashboard is clean and simple to use. Yet to use their service, will update my review after using it.
Aug. 31, 2022
I use this app to run my dropshipping fulfillment and both the app and team behind it have been so helpful!
Aug. 28, 2022
This app has a very clear and cleanview and it is helpful for new startups and people to dropship their products.
Aug. 27, 2022
i used this app and it helped me add alot of items that shipped fast. my first order was fufilled by zendrop
Dec. 6, 2022
I've had this app for a while, but for some reason never used it. Then I got an email recently and decided to check it out. Needless to say, I've added over 200 products to my import list in under an hour. They have a lot of unique items. Shopping for products to add to my shop is just as fun as shopping for myself. Integration is super easy! **UPDATE** I recently purchased a store for $1 after seeing the ad on Instagram... and it is amazing. It looks so professional! It was quick and easy to put together! So excited to grow my business with Zendrop!
Aug. 17, 2022
So easy. Love it. This is great for new and small business looking to get an easy start into ecommerce.
Aug. 5, 2022
I am new to Zendrop, however the Customer Service is amazing. Super easy to use and nice product list too!
Aug. 5, 2022
I have just started using this application on my shopify store. I wll give my feedback after I start selling and make money.
July 22, 2022
Sehr netter Support, auf alle Fragen konnten Antworten geliefert werden. Vielen Dank :) Molly konnte mir wirklich weiterhelfen.
June 23, 2022
Great support and really simple to set up and use - highly recommend to anyone looking to take the hassle out of managing their dropship products.
June 20, 2022
Their Customer Success representative Theresa did an excellent job to understand and resolve a challenge that I was facing.
May 27, 2022
I switched to Zendrop a few weeks ago and everything went super well without any issues. They were super easy to talk to and provide complete transparency when it comes to pricing and invoicing. A really good partner if you are looking for reliability.
May 4, 2022
I really like this app. I love how it notifies the customer of the updates automatically for me. Highly suggest!
Nov. 2, 2021
We recently installed the app and had some questions. The customer service was very fast and helpful. Thank you!
Oct. 18, 2021
disappointed, still waiting for my orders to be send to my customers, they wrote 1-3 days to ship, its been 2 weeks and still counting for some of my orders to be processed, my orders on Aliexpress are faster than this App, lucky me i don't pay for it. Disappointed, another app with fake reviews. My order are not sent yet!! i made the review on 12/10 we are on 18/10.
Hi there! We want to start off by saying we're very sorry to hear about this delay with your orders. This is not something that happens often, in fact, it's very rare. Regardless, we will do everything we can to make sure this is taken care of for you as quickly as possible. We see that our Customer Success team has already been in contact with you regarding the delayed orders. They're looking into the cause of the delays, and are making sure that everything is shipped out as soon as possible with the highest priority. Please feel free to reach out to [email protected] should you have any further questions, comments, and/or concerns. He's always more than happy to help.
Aug. 17, 2021
Support Team at Zendrop are excellent and very helpful. They are quick to respond any query related to order from fulfilling to delivery.
Aug. 14, 2021
- Update got a sample order and the quality and packaging is similar or worst than other platforms I used. Put the items side by side and there is not difference of quality. Also, this service charge you monthly and plus it charge you more per item the thank you letter didn't come with the order. Absolutely horrible. I will give up on this service it sucks. - Update: Brad and Joshua are helping get through our issues and for that I change my mind and make this a 5 star for now. Old Experience: I am so disappointed with this app. I had a great plan to migrate everything to Zendrop. I started with the free plan and everything was going smooth. Then I sign up for the pro plan and everything started to go down hill from there. the Aliexpress import featured stop working. Then customer support was discussing logistics with me told me that a 25 CM plush that could get compress will cost 28 dollars for shipping and that turn me off so hard. Here is the ridiculous logistic they were showing me: https://app.zendrop.com/product/499933 if you see the product link the 25 CM and the 70 CM shipping is almost the same. which is insane because the weight is totally different and their size well of course 25 CM and 70 CM can't compare. I though they had a flat rate of $6 or $9 for the express shipping but they started to give different shipping rates. I was starting to wonder why would I pay 49.99 a month if their shipping is so expensive. After that things got even more weird they have other products for the same size with the flat rate but only mine the one that sell a lot was different in terms of shipping that was a little fishy in my opinion here is a item that is bigger but they charge way less for shipping. https://app.zendrop.com/product/18661 I hope they get their logistics together and solved this because this is the reason I downgrade to a free plan and planning to go to another platform at the moment. I told the customer girl to give me a reason to stay but she didn't have one so I left. I am willing to turn this review to 5 stars if they do the right thing and fix these issues
Hi there! We're really sorry to hear that your experience hasn't been great since you upgraded to the Pro plan, but we appreciate you taking the time out of your day to leave us your feedback. Yes, we unfortunately ran into an issue with the AliExpress import feature recently. A hotfix was released, but there are still some issues, and our development team is hard at work doing everything they can to correct everything as quickly as they possibly can. For the shipping cost, we're actually in the process of making some changes there to be more transparent with all of our users so there are going to be some products that haven't been updated since we have hundreds of thousands of products in our catalog. When we started Zendrop, we thought a standard shipping fee was the best way to do things, but we’ve realized that in order to provide full transparency to our users, we want to provide accurate product and shipping pricing as best we can. The total price is the same as before, but now you get a better sense of the cost for products and shipping individually. With that being said, all of these things are being worked on, and we're doing everything we can to complete them in a timely manner. We'd really love for you to give us another shot, and provide us with an opportunity to make this right for you. Please feel free to shoot our COO, Brad, an email at [email protected] so he can help sort you out. Talk to you soon!
Jan. 26, 2021
I tried this app to fulfil one of my orders firstly the price they quoted was 3x the price on aliexpress. They state they have high quality products which is acceptable for a slightly higher cost but 3x the price of the same item coming from china? Kept my order under processing for a week & after wasting my one whole week they stated can not fulfil the item and give their silly reasons. Probably the only good thing about this app is their support which replies very quickly. So not recommended.
Hi there, thanks for leaving us a review! We do get a lot of inquiries similar to yours about pricing here at Zendrop, so we'll try to provide an explanation to that here as succinctly as we can. When you go on Ali Express to compare pricing, typically the pricing you're looking at is a price that includes 30-45 day+ shipping times. We know that this is not the type of service you want to provide for your customers, so we offer transparent and up front pricing with quality shipping times right off the bat. If you go on Ali Express and select a reasonable shipping time, you'll find that often times the price of that product now jumps to 2 - 3x the price that is listed on Zendrop. To address your concern about processing times, our usual processing time is 1-3 days but on rare occasions, it can take a couple of days longer than that since we are purchasing products from thousands of factories, shipping them to our warehouse, quality checking them and then processing and shipping orders. We're sorry to hear you had a less than perfect experience and we want to make it right! Please shoot an email to [email protected] and we'll make sure we get to the bottom of this and help you experience the beauty of Zendrop!