AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,730
chart
#283
All reviews
Rating Breakdown
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Feb. 24, 2021
The support team is helpful, knowledgeable and diligent. They stick with you until the problem is resolved. The app is pretty decent once you've set it up properly. Not the most customizable interface in the world, but enough that you can sort of make it look like part of your site. if you squint :-) I wish the customer interface displayed the tracking timetable in a moe graphical and attractive manner. The problem is that a lot of shippers don't provide very detailed tracking info from their side, so it's sometimes frustrating for our customers. That's not Aftership's fault though. A bit expensive though at $69/month. The free plan is ok for smaller stores. Remember to activate your shipping vendors in the Settings, otherwise tracking requests will incorrectly report 'shipment not found' results.
Hey :) Thank you for your honest feedback. We’re working round the clock to incorporate more advanced features to help merchants give the best tracking experience to their customers. For example, we’ve launched a mobile tracking app to enable on the go shipment tracking for the customers. 1. Customers can get real-time order status updates via the AfterShip iOS and Android tracking apps. 2. Users can insert the "Track order with AfterShip" button to the Shopify order confirmation page to encourage customers to download the app. 3. Courier mapping to help users import Shopify orders to AfterShip with the correct couriers. We would love to help you further in case the above features aren’t meeting your requirements, simply drop in your feedback. Furthermore, our Support Team would be more than happy to assist you further with whatever else you need, feel free to contact us anytime.
Jan. 25, 2021
Great app! Really helps the customers to track their orders easily. Well, the orders are automatically syncing now. Thanks!
Jan. 25, 2021
The app is great. I got help from your Rep Pawan Mangla. He is very helpful. The app is user-friendly and lets you set up the back-end of Shopify quickly and efficiently.
Jan. 22, 2021
Great support team provide 24 x 7 services. They offer very detail explanation on technical issues. Easy to work with!
Jan. 21, 2021
DO NOT USE THIS APP! It's like going through hell to get our account deleted. It is taking now over 4 weeks to delete our account and the only thing they can do is to say sorry for the inconvienience caused. HOW DIFFICULT IS IT TO SIMPLY CLOSE OUR ACCOUNT AND DELETE ALL OUR CUSTOMERS DATA??? Seriously you should think twice before getting this app. Surely not GDPR compliant.
Hey :) We sincerely apologize for the inconvenience caused. We would love to know how we can assist you for you to stay with us. We will try our best. Feel free to send us all the feedback regarding the key features we are missing and we’d be happy to advise you further with what we already have on board. We might be able to change your mind and have you as our valued customer for a long time. Our Support Team is available 24/7 and would be more than happy to help you with anything you want. Feel free to contact them.
Dec. 10, 2020
good app， love using it, and even better is their customer support. They are the really helpful and quick reply.
Dec. 10, 2020
The support was courteous and answered my questions. They also gave me advice me to solve the problem.
Dec. 10, 2020
The app is good but most features under paid. Customer service Manish was patient and knowledgeable.
Dec. 9, 2020
Great app to get email notifications. The support is awesome. Supports advertisement of other products on tracking page which is a good way to make some sales.
Dec. 6, 2020
Still haven't been able to use this yet. At first the customer service was fast, but they just keep responding slower and slower. At first it was taking 3 days to hear back, now it's been almost a week and still haven't heard anything back. I've had to write follow up emails just to get a response, but this time I'm still waiting.
Hey, We are sad to hear that your experience with us didn’t hit the mark. We dropped the ball this time and we apologize. But we are all ears. Tell us what we can help you with and what are your expectations using AfterShip. We will try our best to assist you on the same. Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Feel free to reach out to them via live chat.
Dec. 2, 2020
We subscribed to this app hoping to have tracking automation. so far it is not working as advertised. After taking extensive time to set-up the app it failed to notify our customer of their tracking updates once their items shipped. The customer received a tracking link from a Chinese tracking provider that our dropship supplier uses. We contacted support and it has been a struggle. The developer told us to email the tracking links and updates to our customers?! What??? We are going to uninstall this app. We hoped it would have worked as it was advertised.
We apologize for the inconvenience. It seems the notification was triggered via Shopify as notifications do trigger for "Shipping confirmation", "Fulfillment request" and the track URL will be sent as registered on Shopify. We have sent you an email to discuss this further. Alternatively, you can always reach out to us via the chat option available under your account or email us at [email protected].(24X7) Kind regards, Mudit
Dec. 1, 2020
Mal optimisée pour le dropshipping ! L'appli ne permet pas de masquer le transporteur Aliexpress Sandard Shipping s'il est activé. Problème, s'il est désactivé, le statut du colis n'évolue pas avant sa prise en charge par le transporteur local. Cela laisse potentiellement un gap de 10-15 jours avant que les infos de tracking ne commence à remonter. C'est source d'inquiétude pour le client. L'appli est également buggé avec des tracking qu'elle n'arrive pas à faire apparaitre sur la page de tracking ("commande introuvable")... source d'incompréhension pour le client. ET SVP soyez plus transparents sur les features qui disparaissent quand la période d'essai se termine !!! j'ai eu la très désagréable surprise de découvrir que des mails en anglais ont été envoyés à mes clients sans que je le sache ! La personnalisation initiale avait été effacée. Problème : dans le dit mail en question apparaissait Alixpress, j'ai donc perdu un client à cause de vous. Le support était à peine compréhensif. Conclusion: j'ai changé d'appli et je suis allé chez votre concurrent Parcel Panel qui a bien compris les besoins de ses clients en dropshipping. Je mets 2 étoile pour la page de tracking qui est belle
Hello, Thank you for your feedback. We are afraid to inform you that we do not have the feature to change the courier name on the tracking page as of now. However, we will update you once we have this feature in our app. Also, regarding the pricing plans, you can visit our official website or refer to the below link to know more about all the plans. https://www.aftership.com/pricing/ If are having any other queries, you can connect with us anytime at [email protected] or through the live chat feature of our app. Regards, Manish Mittal
Nov. 23, 2020
Didn't work. Support agent advised to wait for 3 hours, still did not work. It wasted my time. I don't recommend.
Hello, We apologize for the inconevnience caused to you. One of our support members will reach out to you and we will assist further with steps to resolve the issue at the earliest. Regards, Nitesh
Jan. 21, 2021
UPDATE 21/01/2021: I was overcharged a couple months ago. I've told them at least 3 times and they keep saying they've passed it to billing. It's now been 3 weeks without any meaningful response. Also contacted Shopify who are reluctant to refund me even though they agree I was overcharged. My advice? Stay away from this app until their management steps in and fixes this. OLD REVIEW: App is great and works mostly like it's supposed to. Told the team about a bug and they said it'll be fixed in 3 days, lets' see how that goes. Main reason I'm taking 1 star off is the chat support seem to pick and choose which issues to reply to. Sometimes I can see "read" but no response. If I ask them about it a few days later, they respond initially then disappear again. I suspect if the issue involves more time and effort they don't bother with it.
Thank you for sharing your valuable feedback. We apologize for the inconvenience caused. We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further. You can also reach out to us via the chat window available on your AfterShip account or email us at [email protected] (24X7). Kind regards, Mudit
Nov. 15, 2020
fast and convenient support, qualified specialist. Highly recommend. Support decided all my problems just in 2 minutes. I had a code problem...
Thank you for sharing your valuable comments. Let us know if you have any further questions. You can contact us at [email protected] (24X7). Best Regards, Anurag Pal
Nov. 10, 2020
Bonne page de trackage de colis Outil très ergonomique et facile à prendre en main Service client très bien : disponible, rapide pour répondre Par contre les notifications d'email de fonctionnent pas. Notamment la première INFO RECEIVED qui est remplacé par la notif Shopify par défaut
Thanks for your valuable feedback. Kindly note that if you enable the notifications then it will not send notifications for previously added tracking number notifications will be sent for the newly added tracking numbers. We have also sent a separate mail to you.
Nov. 5, 2020
Fast response and he could speak in german. I was surprised! Thanks for the support! I appreciate that
Thank you for your review. Do let me know if you have any suggestions or feedback for us. You can always reach out to us via the chat window available at the bottom right corner of your AfterShip account or email us at [email protected]. We are available 24X7. Kind regards, Mudit
Oct. 28, 2020
Good customer service, only Ali standard shipping integration missing... its a little minus expecially for those who are just starting and using the aliexpress directly
Thank you for sharing your valuable comments. We will try to integrate "AliExpress standard shipping" and hopefully will be available in the future. Let us know if you have any further questions. You can contact us at [email protected] (24X7). Best Regards, Nitesh Pandey
Oct. 28, 2020
the support was great and fast also they tried to do their best to help me , I fully recommend after ship
Thank you for sharing your valuable comments. Let us know if you have any further questions. You can contact us at [email protected] (24X7). Best Regards, Nitesh Pandey
Oct. 26, 2020
j'aime beaucoup il y a beaucoup de transporteurs disponibles, je l'utilise pour envoyer plus de 100 mails par mois
Merci d'avoir partagé vos précieux commentaires. Faites-nous savoir si vous avez d'autres questions. Vous pouvez nous contacter à [email protected] (24X7). Sincères amitiés, Nitesh Pandey