Zopi: AI AliExpress Dropship

Hi, We're sorry to hear about your experience and understand how unexpected billing can be frustrating. After reviewing your account, we confirmed that your store was subscribed to the Scale Plan, not the Free Plan. Shopify charges for the current billing period, while cancelling a subscription only prevents future renewals. We've already reached out to you via email with more details about your subscription and have been working with you to resolve this matter. When you have a chance, please check your inbox (and spam folder if needed) and reply to our email so we can continue assisting you. Our team is always here to help and will do our best to ensure any concerns are resolved as quickly as possible. Daisy from Zopi Support Team

Hi there, Thank you for sharing your feedback. We'd like to clarify that your Zopi plan was a one-time charge, not a recurring subscription, so there was no active plan that needed to be canceled and no future recurring charge from this plan. Our support team has also responded to your requests and sent several follow-up emails, but unfortunately, we haven't received a response from you. It's possible that our emails were filtered into your Spam or Junk folder, so could you please check there as well? We're still happy to assist and clarify any concerns you may have. We'd really appreciate it if you could review our previous responses and consider updating your review once the situation has been clarified. Best regards, Daisy | Zopi Support Team

Hi there, thank you for your feedback — we’re truly sorry for the inconvenience you experienced 💜 We want to assure you that our team immediately looked into the issue and it has now been fully resolved. We’ve already reached out to you directly with a personalized solution to make things right, including compensation for the trouble caused. At Zopi, providing fast and dedicated support is our top priority, and we truly appreciate you bringing this to our attention so we can continue improving. If you ever need further assistance, we’re always here and ready to help 💜

Hi There, Thank you for sharing your feedback with us. I’m really sorry to hear about your experience and would love to understand more about the issue you mentioned with “always logging.” I’ve already sent you 2 follow-up emails asking for more details so we can investigate and resolve this for you as quickly as possible. Could you kindly check your inbox and let us know a bit more about what happened? Your feedback means a lot to us, and we’re here to make sure you get the best possible experience with Zopi. Best regards, Daisy

Hi There, We’re truly sorry to hear about your disappointing first experience with Zopi. We completely understand how frustrating it must have been when your first orders didn’t go as expected. We’ve already reached out to you directly and provided detailed guidance on how to fix order #1006 (missing supplier link) and how to correctly process orders #1007, #1008, and #1009 inside Zopi rather than through Shopify’s Request Fulfillment button. This way, your orders will stay properly linked and fulfilled. We’d love the opportunity to guide you step-by-step and make sure your next orders run smoothly. Our support team is always here to help — please don’t hesitate to contact us anytime. Many of our merchants are already running their stores successfully with Zopi, and we’re confident we can help you achieve the same once everything is set up properly. Best regards, The Zopi Team

Hi there, My name is Daisy, Support Lead at Zopi. First and foremost, I want to sincerely apologize that your experience with Zopi has been frustrating. We genuinely regret that we haven’t met your expectations, and we truly value long-time users like you. Let me address the key concerns you raised: "Zopi is overcharging yet providing no useful features." We’re sorry you feel this way. Zopi is built to automate key dropshipping tasks — including product importing, fulfillment, smart pricing, AI content, and tracking — to save your time and effort. If there are specific features you found lacking or pricing concerns you’d like to highlight, we’re more than happy to listen and improve. "It fulfills orders automatically through its own expensive suppliers." Actually, what you're referring to sounds like our Smart Supplier feature — designed to help sellers like you save time and maximize profit. When enabled, Smart Supplier automatically selects the best available supplier based on: - Faster shipping time - Higher reliability - Better profit margins (based on product + shipping cost) That said, it’s 100% optional. You can always select your own preferred supplier. To clarify, our internal review shows that only 5 out of your 850+ recent orders were fulfilled via Smart Supplier — and none of those resulted in complaints or refund requests. But if there are specific orders you’d like us to review, we’re more than happy to help! "The tracking is just crap. Not even track a single item. It says merchant limit reached." We totally understand how important tracking is for your business. Regarding the “Merchant limitations reached” error — this message appears because your current Basic plan ($19.9/month) includes 15 monthly tracking quotas. After reviewing your account, we can confirm that all 15 quotas were used in July, which is why no further tracking updates were processed. This limit resets monthly. To avoid this issue, you may consider a higher-tier plan or contacting our support team. We will offer the solution that works best for you. We’d be truly grateful for a chance to help resolve this with you. If you’re open to it, we’d love to set up a quick support session. Thank you again for your feedback — it’s users like you that help us build better. – Daisy & the Zopi Support Team

Dear My Store, We are sorry to hear that you have encountered difficulties with our application. Thank you for taking the time to share your feedback. We understand how frustrating it can be to face such issues, and we sincerely apologize for the inconvenience. Regarding the issue you mentioned, our support team has tried to contact you via your registered email address to assist you, but we have not yet received a response. We want to resolve this issue as quickly as possible and ensure everything works properly on your side. Please kindly check your inbox (including spam/junk folders) or contact us directly at: [email protected]. We are here to help and hope to hear from you very soon. Best regards, The Zopi Support Team

Dear BALKANSHIELD, We’re truly sorry to hear about your experience with our app, and we appreciate you taking the time to share your feedback. We understand how frustrating it can be to face issues, and we sincerely apologize for any inconvenience this has caused. We acknowledge your concerns regarding order fulfillment difficulties. Regarding the specific issue you encountered, our support team has already reached out and will provide detailed assistance to resolve it as quickly as possible. Please know that our team will work to improve the app experience. We greatly appreciate your patience and understanding. If you have any further concerns, please don’t hesitate to contact us. We’re here to help. We look forward to hearing from you soon. Best regards, Zopi Customer Support team

Rakas ystävä Pahoittelemme vilpittömästi kokemaasi haittaa. Arvostamme suuresti asiakkaidemme näkemyksiä ja olemme sitoutuneet parantamaan palveluamme jatkuvasti. Jotta voimme vastata kohtaamaasi haasteeseen tehokkaasti, tiimimme jäsen on ottanut yhteyttä saadakseen lisätietoja. Asiantuntijamme odottaa vastaustasi keskustellakseen kokemuksistasi ja selvittääkseen, kuinka voimme korjata asiat. Kiitämme kärsivällisyydestäsi ja odotamme innolla, että pääsemme ratkaisemaan asian sinua tyydyttävällä tavalla. Kiitos luottamuksestasi meitä kohtaan. Ystävällisin terveisin, Zopin tukitiimi.

こんにちは、たかしさん ご不便をおかけして誠に申し訳ございません。 あなたの懸念についてですが、ドロップシッピングはオンライン小売業者が注文を処理するものの、商品の在庫を持たない人気のビジネス モデルです。つまり、サプライヤーからの在庫切れの製品がある場合は、別のリンクに置き換えて再マッピングし、新しいサプライヤーで継続的にフルフィルメントを行うことができます。 2 番目の懸念事項については、新しい注文がある場合、アプリは顧客の住所をサプライヤーと同期して履行するのに役立ちます。弊社のエージェントの 1 人が、注文の問題について話し合ってサポートするためにあなたに連絡を取りました。 ご不便をおかけいたしますが、ご満足いただけるようこの問題を解決できることを楽しみにしております。 私たちを信頼していただきありがとうございます。 よろしくお願いします、 Zopiサポートチーム

Chère Annick, Merci de nous avoir fait part de vos commentaires et nous sommes vraiment désolés pour cette expérience indésirable. Il semble y avoir un léger malentendu que je voudrais aborder. Zopi est une application conçue pour vous aider à passer des commandes en synchronisant automatiquement les informations de votre commande afin de faciliter l'exécution des commandes en quelques clics simples. Le processus n'est pas entièrement automatique et Zopi n'expédiera pas la commande sans votre action et confirmation. Un membre de notre équipe vous a contacté par e-mail pour vous aider à traiter correctement la commande et attend actuellement votre réponse. Nous espérons avoir de vos nouvelles bientôt. Cordialement, L'équipe d'assistance Zopi

Dear Sam, We sincerely apologize for any inconvenience you have experienced. We greatly value the insights from our customers and are committed to continuously improving our service. Your concerns have been investigated by our internal team. One of our representatives reached out to you shortly to discuss your feedback in more detail and to ensure we address any issues you may have encountered. We appreciate your patience and look forward to resolving this matter to your satisfaction. Thank you for your trust in us. Best regards, The Zopi Support Team

Hi Anthony! Thank you for submitting a review of our app! We value your feedback and want to address your concerns. We understand that you received a notification on Shopify which caused some confusion and want to clarify that this notification was not generated by Zopi, but was due to certain settings on Shopify. Zopi is designed to help you import products from Aliexpress to your store and assist in fulfilling these orders with just a few clicks, without altering any settings on Shopify. We did respond to your initial concern, but it seems you may not have received our response. We would appreciate the opportunity to discuss this further with you to help you solve this problem as one of our agents will be reaching out to you shortly via email. We look forward to resolving this matter to your satisfaction. Best regards, The Zopi Support team

Hi Khaled, Thank you for leaving feedback on our app. It seems there might be a slight misunderstanding regarding our app that I would like to clarify. When you cancel the Zopi plan, your current subscriptions and quotas will remain active until the end of the billing cycle. After that, your account will be reverted to the free plan. Rest assured, the cancellation will not affect the quotas for any features. One of our teammates has already reached out to you via email and we look forward to hearing from you. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, The Zopi Support team

Hi Chris, Thanks for leaving a review for us! We take the feedback from our customers very seriously in order to improve the service. Our team is committed to addressing any concerns or issues you may have encountered. It's a pleasure for us since you are still here (not many people did that after a bad first experience), and one of our agents has reached out to you to discuss your feedback in more detail. We value your input and look forward to hearing from you soon. Best regards, Ali Orders team