Zopi: AliExpress Dropship, POD
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Rating
4.5
feedback
276
chart
#843
All reviews
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Dec. 15, 2023
Shiro understood well the issue and made sure that is reported correctly to development team. new version has been released in less than 24 hours. Very dynamic and friendly team.
Oct. 23, 2023
Perfecto, tenía problemas para ver los precios originales de los productos importados desde Temu y he hablado con Rocy y todo se ha solucionado. Además, me ha dado consejos y recomendaciones de aplicaciones que seguro mejorarán mi proyecto. Excelente, hace tiempo que no tenía un soporte técnico tan pertinente, rápido y colaborativo. Plus demás, en un perfecto Español.
Oct. 17, 2023
Henry was fantastic in Customer Support, answered all my questions and forwarded me information so I may be informed and may use all the features offered. Answered the chat within seconds, very personable and no question was left unanswered. Looking forward to using this app, I'm already liking the customer service being on top of answering all my questions. Give it a try!
Sept. 18, 2024
because i canceling my yearly subscription the have my subscrition reduce and abd i have been limited to use this app, i paid for one year and i have one more month ´, but because i have canceling my subscription my accout hase been limited, before canceling my yearly subscrition i can import 250 items and after canceling i can not import the same number of items it hase been limited to 100 or 110. as an advice nobody should use and paid for this scam app. it should be -5 star
Hi Khaled, Thank you for leaving feedback on our app. It seems there might be a slight misunderstanding regarding our app that I would like to clarify. When you cancel the Zopi plan, your current subscriptions and quotas will remain active until the end of the billing cycle. After that, your account will be reverted to the free plan. Rest assured, the cancellation will not affect the quotas for any features. One of our teammates has already reached out to you via email and we look forward to hearing from you. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, The Zopi Support team
Sept. 29, 2023
Jennie is the most professional and helpful person I have ever met. She was always there when I needed her. Thank You, Jennie!! I recommend this app.
Oct. 26, 2023
Onboarding was great! They were able to answer all my questions and the direction provided was spot on. The team was great in providing feedback on my orders. The rest of the support team, is amazing, making a great partner. Zopi works! Thanks
Sept. 14, 2023
This app is terrible. What they don't tell you is that it doesn't work without the chrome extension, then you have to match the store email to the extension login for it to work. Then you have to wait countless hours for support which feels like a bot. In good faith, I bought the first month at 19.99 and within 15 minutes it wasn't going to function. I was then asked to wait 12 hours, then 24 hours and now it just doesn't work cause Ali Express had made changes. This has been a disaster and the worst part is support pointed to a url and told me I can't have a refund cause they don't do that. I think it's borderline criminal behavior and I will alert Shopify to these questionable terms.
Hi Chris, Thanks for leaving a review for us! We take the feedback from our customers very seriously in order to improve the service. Our team is committed to addressing any concerns or issues you may have encountered. It's a pleasure for us since you are still here (not many people did that after a bad first experience), and one of our agents has reached out to you to discuss your feedback in more detail. We value your input and look forward to hearing from you soon. Best regards, Ali Orders team
Sept. 8, 2023
I absolutely LOVE LILY FOR THE CUSTOMER SERVICE, SHE RESPOND VERY QUICKLY, She answered every question, And resolved every issue, THANK YOU SO MUCH!!
Aug. 15, 2023
They helped me alot with a problem their is Ciara from Alie order and she help me with a problem that i had for month so now im free thank to Ciara !!!!.
Aug. 14, 2023
I worked with Ciara who was very helpful & knowledgeable. She was very detailed in giving suggestions which made everything easier.
April 13, 2024
Thank you Violette, you gave a very good experience , Showed me what to do and fixed my problem for me, Thank you so much
Aug. 4, 2023
Good customer service and easy to use! Ciara was very nice and helpful showing me the process to setup the app correctly for my store. Would highly recommend
Store
My Store
Using app
About 20 hours
July 28, 2023
I am new user i do not know anything but when i contact representative Ciara help me so much and i learn so much from her THANKYOU
July 27, 2023
Excellent Support By Clara On Staff! Great Service and Prompt response to all my questions. Highly recommened.