Ali Reviews: Kudosi Reviews
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App
Rating
4.9
feedback
14,525
chart
#488
All reviews
Rating Breakdown
Review RSS Feed
May 12, 2020
Stupid app, doesn't let me transfer my membership. I paid for the membership, but you don't let me transfer. Then scam my money. I don't recommend this app. They scam me. Now my money is gone. I ask customer service but they no help me. They say im stupid. Make all my customer gone.
Hello Arron, Here's Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you. First of all, "one app account is used for one Shopify store" is a Shopify Policy, so even we really want to help you, but it is impossible to transfer the subscription, not only for us but also other apps. Secondly, if you are using our app in another store, we can consider to offer a special discount to that store as our apology, so please help to reply to my email for further discussion. Look forward to hearing from you soon. Regards, Kate
May 12, 2020
Just use other app and save yourself some money and time. No refund will be given no matter how many times you explain your case.
Hello Annabel, Here's Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you. I did a deep check on your situation, and please let me explain it clearly for you. First of all, the charge was processed on Shopify side, and when you approved it, Shopify would give you a notice about the price and date of charge. Next, you approved the Essential plan, and used our app in the whole month. Therefore, it is impossible for us to refund this charge. We truly understand that you feel confused, and upset with the situation. Of course we really want to help you as always, but according to our Policy and Shopify payment Policy, we could not process the refund this time per your request. Please refer to our Refund policy here for more details: https://help.fireapps.io/en/articles/2001280-payment-refund-policy Besides, for your information, we are providing 3 plans (Starter/ Essential/ Premium), and Starter plan is charged for $9.90, so information you received from our advertisement is true. If you had chosen Starter plan when installing, I am 100% sure to you that you would have not been charged more than $9.9. Thank you for your understanding, and if you have any further concern, please feel free to contact us via our live chat, or email at [email protected] Regards, Kate
May 9, 2020
This app charged me even if i already deleted this app before my free trial end. And now they cannot fix it for me, while me without no money in account bank don't know how to pay those bill. Please cooperate with me. Or this app very useless and just give trouble.
Hi Edy, Here is Seri from FireApps Customer Support Team of Ali Reviews, and we are deeply sorry for any inconvenience this may have caused. Actually you uninstalled our app few hours late, so that's why you were charged. Thus, I would suggest you to check out our policy here for more details: https://help.fireapps.io/en/articles/2001280-payment-refund-policy Besides, after discussing with my manager here about your situation, we made one-time exception for you, so please keep it in mind to avoid making the same thing in the future. For now, Shopify has confirmed to us that money was refunded successfully to your account for this store, InOut Vigor. Last but not least, we will be more than happy to see you to re-install our app in the future. Therefore if you have any further concern later then, please feel free to contact us via our live chat, or email at [email protected]. Have a great day. Best regards, Seri
May 6, 2020
Well, you can´t export your reviews if you want to stop using this app. you will simply lose the reviews, what a joke.
Hello Alexandra, Here's Kate from FireApps Support Team, and I am sorry for the inconvenience caused to you. At the moment, the export function is not available. However, I noted to our team about this request to consider it in a future release. Besides, it would be really helpful if you could share us the reason why you want to export reviews, or please let me know if you need any more support. Look forward to hearing from you. Regards, Kate
May 3, 2020
i can't find my products it's not good
Hi there, This is Johnson from the FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store. I would like to inform you that this is an unexpected bug, and our Development team has resolved completely, so please give us another chance to serve you by re-installing our app. Thank you for your understanding, and if you have any further concern, please feel free to contact us via our live chat, or email at [email protected] Regards, Johnson
May 3, 2020
very good app until you need the support that horrible, I paid for the app and couldn’t access it was on a page to select the plan but had already been charged 9.90 USD along with the shopify monthly fee, that is, it was already paid, I called support to resolve, gave access to my account but after that my messages did not respond anymore, greater lack of respect, now I am trying to cancel the app and I want my money back because I paid and did not use I did not have access to the settings. On the free trial days it was working normal and I even liked the app, a good competitor against the loox but I had a problem and they didn't solve it, it wasn't a good experience in that sense.
Hi there, This is Anna from the FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store. I would like to inform you that your issue has been resolved, and I am following up with you via our active conversation. Look forward to hearing your reply. Regards, Anna
April 26, 2020
为什么我试用期间卸载应用后，任然扣费，为什么我试用期间卸载应用后，任然扣费，为什么我试用期间卸载应用后，任然扣费，为什么我试用期间卸载应用后，任然扣费，为什么我试用期间卸载应用后，任然扣费，为什么我试用期间卸载应用后，任然扣费，
Hi Chengchao, I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you. The reason for your bill was because you used our app for more than 7 days. Please refer to our Refund policy for more details: https://help.fireapps.io/en/articles/2001280-payment-refund-policy Since we are having an active live chat, please help to reply on it to me. Have a great day. Best Regards Johnson
April 25, 2020
You take more time to respond than the app to load reviews in every languages whereas the settings are right set up. how many coffee am i going to drink ?
Hello Ayhan, Here's Johnson from FireApps Customer Support Team, and I am really sorry for the inconvenience caused to you. Since we are having an active live chat, please help to reply on it to me for faster response. Regards, Johnson
April 25, 2020
I can't use the app because everytime I add reviews it asks about giving 5 stars like homeless people
Hello there, Here's Kate from FireApps Customer Support Team, and I am really sorry for the inconvenience caused to you. Could you please let me know problem you got which prevented you to use our app properly? Look forward to hearing your reply. Regards, Kate
April 25, 2020
The app is called AliReviews, but no reviews are downloaded from AliExpress. It is 100% not importing the reviews from AliExpress. The name of the app does not fit at all and only confuses.The reviews are generated and duplicated, e.g. Great experience, Great experience, etc.. The settings can be adjusted, but they are not applied. The reviews are in Arabic, Spanish, Russian, etc. I had contacted the support, but they forward me to another department. On the contrary, it only harms your website because of the strange reviews.
Hello Ali, I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience has caused to you. For your wondering, there might be some misunderstanding, and I would like to confirm that our app can help you to import reviews from Ali Express quickly and easily. Also I tried to import reviews for the product you provided, and I could get them successfully. Therefore, could you please consider to re-install our app, and give us another chance to support you? I am looking forward to hearing from you soon. Regards, Kate
April 15, 2020
This is probably the worst recurring app ever. You pay $20/month and can only use 20 reviews per product, if you want only 200 then you have to pay $50/month. There are tons of alternatives out there - avoid this at all costs. That's how you ruin a business, overpricing basic stuff.
Hello there, I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to you. First of all, it seems like you have never contacted us to get more details information about your concern. Therefore, please let me explain it clearly for you. In Essential plan ($19.9/month as you could see), we are providing 2 ways to import reviews (from Ali Express and from CSV file). In total, you can have 1000 reviews per product. 20 reviews per product is the limitation for CSV function ONLY, and please check these articles to get more understanding: - https://help.fireapps.io/en/articles/3638057-what-are-limitations-with-import-csv-function-in-starter-and-essential-plan - https://help.fireapps.io/en/articles/3573080-not-reach-limitation-yet-but-i-can-t-add-more-review-how-does-data-limitation-work Last but not least, I truly apologize for this misunderstanding, and I really hope you can start trying our app with 7-day FREE trial at any plan. Should you have any further concern, please feel free to contact us via our live chat, or email at [email protected] Have a great day. Regards, Kate
April 8, 2020
It's charged as monthly fee, however, the number of product review count was base on all historical data and no way to reset the counter. E.g. if you imported 100 products review and you want to change some setting, delete and re-import the review again for the same 100 products. It's counted as 200 products reviews used. The only way is to upgrade and pay more to have more product counts you can use until you reach their top plan.
Hi Wong, This is Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store. First of all, I would like to make it clear that we do not limit number of imported reviews on historical data. You can remove old, and add news one (I suggest to use In BULK option) as much as you want at any time. What we limit is number of imported products based on historical data and your plan only. The behind reason is that this action will take a lot of resources from our system, and we want to make sure that all of our valuable customers will get results fairly to deserve what they are paying for our app. Should you need further concern, please feel free to contact us via our live chat, or email at [email protected] Regards, Johnson
April 7, 2020
**If you plan on having a store for multiple years, and constantly changing products to keep up with the trends, guess what? You will eventually need to keep upgrading your plan... non stop.. even if the count of products stays the same. RIDICULOUS: Historical data for imports.. When you open a store make sure you know from the start which direction you want to go... Example: If you open a store selling kids toys and add 1000 products, then later you decide you want to change the store direction and start over and you **delete ALL products** , and now you want to now sell shoes... guess what? all previous imports count against you and you will need to upgrade the plan... even if you have 5 products in your store going forward, all previous imports count against your plan.
Hi David, Since we are discussing via a separate email chain, I will work on it directly for faster response instead of here (at Shopify App store). Regards, Raymond
April 2, 2020
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Hello there, I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you. I did check our communication system, and found that we have not received any request from you, so I am not quite sure what happened there. Therefore, please let me know more about your concern/issue, so that I could support you at my best. Look forward to hearing from you, and if you have any further concern, please feel free to contact us via our live chat, or email at [email protected] Regards, Kate
March 23, 2020
When we are facing the CoronaVirus and most all companies are helping us with extending their free trial or bill. I have reached out to AliReviews and they did not help knowing that the world is facing a lockdown and sales are very very hard they did not support us like others sadly they did not care
Hi Mohammed, I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you. COVID-19's influence and corollary were the whole worlds, but we always want to do everything in our power to support you in this unexpected situation. As a result, please help to send your billing information, then we will check to see if you are eligible to get a refund, or special discount. Thank you for your understanding, and if you have any further concern, please feel free to contact us via our live chat, or email at [email protected] Cheers, Johnson
March 16, 2020
They rolled out new CSV import, fantastic, now I can do my reviews much faster, but unfortunately, their so-called CSV "bulk" import only allows 20 reviews on medium plan, yes 20 reviews, and they call that "BuLK". I only want to import only 150-200 reviews to create trust to my customers and I need nothing else like fancy popups etc, I have to upgrade to their 50 bucks plan, total joke, don't waste your time.
Hi there, I'm Anna from FireApps Customer Support team. First of all, thanks for using our app, and your feedback. Regarding your concern about CSV function, Essential plan only allows to import 20 reviews each time, therefore in case you want to do more than that (for e.g. 150-200 reviews each time), you will need to upgrade to Premium plan. In case you do not want to upgrade to Premium plan, we also provide an option to import in Bulk from AliExpress via Ali Order, or Oberlo. Please take a look from the below link for more details: https://help.fireapps.io/en/articles/2933057-how-to-import-reviews-in-bulk-via-ali-orders Besides, since we are having an active conversation via chat, please feel free to let me know if you have any further concerns. Look forward to hearing from you. Regards, Anna
March 11, 2020
I used to like this app when I used to have more than 100 products in my stores and I was at their essential plan. Now, I've deleted most of my products and currently have 100 products in my store and downgrade my plan to a starter plan which has a 100 product limit. But still, they keep making me upgrade my plan because they still count my previous import history which doesn't make any sense. I currently have 54 imported reviews in my store and they won't allow me to import more if I don't upgrade.
Dear Rey, Here's Anna from FireApps Customer Support team, and I deeply apologize for the inconvenience may caused to you. First of all, along with our update in version 5.0, we decided to limit number of some elements per plan which you can get more details from this article: https://help.fireapps.io/en/articles/3573080-how-does-data-limitation-work This big change was planned, and informed to our customers during last November via in-app chat + emails. However, maybe you missed it that led to this confusion and bad feeling to you as our old valuable customers. Besides, I have seen that you're contacting our agent (Andy) on this issue, so feel free to let him know if you need any further support. Thank you for your understanding. Best Regards, Anna
Feb. 26, 2020
The app has nice design but is super inconsistent. Sometimes lags when importing reviews and requires re-logging. The embeded stars rating does not work on custom pages from shogun or pagefly and the support can provide very limited assistance.
Dear Alexander, Here's Muffin from FireApps Customer Support team. First of all, I'm deeply apology for the inconvenience may have caused to your experience. Besides, as I can see, my teammate, Jennifer, worked with you on this issue. After checking carefully, our app - Ali Reviews - unfortunately had conflict with 3rd party app, Shogun. Therefore, our rating stars was not able to work well on it, and I am going to ask our Development team to take a look on it. Meanwhile, could you please contact your Third party, and ask for their support? In case they need any assistance from our Development team, please let me know. Thanks for your understanding, and look forward to hearing your reply. Warm regards, Muffin
Feb. 19, 2020
no funciona la aplicación. No aparece en mi tienda. Esta todo en ingles y muy mal explicado. Nadie me ayuda a solucionar el problema. Solo envían enlaces.
Dear Daniel, Here's Raymond from FireApps Customer Support team, and I am very sorry for the inconvenience caused to you. Regarding to your concern, I checked your store, and saw that review box as well as rating star have not been shown on your Product page and Collection page. Thus, I believe that you have not added suitable code yet. In order to fix your issue, please help us create a staff account to email: [email protected] for us to log in and have a look on it, then notice me. This link will tell you about how to create staff account. https://help.fireapps.io/welcome-to-fireapps/faqs/how-to-create-a-staff-account Look forward to hearing your reply. Regards, Raymond
Feb. 15, 2020
The only problem with these guys, is when you uninstall the app (after the trial ended) even after 1 day after the trial ended, they charge you, and if you try to ask for a refund they will not accept it. i hate them for it, they are the only app that does this, literally any other app will offer me a refund even 29 days gone after the trial.
Dear Ori, Here's Muffin from FireApps Customer Support team, and I am very sorry for the inconvenience caused to you. First of all, please refer to our Terms of Service which you have agreed to once you approved the Shopify charge. Secondly, according to our Refund Policy, we stated that we don't offer unconditionally refund after 7-day trial. Before you've started to trying the 7 day trial, we've informed the information about charged without notification after that also. Besides, specifically in this case, you installed our app on Feb 02, and uninstalled on Feb 14 which meant you used our app for more than 7 days (exact 12 days), so that's why we rejected your refund request. Once again, we are deeply sorry for the inconvenience this may have caused. Thanks for your understanding, and your kindness! Regards, Muffin