Ali Reviews: Kudosi Reviews
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App
Rating
4.9
feedback
14,525
chart
#488
All reviews
Rating Breakdown
Review RSS Feed
March 18, 2021
This app is a disaster and cost me a lot and only caused me troubles. The same issues happened over and over again and they did not fix it. I basically paid for nothing! Reviews are not autoupdating, and when they do they dont show properly according to the settings. Lots of claims and promises were not me. I spent more time on fixing issues related to this app that it in helping me! Totally not recommended.
Hi there, Here's John from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused. Since we are updating our app, so some problems might be occurred, however our Dev team is finding the root cause and try to have a resolution for your issue as soon as possible. My colleague is taking care your case via follow-up email, please let them know if you need further support. Best Regards John Ali Reviews - Product Reviews Support Team
Feb. 13, 2020
Doesn't work! It won't import real reviews from AliExpress... It just generate ramdom repetitive false reviews! Can you fix it?
Hello Haggar, I'm Raymond from FireApps Customer Support Team, and I am so sorry for the inconvenience caused to you. Regarding to your concern, Ali Reviews will import reviews randomly from AliExpress. Also please kindly make sure that you haven't re-imported reviews for the same product. Because if you did, that duplication issue will be occurred. The solution (if you did) will be, re-importing reviews for that product, and select "Remove all imported reviews" function. As a result, it will be automatically remove the old reviews, and import reviews again for your without being duplicated. Besides, since you uninstalled our app already, could you please consider to re-install the app, and give us a chance for helping you out? Please contact us via our live chat, or email us at [email protected] at any time, and we will be more than happy to help you pass through this pain point ASAP. Look forward to hearing from you soon. Best Regards, Raymond
Feb. 12, 2020
I added this app to my store, but could not get it to show on my site. sent ticket in on day one it has been 6 days and no response so I deleted the app. bad customer services. You should always respond when a client sends a request. skinfully.shop
Hello Manuella, I'm Kate from FireApps Customer Support Team, and I am so sorry for the inconvenience caused to you. As checked, I could see that you contacted to our agent, Jennifer. She sent you an article which instructed you to fix the issue you faced, and also asked for Staff account, so that she could help if the instruction did not work for you. Unfortunately, you have not read and replied that message yet. Could you please consider to re-install the app, and give us a chance for helping you out? We're looking forward to hearing from you soon. Best Regards, Kate
Jan. 31, 2020
this app is a scam!! be careful and DO NOT use this app. after they offering a cheap plan and I have been imported a review for 1000+ products and then they suddenly rising up a price from $19.90 to $49.90 per month. otherwise they will not let me use. WTF!! I wasted lots of time working on importing a review and then they suddenly force me to pay more. bullshit business.
Hi there, Here's Raymond from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you. Along with our latest upgrade recently, 5.0, we decided to limit number of some elements per plan which you can get more details from this article: https://help.fireapps.io/en/articles/3573080-how-does-data-limitation-work This big change was planned, and informed to our customers during November via in-app chat + emails, however, due to a mistake from our Marketing team, this message was NOT delivered with FULLY MEANING that might led to confusion and bad feeling to you as our old valuable customers. As a result, we are truly sorry about this, and please contact us via our live chat, or email us at [email protected] to give us a chance to help you pass through this pain point ASAP. Best Regards, Raymond -
Jan. 25, 2020
Bad application with a very poor customer support service. The only support they do is ask you to upgrade your plan so they can make more money
Hi Nader, This is Lynn from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you. As we inform you via live chat, according to our policy, at the moment we do not have any solution to add more products which can import reviews for your store, since you have already reached your plan limitation. More details can be found from this article: https://help.fireapps.io/en/articles/3573080-how-does-data-limitation-work Thank you for your understanding, and if you have any further concern, please feel free to contact us via our live chat, or email at [email protected]. Regards, Lynn
Jan. 19, 2020
Do not treat your requests. ,worst service. It is better to pay more and get a good and professional service.
Hi Yossi, This is Lynn from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you. Regarding your concern, discount for your current plan, I am so regret that we do not have that kind of discount at the moment. If you have any further concern later, please feel free to contact us via our live chat, or email at [email protected] Regards, Lynn
Jan. 12, 2020
This app was great for me at the $10 price point although once you upgrade your Shopify plan it FORCES you to upgrade to their $30 plan. That's a scam! Deleting this app and installing loox.
Hi Joshua, This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the inconvenience you met. Firstly, at the moment, please note that Essential plan price will depend on your Shopify plan (will be changed when you do upgrade or downgrade Shopify plan). For your specific case, you just upgraded your Shopify plan to Professional, so new price will be applied at $29.9. Please refer to this article for more details: https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering Besides, the reason for this changing is that in Essential plan, our app provides a huge number of number of reviews, imported products, Review request emails, and of course, Ali Reviews Pops in order to scale your business in the fastest way. In addition to, with Shopify Professional plan, it takes us more resources to process, maintain server, and also you will get support 24 hours/7 days along with higher priority under this plan. Thank you for your understanding. If you have any concern, please feel free to contact us via our live chat, or email at [email protected] Regards, Lynn
Jan. 4, 2020
We used this app for a month. Then the inclusions in my package changed. If it changed for the better then I would not be rating it 1 star. We immediately deleted the app. We have moved to Areviews, much cheaper, same functionality, but way more tweaks.
Hi Damian, This is Lynn from FireApps Customer Support team, and I am so regret to hear about the trouble you met. Besides, in case you missed it, along with our upgrade recently, 5.0, we decided to limit number of some elements per plan which you can get more details from this article: https://help.fireapps.io/en/articles/3573080-how-does-data-limitation-work This big change was planned, and informed to our customers during November via in-app chat + emails. If you have any concern, please feel free to contact us via our live chat, or email at [email protected] Regards, Lynn
Jan. 2, 2020
Currently not working, every time i try to take an action i get logged out of the site or receive an error message. Contacted customer support and got no response.
Hi there, This is Petey from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store. Per my check, in the latest conversation with our agent here, your issue has been resolved, so please help to confirm on that conversation, and ask my colleague if further questions needed. If you have any concern, please feel free to contact us via our live chat, or email at [email protected] Have a great day. Regards, Petey
Dec. 29, 2019
Products probably work, if you can get past the poorly translated instructions. Customer service is abhorrent and otherwise absent. Instead of providing actual support they will read you the same line over and over, forward you to website links, and otherwise do anything BUT provide support.
Dear Daniel, My name is Petey from FireApps Customer Support team, and I truly apologize for the inconvenience may caused previously. First of all, I have reviewed all of your tickets in our system, and at some points, our agent was not able to provide a full explanation with clear details that might lead to your confusion, and we surely will take this as a lesson learn in order to improve our service in the future. Secondly, regarding your concern for Ali Reviews app, you have asked to extend the Free trial period for 1 more week . The thing is that you installed our app on December 01, and removed it on December 07, mostly 7-day (a week) already, and I could not see any interruption during this period. Meanwhile, that is the time where customer can explore our app for Free, and we always encourage customer to contact us if any issue with the app. However there was No concern received, and I assume that No issue was found. Therefore, the extended trial request is impossible, and we noticed you about the policy with 7-day Free trial previously via different channels, on Shopify store, on in-app Pricing, and at Shopify Approval Charge step. By clicking confirmation on Approval Charge page, you have agreed with this policy, and we could not change it. Last but not least, should you have any issue with our app later, please let me know via our live chat directly, and I am always willing to help you at any time. Best Regards, Petey -
Dec. 26, 2019
This app is awful. Super glitchy. Cant upload images properly. It shows old unedited reviews after editing them. Customer Support is garbage. Just a really crap review app.
Hi Scott, This is Tony from FireApps Customer Support team, and thanks for your feedback. As I can see, Kate is working on a live chat with you, and seems like issue with uploading image has been resolved. Also please feel free to discuss with Kate if any further concerns. Have a great day. Regards, Tony
Dec. 16, 2019
Tried to install but it's not showing up on my website. They want me to manually which it's their app, they need to make sure it installs correctly automatically. I contacted support and will wait for a reply. Just going to use a different review app for now. Will change my review based on whether support fixes the problem.
Dear Macie, My name is Petey from FireApps Customer Support team, and I am so sorry for the inconvenience caused. As per basic checks on your store, there is no code for review box/rating star added so we have to add it manually. However, we have not received any email/request from you asking about this problem. For this case, please help me to re-install Ali Reviews, and share us a staff account, then we will help you check the issue ASAP with highest priority. Meanwhile, I have sent to you an email as well, thus please keep following up on this case with me through it. Looking forward to hearing from you. If you have any concern, please feel free to contact us via our live chat, or email at [email protected]. Best Regards, Petey -
Nov. 29, 2019
If I wanted to write code I wouldn't have looked for an app in the store! BUT this app REQUIRES CODING! and even after coding the app doesn't work!
Hi Elizen, This is Lynn from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store. As I can check from our system, one of my colleague here, Andy, contacted you directly since last Friday, and issue was resolved with few existing articles. If you have any other concern later, please feel free to contact us via our live chat, or email at [email protected]. Regards, Lynn
Nov. 23, 2019
I don't recommend using this app. Google PageSpeed insight before 77. After installing AliReview 32!!!!! It slows your landing page down and my bounce rate was at 90%!!!
Hi Dennis, This is Lynn from FireApps Customer Support team, and thanks for your feedback. Firstly, I do sincerely sorry for the trouble you met with our app. Besides, as I can see from our internal system, we have never received a request from you, so if you do not mind, please help to re-install our app, and give us a chance to troubleshoot this loading issue for you. Look forward to hearing from you, and if you have any other concern, please feel free to contact us via our live chat, or email at [email protected] Regards, Lynn
Nov. 20, 2019
Like any other app out there. You need a computer to use it. If you don’t have a computer but you do a mobile device; congratulations your s.o.l. What if literally the whole point of starting an e-commerce store was to make enough profit to get a computer. And then do even further dropshipping. It’s very irritating how apps and services don’t take into consideration the limitations For some people.
Dear Dominic, Here's Petey from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you. Unfortunately at the moment, our app can only work on a PC/laptop with its Chrome extension installed that provides the best environment for the app's elements to work properly. Besides, I will bring your comment to our Business Development to consider about a mobile supported version in a near future. Thanks so much for your understanding. Best Regards, Petey
Nov. 13, 2019
there is NO STAR for this ALIREVIEW /ALIEXPRESS REVIEWSapp that will make me want to use this again. i have no idea how they generated so many good reviews, but because perhaps they are in the 'REVIEWS' business, they easily created and imported it themselves, however this is not why i'm writing. 1) BULK import feature is absolutely useless. I imported bulk reviews and to my SHOCK / HORROR THESE REVIEWS ARE BEING PUBLISHED LIVE on my site, instead of it just being imported to our dashboard to edit and manage. Can you imagine the work we have to do if we import 20- 50 reviews and it all gets uploaded to site for 100 products? We have to do so much work 'backwards' just to remove those reviews, and take it all down before the customer sees it live on site. Mind you, there is no way to turn the LIVE import off. it just is. Also there are so many bogus reviews on the aliexpress vendors, name doesn't match country, genders doesn't match names etc that it's really crucial to edit. and imagine all this LIVE on your site. 2) BUGGY reviews via download ; i downloaded a review via aliexpress for one product, and out comes reviews for another product , and this has happened more than once for 2 different products. I have so far only done 4 product review imports so that's 50% of the time. 3) Customer service is ok, but doest't seem to grasp the gravity of the problem, and keeps apologizing. HEY APOLOGIES ARE NOT going to make the app better, having a better and smarter app makes the app better! 4) Don't bother with paying for the bulk order because you have to backtrack and do everything in the normal paid feature. finally, features for downloading reviews are limited, so sayonara kudasai, this app took up so much time fo rme to just edit a couple of reviews due to the above and backtracking and bugs etc that i wish they would pay me to review this instead! UPDATED: PETEY: WHAT BLOODY RUBBISH are you talking about - the other thing your team is FAMOUS for doing is creating nothing but excuses to all the revelations i have made instead of targeting the problem head-on and providing the solution 1 by 1 ! IN regards to point no 1 that you made about me importing Alireviews sample ( total bollocks!) and i have screenshots that i've sent to prove it, links as well in regards to POINT NO3 - are you absolutely OUT OF YOUR MIND or not in communication with your team OR just plain dumb? OF COURSE i gave one of your girls access to my shopify admin and added her as collaborator to check! I have deleted her since your lame excuses of service and refused anymore access in case you guys f up my backend of the store, seeing your app is nothing but bugs, which one of your guys admitted. another reason I'm not using this app anymore is mainly also because this team is nothing but FOS ( full of sh*t) instead of solving your problems, they keep adding to it by "tai-chi-ing" and NOT addressing the real issue, GOING ROUND AND ROUND AND ROUND CREATING EXCUSES and try to confuse the heck out of you and want you to be absolutely lost! They don't even know what the hell they're talking about you think your customers are stupid and don't know what they're talking about Petey ? You are insulting our intelligence, not wasting anymore time here! To NEW users, if you really want to know what i'm talking about, these guys NEVER give you a straight answer and string you round and round, all you have to do is read customer's service reply below to me to know this is exactly how they behave. Absolutely USELESS
Dear Cheryl, Here's Petey from FireApps Customer Support team. First of all, please accept our sincere apology for all inconvenience may have caused to you. Regarding to your your concerns, I have reviewed this case carefully, and I can see you had 3 issues, so I would like to make it clear as the following: 1/ "Wrong reviews imported" issue For this concern, I believe that you imported reviews in Ali Reviews app dashboard by using the example product link we gave in our On-boarding tutorial. It is just for testing purpose, and to show new user know about what they need to copy into this field. Therefore, for your real product going to put into store, you should find your own product link on AliExpress, and use it for your product. 2/ "Reviews publish/unpublish after imported" issue: At the moment, in order to provide best convenience for most merchants when doing import reviews, we do set "Auto publish all reviews" after imported. In your specific case, since you want to check/edit reviews to make sure all the reviews are good to go before publishing, we have a resolution for you with just 1-click: you can choose Bulk unpublish from Action dropdown menu, and as a result, all reviews will be unpublished immediately. However, I also acknowledge your opinion, and will bring it to our Business Development team for considering to have an option to make reviews auto unpublish right after importing in future release. 3/ "Rating star" issue We asked you to provide a staff account in order to assist you with coding, but you has not given us permission to access. Furthermore, we will be more than happy to see you re-install our app again later, and give us a chance to help you out of all these problems. I also am going to get in touch with you in a separate email for better following up, so feel free to share me your feedback. Look forward to hearing from you soonest, and have a great day. Best Regards, Petey -
Oct. 18, 2019
Made me site slow don't use it at all. The worst app for the reviews. It will make your site slow too
Hello Sarthak, I am Kate from FireApps Customer Support Team. First of all, I am so sorry for the inconvenience that may have caused to you. Besides, as I can see, my teammate, Jennifer, worked with you on this issue, however she did not receive any reply from you for a long time, not sure what happened there. By the way, I have passed this comment to her to continue following up directly then. Should you have any concern, please feel free to contact us via our live chat, or email at [email protected]. Regards, Kate
Oct. 11, 2019
Downloaded and it didn't even work for me. Said this: Error ID: d596cd3caac744fe9ace85179f0f9e8d
Dear Customer, Here's Petey from FireApps Customer Support team, and we are so sorry for the inconvenience caused. I just checked again, and everything is now good from our end. Could you please help me reload the browser and access to the app again? I believe it will work then. If no changes, please feel free to contact us via live chat, or email us at email [email protected], then we will help you at the soonest. Look forward to hearing from you soon. Best Regards, Petey
Oct. 10, 2019
i was using this app and that was great after a while, they start showing me an error message in the hole product page even if i deleted they still showing me the error message, bad app ever.
Dear Customer, Here's Petey from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store. As per checked, I can see that you installed our app 1 month ago, and uninstalled it just 2 minutes later then. Also there was no communication between you and our support team for further troubleshooting. Therefore, would you mind sharing us what the error you were facing at that time? It would be great if you can re-install the app, and give us a chance to help you out of that problem. Meanwhile, I have sent you a separated email to follow up on this case with better response, so please reply back to us ASAP. Look forward to hearing from you at the soonest. Best Regards, Petey
Sept. 19, 2019
Beware of their refund policy and make sure that you have completely uninstalled the app if that is what you intend to do. When you uninstall the app take screenshots.
Hi there, This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the trouble you met. For your case, as I double checked, you have not uninstalled the app until September 18, therefore, it is impossible for us to issue you a refund for the time that you still used the app. Also monthly you should receive bill from Shopify, so it should give you a heads-up about those charges. Besides, when you started to install and use our app, it meant you agreed to our policy here, and please feel free to let me know if there is anything you misunderstood and/or uncleared: https://help.fireapps.io/en/articles/2001280-payment-refund-policy Hope this will be helpful to you, and if you have further concerns on this, we are willing to hear and assist you ASAP then. Regards, Lynn