AMP: Australia Post Shipping
Australia Post rates, labels, and automated tracking made easy
Rating
4.3
feedback
108
chart
#4,163
All reviews
Review RSS Feed
Sept. 25, 2025
We've had some incredible help from the team at Addition recently, specifically Laura who has guided us with some very helpful information on the recent changes with Australia Post Shipping to the US. Can't recommend them enough. Thank you!
July 21, 2025
I spent over 10 hours trying to get everything working today and ended up losing business because of this app. No response from support at all. The app is clunky generating labels was painfully slow, often taking around 30 seconds per label. Customers were receiving errors saying their address couldn’t be shipped to, even though I tried everything. Some orders would work, others wouldn’t, for no clear reason. I upgraded the app after using it successfully for 5 or 6 years, hoping to use the new label feature and apply shipping rules like free shipping over a certain amount. That’s when everything went downhill. No customer support. No live chat. Nothing. You’re a tech company 24+ hour response times are not acceptable. I switched to “Australia Post Rates & Labels” and they responded immediately and helped me with setup. Honeslty wasted a whole day and lost money stressful to say the least.
Hi Travis, We're really sorry to hear how frustrating this experience was, especially after using the app successfully for so many years. It’s clear you put a lot of time into trying to get everything set up, and the issues you encountered clearly impacted your business and caused serious stress. That’s not the experience we ever want to deliver. We completely understand why you made the decision to switch, and while we regret not being able to support you in time, we do genuinely appreciate the honest feedback. It's already helped us identify some key areas to improve, particularly around setup support and response speed for merchants upgrading or using label features for the first time. If you're ever open to it, we’d still love to understand more about what happened behind the scenes so we can make sure no one else runs into the same roadblocks. In any case, thank you again for all the time you spent with Addition. We truly value the years you were with us.
March 20, 2025
Absolutely terrible App. All shipping settings deleted overnight without warning and no technical support provided to investigate thoroughly. We are constantly getting messages from customers asking why we don't ship to their country (USA/China/UK) when we have been shipping to those countries for years. App is full of bugs and is now causing us to lose customers as there is only so many times you can apologise to the ones who are unable to order. No phone support at all which should be an instant red flag for anyone reading this. DO NOT USE THIS APP - there are plenty of others out there and I strongly urge you to chose a competitor that actually allows your products to be sold - unlike this one. We sell around 5000 orders each year so this is not simply a few instances.
Hi Francine, Your feedback is noted, however our developers fully reviewed your case, and the shipping settings issue was not caused by Addition. Logs confirm there was no removal or disconnection from our side. The app cannot remove itself from your shipping zones without manual action within Shopify. We provided advice on how to escalate this appropriately with the Shopify technical support team. The missing international rates relate to configuration issues we’ve previously flagged included incorrect package settings and dimensions. Unfortunately, we were unable to investigate the most recent case further as you declined to provide the full cart product details needed to replicate the issue. As with many businesses, we offer email-based support so we can keep a detailed history of issues and resolutions - including our earlier advice on adjusting package settings to fix rate visibility. We’re happy to assist further, but we do need full details in order to properly troubleshoot.
March 12, 2025
Days of ongoing shipment creation issues with no resolution in sight. The support team has been unhelpful and unresponsive!
Hi team Thanks for your review. We know this was left during a frustrating moment, but we’re glad to see everything’s now working as expected and your default address is pulling through. We also saw you’ve upgraded to eParcel fulfilments — great move, and we’re excited to keep supporting you as you grow! While we know it might’ve felt slow in the moment, a 2-hour support reply isn’t too bad from our (1 person) support team! Thanks again for your patience and for sticking with us.
Feb. 25, 2025
Finally found an app that does what we intended from the start in a semi elegant way of forwarding customize shipping rates to our customers particularly when we have a wide mix of parcels being sent. What truly sets this company apart for us is the exceptional service provided by Laura. She takes full ownership of her work, which shows in her seamless communication, flexibility in accommodating our requests, and takes the time to understand our business needs as if they were her own. I’d highly recommend them without hesitation!
Jan. 29, 2025
Can't recommend these guys enough! Their customer service is on point - they responded to my email within minutes. They proactively resolved my issue and provided me feedback on what the issue was and how to avoid it in the future (my issue was self-inflicted). As a Busy business owner, it was so refreshing to have received a response so quickly with my issue already resolved!
Thank you so much for your kind words! We’re stoked to hear that you had such a positive experience with our support team. Providing quick and helpful resolutions is what we strive for, and it's great to know we could make things easier for you. If you ever need anything else, we're always happy to help! Cheers Team AMP
Aug. 6, 2024
Great app and great support. Have been using it for 5 years now across 2 eComm businesses.
We love hearing this, and we're grateful for your support! It’s always our goal to provide seamless integration and reliable support. We look forward to continuing to support you as your businesses grows. Cheers, - Team AMP
July 3, 2024
Love this app and the support team! Integrates seamlessly with our Shopify and whenever I have an issue the support team are always there to help look into my problem and come up with a solution. If you’re looking for an Australia post plug-in, this is the one!
Hi Dan, thanks so much for being a loyal user of our app! It’s fantastic to know that both the app and our support have been valuable to your business over the years. We look forward to being a part of your eCommerce journey for many more to come! - Team AMP
May 30, 2024
Started off well using this, but the plan of the app quickly jumped up into charging us more ($25 a month), and the rates were incorrect at checkout. It's showing a lower price for shipping at checkout to customers which means we have to cover the additional spend on shipping ourselves. This extra $2-3 on shipping per sale quickly adds up and the support team have not helped resolve this issue and are refusing to give us a refund on the monthly subscription. The refund would at least help cover some of the discrepancy but they are refusing! I am going to find a new provider immediately as this is such a headache and costing our business. Would not recommend.
We’re sorry to hear about the issues you’ve faced with shipping rates and the increase in pricing. We completely understand how this has been frustrating. We can see the app is still installed, so we’ve sent you an email to see if you’d like any further assistance in resolving the discrepancies. Would love to get this sorted out for you! - Team AMP
May 6, 2024
We have used this from the beginning. Constant improvement and always being available to assist are the highlights of the app. This is a stable and solid workhorse that we have relied on and never lets us down. Great Value for money and works perfectly for our shipping requirements.
Thank you for the glowing review! We’re so glad the app has continued to meet your needs and that you’ve found it reliable and valuable over time. Your trust and feedback keep us focused on improving to ensure we always meet the highest standards. We're grateful for your continued support! - Team AMP
April 29, 2024
I would suggest only using the Lite plan of this app. We've been using it for a couple of years for shipping rates at checkout and it was all good until recently we tried upgrading to the Basic plan. The "ETA shown with shipping rates" feature doesn't work quite well for international orders - it shows longer time than Australia Post's website. Another big problem we had was updating packagings. Our shipping rates were down for a day on a weekend so I had to email the support team and waited till Monday - yes, their app is handling such an important step of online shopping and it charges quite a lot but they are not 24/7, not even supporting you on weekends. After their response I realised there's a really CRITICAL thing that you should always set up a packaging for customer checkout and it has to be "your own packaging" with clear dimensions of L/W/H, otherwise no shipping rates will show at checkout. We took a lot of efforts to finally figure out the details not mentioned for making shipping rates work, however this is not clearly stated in instructions! All these frustrating things we had made us downgrade back to the cheapest one...
Hi team! We appreciate your long-term use of the app and the feedback. We’re always striving to improve, and we’re sorry to hear the ETA feature didn’t work well for international orders, the ETA's do come from the Australia Post API rather than the public ETA on their website so unfortunately we aren't able to edit them at this stage. We can see you’ve downgraded to the Lite plan, but if you ever reconsider upgrading again, feel free to reach out—we’ll be happy to support you through the setup to ensure everything works smoothly. - Laura @ Team AMP
March 21, 2024
After years of using and being super happy with this app., I encountered a shipping problem with an item that should have gone smoothly. The Staff spent some time investigating and finding the problem, which was created by myself, and then fixed it for me. I can thoroughly recommend both the app. and especially the helpful Staff.
Feb. 28, 2024
We have had this app since 2022, at that point we received great customer service when adding new products was causing issues. Fast forward to 2024 and we have had the postage down for four days, have emailed the app who told us the team were away in Singapore, we have customers emailing as they can't place orders and are losing money. If you set up an app you need to be available to people year round as businesses do not stop just because you are away for team building activities. We have emailed numerous times and no one replies. Reading the reviews it says there is no after hours support-I told them 12 months ago they needed this, also there is no one helping during their business hours so its rubbish
Hi Emma, Thank you for sharing your feedback and for being with us for such a long time! We understand how frustrating it must have been to experience downtime, especially when running a business. While our support team is growing, we currently don’t offer after-hours support, but we’re working hard to improve our overall support experience and response times. Please feel free to reach out if there’s anything we can do to ensure everything is running as smoothly as possible moving forward. - Laura @ Team AMP
Aug. 30, 2023
Great app, it makes the process so fast and easy. I have been using this app for over 3 months. Thank you!
June 14, 2023
This app is amazing. I Can get my usual work done now in 1/3 of the time! Being time efficient in a small business and being a single parent, time is precious. Thanks for an amazing app!
June 13, 2023
Absolutely rubbish app. Blocks integration with any other shipping service and only allows shipping on standard Auspost sizes. Which means if it’s a large item your customers can’t buy it. Support is also rubbish, nothing better than waiting hours while you lose customers. Avoid
Hi Green Genius, Sorry we fell short when you reached out! While we don't currently have an after hours support team, we do pride ourselves on responding quick smart when we're online. Our app doesn't block stores from connecting other shipping services, but rather the issue here is you are trying to connect to an independent company called "Interparcel", which is not a service provided by Australia Post. You can check out the Interparcel website and download their app to connect your store to their platform. The TCC app can certainly support businesses who ship oversized or heavy items however you do need the right Australia Post contract for this capability. Shipping can be a confusing space! We’re happy to provide further guidance, even if you’re no longer with us so reach out anytime if you need. In the meantime, we have issued a full refund. - Team TCC
May 4, 2023
Great app that works seamlessly with Shopify. Really easy to use, support has been great and Laura has been so helpful! We wanted to change the default on a certain field and Laura actioned it immediately.
Oct. 27, 2023
We have been using Addition for a few months now, it took a little while for the team to get used to it, the team has rapidly implement feedback including address validations and show us how to best use the app. However every month the billing is a problem and they put a help us serve you better to the ops team stopping us from shipping orders has gone down since AMP bought it.
Hi team! Thank you for sharing your experience and for sticking with Addition over the past few years. We’re thrilled to hear that the team has been responsive to your feedback, particularly around features like address validation and helping you get the most out of the app. We did temporarily have a survey pop-up before accessing the app, which we’ve since adjusted based on feedback from users like yourself. Moving forward, users will be able to skip the survey to avoid any interruptions in accessing the app. Our team has reached out regarding the billing problem as we'd love to get this resolved. We truly appreciate your continued trust in us and will work to ensure everything runs smoothly going forward. - Team AMP
April 21, 2023
Laura has been an absolute legend in helping us get our complex product freight sorted. If I could give more than 5 stars I would!
Feb. 28, 2023
This is an amazing app. Saves me so much time fulfilling orders through eParcel. Fantastic interface and great customer service. Can't fault it - thank you!