Australia Post Shipping by AMP

May 30, 2024

Started off well using this, but the plan of the app quickly jumped up into charging us more ($25 a month), and the rates were incorrect at checkout. It's showing a lower price for shipping at checkout to customers which means we have to cover the additional spend on shipping ourselves. This extra $2-3 on shipping per sale quickly adds up and the support team have not helped resolve this issue and are refusing to give us a refund on the monthly subscription. The refund would at least help cover some of the discrepancy but they are refusing! I am going to find a new provider immediately as this is such a headache and costing our business. Would not recommend.

May 6, 2024

We have used this from the beginning. Constant improvement and always being available to assist are the highlights of the app. This is a stable and solid workhorse that we have relied on and never lets us down. Great Value for money and works perfectly for our shipping requirements.

April 29, 2024

I would suggest only using the Lite plan of this app. We've been using it for a couple of years for shipping rates at checkout and it was all good until recently we tried upgrading to the Basic plan. The "ETA shown with shipping rates" feature doesn't work quite well for international orders - it shows longer time than Australia Post's website. Another big problem we had was updating packagings. Our shipping rates were down for a day on a weekend so I had to email the support team and waited till Monday - yes, their app is handling such an important step of online shopping and it charges quite a lot but they are not 24/7, not even supporting you on weekends. After their response I realised there's a really CRITICAL thing that you should always set up a packaging for customer checkout and it has to be "your own packaging" with clear dimensions of L/W/H, otherwise no shipping rates will show at checkout. We took a lot of efforts to finally figure out the details not mentioned for making shipping rates work, however this is not clearly stated in instructions! All these frustrating things we had made us downgrade back to the cheapest one...

March 21, 2024

After years of using and being super happy with this app., I encountered a shipping problem with an item that should have gone smoothly. The Staff spent some time investigating and finding the problem, which was created by myself, and then fixed it for me. I can thoroughly recommend both the app. and especially the helpful Staff.

Feb. 28, 2024

We have had this app since 2022, at that point we received great customer service when adding new products was causing issues. Fast forward to 2024 and we have had the postage down for four days, have emailed the app who told us the team were away in Singapore, we have customers emailing as they can't place orders and are losing money. If you set up an app you need to be available to people year round as businesses do not stop just because you are away for team building activities. We have emailed numerous times and no one replies. Reading the reviews it says there is no after hours support-I told them 12 months ago they needed this, also there is no one helping during their business hours so its rubbish

Nov. 1, 2023

No good for epracel and too many server time outs. In addition, if you have a partial order fulfilment you have to create it's own manifest which wastes a huge amount of time, especially if you have a few to do for that day. We have a huge number of SKU's and in this app you are prompted to fill all the measurements and weights in. We did this. However, the package sizes do not automate (what was the point of entering all those measurements?). You can only create shipping rules for packages based on weight which is flawed. Most appallingly, the weights calculated for the postage don't even match the weights you have entered for each sku and packaging. They are way off. We have spent a huge amount of time migrating to this app to find it doesn't do what it claims. For the price I expected much better. This app has a long way to go.

Oct. 17, 2023

Automatic integration works wonders for us. Incredibly helpful support team.

Aug. 30, 2023

Great app, it makes the process so fast and easy. I have been using this app for over 3 months. Thank you!

June 14, 2023

This app is amazing. I Can get my usual work done now in 1/3 of the time! Being time efficient in a small business and being a single parent, time is precious. Thanks for an amazing app!

June 13, 2023

Absolutely rubbish app. Blocks integration with any other shipping service and only allows shipping on standard Auspost sizes. Which means if it’s a large item your customers can’t buy it. Support is also rubbish, nothing better than waiting hours while you lose customers. Avoid

May 4, 2023

Great app that works seamlessly with Shopify. Really easy to use, support has been great and Laura has been so helpful! We wanted to change the default on a certain field and Laura actioned it immediately.

May 3, 2023

I use this app across 4 stores for roughly 2 years and has been smooth sailing!! Support team are great - they know their stuff, and questions and email are answered. Will be using them again in my next couple store and would HIGHLY recommend!

Oct. 27, 2023

We have been using Addition for a few months now, it took a little while for the team to get used to it, the team has rapidly implement feedback including address validations and show us how to best use the app. However every month the billing is a problem and they put a help us serve you better to the ops team stopping us from shipping orders has gone down since AMP bought it.

April 21, 2023

Laura has been an absolute legend in helping us get our complex product freight sorted. If I could give more than 5 stars I would!

Feb. 28, 2023

This is an amazing app. Saves me so much time fulfilling orders through eParcel. Fantastic interface and great customer service. Can't fault it - thank you!

Feb. 27, 2023

Fantastic app, works seamlessly for past several years we have been using it. Any issues it may experience has been dealt by a extremely competent and transparent support team. Which is rare among Shopify App developers. Highly recommended.

Feb. 27, 2023

"The Addition app is brilliant and very easy to use. Their support (shout out to Laura) has been incredible and couldn't ask for anything more! Couldn't recommend enough!"

Feb. 24, 2023

Awesome app, we find it very easy to use and it saves so much time! We have just installed it for our second store and couldn't be happier. They have amazing customer service and help you at every step. If you use both eParcel and Mypost business accounts you can use them both within the app. Thank you and keep up the good work!

Feb. 23, 2023

I've been using this app for over a year now with with our ecommerce shop and never had any issues, this app makes shipping simple easy and fast. I did just recently have a glitch with it and contacted customer support. I received a response within 10 mins and I can honestly say that the agent, Laura, was extremely helpful and did everything to assist me and we managed to resolve the issue quickly. Would highly recommend ! :)

Jan. 25, 2023

I can honestly say that the local Australian agent, Laura, has done nothing but try to assist me with every request. I tried this app a couple of years ago and deleted it due to it being a little glitchy, but reloaded under a different store because of its five-star reviews. I'm not going to suggest that it's an necessarily easy platform to navigate on the first viewing, but once it's set up correctly with the help of the team, it will save you an abundance of time. Stick with it, reach out to Laura, and get the job done. Tim