Delhivery ‑ Logistics Platform
Delhivery - Shopify App for D2C and eCommerce Logistics
Rating
1.9
feedback
58
chart
#1,180
All reviews
Review RSS Feed
Nov. 22, 2025
worst app with no proper integration
Thanks for speaking with us earlier! We are glad we could help clarify the setup process. Just to recap for your future reference: COD needs to be enabled directly in your Shopify Admin (under Settings > Payments > Manual Payment Methods) before it becomes visible at checkout. Once that is switched on, Delhivery One will automatically detect COD orders. If you have any other questions regarding our services, you can raise a support ticket from Delhivery One.
Nov. 17, 2025
Thanks for taking the time to rate us. We noticed you left a 2-star rating without a review, so we aren't quite sure where we missed the mark. We aim for a 5-star experience for every client, and we would love to know what went wrong so we can fix it for you. Could you please drop a quick email to [email protected]? We are eager to hear your feedback and resolve whatever issue you faced.
Nov. 4, 2025
Platform is good and the rates are good. Moved onto this from Shiprocket as there were many issues there but now we are starting to face the same issues here. Our customers are receiving different products from what we sent, There are different products coming in RTO. There seems to be some scam going on within the sorting team in their Hub and we the brand are facing customer abuse and tarnishing our name because of this. Only option is to raise tickets as AM who is assigned never picks up the call and is busy all the time.
Nov. 20, 2025
good
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful.
Oct. 29, 2025
Worst app and worst service! shipment status is not changing to "Ready for Pickup" no matter how many times we click "Add to Pickup". This isn’t the first time we’ve faced this issue. No response to the tickets, and there is no real person to talk to.
We’re sorry for the inconvenience caused. Our team has reached out and requested you to connect with us so we can check this live and get it resolved right away. We completely understand how important timely pickup updates are, and we’re here to make sure everything is working smoothly again.
Sept. 22, 2025
There is absolutely no way to talk to a real agent at Delhivery. For the past one week, there have been no pickups at all, yet every day we receive a false update saying “shipper not available” when we are very much at our location with shipments ready. Their customer support only gives copy-paste responses without solving the actual problem. The web app is in a terrible state pickup requests don’t even show properly in the dashboard. No proper escalation, no accountability, and no way to directly connect with an agent or manager. For a company of this scale, this level of service is unacceptable.
We’re really sorry for the experience you had and understand how frustrating that must have been. Our team has been making continuous improvements to the pickup and support process. If you ever face any issue again, please raise a support ticket directly from your Delhivery One dashboard — it immediately reaches the concerned team for quick resolution.
Sept. 4, 2025
The worst app ever. They don't even have a proper customer support. if you want to raise a ticket, it'll not raise that way they dont have anything to resolve. I dont want to give even one star rating. This is the worst ever
Using app
17 days
Total reviews
1
Average rating
1.0
We noticed your review from a while back and are sorry to hear about your experience. We’ve since made improvements to our support system and would love the chance to assist you if you’re still facing any issues. You can raise a support ticket from Delhivery One for immediate assistance.
Aug. 29, 2025
This is for Leadership Team. We run thebakingtools.com and the past 72 hours in Amravati have damaged our brand—we’re now fielding constant customer calls about delayed parcels because pickups didn’t happen, staff said “no vehicle—self-drop”, and parcels can sit 2–3 days. Between 26–29 Aug 2025 we even cancelled ~200 orders to avoid further disappointment. There’s no fixed pickup window (11:00 AM–8:30 PM), a Hub vs Center blame loop, and no after-hours accountability. All POC are enjoyng holidays with not a single call or email to local office. This is for specially my POC Akash Nishad, Nikita Priyambada & Gauri Ganesh.
We sincerely apologize for the inconvenience caused during 26–29 Aug 2025. We understand the impact this had on your business and customers. We are taking continous steps to improve our pickup scheduling, staff accountability, and customer communication to ensure such issues don’t happen. Thank you for bringing this to our attention and helping us improve.
Aug. 20, 2025
3rd service provide delhivery our parcel is still not receive to our customer and we create ticket but still not resolve my issue and our delhivery manager saying we cant help you so why delhivery assign dedicate manager when she dont help me i Recommend dont use delhivery courier service.
We came across your review from a while ago and sincerely apologize for the issues you faced with your parcel and our support. We are continously working on improving ticket resolution and manager accountability to prevent such situations. If you’re still experiencing any problems or would like assistance, you can raise a support ticket from Delhivery One, we’d be happy to help.
Aug. 7, 2025
Great courier service! Delhivery has helped us ship orders quickly and reliably. Good tracking system and COD support. Works well for e-commerce businesses.
Thank you so much for the 5-star rating and the wonderful feedback! We're glad to hear that Delhivery has been helping you ship orders quickly and reliably. It’s great to know that our tracking system and COD support are working well for your e-commerce operations. We truly appreciate your trust and look forward to supporting your business as it grows!
July 30, 2025
We want to share our experience with Delhivery’s pickup service, which has been quite frustrating. Although we were available throughout the scheduled day, no one from the Delhivery team contacted us or came to collect the item. We even have CCTV footage confirming that no pickup attempt was made. Delhivery’s FE reportedly attempted the pickup yesterday and marked the seller as unavailable, with geofence-verified remarks, leading to the cancellation of the pickup. However, this was not true since we were present all day and received no calls or visits. Marking the pickup as "Seller not available" without any actual contact or presence is unacceptable. We believe this situation needs to be reviewed seriously to avoid such inaccurate cancellations in the future. We hope Delhivery improves its communication and verification processes based on our experience.
We came across your review from some time ago and sincerely apologize for the frustration caused by the pickup issues. We understand how disruptive this was and take your feedback seriously. We are continously improving our pickup verification processes and communication protocols to prevent inaccurate cancellations and ensure timely collection. We truly appreciate you sharing your experience, as it helps us enhance our service for all customers. If you’re still facing any concerns, please raise a support ticket from Delhivery One and we’ll be happy to assist.
July 21, 2025
Continously receiving message pickup is cancelled as shipment was not ready. Not able to understand why you guys are rescheduling the pickup again and again as pickup was ready from 14th July (date on which i placed pickup). Need proper solution for this as i have heard lot about Delhivery so expecting quicker and faster solution.
We noticed your review from a while back and sincerely apologize for the repeated pickup issues you experienced. We understand how frustrating this must have been and regret the inconvenience caused. We are continously working on improving our pickup scheduling and communication to prevent such delays. We appreciate your feedback, as it helps us enhance our service. If you’re still facing any concerns, you can raise a support ticket from Delhivery One so we can assist you directly.
July 21, 2025
They have the pathetic most support, none of their support numbers work. No control over ground team. Ground pickup and delivery teams are filled with most ever non sense people, they do not even attempt the pickups and deliverys, and keep updating with fake status, marking either seller/shipment not available, or buyer wanted reschedule. Highly dissatisfied. Not at all recommended.
Thank you for taking the time to share this feedback. We understand how frustrating this experience must have been, and we’re sorry for the inconvenience caused earlier. Although this review is from some time ago, we still wanted to respond because your concerns were valid. Our team has worked on strengthening coordination with the ground operations team and improving the accuracy of status updates, so experiences like this don’t repeat. We truly appreciate your patience and the opportunity to make things right. If you ever need assistance again, we’re here to help and ensure you have a much smoother experience moving forward.
July 19, 2025
This portal’s service is so terrible that Shopify doesn’t even integrate properly, and their support system is even worse. They never reply on time and don’t provide any solutions either — they just waste time. On top of that, they don’t even refund the wallet money. Their support system is the worst. If there was an option to give 0 stars, I would definitely give that.
Thank you for sharing your feedback, and we’re sorry for the experience you had at the time. We realize this review is from a while ago, but we still wanted to reach out because your concerns matter to us. We are taking continous efforts to improve our services and we hope these updates make a meaningful difference. We appreciate your honesty and hope we get the chance to provide you a much better experience going forward.
July 15, 2025
Good n best rates . And on time pick up and delivery as well .
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our services helpful.
July 8, 2025
0 Rating Third Class Service its more than 1 month complete but one of my RTO parcel is not delivered and one guy name with [email protected] is completely useless fellow who always asking for respect without doing any works and thretened to block account ek number ka kamchor and duducted money without any reason and wallet show nothing about that diduction and also invoice send at hald month show partially paid but my account is prepaid how could be possible seriously this is totally fraud company
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services and have shared your feedback with the relevant teams.
June 27, 2025
I have had the worst experience ever with Delhivery. They have charged me for pickups but never actually do the pickups at all. They keep canceling them. Rescheduling them from our end only adds to further delays. No support provided. there is no email id or customer care number to reach out to. Now i want to close my account but they are not giving me wallet refund back to my bank account and have been delaying since 1 month now. I have tried raising support tickets but no use. My money is gone. They are cheating us of our money. I never recommend Delhivery to anyone. They are a fraud. Do not even deserve 1 star
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services and have shared your feedback with the relevant teams.
May 23, 2025
PATHETIC. THEY BLOCKED MY MAIN ACCOUNT FOR NO REASON AND NO ONE IS RESPONDING TO THEIR CUSTOMER CARE. PATHETIC CUSTOMER SERVICE.
Dear Team, Your account is activated, we apologize for the experience you had with our services and have shared the feedback with the concerned teams. We look forward to improve our services based on the feedbacks received from our clients.
May 20, 2025
Absolutely terrible experience with Delhivery. This is my second consecutive shipment with serious issues, and it’s beyond frustrating. In one case, they marked the shipment as "Delivered" and even sent a WhatsApp message to the customer confirming delivery—when in reality, the customer hadn’t received anything. The customer had to raise a complaint with us, and only then was the package delivered the next day. How can a logistics company be this careless? In another instance, I waited the entire day for a pickup, only to receive a message at the end of the day claiming I was "not available"—which is completely false. No one even showed up. Delhivery clearly lacks reliability, proper communication, and accountability. For a logistics company, that should be the bare minimum. If you value your time, business, or peace of mind, I’d strongly suggest avoiding Delhivery.
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services and have shared your feedback with the relevant teams.
April 17, 2025
We are able to use delivery to schedule our shipments. However, some very basic functionality is missing. 1. Delhivery does not update status of payments It has collected from customers on Shopify. 2. While Shiprocket used to send customer notifications after every shipment, Delhivery doesn’t do it. Instead, they want us to subscribe to their per WhatsApp Service.