All reviews

Rating Breakdown

  • 5
    98% (5,273 ratings)
  • 4
    1% (55 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (62 ratings)

Reviews with Text

  • 99% (5,342)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 10, 2025

I was having an issue with my AliExpress orders not syncing correctly to DSers and was concerned it would cause problems with my eBay store. I contacted support and Sandy assisted me. She was absolutely fantastic! In just a few minutes, she had the entire issue resolved. She was incredibly quick, professional, and friendly throughout the process. I'm so impressed with the speed and quality of the support. Thank you, Sandy, for the excellent service!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2025

very good and helpful

Using app

About 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 9, 2025

One of the best csr I have ever had the pleasure of working with. Very knowledgable in all aspects. communication patience and understanding all excellent.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 8, 2025

I'm very grateful to customer service for helping me resolve the issue quickly.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 8, 2025

Mia's great, she helped me very quickly within 2 minutes.

Using app

29 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 8, 2025

Excelente servicio, la ejecutiva Choloe respondió inmediatamente, pudiendo solucionar el problema, muy amable y paciente para esperar las respuestas

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 8, 2025

La mejor aplicación y el mejor equipo, gracias Chloe por ayudarme,eres una gran persona.

Using app

3 months

Total reviews

14

Average rating

5.0

5 / 5 Share

Nov. 8, 2025

Quick and attentive.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 7, 2025

I recently reached out to the customer support on Messenger and to be honest, I've never felt so much comfortability with customer support system but (Zico) really changed my perspective. He was really kind, helpful and ensured he solved my issues before leaving. He kept responding fast and he understood the very depth of my problem. I had struggled so many times with the persistent issue but he solved it as soon as possible while making me feel comfortable. Also giving me tips and advices on what to do when I encounter such problems again. Thank you so much Zico

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 7, 2025

luna really help me fast andperfect!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 7, 2025

Really quick Response from Fiona, also had great knowledge and helped fix my issue!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 7, 2025

really good help from Rita, she was really helpful solving my inquiries

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 6, 2025

Rita was amazing !!! helped me with all my questions and put my mind at rest instantly. Fixed my issue quickly and professionally, thank you Rita ... you Rock !!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2025

All my issues were resolved by Rick. I truly appreciate him taking the time out leading me step by step completing my orders. Outstanding job!!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2025

Belle expérience. J'ai rencontré quelques difficultés avec une commande annulée par mon fournisseur et en contactant Dsers, j'ai été accompagné par un agent qui a été très efficace et qui a pu m'aider à résoudre mon problème du moment.

Store

Esther

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 6, 2025

Équipe support très réactive, et qui personnalise son aide au compte qui appelle à l'aide. Merci pour vos services.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 5, 2025

I recently contacted DSers support (Kimi) regarding a currency conversion issue with AliExpress, and I’m very impressed with their service. The CSR who assisted me was quick to respond, clearly understood the problem, and resolved it efficiently. The issue is now fully fixed, and everything is working smoothly again. Really appreciate the professionalism and helpful attitude — excellent customer support!

Using app

Almost 3 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Nov. 5, 2025

Today I had the pleasure of the lovely Elora who assisted me with an issue with my account being disabled by Aliexpress. I had orders to fulfil and I felt so stressed out and could not fix it alone. I had sent a few emails to the support on DSers but then found the messenger option and Elora helped me fix the issue. She remained so patient and was very kind as she went through each step with me until we fixed the problem and we managed to get my orders fulfilled. I am so grateful for her help, professionalism, patience and kindness. Thanks so much Elora.

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 4, 2025

Holly responded very quickly. She knows her stuff.

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 10, 2026

Lacey has been an incredible help with my dropshipping business. She quickly identified and resolved the issues I was having with attaching new products to delivery, making the process far more efficient. Beyond that, she went the extra mile to review other areas of my store, suggesting smart ways to improve product quality and overall workflow. She’s very easy to communicate with, shares her knowledge clearly, and genuinely listens to what I need. Her professionalism and attentiveness made everything effortless. I honestly hope I keep getting Blanca’s support for future sessions — she’s an absolute asset. Thank you

Using app

About 1 year

Total reviews

1

Average rating

5.0