AI ‑ Easy Ads for Facebook Ads
Easy Ads for Facebook Ads
Rating
4.4
feedback
790
chart
#1,644
All reviews
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Sept. 15, 2023
THE APP PROMISES A 10 DAYS FREE TRAIL, HOWEVER YOU'RE CHARGED DIRECTLY NO TRAIL IS GIVEN TO YOU
Hi Drips Club, Thank you for taking the time to review Easy Ads. Kindly note that you are charged for your third-party apps by Shopify, which is why your charge is added to a Shopify bill, not a separate bill. We do not have any access whatsoever to your billing information or the ability to charge you. If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal. We’re looking forward to hearing back from you. Best, Maria
Sept. 5, 2023
I didn't really have success with this app. It's a nice idea and maybe I didn't setup everything 100% correct. My funnels kept deactivating randomly and I would have to go in and switch them back on. Also some of the funnels didn't even get any impressions. Cost per click is MUCH higher than when I run campaigns myself. When reaching out to support it was always awhile before I get a response. With a charge as high as it is monthly you would think they would offer live support everyday but nope. If its a weekend or holiday you're out of luck.
Hi RudeWick Candles, Thank you for giving Easy Ads a try, we're sorry you did not like it. Kindly note that the plan you signed up for has one funnel (campaign) with multiple funnel stages (ad sets), the funnel uses ABO, which means the budget is optimized by Meta; it decides which ad set it spends the budget on. It is normal for some ad sets to not spend initially as that is the purpose of ABO; better usage of your budget. The CPC (Cost per click) is higher because the campaign optimizes for conversions, not traffic. Also, please note that the audience you choose to target plays a part in your CPC, so if you target a highly competitive market such as the US (Which is the target location you set), you will, of course, get a higher CPC since you are bidding against tens of thousands of other advertisers with higher budgets, targeting the same audience. Our support team operates on a 9-5 Mon-Friday schedule, we do not offer 24/7 support at the moment. This is also mentioned in our pricing plans. Please note that it is not a courtesy to include live chat support in all pricing plans, it is reserved for the highest plans starting at $99. However,f for Easy Ads, live chat support is available for all plans starting from $27.96. Please don't hesitate to reach out to us if you have any other questions or if you need help. Best, Maria Easy Ads Expert Support
Sept. 4, 2023
I follow the steps and watch videos and I kept having errors. I spent 2hrs trying to get everything set. I reach out to the chat support and no one was available to chat with me. when I sent out the email, the message says someone would get back to me with no time frame. I would like for someone to reach at to me and help me on setting up or even schedule a meeting. other than that, I do not recommend this app.
Hi www.changeinchrist.com! Thank you for giving Easy Ads a try, we're sorry you did not like it. Kindly note that our support team does not operate on a 24/7 schedule, we work a regular 9-5 Monday to Friday On UTC+1 timing (this is mentioned on our pricing plans on this same page), your last message was sent to us at 4 AM UTC+1 which our part-time support agent was kind to answer and provide you with guidance. Also, please note that Easy Ads for Facebook Ads is a Meta Badged Meta Ad Technology Partner. This means that the app reflects your Business Manager setup, and if it's incorrect, you won't be able to proceed. Please note that having your Business Manager set up correctly is a prerequisite to using the app; it is not a feature or a service that is included in your plan. However, we do offer remote desk sessions to all users to help them with their setup and we'll be more than happy to do the same for you. Please let us know if that's something you'd be interested in. Best, Maria Easy Ads Expert Support
Aug. 23, 2023
this app will immediately withdraw money from you. NO TRIAL PERIOD, THESE ARE SCAMMERS! carefully look at the date when the money will be withdrawn from you. they will do it right now.
Hi Allbright Kids, Thank you for taking the time to review Easy Ads. Kindly note that you are charged for your third party apps by Shopify, which why your charge is added to a Shopify bill, not a separate bill. We do not have any access whatsoever to your billing information or the ability to charge you. If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal. We’re looking forward to hearing back from you. Best, Maria
Aug. 19, 2023
It's been 8 hours since launched, 7 hours since ad is active, their's no trafic from them on my site at all. It's all a scam. They just want to bill you. That's it.
Hi BucciLuxury, Thank you for giving Easy Ads for Facebook Ads a try. We're sorry you didn't like it. Kindly note that campaigns go through a review by Meta, which take anywhere from 5 minutes to 48 hours. After that, it's normal for your campaign to take some time to deliver. Easy Ads for Facebook Ads is a Meta Badged Technology Partner, meaning, the campaign is launched through the official Meta API. If your campaign does not deliver, it will not spend, so we're not quite sure how you concluded that it is a scam since you were not even charged for your ads in the first place. There are also many reasons why your campaign may never deliver. You went ahead and added a review before our team had the chance to investigate what caused this. Also, kindly note that you are charged by Shopify for your third-party apps, which is why the app's fee is added to your Shopify invoice and not a separate invoice. The app developer has no access to your billing information or the ability to charge you. However, we can approve a charge reversal or a refund for Shopify to process. Please reply to our email with a screenshot of your bill so we can proceed with a charge reversal or refund depending on your case. Best, Maria
July 22, 2023
Used for 4 months, never got to 1% click-thru-rate, never made a single sale. Money, effort & time was wasted.
Hi Doingly, Thank you for taking the time to review Easy Ads for Facebook Ads. We're sorry you didn't like it. Kindly note that getting sales depends on: - If your store has clear branding, is designed for conversions, and has good copy. - If your product has a proven market fit with the audiences you'll target via ads. Users who have these prerequisites generate sales within the first 7 days of having the app installed. Simply launching an ad does not mean you will automatically get sales. When you first started using our app and requested feedback, as a Meta Certified Media Buying Professional, we provided you with a full list of recommendations to help you improve your CTR and conversion rate on your website. The second time you used our app, we asked for feedback before getting started with your funnel which you have not. In your email, you'll find an email from us with a full analysis of your website showing the areas that require fixes and improvement. As a Meta Certified Media Buying Professional, we, unfortunately, can not recommend you run ads or paid promotions of any type until you fix the pending issues that are making your website's load speed severely below average and your on-site user experience poor. Kindest Regards, Maria
July 13, 2023
The service is very bad they deducted $39 for me money where it was no single client came to me this whole thing is just nothing and they are very frustrated and nothing really nothing came through and all this reviews are fake
Hi Cardley, Thank you for taking the time to review Easy Ads. Kindly note that you are charged for your third party apps by Shopify, which why your charge is added to a Shopify bill, not a separate bill. We do not have any access whatsoever to your billing information or the ability to charge you. If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal. Regarding the results, kindly note that launching an ad does not automatically mean you’ll get sales, which is why we offer to provide feedback on your products and store before you even launch a funnel. Finally, kindly note that the reviews on the App Store are monitored by Shopify and they are routinely checked, claiming our reviews are fake because you did not follow the correct procedure concerns Shopify in the first place. We’re looking forward to hearing back from you. Best, Maria
July 6, 2023
QUERO CANCELAR URGENTE POR FAVOR NÃO ME COBREM PRETENDO CANCELAR URGENTE SEUSSEVIÇOS, NÃO ME COBREM POR FAVOR
Oi Tudo, Observe que você deixou uma avaliação de 1 estrela e não enviou uma mensagem. Observe que sua assinatura foi de fato cancelada. Responda ao e-mail que lhe enviamos e informe-nos se a cobrança do aplicativo foi adicionada à sua fatura. Melhor, Maria
July 5, 2023
A garbage App !! they are telling you there's a free trial but actually there's no free trial Shopify will charge you once you click subscribe, how would I know that your app is worth paying or not without a free trial and clearness
Hi HousePlex.net, Thank you for trying Easy Ads for Facebook Ads. After checking your install history, it looks like you never accepted the charge. Consecutively, no charge should have been added to your invoice. We have reached out to Shopify Partner support to report this issue, as billing for third party apps is handled by Shopify. Please rest assured that this issue will be resolved as it seems to be a bug in the Shopify billing system. We also attempted to reach out to you many times on the live chat on your website and via email without luck. Kindly reply to our email so we can work together and getting resolved as soon as possible with Shopify. Kindest Regards, Maria
July 28, 2023
Zero support over weekends which count towards the 7 day trial, so.the days are wasted and they are key social media advertising days. When I un-installed to start again on Monday I got an immediate email offering me an Extra 7 days free (I.e 14 days in total) so I did reinstall over the weekend. On Monday however when they were back on duty they backtracked on the extra 7 days and told me to uninstall and reinstall but I have a campaign running after much trial and error so that is not an option. Shocking service. I will let my campaign run, then uninstall and find an alternative. I don't do business with dishonest companies who don't keep to their word. It got worse. My generated by them got rejected by Meta for circumventing. I do not recommend them at all. After their response below I rechecked their email. It definitely said an ADDITIONAL 7 days over and above. If I could review any worse I would. Instead of just apologising they continue to try defend themselves and pass the blame to me. It is a useless app. Don't waste your time
Hi EQshoponline, Thank you for trying Easy Ads for Facebook Ads, we're sorry you didn't like it. Kindly note that the email you received is for restarting your 7-day free trial, not extending it. Kindly refer back to your inbox and re-read the email. Uninstalling and installing the app is a requirement for applying free trial days, as it cannot be done (technically) while the app is still installed. Of course, when you uninstall our app, the campaign will be automatically deleted and you'll need to re-create it. This is a standard procedure that happens when anyone uninstalls our app. Regarding your ads being rejected for circumventing, please note that the very definition of circumventing that you'll find on Meta is directly related to how your website is set up. It can also be a mistake, which you could report to Meta and request a manual review of your ads. Kindest Regards, Maria
June 28, 2023
Subject: Discrepancy in Total Spending and Meta Charges - Urgent Resolution Required Dear EasyAds Support Team, I hope this message finds you well. I am writing to bring to your attention a concerning issue I encountered while using your app and Meta's billing system. I have recently deleted the EasyAds app and turned off the campaign associated with my ad account, yet Meta continues to charge me an excessive amount. According to the information displayed on your app, my total spending amounted to PKR 964/-. However, to my surprise, Meta charged my account a significantly higher sum of PKR 1,733/-. This discrepancy in billing has caused me great dissatisfaction and financial strain, especially considering that I had already taken steps to delete the app and deactivate the campaign. I kindly request your immediate assistance in resolving this matter. It is essential for me to receive an explanation for the overcharged amount and to ensure that I am not billed any further. Additionally, I would appreciate a prompt refund for the excess charges I have already incurred. I have chosen to use your platform with the expectation of fair and accurate billing, but this experience has left me with a negative impression. I trust that you will take this matter seriously and provide me with a satisfactory resolution. Please acknowledge the receipt of this message and inform me of the steps you will take to rectify the situation. I can be reached at [your contact information] if further details or clarification are required. Thank you for your immediate attention to this matter. I look forward to a swift resolution. Yours sincerely, Aamir
Hi Aamir, Thank you for trying Easy Ads for Facebook ads. Kindly note that the Easy Ads for Facebook Ads dashboard derives its data from your Ads Manager, meaning, the data displayed on your Easy Ads Dashboard cannot in any way have discrepancies, as it is derived directly from your Ads Manager. If there were any issues, the data will not show in the first place. While checking your dashboards, please make sure that you are comparing the same time range. Regarding the charge of 1733 PKR or $6 USD, your daily budget was set at 2000 PKR or $7 USD a day. As mentioned on the billing area of this same page, you are charged for your ad spend by Meta via the payment method associated with your account. Kindly reach out to Meta support to assist you in further understanding how its billing system works with the payment threshold you set up on your ad account. Finally, we'd be more than happy to reverse any pending app charges to help alleviate your frustration. Kindly reply to our email with a screenshot of your Shopify bill. Looking forward to hearing back from you. Kindest Regards, Maria
June 28, 2023
i install still app for 1 day and decided not to use it so i deleted it, they say free for 7 days but when i got my monthly bill i say a charge from "easy ads".
Hi Neatfreaks, Thank you for taking the time to review Easy Ads for Facebook Ads. Kindly note that Shopify handles billing for all third party developers like us, we do not have any access whatsoever to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits. With that being said, we couldn't find any message or email received from you inquiring about this or requesting a refund. Kindly reply to the email that was sent to the email address associated with your account so that we can resolve this for you. Kindest Regards, Maria
June 10, 2023
This app EASY AND FOR FACEBOOK ADS was installed on May 18th and uninstalled on the same day. Then installed again on the 25th and uninstalled on the 26th, so it wasn't even used for 3 days and they're charging me 30 dollars for using it. I want to know where I can request a reversal of this app and find out if there is still an UNDUE SIGNATURE because I have never used it and will not accept a new charge and I want to review the one made now.
Hi Andaleofficial, Thank you for trying the Easy Ads for Facebook Ads app and taking the time to review it. We noticed that you never reached out to support via any support channel. We also tried contacting you via email and WhatsApp without luck. Kindly note that Shopify calculates trial days from the moment you add an app to your store. The trial period ends when it's expired, regardless of if you used an app or not. Since you installed the app on May 18th (as you can see in the screenshot shared with you via email), your free trial ended on May 25th. Also, please note that you are charged by Shopify for any third party apps you install. App developers like us, have no access to your payment information or the ability to charge you, which is why the app's charge is added to your Shopify bill and not a separate bill. In case you encounter this issue again, all you have to do is reach out to the app developer, our support email address and website are mentioned on the same page you left a review on. Now, since the bill is not paid yet, we'd be more than happy to issue a complete charge reversal, as it is a standard request that happens all the time, when merchants are just testing an app and they get hit with an app charge. Kindly reply to messages either on email or WhatsApp, and send us a screenshot of your bill that shows the app's charge being added to your bill as well as the currency. Cheers, Maria
June 9, 2023
Dear Maria Chan, I appreciate your comprehensive response, albeit one that seems to play a complex game of semantics rather than address the core issues. I would like to clarify a few points you have unfortunately misconstrued. It is notable that you choose to highlight the singular incident of profanity instead of focusing on the root cause of the frustration: the lack of direct support when I sought it. Instead of assigning a competent person to address my needs, I was redirected to a course – a course, I might add, that requires a submission of e-mail to a third party. Like click-bait. Possibly even against the facebook terms. You mentioned the course is currently priced at $30, not $50 as advertised, (as an international company are you unaware of currency differences globally?) yet this is clearly an attempt to divert from the crux of the issue. You are right about one thing though: the video was not an SEO course. However, your deflection tactics do not take away from the fact that I was given a course instead of a solution. Isn't it a tad odd that as a representative of the company, you are unaware of the pricing of your own product offerings? I would imagine that someone of your caliber would keep abreast of such critical details. I’m left to wonder how many others are being misled by these seemingly fluid facts. I acknowledge that the language I used was inappropriate. It was borne out of frustration, not malice. However, it seems to me that you would rather focus on painting me as the villain than reflect on why such a situation arose in the first place. Does the customer service not bear any responsibility for escalating a situation to the point where a client feels unheard and frustrated? As an esteemed Meta Ad Technology partner, shouldn't your priority be client satisfaction? Your focus seems to have taken a sharp turn from resolving customer complaints to nitpicking on the manner in which the complaints are conveyed. In your last response, you offered to assist me again, but only under the condition of maintaining respectful communication. I find it interesting that you've now withdrawn from further replies on this thread. Is this the commitment you pledge to your customers? To conclude, I would advise that you reconsider your strategies when dealing with customer grievances. It's apparent that there is more interest in winning an argument than solving the problem. A solution was what I sought; a debate was not. Forever keeping the $50/ month you could have and watching as your 1-star reviews keep climbing.. Afterglow Party Lighting You have have a significant number of 1 star reviews. Should you keep blaming me for your woes?
Hi Afterglow Party Lighting, Thank you for taking the time to review Easy Ads for Facebook Ads, we're sorry you didn't like it. The type of ads Easy Ads for Facebook Ads launches is Advantage + Catalog ads, these ads by default, perform the best when the audience is broad, which is why the app doesn't have this feature as it can hinder your audience targeting. Also, kindly note that Easy Ads for Facebook Ads is a badged Meta Ad Technology partner, companies get this badge after using the API for 5+ years, managing millions in ad spend, and providing a positive ROAS for customers. It is not granted to anyone or everyone. We did indeed experience a miscommunication, which we apologized for and corrected. However, we do not tolerate the disrespectful manner in which you spoke with our support agents. We'd be more than happy to assist you again with the condition that you maintain respectful communication. Update: The course shared with you is a FREE Facebook and Instagram Ads 101 course, kindly check the chat again. We do not offer SEO services nor do we have courses in this regard. The course was shared with you because your question was about interests and the course has a detailed guide of finding interests. The agent misunderstood your question and thought the course would help you. Here’s the course link again: https://101course.scalify.com/ **Again, this has been corected in the chat, apologized for, and and explained, yet you continued to be disrespectful. All of our support agents are human, and it is disrespectful to insult them in this manner. Our app subscription starts at $27.96 USD (all new users get 30% off their first three months) not 50 USD, and we have a 30-day refund policy that is granted without any extra questions asked. Feel free to post the chat log, but please keep in mind that it against Shopify’s TOS. The chat log also contains your disrespectful way of talking and profanity used against our support agent which we went ahead and reported equally to Shopify. You have proved to not want a solution for the miscommunication occurred but to insult our agents and prodcut. We won’t be adding any further replies on this thread. Kindest Regards, Maria Chan
June 6, 2023
Worst experience i have had with this just wasted my money on ad spend, manually i was getting engagement and ad to carts, but using this i also lost the ad to carts. I was really impressed of what they were committing.
Hi YFY PRODUCTS, Thank you for taking the time to try Easy Ads for Facebook Ads. We're sorry you didn't like it. Kindly note that getting sales depends on: - If your store has clear branding, is designed for conversions, and has good copy. - If your product has a proven market fit with the audiences you'll target via ads. Users who have these prerequisites generate sales within the first 7 days of having the app installed. Simply launching an ad does not mean you will automatically get sales. Easy Ads for Facebook Ads runs ads that redirect to your website product page. Which is why having a proven product and product page is required. As a Meta Badged Professional Media Buyer, we tried to explain to you that in order to get results from the app, verifying that your website is fit for ads and your products have a proven market fit is required to use our app. We also requested on several occasions that you share with us a screenshot of your Shopify bill to proceed with a charge reversal and even offered to provide you with a refund on the budget you spent on ads ($30 USD). We didn't hear back from you again. Please note that our offer still stands, and as a Meta Badged Professional Media Buyer, we, unfortunately, cannot recommend you run ads for your website until you work on improving your website's UI and load speed. Kindest Regards, Maria
May 29, 2023
PESIMA APLICACION ME HIZO EL CARGO EN MI CUENTA DE SHOPIFY APESAR DE HABER CANCELADO EN EL SEGUNDO DIA, SU INTERFAZ ES NEFASTA Y NO APOYA COMO REALMENTE MENCIONA, INTENTE HACER UN EMBUDO DE VENTAS Y ES UN TOTAL FIAZGO NO CONFIEN EN ESTAS APLICACIONES DE PRIMARIA, ME HUBIERA SALIDO MEJOR PAGAR A UN EXPERTO POR LA MISMA CANTIDAD
Hola Hogares, Gracias por tomarte el tiempo de revisar la aplicación Easy Ads para Facebook. La captura de pantalla que te enviamos por correo electrónico muestra tu historial de instalación. Instalaste la app el 9 de mayo y la desinstalaste el 19 de mayo, es decir, 10 días después. Nuestra prueba gratuita dura 7 días, así que es normal que te cobren después de que termine el periodo de prueba gratuito y aún tengas la app activada. También hemos confirmado que este es el caso con el soporte de Shopify Partner. También nos hemos dado cuenta de que nunca te pusiste en contacto con nosotros a través de soporte para pedir ayuda o comentarios sobre tu tienda antes de publicar anuncios. Hemos aprobado un reembolso completo para usted, por favor espere algún tiempo para que Shopify procese este reembolso. Para futuras referencias, si alguna vez tienes un problema con una aplicación de terceros, debes comunicárselo al desarrollador. Si lo deseas, también estaremos encantados de ayudarte a validar tu tienda y productos para anuncios primero, configurar tu Business Manager después, y lanzar el embudo. Sólo tiene que responder a nuestro correo electrónico. Un saludo, Maria
May 23, 2023
without my permission this app install and charges deduct from my bill its scam doing by shopify right now please solve my problem
Hi 69lifestyle, This is Yassir from the Easy Ads team. I have noticed that you have left this review before contacting us. We're always more than happy to assist our users in finding success and we also provide a full refund whenever requested. Kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you. However, we understand how frustrating it can be to find an unexpected charge on your bill and that this review is a result of this frustration. That is why our support team is getting in touch with you through email right now. Please reply to our email so we can resolve this issue for you. Rest assured that you will be granted a full refund if that's how you would like to move forward with this matter. Best, Yassir
April 30, 2023
App does not work the way you'd think and regardless of what I do it won't allow me to actually set it up. If your selling in the uk I suggest you work with a company within the uk as you will get on better.
Hi Callum, Thanks for taking the time to review the Easy Ads for Facebook Ads app. Easy Ads for Facebook Ads is a Meta Ad Technology partner, meaning the app reflects your Business Manager setup. If you're getting errors, it means your Business Manager is not set up correctly. We'd be more than happy to offer you a free Business Manager setup via remote desk. All you need to do is use your laptop (this can't be done on a mobile phone or tablet) and install Anydesk on your laptop by following these instructions: https://anydesk.com/en/installation Once done, please share your ID with us so we can access your laptop and perform the setup. We recommend you stay near your laptop in case we get disconnected. You can keep the Business Manager set up even if you decide to uninstall the app and run ads using another platform. We restarted your 7-day free trial, if you'd like to give the app a second chance. If not, we understand. The offer for the free Anydesk session still stands. Also, please note that Easy Ads for Facebook Ads is also a UK-based company. Looking forward to hearing back from you. Best, Maria
April 23, 2023
No me gustó para nada muy difícil de configurar y para cancelar el plan pero todavía no encuentro de donde cancelarlo hay mucho mejores que esta
Hola Rosen, Gracias por tomarte el tiempo de probar Easy Ads for Facebook Ads. Lamentamos que no haya estado a la altura de tus expectativas. Nos hemos dado cuenta de que uno de los puntos que has mencionado es que la aplicación es difícil de configurar y nos preguntábamos si te habías puesto en contacto con el servicio de asistencia, ya que no hemos podido encontrar ningún mensaje enviado con tu dirección de correo electrónico. En cuanto a la imposibilidad de cancelar, ten en cuenta que Easy Ads for Facebook Ads es una aplicación de Shopify. Para cancelar cualquier aplicación de Shopify, lo único que tienes que hacer es desinstalarla de tu tienda. Si quieres darle una segunda oportunidad a la aplicación, nos encantaría ayudarte con la configuración del Administrador de empresas, ya que te resultará beneficioso tener tu Administrador de empresas configurado correctamente, incluso si decides eliminar la aplicación más adelante, podrás publicar anuncios sin problemas. A partir de hoy, usted tiene 7 días más en su prueba gratuita (que expira día a día), Si lo desea, puede seguir adelante e instalar la aplicación de nuevo y háganoslo saber para que podamos ayudarle. Dinos lo que piensas. Lo mejor, María
April 15, 2023
Viel zu kompliziert lässt sich nicht vernünftig einrichten oder connecten Warum geht sowas nicht einfacher
Hi Marcel, Thank you for taking the time to review Easy Ads for Facebook Ads. Can you please share with us what you found difficult to set up? We noticed you didn't reach out to support before leaving your review. Our support team is here to assist you, you can reply to the email sent to your email address and get the help you need. We also restarted your 7-day free trial so you can get enough time to test the app. Looking forward to hearing back from you. Best, Maria