Gooten: Print on Demand

June 23, 2020

Started out good but now I have been receiving complaints about broken products from customers and have been waiting well over a month for a reply from gooten support, i ended up having to take a loss and refund the customers because gooten support is non existent. Avoid at all costs. Started out good but now I have been receiving complaints about broken products from customers and have been waiting well over a month for a reply from gooten support, i ended up having to take a loss and refund the customers because gooten support is non existent. Avoid at all costs. Update: Response to Gooten reply to this review. "we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten" I have, and still been waiting for over a week now with no response. How about something of substance rather than getting me to run through hoops that won't solve anything.

June 21, 2020

I try to never leave bad reviews and try to understand, but this guys are just not doing things right at the moment, I order an item it took them twice as long to fulfill and then the tracking number they provided is not working. I had to refund my final costumer an apologize. Will never be using gooten again. Got with printify, printful or spod if you want a reliable provider. Also their product editor for shirts is not good compared with the competition. And the costumer service takes more than a week to respond if they ever respond. Very dissapointed.

May 28, 2021

Their customer support is one of the worst you can deal with. They just have a template they keep repeating. I had an issue with an order so I wanted to update but they cannot change it once it goes to the production, so I asked if they can atleast cancel the shipping since it just been one day since I placed the order and it has not even been printed. The customer agent tells me they cannot change anything once the order is placed. Absolute ridiculous talking with these guys, it is exactly like talking to a wall. I am surprised with 4.3 rating probably all fake reviews or paid reviews. My products include Posters, canvas, Framed Poster. I highly recommend using Printify, Printful or Print Pigeons. Gooten should be the last thing that comes to ur mind.

May 25, 2020

Why don't you answer your emails? I have an order in production since 3 weeks??? give me an updated on this order please !!!

May 20, 2020

Zero customer service. Try googling a number to call, try finding it on their site....You won't be able to find it. Want to submit a help ticket? Great, they will avoid responding until the problem remedied itself, ex. missing package, pending product...Don't get me wrong their prices are competitive but their customer help is less than useless. I've submitted 3 help tickets over the last 10 days, and haven't heard back from a single one. I'll be taking my business elsewhere.

May 20, 2020

I loved that app when I found it but then big issues started, items I'd created were disappearing and the customer service became non-existent. I've been waiting WEEKS for a response, I've even chased and nothing back on any channel. Impossible to work like this. I've had to abandon them and find other suppliers elsewhere. Wasted a lot of my time here.

May 15, 2020

I have been using it for three weeks and ordered multiple products for my customers, and I am very disappointed. 1- I have emailed multiple times regarding general questions but have not heard back 2- I receive a lot of marketing emails. 3- It has been TEN days, and the products are still in production. Simply the has terrible customer services, and products take too long. I would not recommend it for any print on demand store owner.

May 7, 2020

I use this app to drop ship custom home decor for my customers. I am experiencing some frustration with the status information regarding my customers orders. I am unable to contact gooten over the phone, instead only an email is available which says that it can take 24-48 hours to get a reply back. These are Mother’s Day gifts and my customers paid for expedited shipping 8 days ago. The products have said in production for 7 days and I would like to know when these will be shipped out to my customers. The website avg production time says 3-4 and like I said, it’s been 7! I am not happy at the moment and would have appreciated an email or phone call or something from gooten explaining the delay, however, it says on my orders page that these products are on schedule but obviously they are not.

July 8, 2020

One of the worst services ever. When you contact customer service, it takes 15 days to reply if any. Packages are often lost, fake tracking codes - this company is a madness. From now on, I'll post a 1-star review every single day of waiting for their customer service to reply.

Aug. 26, 2020

I used to love Gooten, but there's a big problem with them changing their items without proper notice to sellers. The first time I ran into this was with their bandanas. They started out as great quality, with a slight sheen and a soft knit, but then they changed to a terrible tight, shiny, stiff knit and the edges were never right. I let that slide because they refunded me and I appreciated their other products.. However, two weeks ago I reached out to see why two of my customers' orders hadn't gone through. Customer service said they'd look into it, but I haven't heard anything since, even after sending a follow up email. Today I decided to manually place their orders, come to find out the product they ordered had been changed completely, in shape and material, and the original I had on my website was no longer available. The original product was perfect, and this new one looks terrible on their website. It seems they're cutting costs and quality is being decreased, but of course the prices are the same. Very disappointed. I can't continue to use Gooten knowing that my products can be changed randomly without any proper notice to me and that my customers could receive terrible products that are different than what I first received when I wanted to make sure of their quality before selling them.

Jan. 14, 2020

They claim to be Print-on-demand but do not have order notes. If you use this app, you cannot offer expedited shipping. All orders are made to be standard and there is no way to update it. In short, the app sucks. The company, shipped flawed canvases and refused to replace citing damage was within their threshold. Hope your customers enjoy their threshold. Software is really awful. Prepare to accidentally cancel orders, not understand how to ship internationally. Printful is much better in every way.

Nov. 15, 2019

Have a problem with an order on a Friday? Wait until Monday for an answer. Have a problem on a Teusday wait 24 hours. This business model isn't viable without quick support, be sure to use a fulfillment app that has responsive support, not GOOTEN.

Oct. 29, 2019

No phone available for quick Customer Service questions. Had doubled an order by accident and since it took them a day to respond via email it was too late to cancel and it cost me money. Took no responsibility and my Customer made out with (2) items. Congrats. Not sure how a company can run a business without a Customer Support Phone number. There are plenty of other POD companies out there. Choose another. Had another issue on a Image, which you can find on Products being sold on Amazon and Walmart, and the Customer agent via email was arguing with me about it being inappropriate.

Oct. 8, 2019

I can't recommend this app in good faith to other sellers. Most of their items are supposed to ship within 4 business days however they often miss this deadline. This will result in your orders arriving late, which will result in upset customers and will negatively impact your business. Gooten is not a company you should trust with your store's reputation as they will inevitably damage it. They have poor customer service that isn't proactive, doesn't take accountability and consistently makes excuses about late orders. I've gone as far as to reach out directly to their CEO Brian Rainey and CTO/Co-founder Micah Smith about my problems but did not get any response.

Sept. 23, 2019

They take FOREVER to ship, and the product arrived damaged (Bent paper, was obviously no from shipping) and the print had red lines around the text. Very disappointed in not only the time frame but the product.

Sept. 2, 2019

Horrible experience! I have had them for a couple of years now. I put up with technical mock-up and platform issues, misunderstandings, language barrier, slow and robotic customer service, but now they went one step further after I got upset. They pushed my design to production without approval and without solving the image issue. On top of pushing faulty products into production without prior approval (I do the approval manually once the issue is solved), they overcharged me for shipping! Their new and supposedly improved technical platform is a failure. There is no way to see a mock-up because there is no proper mock-up. There is no way to see the newly uploaded image or move it, you have to do it from a different page- the whole thing is complex and doing it blindly does not help. Each time I explained this I received the same robotic reply. I was patient, but when they push unresolved images into production without approval and overcharge me, that is unacceptable. Not only I don't recommend them, but I would say AVOID, unless you want to lose your mind and waste your time and money. They are marketing everywhere and trying to acquire new people, but they do NOT care about their customers. I hope no one else has to go through this.

July 21, 2019

Tried to test one product. The wrong material was sent 3 times. They sent 2 replacement orders and a refund on the third, but are now still claiming the material was cotton. They all say 100% polyester fiber on the tag and I sent numerous images! It's either a scam or one heck of a delusion.

July 21, 2019

3 out of 4 orders, didn't receive their destination. The shirts that I received contained printing errors. Please move on to another company if you want to save time and stress.

June 26, 2019

DO NOT USE! WORST SERVICE EVER! Will ruin your business! AWFUL CUSTOMER SERVICE!! RUINS STARTUPS!! Placed an order June 6th. "Guarantees 4th day ship." Today is June 26th. It has not even shipped. They could not manage to print a simple white Tee. After tons of emails arguing about shipping my product, they refused and issued a refund. They have the rudest customer service who want to question what to do?? You ask for your order and they act confused. This is the worst thing. Don't waste time building your company around this kind of crap. You will be sorry. Don't bother. It is a waste of time to put effort into building your site, spending hours upon hours dedicated to adding and creating products for your business and website, only to find that the service provider cannot deliver. This is a lot of money and time down the drain. I did find several articles comparing different services out there for this type of service. What I found was that Printful is a better option that does not require a monthly fee. However, if you do the math, Printify will in the end, give a better ROI or profit margin, even with the $29 monthly fee. So there are options. But this place, don't even have a way to phone them, and stopped having the live chat option for customer service. So you are left with arguing with people through emails that take days and nothing gets accomplished to fix your issues. I'd suggest you try the other options first. :)

March 4, 2019

As a small business, I am all about cheering on companies. I know crap happens and am always willing to give second and even third chances. My head is still spinning from this experience though, but my 3 biggest complaints are: 1. I connected with Etsy and Shopify. I added three products. Within a couple of hours, the products somehow un-synced themselves. I wrote customer service. They wrote back a day later and just said it must be a glitch - sorry, but here's how to fix it. I was a little irritated on day one I had to re-sync items myself without any explanation as to why this happened to begin with. However, crap happens, so I shrugged my shoulders and tried again. I re-synced and added a couple other items. They all un-synced again. I was told their tech team was looking into it and they closed my case right away. Haven't heard back. After a few days, I wrote about the problem again and just got a "so sorry to hear you had issues" response. No help. No answers. Nada. Zilch. 2. My biggest gripe about the actual process of loading products is that other sites let you list various styles in one listing (Printful, teesource, etc) AND you can use the same design file for all products. Each product had various file size requirements, so I couldn't use the same file for a t-shirt as for a hoodie...but you can't use too big of a file for smaller products either. Ridiculous. I ordered a variety of products from 5 other sites and not one of them ever fussed about files and the products turned out great! Furthermore, I had to list every style separately on Gooten, which for SEO reasons, I hated. 3. I ordered samples and have yet to receive them. They are still in production. I ordered sample products from other sites AFTER this sample order and have them back. Dear Gooten, if you can't send out samples in a timely matter, how can I trust you will ship customer orders according to YOUR own set timelines? There are no holidays right now either. I've messaged - no explanation. I asked for my sample order to just be canceled then. They said they couldn't because it is in production. I don't see anywhere where samples have a much longer processing time then regular orders. I might have to get my credit card company involved since they haven't met their own turnaround time and aren't very helpful in offering insight. Like I said earlier, I've ordered from 5 other companies and didn't have ONE problem. I wanted to go with Gooten because they had all the products I wanted to offer, so I wouldn't need more than one app, but I can't believe how horrible of experience this was. I'm glad to find out right away instead of having customers breathing down my neck on top of it all. Steer clear Shopify friends.