Growave: Loyalty & Wishlist
Boost sales with Loyalty, Reward, Referrals, Wishlist, Reviews
Rating
4.8
feedback
1,216
chart
#1,729
All reviews
Review RSS Feed
June 25, 2024
I have used this app for a year. Every time I update my online store theme, the app stops working and I have to wait days to a week for my customers to be able to access their points and rewards again. As a brand that launches new product once a month, this has been frustrating for customers to not be able to access their points or rewards on our launch night. I've had an ongoing issue in trying to change our VIP tiers to align with our brand story. Chat has been circular and simply regurgitating the help center information. I am uninstalling and trying a different app. I would not recommend Growave.
Dear Team at Alegria Accessories Inc., Thank you for sharing your feedback. After thoroughly reviewing your case and the related threads, I’d like to address your concerns and provide additional clarity. Regarding the re-integration process, each Shopify theme is uniquely structured, which requires our team to manually customize widgets to ensure optimal functionality and seamless display. To streamline this process, we can assist in adding widgets to an unpublished theme for testing before going live. Furthermore, we’re excited to share that the new Growave 2.0 app is now available, featuring updated Loyalty & Rewards, Reviews, and Wishlist programs. The transition to Growave 2.0 is a straightforward process managed entirely by our team. This upgrade enhances existing features while introducing exciting new capabilities. Would you be interested in exploring this upgrade? We value your partnership and remain dedicated to delivering the best possible experience with Growave. Please don’t hesitate to share your thoughts or let us know how we can further assist you. Sincerely, Binazir Head of Customer Support Team Growave
June 20, 2024
It's an ok app. I've had nothing but issues trying to set it up but the support team has been helpful in resolving issues (5 stars for Yzat!) If you have a POS store this is definitely not the app you want to use. Not having an option to have a variable discount for the POS sucks. I'm too far into it with this app that I'll keep it around for now.
Dear team at Windy Point Soap Making Supplies, Thank you for sharing your feedback. We’re glad to hear that Yzat and our support team were able to assist you in resolving the setup issues you’ve encountered. We appreciate your kind words for Yzat! 🙌🏻 We understand your concern about the lack of a variable discount option for POS stores. At the moment, the Growave app doesn’t support this feature within the Shopify POS system due to limitations on Shopify’s side, which unfortunately prevents us from adding it to their system. Once it becomes available, I’ll make sure to inform you right away. 😊 We appreciate your decision to continue using the app, and we’re here to support you as you move forward. If you have any further questions or need additional assistance, please don’t hesitate to reach out—we’re always happy to help. Best regards, Binazir Head of Customer Support Team
June 10, 2024
Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!
Dear team at Sony World - Qatar✨, Thank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear that you had a great experience with our app. Your feedback motivates us to keep improving and providing the best service possible. Thank you for choosing Growave! If you have any suggestions or need assistance, please don't hesitate to reach out. We're always here to help! Best regards, Begi from the Growave Support team.
June 7, 2024
The Growave team is truly exceptional and always available to provide support whenever we need help. Their commitment to assisting us is truly commendable.
Hello, Homekode team! We highly appreciate your feedback, thank you for taking the time to share your insight!🤗 Our team is dedicated to providing excellent customer service, and we're delighted that we could assist you. We will try our best to continue to provide you with excellent service! Anna, Growave Support team💙
June 7, 2024
Growave has been very accommodating with request and agile communications. I was able to rely on them in updating and fixing issues that is impacting user experience. I am currently exploring more of what is has to offer.
Hello, the team at Skinsation Cosmetics! Thank you so much for taking the time to provide feedback!❣️ Our team is overjoyed to read your 5-star review. Please let us know if you have any further questions, we would be happy to help! ⭐️ Anna, Growave support team!
June 6, 2024
Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!
Hey, The Tumbler Grip team, Thank you so much for your wonderful feedback!✨ We're excited to hear that Growave is crucial for your Shopify store! Our team takes great pride in delivering exceptional support, and it's fantastic to know that you found our assistance helpful. Your satisfaction is our top priority, and we're committed to ensuring you have the best experience with our app. Big thumbs up to you for choosing Growave! Best regards, Vlad, Growave Support team🫶
June 6, 2024
I removed my review, but I am putting it back again. This app support is the worst you can even get. They will play with your website like a toy. The rewards feature does not work on phone resolution. Be careful, these reviews are all fake as the app is buggy to the max.
Dear Snack Attack Team, Thank you for sharing your feedback. We take your concerns seriously and remain committed to providing a seamless experience for all users. If you’re encountering issues with the rewards feature on mobile, our team would be happy to investigate and resolve them as quickly as possible. Regarding your concern about reviews, we want to assure you that Shopify strictly prohibits fake reviews, and we fully adhere to their policies. Transparency and trust are at the core of everything we do. Your experience matters, and we’re dedicated to continuously improving our platform. If you’re open to it, I’d be happy to connect via call or email at your convenience to better understand your requirements and work toward a solution that meets your needs. Best regards, Binazir Head of Customer Support Team Growave
June 4, 2024
I usually avoid giving the feedbacks to support, but this time I was very impressed. They were helpful, fast and what amazed me the most - they brought a wow effect by helping me with something that I didn't expect from them. Plus the Growave app is very nice, easy to use and has useful functionalities. I recommend them for sure!
Hi, the team at PiggyFest, Thank you so much, what a wonderful review. It's a real pleasure to our ears that you are happy with our app and customer support! This made our day, and we are so grateful for merchants like you! We are always here and happy to help in any way we can. Thank you for the positive feedback 🥰! Binazir, Head of Customer Support team 💕
April 27, 2025
Update: it's now April 27, 2025 (initial review June 2, 2024) and I just want to share that I still love this app and the support. Growave has some of the best support ever. On one hand, I rarely need the help because the app is so good on its own (as you see, it's been almost a year since I last contacted them), and on the other hand, when I do have a question, the support team always has quick and accurate answers. I really appreciate it! Original review - I have to give a shout out to the Growave support team. I haven't needed to consult them often, but the few times I have over the past year, they've responded very quickly (often within an hour!) with helpful fixes. Shopify integrations can be tricky, especially with as many features as we get in the Growave Loyalty app, but even with my custom themes, Growave support has been fast and accurate in keeping me up and running. It is greatly appreciated, especially considering how reasonably priced this app is. And with so many features under one app umbrella, once you get the hang of its configuration, it's the same for all the features. It makes backend maintenance a whole lot easier. I use a lot of apps in my shop and Growave's are the best.
Hi Shelly and the Geek Out of Water Beauty team, Thank you so much for taking the time to update your review and for your incredibly kind words! 😍 We’re truly honored to hear that after almost a year, you’re still enjoying the app and our support. Your trust and continued satisfaction mean the world to us. Feedback like yours inspires our team to keep improving and delivering the best possible experience. Please don’t hesitate to reach out if you ever need anything — we’re always here for you! Warmest regards, Vlad Growave Support Team
May 31, 2024
We were changing themes and had a lot of customizations we wanted to do. So our onboarding process was super long as we always added things we wanted to add or change. The support has been better than anything I have experienced before on Shopify. Always got immediate response from support and the developers got things edited within the same day. Super happy with the first weeks on Growave!
Hello, Petit team, Thank you so much for your kind words💖 We’re thrilled to hear that your onboarding process, despite being long and detailed, was smooth thanks to our support and development teams. We always strive to provide immediate and effective assistance, and it's fantastic to know that you felt supported and satisfied with the changes. Your happiness in these first weeks with Growave means a lot to us, and we're excited to continue helping you achieve your vision ✨ Begaiym, Client Care Specialist
May 31, 2024
Quick and precise customer support, really helpful.
Hello, Derma Space team! Thank you so much for taking the time to leave such a wonderful review!🤩 We are thrilled to hear that you appreciate the work of our support team. We always strive to provide the best service possible. Thank you for choosing Growave. If you need any assistance or have any questions, we're always here! Looking forward to continued and long-term cooperation. 💙 Begaiym, Client Care Specialist
May 28, 2024
So far absolutely amazing customer experience. In less than an hour they adjusted the code for my Rewards Program and now it looks fantastic on mobile. Thank you. Update... Had to come back and say these guys are absolutely amazing, I had 3 support requests over 2 days prior to launching my store. They were patient, helpful and quick. Every time i contacted them, help was minutes away. If you are looking for a world class support team that got your back you when things don't go your way, this is the team you need. Thank you again guy @Masha, @Vlad, @Beji and all the Dev team.
Hey, Inked Garment team, Wow, your review absolutely made our day! ✨ It’s fantastic to hear that your experience with us has been nothing short of amazing. Knowing that we could swiftly adjust the code for your Rewards Program and ensure it looks great on mobile in under an hour is incredibly rewarding for our team. I’m especially glad to hear that @Masha, @Vlad, @Begi, and the rest of our dev team could be there for you when you needed us most. We understand how crucial those final days before launching your store can be, and it’s wonderful to know that our team’s patience, helpfulness, and quick responses made a positive impact on your experience. Your trust and support mean the world to us. We’re committed to having your back every step of the way, and it’s feedback like yours that motivates us to keep doing our best. If you ever need anything else, please don’t hesitate to reach out. We’re here for you! Thanks again for your kind words 💝 Begaiym, Client Care Specialist
May 24, 2024
This app works great and really gets consumers engaged with the brand. I highly recommend it.
Hello, Zorah biocosmétiques team, Thank you for your kind words and 5-star rating! 💛 We're delighted that you're enjoying the app and finding it useful. Your endorsement is incredibly encouraging for our team. Should you have any questions or require further assistance, we’re always here to help! Begaiym, Client Care Specialist
Jan. 28, 2025
Edit: With Growave V2, the platform seems more stable. Support is responsive and good at resolving issues. Still, the occasional bug but that is to be expected I suppose. We highly recommend Growave for your store. Growave promises an all-in-one marketing solution. At first glance, this seems to be true, but we're in the process of incorporating it into our brand-new website, which isn't even live yet, and we're running into bug after bug. The support eventually resolves them, but then we run into something else that doesn't work. They say we're the only ones impacted by these bugs, which I highly doubt since we're a fresh store with no legacy and few other apps. We like the promise of it but have been pretty disappointed so far. We hope our experience will increase soon, or we'll have to start looking at alternatives.
Hello, De Spelletjes Vrienden team, Thank you for taking the time to share your thoughts with us. We greatly value feedback from all our clients, as it helps us refine and improve our services. Localized bugs can occasionally arise and may differ from client to client. Our team worked diligently to identify and resolve the issue as quickly as possible. We recognize the importance of a seamless experience, especially when setting up a new store. We remain dedicated to enhancing your experience with Growave. If you have any further concerns or require additional assistance, please don’t hesitate to reach out directly. Thank you for choosing Growave. 💙 Best regards, Binazir Head of Customer Support Team Growave
Dec. 18, 2024
We've been using Growave on the premium plan for years, and it's truly indispensable for our business. Recently, we've noticed a significant improvement in the quality of their services, which were already excellent. We rely heavily on Growave for key features like the loyalty program, wishlist, restock alerts, and email integration with Klaviyo, among others. The app's versatility and continuous innovation make it a fantastic tool with endless possibilities for enhancing customer engagement and retention. One of the standout aspects of Growave is its 24/7 support team. They are incredibly responsive and efficient—any issues we report are typically resolved within minutes. While updates and new features are rolled out frequently (sometimes a bit too fast, leading to minor hiccups), the excellent support ensures these are addressed quickly. If you're looking for a powerful all-in-one solution for your Shopify store, Growave is a game-changer. Highly recommended!
Dear HapaKristin team, Thank you for sharing your fantastic 5-star review! We're happy to hear that you're finding our app's functions a valuable all-in-one solution for your needs. 🙏🥰 Your kind words about our customer service team have made our day! We're committed to providing top-notch support and ensuring a seamless experience for our users. It's wonderful to know that you found our team incredibly helpful and responsive. Your support means a lot to us, and we're grateful for the opportunity to serve you. If you ever have more questions or need further assistance, please don't hesitate to reach out. 💗 Rashmi, Success Manager
May 16, 2024
I was helped quickly. I received a quick response and settings were neatly adjusted and optimized. Very nice, thank you
Hi Good Hair NL team, We appreciate your awesome review! It's great to know that our team could help you promptly and adjust your settings perfectly. Your satisfaction is what we strive for. If you have any other needs or questions, feel free to contact us anytime. Thank you! 💝🥰 Begaiym, Client Care Specialist
May 16, 2024
I started using Shopify and Growave relatively recent but Growave team is always very helpful and supportive with our questions and request to there support, as well, their product seems getting better with time too. Thanks
Hi, ACTokyo team, We really appreciate your kind words and five-star review! 🤩 It's great to know that our team has been able to assist you effectively and that you're seeing improvements in our product over time. We're committed to providing the best support and continually enhancing our services for customers like you. Thank you for choosing Growave! 💙 Begaiym, Client Care Specialist
May 13, 2024
We've been with Growave for about 3 years now and their app has grown so much in that time. It's pretty user-friendly (much better than when we first signed on). They're always developing their app to be more intuitive and have more features/compatibility which is great. While they're fairly expensive (we're on their Enterprise plan), they're actually cheaper than a lot of other apps and they give a nice discount for their yearly subscription. The best part is that their customer service and development team are VERY responsive. They're always quick to get back to you and resolve any issues that arise. They're even willing to custom code certain things to make the app fit your store.
Dear Stirling Soap Company, Thank you immensely for sharing your thoughts with us! 😍💖 Your words truly resonate with our team's dedication to improving the Growave experience. Knowing that our efforts have positively impacted your business journey is incredibly rewarding. We're deeply committed to ensuring that our app not only meets but exceeds your expectations in terms of functionality and ease of use. Understanding the importance of budgeting in business, we're pleased to offer competitive pricing and discounts, aiming to provide maximum value for your investment. It's heartening to hear that our customer service team has been there for you promptly and effectively whenever you need assistance. Your partnership means the world to us, and we're genuinely grateful for the trust you've placed in Growave. Here's to many more years of collaboration and success together! 🎉🫶 Begaiym, Client Care Specialist
May 13, 2024
Très facile d’utilisation
Bonjour à l'équipe Lesdelicesdelaremone! 🍬 Thank you so much for your kind words and five-star rating! 💖 We're thrilled to hear that you're finding Growave easy to navigate. Creating a seamless user experience has been a labor of love for us, and your feedback fuels our passion to keep improving. We're here to support you every step of the way, so don't hesitate to reach out if you need anything! Begaiym, Client Care Specialist
May 8, 2024
THIS APP HAS AMAZING SUPPORT!! They have been extremely helpful with answering all my questions and even editing some widgets in my shop's theme. They'll always send photos of the changes too to ask if I'm happy with it or if I need any adjustments. It's also just a great app overall with very helpful features for growing your business.
Hello, Slayfire Cosmetics team, Thank you for your kind words! Absolutely thrilled to hear your experience with us has been exceptional! We take pride in providing personalized support tailored to your needs. Your satisfaction means the world to us, and we're always here to make sure you're delighted with every aspect of our app. Looking forward to continuing to support your business growth journey! 🎉🫶 Begaiym, Client Care Specialist