Judge.me Product Reviews App
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WARNING - potential scam with this app. If you activated the referral codes, we found the emails were sent after placing the order. Customers were asking for a refund but then re-ordered with a different account, abusing the 10% discount. We have lost a substantial amount and must spend time finding all the orders that have abused this.
app is terrible. cannot detect duplicate reviews on import. cannot bulk delete reviews. cannot even delete data by uninstalling the app. only thing you can do is email them and they do it manually. don't have time for that.
Thank you for your review. Based on your context, to avoid duplicated reviews without having to reach out to us, you can either: - Undo the previous import (at the bottom of https://judge.me/import) then import a new file - Or make use of our bulk delete option for imported reviews (available in the Reviews dashboard https://judge.me/index when you select multiple reviews) We'll consider your feedback for further improvements. In the meantime, hope the 2 suggestions above could help.
I have tried to get a refund for 6 months of unauthorized charges, when I contact them they balmed Shopify, now Shopify is tying to get in touch with them and all we get are crickets, I never authorized any charges for the last 6+ months and on top of that my store has been deactivated for the last two years!! Quick on charging your credit card but not as much when you have a complain about billing, I have been waiting for a refund for months now, hopfully someone will respond to our emails now...
Hi there, We're sorry to hear that you're having a delay with the 6-month refund. It's never pleasant to have to wait for a refund. However, when checked, we weren't able to find a previous conversation on this. We could also only find 1 payment event, which was from a trial so there was no charge for it. Our team has sent you a follow-up email. Please feel free to reply to us anytime. We're more than happy to investigate this further for you.
This app is terrible, i imported all of my Etsy reviews and only 2 of them show up and they don't even show properly. When I try to contact the about it the screen freezes. Completely useless
Hi there, We're very sorry to hear that you're having issues importing your Etsy reviews. Upon checking, it seems the reviews have been imported, but as Store reviews, which is why they didn't show on your product page. Our team has sent you an email with the next step to import these reviews to their correct products. We'll also check with you why the Chat function is not working on your store. Hope to hear back from you soon!
I deeply regret investing in this overpriced review platform. Not only is it absurdly expensive for what it offers, but the customer service is absolutely abysmal. Whenever there’s an issue — and believe me, there are many — all you get from their support team is the same robotic response: “We’ll look into it.” No timeline, no follow-up, and worst of all — no resolution. They constantly launch updates with new features that simply DO NOT WORK. It’s clear they don’t test anything before pushing it live. Instead, they use paying customers as guinea pigs. What’s most infuriating is the attitude. It genuinely feels like they’re doing you a favor by just acknowledging your message. There’s zero respect for the time, effort, and money we invest into generating real reviews for our businesses. As users, we deserve better than vague promises and broken tools. Avoid this app at all costs. It’s unreliable, unprofessional, and ultimately disrespectful to anyone serious about managing their online reputation.
One of the worst app ever. After installing this, my seo dropdown and it leaves its remaining codes in the web which slow the proformance and down the seo of the web.
Hi there, we're very sorry to hear that your SEO was affected. We're more than happy to look into why this might be the case. Our support team has reached out to you to help with SEO and the remaining codes if any. Look forward to connecting and discussing the issue soon!
I'm editing my review because we keep running into the same issue over and over of our comments disappearing from our product page every 2-3 days and it happens during the most inconvenient time when we have higher traffic coming to the site off of viral Tik Tok videos. I've requested the team have the rep that knows how to fix this leave a note on our account so that other reps that get our ticket know how to fix quickly. This issue has made us consider switching to another review app.
Hi there, Thank you for your feedback and sorry to hear that the reviews disappeared during the most inconvenient time. Reviews play an important role in upselling a product so that shouldn't have happened. As for the root cause of the issue, as we haven't had an official integration with the page builder you're using, the API/custom code they used to display our widgets can be a bit unstable, but that can be fixed with a few lines of code. We have noted this internally and also shared with you the fix. Hope it helps!
don't use it will ruined your sales
Hi there, we're sorry to hear that your sales were affected. Our integration with Shop App is activated by default when you install the app, but it's possible to disable the sync within our settings. Our team has shared with you the steps to do so. Please let us know if there's anything else we can help to get your sales up and running.
It was working smoothly untill few days back. Now whenever I try to open it. Screen just blinking and nothing happen. I am getting many reviews on whatsapp. Earlier we had option to add review manually from admin section. Now I am not able to find that option too.
They changed my settings without our permission
The app itself is okay, but trying to get any support is terrible. Every month I am receiving newsletters advising of new features but I can't access them. When I try getting help, whether by chat or email, all I get is their useless AI bot giving me incorrect information, and when I click to say I need more help, absolutely nothing happens. This has to be one of the worst customer support experiences of any app I have used.
The free version was recently updated to remove functionality. New reviews do not publish unless you write in to ask for an app refresh. This isn't sustainable. The new layout looks horrible with microscopic font, and the section allowing you to increase the font size is now locked behind a paywall. Sales have decreased since this new app update, probably because of how the reviews section presents itself. I had been very happy with the Judgeme app, but now it's just another money grab.
Cannot import reviews as advertised, import has glitch.
Hi there, thank you for letting us know about the Import bug. Our developers have deployed a fix for this and import is working normally now. Our team has also reached out to let you know and to make sure everything is how you wanted. Hope to welcome you back soon!
App-Einbettung funktioniert nicht. Ich kann nur die Anzahl der importierten Bewertungen sehen aber keine weiteren Aktionen durchführen
Hi there, thank you for letting us know about the issue. Our developers are working to find the cause and fix this. In the meantime, we see that the reviews have been imported and the widgets are now showing on your store. We will follow up with you to make sure that everything is perfect now. Please feel free to reach back anytime.
Unresponsive customer service over what seems a simple fix. 2 inquires and nothing. Moving to another app, waste of my time.
Hi there, Thank you for your review. Last week, we had an issue with our chat/email platform and didn't manage to respond to your queries on time. We are very sorry for that. But let us assure you that our support team is always available 24/7 and we will try our best to reply to any questions as fast as we can.
not working on shopify store
Hi there, Thank you for your review. Would you be able to share with us why the app is not working on your Shopify store? Our team has reached out to you but hasn't heard back. Our support is available 24/7 so please feel free to let us know anytime. Looking forward to connecting soon!
this app was doing great for my site until it started creating false reviews. it was generating bad reviews about my products. had to uninstall. don't recommend
Hi there, We're very sorry to hear that you've got bad reviews. While bad reviews are unavoidable while running an online store, if they are not from actual customers, there are a couple of ways to prevent them. We offer the Web reviews restriction where you can limit the ability to leave a review to customers who receive a review request only. Or on the Awesome plan, you can enable our Spam filter to block out spammers. Our team has reached out to discuss both options to see which will work best for your store. Hope to hear back soon!
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