Judge.me Product Reviews App

I've had this app for a year and suddenly nothing works. Unless I pay for more than I need. My biggest problem is that the app wants me to update but the details raise red flags. Why do you need a customers phone #….I don;t ask for it. And why location details? That has nothing to do with a review. you just seem to be gathering data from my customers for some reason that isn't pertinent to the focus of the app. WHY? there is not place to get answers. I had a problem last month and never got a solid answer but I had to do other work, so havn't pressed. I need a place to go to find out how this app that worked a t first is now so messed up it is useless. Plus you give me no options for WHAT data I will allow you to collect. You don't need my customers IP address, unless you are working for the government. Get some decent answers that are easy to find and implement or I can't recommend.

YIKES... installed the app and saw the next day it slowed my store 15 points. No thank you... DELETED! I saw a couple of reviews that said this and something told me not to do it but tried anyway. I can confirm it is true.

Don't do it. Read the reviews. We thought well, we'd give it a try. Sure enough, certain applications of their app had to be installed outside of the application by their techs.... Well, this caused a bunch of embarrassing script code to show up on the landing page. It was painstaking to remove. We do not recommend this APP whatsoever.....

Absolutely terrible customer service. We found out after we set it up that no coupons were sent as rewards. We contacted the support, they told us its turned off, we sent screenshot as a proof that its not, they tell us we must have turned it on just now. Yeah right... So we want to make test review, they tell us to upload review that matches conditions and reward will be sent. So we do that, no coupon is sent. Now they tell us its because it was done manually not automatically. Which nobody mentioned before. So I guess the only option is to wait and pray, and if it won't work this time, again somebody will tell me that we must have turned it off. Actually I should have just uninstalled it and use solution from other company. I wouldnt have wasted so much time and energy with these guys....

It is strange that everyone writes only positive reviews. So the Application slowed down my site by 6 points, and is also it not completely deleted!!! and stays viral on your Shopify account. After the deletion, I had to manually delete their pages (which remained), but their tabs remained directly in the main menu of my Shopify account, in the Marketing section (Judge.me review site referral, Judge.me coupon reward email, Judge.me initial review request ). And the most interesting thing is that the Judge.me support service, answers that it is impossible to remove it!!! I will write to Shopify support and find out how to permanently remove this virus program.

Verdict: If you rely on channels beyond email for collecting real customer reviews, Judge.me is no longer the right solution. We are extremely disappointed with Judge.me’s recent decision to stop verifying imported reviews. Our primary review sources are WhatsApp, which help us collect far more authentic customer feedback than email alone. By only allowing email verification, Judge.me has made verified reviews almost useless for us. From a customer’s perspective, reviews without proper verification risk looking fake, which directly hurts brand credibility. This completely defeats the purpose of using Judge.me in the first place, the platform was supposed to help us build trust through verified reviews, not take that away. We’ve already started exploring alternative platforms that actually support multiple review sources with proper verification. Unless Judge.me reconsiders this decision or introduces whatsapp verification, we will unsubscribe very soon.

UPDATE 8/11/25: I cannot recommend this app. They just want your money, but don't actually want to solve your problems. UPDATE 7/30/24: I started out my initial run with them with a 5 star review. But after getting used to the software and dealing with customer support, I had to downgrade the review to a (generous) 3 star. My last interaction with customer support left me in awe to the level of passive aggressive indifference someone can get away with. The software hasn't change all that much in the time since I first started, although their rigid adherence to their interpretation of the CRFA leaves no room for gray area when it comes to legitimate concerns. I understand that all apps have changed their software to adhere to the CRFA guidelines, but Judge.me doesn't understand nuance. ---- I use this app to obtain reviews for my products and store, it's helpful to be able to import reviews from other sources, and now I can send out emails and posts for customers to review our shop directly on Judge.me and syncs with our store.

Stay clear of the Live Chat rep called Dang. He cant understand english and it took me 3 times to explain the troubles I was having with the judge.me app - not good at all!

Very bad App not recommended. They make changes without your permissions.

Admin is too complicated to navigate and looks a bit too clustered. Would be great if you can make the admin page a little more user friendly.

aliexpress review importer not working. need to fix this issue asap. cause almost 80% people using aliexpress for product import.

hello, there is no option to transfer bulk comments, can you inform me if there is any?Can you share a collective comment or please tell me if there is any.

the fact that judge.me doesn't allow in-email reviews of multiple items at a time, and rather requires reviewers to click on separate buttons of each item in the email is wayyyyyy too much friction. also, requiring buyers to leave a title and review, rather than just stars and having the other fields optional, is another source of friction. it's unfortunate because judge.me integrates with my accordian tabs app, but the reviews emails are just way too messy.

Update mid-2024: Still the same issues after 3 years. I have been using this app for almost 3 years now, it is good for stores with only one language but it seriously lacks multilingual features: - product names are not translated (in both email and widgets) - product urls are not translated (in both email and widgets) - shop urls are not translated (in both email and widgets) - coupon email is not translatable - verify email is not translatable - reviews can not be translated Shopify Multilingual APIs have been released almost 4 years ago. It is definetely time to upgrade this app to support these APIs completely or we will continue to loose potential reviews or also sales (from coupon email because they are not translated, but they are only on the main language). For example, if I send you a request review email in French, and the customer sees the English product title, you are obviously getting zero reviews... this is crazy after so many years and after all the money I gave for this app!

Poor support when you have an issue

i am unable to add review, due to some error hope the support team will come ahead and solve my problem and make me one of their happy customers

Update 3.1.2021 this app continues to be a problem. I have contacted support because of unused Javascript on my website. Support again has failed to help. I am removing this horrible app from my store. Support is terrible! This app is a rip off! I have tried using this app for the last 3 months and I am not happy at all. Chat support is not helpful. The google review feed data is not correct, google emails me weekly that my review feed data is WRONG. It is missing the brand name, and all product sku's are sent incorrectly. I have sent many messages, without any resolution to my problem. Not to mention, I am not even able to upload reviews manually CSV or XLS. This a waste of $15 a month!

I would not recommend that app, after trying that for 5 days I decided to delete it and ask to support to delete the code into my store. The design of the website is totally destroyed and the support told me they cannot delete some of them files in my store because they don't have the permission and asked me to double check everything. Bad support service

Had this app for over a year and it only collected 13 reviews a year ago and no more. I upgraded to $15 a month. Still no more reviews collected via this app. All my customers went directly to my website and left their reviews directly. Just a terrible app.

Just skip this app Please. I downloaded this app and had some codes left over so asked for the team to help me, when they finally decided to help me my product page was broken after they deleted the codes apparently. i had a copy of my theme and i saw that they made changes to my original theme without telling me . :(( i compared all the changes if you no experience of coding you can be scammed easily. I was really trusting them because the team is very sweet and talks very nicely. :( So basically dont try this app