Kin Custom Fashion Dropshipper
White Label Marketplace & Print On Demand | Kin Custom
Rating
2.8
feedback
24
chart
#6,555
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Feb. 12, 2020
Prior to this review the stars would've been at 5, but we have run into a snag and not sure what is going on behind the scenes to solve our problems. We've been trying to reach you guys the past couple of days but no response. We're aware the virus outbreak has wreaked havoc in the supply chain especially overseas but thought that someone would be able to get back to us from the OH location. We've also attempted to contact you on FB but nothing yet. We have ordered samples from you guys in the past to gauge fit and quality, but as of this hour - all of our previously created merch and designs have disappeared from the site via Shopify and on the full site (it doesn't matter which). Some of these designed products were going to be presented on our site, but with the uncertainty now, that cannot happen. Prior to this time, the site was easy to use and the quality of products on offer was proper - and never had a problem with customer service. Please let us know something so that we can proceed accordingly. Help? **** Edit 12/2/2020 KC has reached out to us and have been abundantly helpful in attempting to resolve our issues and at the very least to provide information as to what is going on behind the scenes so we're not completely in the dark. We appreciate the quick follow up and response from KC and will continue to do business with them. Our rating goes to 5 stars.
Hi Drivn Apparel, We're happy to report our Customer Experience team has restored your designs and offered you a discount! Please check your e-mail for that promo code. Also, if you haven't yet whitelisted us, we recommend adding our domain to make sure we don't end up in your spam. Check out this resource (https://knowledge.kincustom.com/knowledge/whitelist-domain) if you need help on how to do this. Again, we sincerely apologize for the inconvenience. -Kin Custom
Nov. 7, 2019
Good luck getting any technical or customer service from this company. No Live Chat availability, No Email Response--Shopify can't even get in touch with them!
July 22, 2020
so far kin has been great for my company. the quality of prints are great. i really love that they offer white labeling also.
May 7, 2019
I LIKE THIS APP BUT THE SIZE LIMITATION ON PRODUCTS IS HOLDING ME BACK FROM REACHING A BROAD AUDIENCE BUT I LIKE THE FACT THAT THEY ARE IMPROVING.I DO HOPE THEY SELL COMFORTERS EVENTUALLY