Kin Custom Fashion Dropshipper
White Label Marketplace & Print On Demand | Kin Custom
Rating
3.8
feedback
85
chart
#3,366
All reviews
Rating Breakdown
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April 5, 2021
I currently use this site. It's not an app thats the first mistake. It crashes on me all the time which is the main reason I have not added any more designs to my store and I have not exported the products to my shopify account I don't promote my store because I cant update my collections. Due to the site crashes very often while I'm in the middle of a masterpiece. It's very annoying. I ordered from another's shop that drop ships their brand only using kincustom and it took 2months to ship. I will add this is during the pandemic and end of year beginning of year holidays but 2 months is a tad bit too long. I had forgot about the order until one day I got an email saying that my product would be delivered soon. Personally the material is fine. Even having tags is fine. What my biggest fear is kincustom won't be able to capture my color schemes because that is a major part of my art. Not to mention the use of black. Even the shop owner I purchased from said that her black was not the same color of her design granted she used the default designs. And gang rags and called them her designs. I thought how can you mess up black? So what I've done is just created different color schemes because I'm the Queen of Mixed Colors. And now going back to add my designs if the site will stop crashing on me.
Hello IssaMilianGang, We apologize for the frustration you have experienced with our site! We are more than happy to help you troubleshoot the issues you are experiencing if you would please open a ticket with our Customer Experience Team here: Contact Us | Kin Custom: On-Demand Print and Dropship, Made Easy Please make sure you are using a high-speed internet connection, Google Chrome web browser, and have cleared your cache and cookies for an optimized experience! Regarding the order you received that was extremely delayed, it is common for extended delays during the Chinese New Year holiday due to the government mandated celebration days and the closing of customs for the entire country. In addition to pandemic related delays, this particular time of year did experience extreme delays overall. That being said, please be advised that Kin Custom adheres to an average 3 business day production timeframe and was never behind in production during those timeframes. The shipping times we advertise are estimates, not guarantees, and we do our best to communicate delays due to things like holidays, the pandemic, and carrier specific delays. Kin Custom notified all creators of these delays multiple times in multiple locations leading up to the holiday to help avoid frustration around the foreseen shipping delays. Kin Custom has a detailed Print Guide (https://knowledge.kincustom.com/knowledge/print-guide) and Artwork Guidelines (https://knowledge.kincustom.com/knowledge/artwork-guidelines) that we recommend reading carefully prior to designing to ensure your overall satisfaction with your merchandise. We print in RGB color scale, but still advise against printing black on some of the materials due to the nature of the printing process and the fabric of the product chosen to print on. To ensure the satisfaction of your end customers, we recommend ordering samples of your designs and making adjustments as needed to achieve your desired look. We look forward to hearing back from you and allowing us to turn your experience into a positive one! -Kin Custom
March 23, 2021
I should have read the reviews before I started to deal with this company. I order a sample that came half printed!! I sent an email to them to have this fixed I truly hope they don't take a long time to fix this as many of my customers are waiting for me to launched this design. So far I haven't had any issues so never had to contact them about something like this but from these reviews it look like I won't hear from them no time soon which is very unfortunate because I actually like how my products have been coming out. I should have known something was gonna be wrong because this order took way longer then usual to arrive. My products are worn by some of the biggest names in reggae music as well as featured in some of their music videos so I can not have misprints or in this case a half printed product. Please fix this ASAP so I can change my 2 star rating to a 5 star rating. **UPDATE** They said they are going to help fix the issue which I appreciate because as I said this is the first time I've had an issue. I would suggest maybe an online chat feature for better customer service interaction but other then that things run pretty smoothly from design to shipping. I look forward to launching my newest collection.
Hi Jah Love Shop! We are so sorry to hear that you had a poor experience with this order. We see that our Customer Experience Team was able to assist and issued a full refund for the misprinted item. We greatly appreciate your business and the opportunity to turn this experience around for you! -Kin Custom
March 19, 2021
I planned on using KC for most of the products in my store but unfortunately, I am unable to upload my logo so I can’t have my own branding on them. When I try to upload the file ( 120 kb png, but I tried using jpg, too) it doesn’t do anything, just spinning. I tried using Chrome and Safari without any success. :( I am really looking for a solution! UPDATE: I got help from a very helpful lady and now my brand logo is already added. Can't wait to use their service! :)
Hi Belle Coccinelle! Thank you so much for giving Kin Custom the opportunity to be your custom print and dropship provider! We are so sorry you are having difficulties uploading your logo! It is super easy and you can find a detailed video of the instructions in section 3:05- 3:45 Custom Branding here:https://knowledge.kincustom.com/knowledge/print-guide If you are still having trouble after watching the video, please open a ticket with our dedicated Customer Experience team and they will be more than happy to assist! https://www.kincustom.com/page/contact-us -Kin Custom
March 9, 2021
I ordered 23 products to view before listing on my store. They arrived yesterday for a total of 14 days which I feel is great for international shipping. All of my white-base products came out great and I am pleased with those But I am concerned about doing garments with a black base because the color did not seem to absorb very well. I did a design with the men's black track jacket but it looks somewhat "faded". In natural and indoor light it sort of has a dark blueish-green hue to it. You can tell its not a solid dark black. Its a stark difference because the trim and cuffs ARE solid dark black and by contrast you can really tell the black jacket color is off a little. Perhaps the color did not transfer well and this is a one-time defect? If this jacket were to get washed and fade just slightly, it would look horrible. Based on the reviews of others below, it would seem frustrating to appeal this to customer service and it seems safer to just pull the item from my store.
Hello Heroes Twerk Here, We want to thank you for your business and loyalty to Kin Custom! We are so sorry to hear that you were not fully satisfied with your merchandise! If you haven't yet, please be sure to check out our Print Guide, which contains all the information you need to create designs that will print beautifully on all of our products. You can find the Print Guide here: https://knowledge.kincustom.com/knowledge/print-guide We would love the opportunity to turn this experience around for you! Please reach out to our dedicated Customer Experience Team by opening a ticket here: https://www.kincustom.com/page/contact-us We are standing by and ready to assist! Kin Custom
Feb. 25, 2021
I've had nothing but a great experience with this company. Their products are amazing as far as quality. I can't get over the samples I've ordered and I'm really happy with the reviews I'm getting. Shipping is always pretty fast. I've never really had to contact customer service for a serious issue yet. The one time I did have a question about the app they got back to me within 48 hrs which I find is reasonable. Overall I'm loving this app and its products.
Hi Amoureux Boutique! We first want to thank you for your business! We are excited that you are happy with our handmade, quality apparel, shoes, and accessories! We pride ourselves on our quality and fast production times! Most importantly, we appreciate you and glad you enjoy our sample program. Please remember, once you are pleased with your sample you will qualify for our discount program where you can save up to 45% on any purchase uploaded using our universal .csv starting at $60 (15%off). Again, we can't thank you enough for your business and we are excited to see what you design next! -Kin Custom
Feb. 22, 2021
I initially liked the app but have NOT been able to add new designs to my website for weeks now because the page crashes on my macbook, ipad, and computer.
Hi Choice Clothing and Apparel- Thank You for your business and we appreciate your loyalty. At Kin Custom, we pride ourselves on our quality, handmade, apparel, shoes, and accessories. We are learning and trying to improve the Customer Experience for successful shop owners like yourself and appreciate all of your feedback. We recently sent you a direct email so that we can understand your frustrations on where our app is crashing for you. We really want to troubleshoot with our IT team so that you can continue to use the app benefits of easier ordering with us. We apologize for this trouble and we hope to resolve quickly so that we do not further interfere with your design inspiration. -Kin Custom
Feb. 14, 2021
Update: I was contacted by Kin Custom following my review. I have adjusted my review slightly but cannot do anything more until they have a working customer service; again, the products and printing are incredible. But this holds no merit if you can't reach your vendor immediately. There is absolutely no excuse for that in today's day and age. None. I am willing to change my review if Kin Custom ever gets back to me after the three inquiries I have sent them WEEKS ago. I have no phone number, no email address, and no chat box to try because they don't offer them. I NEED them to contact me or I will be forced to go elsewhere, which is HORRIBLE because their products, their branding sets...all awesome. I have never had a print issue, but you HAVE to be in contact with your customers. If I ran my business this way I'd be out of work in an instant.
Hi doublesolid- We sincerely apologize for your frustration with our wait times and want to thank you your business. We are excited that you are growing. At Kin Custom, we strive to deliver on-demand merchandise with timely shipping that best represent your brand. We apologize that our Customer Experience Inquiries are taking longer than expected to respond. We are working diligently to correct this for valued customers like yourself. With this said, we are excited that you love our merchandise, we pride ourselves on our quality apparel, shoes, and accessories and we like your style! We sent you an email directly to better understand and resolve your questions. Please make sure that we are not going into your spam folder in your email account to make sure that you are getting the quicker responses you deserve. Again, we cannot thank you enough for your business and we are excited to see what you design next. -Kin Custom
Jan. 19, 2021
I wish I had paid more attention to the reviews here before I decided to work with this company. Worst customer service ever, cannot get a hold of anyone, have submitted multiple customer service requests for product quality issues with no response and no solution. While the print quality is good and the shipping seems to be timely, there are often product quality issues, including that the branding tags I pay extra for all fade after one wash and you can no longer see my logo, which is a HUGE problem. If I do not hear back from customer service within 3 days with the refunds that I requested as well as a solution to my issues, I will be pulling all of my designs and going back to my previous supplier, who, although they did not have as many products that I liked, at least offered good customer service. This is my livelihood, and I cannot work with a company that does not appreciate or respect that.
Hi Pixibu- We sincerely apologize for your frustrations and want to thank you for your quality products and printing. At Kin Custom, we strive to deliver on-demand merchandise with timely shipping that best represent your brand. We apologize that our Customer Experience Inquiries are taking longer than expected to respond. We are working diligently to correct this for valued customers like yourself. We stand behind all the merchandise printed for you. Printed, cut and handmade with upmost high quality and accuracy, we are your trusted resource for fulfilling your customers orders. That is why we offer a 100% print guarantee. Whether your merchandise has been damaged in transit, a design flaw was produced, we are committed to providing solutions and making it right for you. Our in-house Customer Experience team is fully equipped to process your reprint requests quickly and efficiently, so you spend less time waiting, and more time making your customers happy. In order to best work through your inquiry, we have sent you an email directly and will promptly resolve. Again, we cannot thank you enough for your business and we will make sure that our products best represent the brand you are trying to build. -Kin Custom
Jan. 15, 2021
Dear Kin Custom - You are phenomenal at what you do and have opened up the door for my business! I respect and honor you for your accomplishments as an organization... The CUSTOM BRANDING SETS you offer for only $1.99 per order paired with the print quality is setting me up to be a DANGEROUSLY COMPETITIVE BRAND. I am VERY PLEASED and satisfied with your products, which is why I leave you with a 5 STARS!!! HOWEVER!! I am interested in establishing a relationship with someone at the company. So far, it has been NOT POSSIBLE to get ahold of someone. May I please request a call? I humbly wish to establish a business relationship with a director at your organization. It would mean a lot to me as I have intentions for a long-term and profitable relationship with you. Please email me when you have a chance to set up short 15-minute phone conversation. Respectfully, Connor Griggs - CEO of Tropical Tundra - www.tropicaltundra.com - [email protected]
Hi Conner! We appreciate the review and congrats on growing your business, we like your style. At Kin Custom, we pride ourselves on our quality, handmade-to-order merchandise, and our timely average 3-business day production. And, depending on the shipping method, we can get your designed merchandise to your customers quickly. We also are excited to offer all our customers use of our .csv import feature that efficiently allows for organized drop shipping and up to 45% discounts for every order placed! We thrilled you love our custom branded packaging and that you are growing. We are glad our custom branding sets help you build a consistent brand. We apologize on our delayed Customer Experience responses and are quickly working through all our inquiries. With this said, we are excited that you love our merchandise, and we love your loyalty. Please look out for an email, as we will be sending one today. Again, we cannot thank you enough for your business and we are excited to see what you design next. -Kin Custom
Jan. 13, 2021
Worst customer Service. I've emailed this company multiple times about orders and fixing issues and they have yet to email back or respond even though they say they will respond with in 24 hours or next business day.
Hi Rich Black Bear- Thank you for choosing Kin Custom for your print-on-demand and drop ship needs. We sincerely apologize for the delayed responses from our Customer Experience Team as our goal is to quickly answer all customer inquiries. We pride ourselves on our average 3-business day production time and depending on the shipping method delivering your quality designed merchandise to your customers quickly. With this said, we will be reaching out immediately today via email so that we can resolve any frustrations that you may have. Again, we cannot thank you enough for using Kin Custom as your print-on-demand and drop ship supplier. -Kin Custom
Nov. 23, 2020
Kin Custom has the worst customer service I have EVER experienced! For the past week I have been trying to resolve a very important matter with them (neck tags are fading within one wash.. Both the custom logo that I paid extra for and also the size and care instructions) Unfortunately Kin Custom have not been helpful at resolving this issue and I had to put orders on hold for an entire week (could be longer since KC still haven't responded to my concerns) They only have one contact method which is useless (website ticket, which you have to wait at least two days for a reply) BUT in my case the reply was automated and did NOT solve my problem! I have been trying to contact them through Shopify customer support and even they struggle to get through to them! I don't want an automated email which isn't going to solve the problem of defected neck tags, I want REAL service and I want answers as to why the batch was faulty and whether it would happen again... So much for their 100% print guarantee, I'm not going to send my customers and big influencers defective clothing! I don't want my customers returning items, I just want the problem resolved!! I have lost an entire week of sales due to Kin Custom's negligence - I even tried to contact them through Instagram, no response! All of their Shopify customers are complaining about the same problems and they aren't helping anyone, just look at their reviews and Instagram photo comments, they don't care about shop owners and they don't respond in a timely manner! I have sent multiple email tickets, replies to their automated emails, Shopify have CC'd me in emails and I have used Instagram DM... Not one helpful response was given to me! I have sent multiple photos of the defective tags, I have explained the issue in detail, what a waste of time and money! KIN CUSTOM NEED A PHONE NUMBER OR ONLINE CHAT A.S.A.P, so we can actually receive support and answers!! How hard is it to provide a phone number for your customers? Email tickets are very unprofessional when you have so many businesses requiring help! Looks like i'll have to find a different POD company, they're much cheaper anyway! KC are very expensive compared to others, to the point where I've had to raise my prices (yet I haven't received the quality that was promised) So my customers are basically paying top dollar for cheap apparel! The only reason I chose Kin Custom was because they seemed so promising and versatile. Instead, they are extremely unprofessional and uncaring.
Hi Mythius Zu- We first want to thank you for choosing Kin Custom for your print-on-demand, drop shipping, and custom packaging supplier. We sincerely apologize for your frustrations with our custom packaging and customer experience process. We also want to thank you for your feedback, we are always looking how we can improve our process so that we can better fit the needs of our Shop Owners. At Kin Custom, we pride ourselves with quality, handmade apparel, shoes, and accessories. We also stand by all the merchandise we print for you. Because we believe in our print quality, we offer a 100% Print Guarantee on any merchandise that has a design flaw or has been damaged in transit. As our Customer Experience Team mentioned in email, we would love to offer you a return so that we can investigate the manufacturing defects and ensure you are receiving the quality apparel, shoes, and accessories that will satisfy your customers. We know that there is little time to waste. Please complete a return form so that we can send you a return for your orders ASAP. https://knowledge.kincustom.com/knowledge/our-print-guarantee Again, we cannot thank you enough for your business. -Kin Custom
Nov. 9, 2020
Is it possible if you guys could create more of a variety for kids like more shoes and more clothing there are really only a few options to choose from
Hi B.U.R.G.U.N.D.Y, Thank you for your feedback! We are happy that you have considered Kin Custom for your all-over print-on-demand & drop ship services. We have an expert Product Development Team that is working to find new fashion trends and we are always looking to add styles to our assortment. We will take your feedback back to the team. In the meantime, take a look at our latest styles for women and men. See link: https://www.kincustom.com/product-selection/all/new-arrivals Again, we cannot thank you enough for your consideration and business. We are excited to see your creativity on our apparel, shoes, and accessories. If you need further assistance, please contact our Customer Experience Team. -Kin Custom
Nov. 5, 2020
The branding customization and production time is great but the products look nothing like the photos...they have a nice feel but it look very cheap and the packages come with a large "Made In China" sticker. If the products had a regular look we would be happy but the shine cheap look is a no go with the higher price tag per item compared to competitors.
Hi Sway! We are excited that you are pleased with our packaging customization and production time and we take pride on our high-quality apparel, shoes & accessories. We sincerely apologize that you are not fully satisfied with your product experience. We would like to learn more about your most recent orders so that we can understand how we can best resolve any dissatisfaction and ensure that your customers receive the quality merchandise we strive to achieve. To give you the best support, please reach out to our Customer Experience Team by submitting a form at the URL below: https://www.kincustom.com/page/contact-us -Kin Custom
Nov. 5, 2020
I have worked with Kin Custom for the last 18 months or so. I can state unequivocally, that the quality has been consistent and top-notch! Their packaging that they use when I select my logo makes our shop look like an established retailer. We have ordered their women's tees, 2 different bags (faux leather), totes, laptop sleeve and lots of dog shirts. Unfortunately, the dog shirts they had before were perfect for a new line we wanted to have but they discontinued them and now have just a standard 1 size shirt. Its great quality, for sure!.. but nothing like the shirts we were purchasing before. (hint, hint... :-) would be awesome for the holidays... ) I still carry the new sku with confidence that it will be right and good quality. They were the 1st to reach out when the global shutdowns started and sent weekly updates with production impacts, any information that would apply to our orders. It was impressive. Shipping has been smooth and they've processed my orders in a fair and expected time frame. I can only speak for the items I shared above but I almost hate to tell the world how wonderful they are (selfishly of course), but their team should be recognized. Thank you! - the 3 Red Rovers team
Hi 3 Red Rovers! Thank you for the awesome review! We are glad to hear that you like our custom packaging options, and our production & shipping timelines. We are genuinely happy you are growing a successful business! Our expert Product Development Team is always on the lookout for new fashion trends and we are adding styles to our assortment. We are excited that you are pleased with our Doggie Tee and we will take your sizing feedback to our team. In the meantime, check our recently released new arrivals for women and men that can be found in the URL below: https://www.kincustom.com/product-selection/all/new-arrivals As always, we cannot wait to see what designs work well for your store and we really appreciate your feedback and business. -Kin Custom
Oct. 29, 2020
Products, custom branding and quality are top notch. My customers love their apparel and I have made a big statement with my line. I recently noticed we now have 5 new pieces of apparel to design which is great especially the French terry sweatshirt. Do you all plan to release snap backs or fitted baseball caps in the future? Even face masks as this is the hottest trend given then pandemic. What about cotton based material instead of just polyester? Will these be some options for the future? Customer service is spot on not sure what others complain about
Oct. 21, 2020
I tried to custom design for pieces for my line and keep getting a 404 the page has disappeared message. I hope this matter gets resolved.
Hi Chic Coalition, We sincerely apologize for the site disruption in our Creator Studio that inhibited you from processing your Shopify order & allowing you to design new styles. This type of disruption is rare, and we want to assure you that the technical issues have been resolved. In addition, we genuinely appreciate your business, and we hope you find that we are a good resource to provide you with high-quality fashion that your customers appreciate. We recently sent you an email via our Customer Experience Team should you have any additional questions. -Kin Custom
Oct. 9, 2020
I purchased a sample order through their site of the tech backpack. A standard size laptop doesn't fit in there, it's not wide enough. They said i should have checked the measurements. I didn't think I had to check measurements for something called TECH backpack which is usually for laptops. It's awkwardly long, so too long for Ipads or Tablets, I don't know what the purpose of this thing is, and I can't return it or anything because it was my fault. Second issue I had, I asked them if when I order a sample order there will be any prices or anything that shows it's them sending me, and they said no. When I received the product, there are Kincustom tags and their website on one of the tags, so good thing I didn't order a sample with the customer's address. The only good thing was the shipping being fast , but other than that I didn't have a good experience.
Hi Enlightened Chameleon- Thank you for using Kin Custom for your print on demand & custom design needs. We are excited for your business and want you to be successful. We want to apologize that your backpack did not work for your needs. We encourage all our shop owners to visit our website Help Center for expeditated answers regarding questions on using our Creator Studio. https://knowledge.kincustom.com/knowledge Thank you for commenting on our shipping speed, we always strive for a less than 3-day production time on all orders. With that said, final orders do ship from our Home Office in Ohio. If you have further questions, please reach out to our Customer Experience Team and we will respond quickly. -Kin Custom
Oct. 5, 2020
As a pod platform is just awesome from the interface to the price all good but my gosh the team support is just non profesional , i ordered something in august ... 6 octomber still waiting for my order or an answer xD
Hi ZYVEV- First, we want to thank you for using Kin Custom, for your print on demand, custom design needs for your apparel, shoes, and accessories. We are excited that you like our styles, and we are always looking to add to our assortment. We are also excited that you find our app easy to use. We also want to apologize for your engagement with our Customer Experience Team. We strive to provide prompt and clear responses for all our inquires. With your order, there are rare times where our orders get held in customs due to inspections. We gladly offer expeditated shipping if the hold is not a fault of the receiver. Please learn more in our Help Center. https://knowledge.kincustom.com/knowledge/why-is-my-package-held-in-customs We will be contacting you via email upon hearing the order status via our shipping provider. As always, we want you to continue your successful business and are glad you choose Kin Custom for your custom design needs. -Kin Custom
Sept. 29, 2020
The interface, product selection, and the generated previews are good. I can't write a review on shipping or product quality because they can't ship to P.O. boxes. I emailed asking why that was or if there was an alternative, but I got a vague response saying "it need the details address". I was excited because the app seemed like the solution to my needs but I couldn't even order samples.
Hi Ghostn Clothing- First, we want to thank you for using Kin Custom, for your print on demand, custom design needs for your apparel, shoes, and accessories. We are excited that you find our proprietary product mock-up tool beneficial for your business. We are also excited that our Shopify app will be a solution for your business needs and are thankful that you are downloading. Regarding your question on PO Box delivery, we want to share that we use private shipping companies like FedEx and UPS. Since P.O. Boxes are regulated by USPS, private carriers cannot make the deliveries. We strive to deliver quality products and timely responses from our Customer Experience Team. We encourage all our shop owners to visit our website Help Center for expeditated answers regarding questions about Kin Custom services. https://knowledge.kincustom.com/knowledge As always, we want you to continue your successful business and are glad you choose Kin Custom for your custom design needs. -Kin Custom
Sept. 28, 2020
i am finding it difficult to log into the app, every time i log in, it redirects me back to create account page. there is something wrong
Hi CEZFRUN! We apologize for the issues you're having while logging in and for the time spent while trying to access the app. Our Customer Experience team has reached out to you to gather more information so we can get this handled so you may use the app as intended to design and sell on your store! Please keep an eye out for our email as we would love to have you join our Kin Custom community of creators! - Kin Custom