LimeSpot AI Bundles & Upsells
Personalization and customer journey optimization | LimeSpot
Rating
4.8
feedback
1,554
chart
#1,788
All reviews
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Aug. 11, 2024
Hello, We have reached out to Limespot support severally to fix the ambiguous recommendations they placed on top of our collection pages, which has been affecting the load time and are driving away our customers and hurting conversions - thereby wasting our ad budget. There has been no response after series of emails to Limespot. Kindly fix this issue ASAP and Make sure you don't charge us for this app as it has DONE MORE HARM THAN GOOD in our campaigns. And if you have charged, kindly reverse any such charge asap and fix this issue we have been writing you for and you have pretended not to have seen it!
Hello - We are sorry that you feel this way about your experience. Your review misleading: You initially reached out on Saturday morning and received a reply by Monday morning, offering you a solution. We also promptly issued app credits corresponding to the full amount of your fees. LimeSpot uses industry best practices to ensure that our product recommendations have the least impact both on site speed and SEO. More information can be found here: https://support.limespot.com/en/articles/1443323-do-the-recommendation-boxes-affect-my-page-load-seo
May 3, 2024
BE VERY CAREFUL. This app is a scam. It's three times more expensive than Shopify's own plan, they don't provide a proportional increase to the charges they apply, they don't warn about extra charges, and the customer service is either terrible or non-existent. Ultimately, the worst decision I made with an app is downloading this.
We're sorry you feel this way about your experience with LimeSpot. We have refunded the charges you didn't expect. Our pricing is clearly laid out on our website at www.limespot.com/pricing, in our documentation at support.limespot.com/en/articles/5716048-how-does-limespot-s-pricing-work, and in our app when you install it and are asked to select a plan. It is worth noting for other merchants reading this review that during the period referenced, LimeSpot accounted for more than 25% of this store's total revenue.
Sept. 13, 2023
Terrible, messed up our cart page. Adjustments to cart items with the plus and minus button now duplicates the product inside the cart, removing the product also duplicates it again. They should be removed from the app store list for this terrible code corruption, so rookie. PLEASE FIX NOW!
We apologize for any confusion. LimeSpot is a recommendation and merchandising tool. While our recommendation boxes appear in your Shopify store’s public-facing interface when you publish them, out-of-the-box, we do not alter the behavior of your cart or other basic website functionality. Given that you had LimeSpot installed for about 7 minutes, there was no time for your team to make any custom modifications that could have caused this issue. LimeSpot did not cause the glitch with your cart plus/minus buttons. However, we would like to help you to use LimeSpot. We have contacted you privately to offer assistance and help to optimize your LimeSpot recommendation boxes. We hope we can move past this confusion, collaborating closely with you to enhance the growth of your brand.
Aug. 25, 2023
App charges me almost $600 a month with no transparency. To give you an idea of how ridiculous the fluctuations in charges are: In January my sales were about $100k. I was charged $348. In July/August my sales were about the same amount over 30 days, but I was charged $587. I left a one star review last year after they charged me over $1500+, which was shocking for a single app with unproven results. The head of customer success responded almost immediately. They were very attentive for a week or so after that, and responded extra quickly. With every email, they begged me to edit the one-star review. The moment I did that, the head "went out of office" and never came back, and I was shunted to a customer service person. I left it alone for a while because the charges went down for a bit after that and I thought it was acceptable for the sales volume. But now I find I'm getting charged $600+ again. When I log in to check the analytics, I am only given an overview but not access to the detailed analytics. Let that sink in. Almost $600 a month and I can't even see the data from my store. The overview claims it's responsible for 28% of sales on my store, which is doubtful considering the bulk of my orders are single items related to my ads. I suspect if customers even interact with the boxes in any way, it counts as a sale, which is ridculous. I've emailed them a couple of times to see if I could reduce my charge by switching from Pay as you Go to a flat rate, and they asked me to pay $450 a month or a almost $5000 a year annual fee anyway. Mind you, at that point my monthly fee on PAYG was $348. I'm switching off soon, this app is extremely expensive with no transparency on how you're charged, and they will squeeze you for money any chance they get. I suspect changing the boxes to another app will not only not impact sales too much, but speed up my store loading (Speed tests have indicated they are one of the bigger culprits in adding to my loading speed). The only reason I haven't switched is because their customer success person whom I believed would know what they're doing placed their boxes all over my shop and I need to make sure removing them doesn't break my store. TLDR: Ridiculous pricing from predatory developers who will ramp up their charges when you're not paying attention and make it difficult for you to see the data justifying it, all the while collecting your data for themselves. Would not recommend.
We are very sorry you are unhappy with our pricing and services and have reached out privately to explore potential resolutions and address your concerns. Based on your review, we can see that you feel LimeSpot lacks transparency and an explanation of how LimeSpot-driven sales are attributed. LimeSpot uses the industry standard practice of attribution based on clicks. Established companies, from Klaviyo to Google, use this method as well. To be fair, we disregard any purchases that take place more than 7 days after a LimeSpot element is clicked. We discuss the topic of attribution in both of the following Help Center articles. You may find some of the detailed information you are looking for in one or both of these articles: How are LimeSpot analytics generated? (https://support.limespot.com/en/articles/1443356-how-are-limespot-analytics-generated) What Sale is Considered a LimeSpot Driven Sale? (https://support.limespot.com/en/articles/2971724-what-sale-is-considered-a-limespot-driven-sale) You have access to the “Overview” of analytics, the “Recommendations” Analytics, and the “Products” Analytics. Your account is limited to these categories because all the others available (except for “Revenue”) refer to LimeSpot features you are not using as part of your current plan. However, we believe these 3 reports should display all the information you need to understand how LimeSpot is performing in your store. You may find the “Recommendations” Analytics page particularly informative as it allows you to view the performance of individual recommendation boxes based on the pages they live on. These analytics also include a breakdown of clicks and sales conversions. Using this information, you can get a better sense of the behavior of customers in relation to your LimeSpot boxes. We understand that, at this time, in particular, costs can be a large pain point for brands. The pricing plans we offer customers reflect both our desire to help brands find the pricing structure that works best for them and our firm belief in the value we add to our users’ stores. The fee for your plan is based on 2% of the LimeSpot-driven revenue. This means that, depending on the month, your fee will fluctuate based on how much revenue LimeSpot drives for a given period. If you are looking for a more predictable model for pricing, we recommend you switch to the “Essentials Plan.” We want you to have the very best experience with LimeSpot. You will get the highest level of concierge-style support when you contact our team via email or messaging. If you have any questions or run into trouble, we’re here to help! In addition to addressing concerns and solving problems, our team is also happy to assist in configuring your LimeSpot boxes to maximize their effectiveness. Here's to hoping you'll give us a shot to turn things around! We're committed to making things right and are eager to keep moving forward together. Thanks for sharing your feedback – it helps us improve and provide a better experience for everyone.
July 24, 2023
people who work in support are not helpful, I was deceived for $ 18, they pretended that it was not their fault, admitted to wrongly charging the fee, and now they do not want to withdraw it, because, as they say, they cannot I advise against installing this app, there are only problems with it, they will charge money and disregard you
Our Customer Service Specialist has been communicating with you about this issue privately, and we assure you that your $18 will be refunded once posted. Our Service Specialist is watching your account daily and will process the refund from our end as quickly as possible. We understand that you were attempting to use our app in your “test store. However, because the store does not have official Shopify development store status, you were charged $18 when your free trial period ended. Shopify is the payment processor for all Shopify apps, meaning we are subject to their processes. Shopify will notify a merchant of a charge long before the charge is “posted” for the Shopify app. This means that while we understand you were charged $18, we have to wait for Shopify to “post” the charge before we can see the charge and issue a refund. We understand that you have tried to contact Shopify about this charge, and we have, but we are still waiting for their response. At this point, the best course of action would be to wait for the charge to post, and as soon as it does, we can issue the refund.
June 15, 2023
Extremely Disappointing Experience with Limespot Personalizer Our company recently had the misfortune of using Limespot Personalizer, and we are extremely disappointed with the service we received. Our encounter with this platform was nothing short of a complete disaster, and we strongly advise against anyone considering their services. Inadequate Support: Limespot Personalizer's support team left much to be desired. Whenever we encountered issues, their response was unhelpful and unsatisfactory. They consistently failed to address our concerns effectively, leaving us feeling neglected and frustrated. It was disheartening to receive such poor support for a product we were paying for. Persistent Breakdowns: We experienced frequent and disruptive technical issues while using Limespot Personalizer. It seemed that everything was constantly breaking down, causing our website to become dysfunctional. This unreliability had a significant negative impact on our business, affecting our online presence and customer experience. It was an ongoing nightmare that hindered our operations. Misleading Email Solution: Limespot Personalizer's email solution was incredibly flawed and misleading. It would often direct recipients to a different page than what was promised in the email, causing confusion and frustration. This inconsistency reflects poorly on our brand and damages customer trust. We expected a basic functionality like email marketing to be reliable, but Limespot Personalizer failed to deliver. Blame Game: Perhaps the most infuriating aspect of our experience was the way Limespot Personalizer's support team handled our concerns. Instead of taking responsibility for their product's shortcomings, they consistently shifted the blame onto us. Their refusal to acknowledge their own faults and tendency to blame us for the issues only added insult to injury. It was an unprofessional and frustrating experience. Regrettable Years of Partnership: Regrettably, we trusted and used Limespot Personalizer for an extended period, enduring years of disappointment. It was a costly mistake that impacted our business negatively. Waking up to a broken site, malfunctioning emails, and an unusable website became a regular occurrence. We deeply regret our decision to stick with Limespot Personalizer for as long as we did. In conclusion, our experience with Limespot Personalizer was nothing short of a nightmare. The inadequate support, persistent breakdowns, misleading email solution, and blame-shifting created an unmanageable situation for our company. We caution anyone considering their services to steer clear unless they want to subject themselves to a consistently broken website, dysfunctional email system, and unsatisfactory support. Save yourself the trouble and look for a more reliable and trustworthy alternative.
We are disappointed to receive this review from a brand we have dedicated significant time and effort to assisting over the past 3 years. During this period, LimeSpot has consistently delivered exceptional results, generating over 150X ROI and contributing over 25% of Craftshack’s revenue through our product recommendations. Our team has worked diligently and made every reasonable effort to meet the needs of this brand. Regrettably, despite our product’s outstanding performance, we were never able to satisfy this customer's demands. We agree that parting ways is the most prudent decision in this case. Moving forward, we continue to welcome collaborative and appreciative customers who can fully benefit from our products and services.
May 6, 2023
App does not function correctly. We have on ongoing connectivity issue which stops us being able to configure the app to use on the site. The limespot support team are unable to advise or solve the issue after many weeks. We will be removing the app and looking for apps which do not have any many bugs . .
We would like to apologize for the negative experience you had using our product. We have reached out to you privately about possible solutions. Unfortunately, it has not been possible for our team to replicate the specific and isolated issue you encountered in one of your stores. If you would like to give us another chance, we’ll be happy to work with you to further troubleshoot the issue.
Jan. 2, 2022
I have used the App for a while now and was so surprised to see the amount they were charging based on my stores revenue. I have written to support a few times now, and all I get is a link to change my plan since my store was apparently on the old structure? I have tried doing this and it still doesn't work. No help from Support with this matter and I am very disappointed since I have been using the app for many years. I have removed it as I don't want to pay for something that isn't working for me at this moment.
Using app
Over 6 years
Total reviews
1
Average rating
1.0
Thanks for letting us know about your experience. We are very sorry to hear this and it is of utmost importance to sort out. Our team reached out directly —we're looking forward to hopping on a call with you to assist in any way we can. It's our goal to make every customer delighted by LimeSpot—we are looking forward to addressing your concern and getting you back up and running with LimeSpot!
Nov. 2, 2021
Please be noted: This app charged you based on the total revenue of your store NOT the revenue from THIS APP. You spent so much on social media to get those orders BUT the app will charge you hundreds for that. Their plan is completely insane. I would like to give 0 STARS if there is
We hear you. Our pricing based on overall store size is best suited for merchants who want to use LimeSpot throughout their site. We've just launched a new pricing plan, called "Pay as you grow,' where pricing is based on revenue direct driven from LimeSpot placements on your site. We would love the opportunity to work with you to get you on this new pricing plan. We have reached out to you via email-- please also feel free to contact us via support@ or chat.
May 29, 2021
Installed the app and at first, I was like wow look at all these sales. Their analytics made it look like it was working. After a few weeks, I realized the product recommendations were linking to my press page. NOT the products. When I asked them how their analytics was tracking if it wasn't going to the product, I received a nonsensical answer with no concrete explanation. I decided to keep Limespot a little longer to see if I could measure it against other analytics tools I have. Then I realized it's showing products that are in draft status and have been removed from the online store channel. They claim to use AI, but the app is showing items that haven't been on sale in a month? That makes no sense. At this point, I have no choice except to conclude this app is a scam and their analytics are senseless.
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. We have sent you an email follow up already addressing your concerns.
March 2, 2021
Totally misleading charging structure. I am reporting this to Shopify. Be warned - you will be charged hundreds of dollars per month more than advertised!!! Do not install this app.
UPDATE: After deep investigation, we have found that this customer has been using our product for 8 months with top results, and this is the first time we are hearing about any issues with our product or our pricing. Our detailed pricing tiers can be found at https://www.limespot.com/pricing-calculator?plan=silver. We're sorry that this customer felt this way. -- Hello. I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. It is in no intention for us to mislead users on our pricing. One of our teammates from the Customer Support team have tried to reach you at the provided phone number, but was not successful. Please kindly reach out to us at [email protected], we value your business.
Aug. 20, 2021
Great app for upselling, very friendly and communicative staff! The content is customizable to match any theme. Would recommend to a friend.
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work trying to continuously improve our product and it’s always rewarding to hear kind words. We love that you love us :)
Dec. 22, 2020
Disappointed with this app. It looks great but doesn't function with current products and prices. Products which have been archived still show up in the upsell box and sale prices don't show up either. I've reached out a few times for help with no response at all. not worth the hassle.
We’re deeply sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. After some investigation, we realized that we have not been receiving your emails due to some technical issues with the "Get Support" function via this app page. Our Customer Success team always replies at [email protected]. Please expect an email from us shortly to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Aug. 18, 2020
I am trying this app since 3,5 days now and want to share my experience as I am highly disappointed. Why I give 1 star is because this app is seriously hurting my business and when I tried to talk with the customer service they were not interested at all to help me. My problems: - when someone added a product via the products shown from the app and abandoned the cart, this abandoned carts are not shown in shopify, so there is no possibility to follow up with them. - the figures "added to cart" and "reached checkout" increased very nice which was wonderful to see, but unfortunately the final conversion rate decreased from 0,9% to 0,42% which really hurts our business! I dont know why there is this drop in final conversions, I did a lot of testing and finally tried to reach out the customer service of LimeSpot to see if they could help me. I wrote a very detailed description of my problem, but the responses where anything else than satisfying. They ignored my points, gave me very strange answers and said that they just dont track abandoned carts and "wheter people finally buy or not is not up to them"... ähm okay, but if because of them the people dont buy its really bad I would say...
We are sorry to hear about your disappointment with us, and we would like to personally assist you with making things right. After our call and addressing your concerns, the next step is getting in touch with Shopify and having them investigate the issue regarding abandoned carts not being shown in Shopify analytics. We value your business and hope to get a response from them as soon as possible.
April 25, 2020
Awfull, the sale circle was shown under the images , and now that it delet it there shit is still stuck on my website, DO NOT ADD THIS APP
We are sorry to hear about your bad experience. We’re normally known for our exceptional detail to customizations, and we regret that we missed the mark. Our team has reached out via email to answer your concerns. Thank you.
Sept. 7, 2019
I SAVED more than $700 per month being charged with this app for my two Shopify stores by REMOVING this app. What I did? 1. Install theme with built it features of recently viewed, you may like it. 2. Install frequently bought together app for $6.99 per month. That's it! I saw negative feedback last august 18, 2019 questioning why this app is charging so much where we can get it by free or for a very cheap price. AND he's RIGHT! I posted negative feedback because I wasted a lot of money using this app for months! P.S. My revenue didn't drop. I'm getting the same revenue or even better. .
We are sorry to hear you were less than satisfied with our app. Our app is fully automated and AI-driven where we generate personalized recommendations based on shopper's activities, and preferences. It is much more than You May Like, Frequently Bought Together, and recently viewed product carousels because we pride ourselves on being able to dynamically target shoppers with the right products at the right time and price point. Not all recommendations are created equal and that is what separates between us and our competitors. Regarding our pricing, we hear our customers about this and are actually in the process of changing our pricing model to better match the needs of various types of stores, especially smaller stores with a more restricted budget. At LimeSpot we are committed to fair, honest pricing because we value our customers and truly appreciate the time to share your opinions. Please watch out for that if you are still interested in using our app in the future. You can expect an email from someone on our Customer Care team soon to address your issues.
Aug. 18, 2019
Really don't believe the 4.9* review... I suggest you click on the 1* ratings and read through before you make a judgement on whether this will genuinely increase revenue or not. I would have give you 2* because the support is good and you do try your best however: 1. I have uninstalled and all these carousels will not leave my site 2. that same bug still exists that I have reported numerous times 3. you can get a 'view recent product carousel' for free, or at least very cheaply, which will essentially do the same thing 4. you can get a cross sell app for free which I believe is bette rthan your super clunky and confusing one. It COULD be a really good app, if: a) you weren't greedy on pricing b) it wasn't buggy NOW I WOULD BE EXTREMELY GRATEFUL IF ONE OF THE DEVS WOULD PLEASE GET IN TOUCH AND REMOVE ALL THIS LIMESPOT JUNK OFF MY WEBSITE AS A PRIORITY!!!
Sorry to hear about your experience with our app and the confusion as to what our platform has to offer. Although it is usually real-time, sometimes Shopify uninstall notification webhooks may take a few minutes to deliver to our servers. Hence the carousels may stay on your store for a short period of time before they disappear after uninstall. Once we received your review and our engineers looked at your store, the uninstall was already reflected and your store was clear of our components. Our app is fully automated and AI-driven where we generate personalized recommendations based on shopper's activities, and preferences. It is much more than cross-sell carousels and recently viewed product carousels, but we understand that we failed communicating the value and will work hard on avoiding this in the future. You can definitely manually achieve some of the things with other simpler products, but being able to dynamically target your shoppers with the right products would definitely be more sophisticated than those. As for the customization that you had an issue with, our app has a feature called Box Designer, where you can do all the customizations on our recommendation boxes. We strive to provide documentation and online material to enable our users to take care of their requirements in addition to our 24 hour support that is there to help our clients. That is how we have achieved the 4.9* ranking from more than a thousand happy customers. On the last note about pricing, we hear our customers about this and are actually in the process of revising our pricing model to better match the needs of different kinds of stores, specially smaller stores with stricter budget. Please watch out for that if you are still interested in using our app in the future.
July 23, 2019
Nothing special about this app. Cons - A few things you should consider- 1. There are free apps that do the same product recommendations and perform just as good, FOR FREE> 2. Limespot charges you for recently viewed items as well. Meaning - if you enable the recently view widget, and someone viewed your product and then clicked on recently viewed items box and ends purchases, they will charge 2% commission for it. 2% EXTRA from your total sale. That's the same as the processing fee you are paying. Most of the generated revenue comes from this box. 3. Be sure to measure your overall website conversion rate to see if it's worth it. They will report that they are bringing you tons of extra revenue, but in fact they aren't. They are piggy backing existing buyers and taking a commission for it. You can use a/b test tools like convert to see if they actually provide an uplift in sales and conversion rate.Based on my testing, the conversion rate and all important metrics stay the same, with or without the app. Bottom line - if they are not providing at least a 8-10% better conversion rate, average order rate and total sales, it won't even cover their fees. Pros -their customer service is pretty nice.
Thank you for taking the time to leave a detailed review. We always try to improve our app based on our customer's feedback. Therefore, we reviewed your app dashboard and realized you were not using our Recently Viewed box nor paid for the conversions from this feature. We do hear your feedback, and try our best to provide full transparency about our pricing and how we calculate what is considered as a LimeSpot Driven Revenue, which you can read on our Shopify App Description, Pricing Page, Help Center Articles, etc. Sorry that you feel like our app is piggy backing on your sales, however, we strive to increase the conversion rates of our customers' stores and that is what we charge for. We also have our A/B test tools to help our customers understand the ROI we deliver. We are in the process of revising our pricing model to better match the needs of smaller stores, including an always-free plan that will be coming up very soon.
April 25, 2020
Update 04/25/20 Popular item boxes on collection pages now rarely update, even when manually syncing. So I've now removed those as well. Limespot's removed the product analytics from the free version also, not much reason to hang on to this app much longer. Still using it for boxes on my blogs, since it's free, but if I can find something to substitute for it I'll drop this app altogether. If you have issues with Limespot I recommend checking out Globo Upsell Related Products, works right out of the box, amazing recommendations and have had zero issues. **Update** 02/01/20 Had to remove the related item boxes from my product pages as support could never fix the issue and I got tired of waiting. Now using Globo Upsell app and am very pleased with it, worked right out of the box with really good recommendations, something I could never say about Limespot which I've had nothing but issues with from day one. Now having problems with Popular boxes on the collection pages not properly updating. Once again Limespot can never seem to fix these issues timely. Luckily I'm not paying anything for this app because it's not generating any revenue, if I had to pay for it I would have uninstalled long ago. If you have a small amount of products this app may work for you. But it doesn't seem to be able to handle stores with a few hundred to thousands of products. **Update** 10/4/19 May have figured out why this app never generates sales for me, on a collection with over 1,300 products I just discovered it has the same dozen Related Items on each... so on my biggest collection the app is not doing it's job basically it's randomly selecting a dozen products and using them in the same order on every product page... this is no better than the bare bones version that came with my Shopify theme. ** I've been using LimeSpot for over two years and have seen no improvement in sales. Perhaps it's my unique setup as I have thousands of products and only one quantity of each. I've had many discussions with support and they all end in the same way, they offer to setup my website so I have boxes everywhere (essentially SPAMing my own site) or they try to give me a bizarre explanation about how their algorithm works. Simply put, if an item gets one view and one add to cart it gets a recognized as a highly popular product, where a product that gets 40 to 50 views doesn't register as popular at all. So currently on my most popular items in my largest collection of over 1,000 products I have a bunch of products that have a few views and they've been there for over a month, whereas products that are getting a lot of views are not being highlighted at all. To me that's flawed. So I've basically had to just remove all those because they are useless and rarely ever change. I'm only keeping the app around because I like the blog integration, the related items on the products pages are better than Shopify's (which just showed the first products from the collection on every product page) and I'm not paying anything for it (because it's not making me any money). I'd uninstall it immediately if I had to go back to paying a monthly charge.
Thank you for your detailed feedback. I'm sorry to that your experience have not been great. Our Analytics Team is taking a closer look at your case since the quantity of products should not be a reason for our algorithms to not properly work. We are in contact with you and we will try our best to find a solution for this. Keep an eye out for an email from us.
Feb. 11, 2019
Data within app are inaccurate. First problem I had was that I have been charged $400 for $10 subscription. Secondly, they have charged me subscription even though I haven't made a single sale yet, because store was still brand new and under construction. Store that literally didn't have a single sale yet. But they had a screenshot to show me that I had a purchase, which was not true. Might be an okay app, but I just don't like practices like this.