Loox: Product Reviews App & AI
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Rating
4.8
feedback
7,514
chart
#395
All reviews
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March 8, 2024
I have purchased a plan for 39.99 USD just to check the app, but suddenly they have charged 222 USD on my card, i was totally clueless why they have charges my 222 USD. they have the reason that as the installed limit was 300 orderes you have received 1237 orders this month so they have multiply their amount to 160$ and other 39.99 USd charged for basic app...OMG total shit show....i wish i can send -1 star to them...i will definitely pass this issue in our Shopify community so they will also keep away from loox app. I want my amount back, i have send them email too as they dont have any live support.
Hey there, Sara from the Loox team here. While we understand how stressful it can be to receive an unexpected charge, our pricing plans are fully transparent and are outlined in several places throughout the subscription process. I've reached out to you privately via email and look forward to continuing this conversation there :)
March 6, 2024
non mi piace perche non ci sono le traduzioni in italiano
Hey, Rotem from the Loox team here. Thanks for sharing your experience. Loox widgets and emails can be translated automatically into 18 different languages through your Loox admin settings. I've reached out to you privately through our support. In any case, our support team is available 24/7 and always ready to assist you!
Feb. 29, 2024
Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed? UPDATE I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 emails, considering other services provide thousands of email sends for the same price. The plan in question has now been updated to be based on orders instead email sends, a change that feels even less user friendly than before. As for the assertion that said structure is built to "provide great return on investment", clearly we disagree as I wouldn't have left this review if I felt that $120/month was justified for the service we were getting.
Hey, Arielle from the Loox team here. I understand it's stressful to get a charge you weren't expecting. The plan and its pricing were presented and approved by your team, and no money whatsoever was taken without prior approval of the plan's terms. Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription. Since our plans are designed to grow with you, they include additional charges based on your monthly usage of the system. The charges you are referring to are usage fees, which were triggered as mentioned in the subscription's terms. We completely understand that costs are a big part of every merchant's decision about which apps to use, and we've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you personally to explain the situation further and to help find a resolution with you.
Feb. 22, 2024
Loox doesn't mention that the app will only work with Themes 2.0. I published my site to a new theme, then tried the startup wizard but it couldn’t verify that the Core Script was activated. It also presented a tab on my homescreen so people can see *all* my reviews which isn't helpful. The script wasn't verified so now I have to delete the app and continue my search for a better alternative to Shopify Reviews (which worked perfectly with my theme).
Hey, Lilach from the Loox team here :) Loox is compatible with all themes, including 1.0 vintage themes. If your theme does not support the option to add our widgets via app blocks, we can help you with adding them via code. I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Jan. 10, 2024
Useless app and very very expensive, Charged me double. There are many free apps available better than this.
Hey, Lilach from the Loox team here :) Generally speaking, Shopify manages all app charges and billing cycles according to their policy. I'd be happy to dig deeper into this. I've personally reached out to you regarding the charges you see from your end!
Dec. 22, 2023
Don't use this APP. At the beginning, everything is FREE, then they put you into $19.99 plan. then after few months, there is a message pop up saying "You’ve reached the limit… Congratulations! Your business is doing well, and you have outgrown the Beginner plan, which is limited to 500 orders.", the new plan is more than double of the original plan. I am not going to pay $49.99/month. No WAY!!!
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers several different plans for stores of all sizes and needs. All our plans, including those for larger-scale stores, have an extremely high ROI. I’ve personally reached out to you so we can find the best solution for your store, and I am happy to continue the conversation with you privately.
Dec. 17, 2023
If i don't choose to upgrade the plan, then i couldn't get in the admin, all the reviews disappeared! Why? robber
Hey, Rotem from the Loox team here :) The Loox admin is accessible regardless of your plan. Our Beginner plan is designed for stores starting their journey and is meant to help them grow their business. Once your order volume grows, we recommend upgrading the plan so that Loox is better suited for your needs. Even if you choose not to upgrade your plan, your reviews and settings remain exactly the same. I can see your Loox reviews are still displayed on your store pages. I would be happy to understand better what you are experiencing on your end. I've reached out to you privately; please find our email in your inbox so we can continue the conversation from there. Please also know that our support team is available 24/7 and always ready to provide you with assistance!
Dec. 13, 2023
Note to those using the Scale version, LOOX has a potential charge when your order exceeds 300, there is an additional charge of up to $760, it gets expensive and even when I turned off the extra features, I was still overcharged . Their customer support is also not real time and you need to wait a long time for the issue to be resolved .
Nov. 29, 2023
Delete it sooner the better. if you grow the price will be extremly high, if you earn $1 per order, you see you reach 300 orders it will charge you at least $35 per month. which means 10% net profit this APP will take from you, crazing. and there is no way you could export the images if you want to unistall.
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect. You can export the reviews collected for your store, including the photos, directly from the app or through our support team. I have reached out to you privately through our support team in order to help you get those reviews, and I'll be happy to help solve any further issues you may have :)
Nov. 21, 2023
I had not yet installed this app properly,however it managed to add itself into my theme and show all my products as 1 star rated!!! There was no reviews on loox as I had not installed it yet. Be careful as I didn't notice for days that all my products looked as if they are badly rated, I don't understand why that would happen, really not good and has likely lost me a lot of sales during what is suposed to be the busiest time of year!!
Hey, Yishai from the Loox team here. What you are describing is very unusual. No elements should appear until you manually add them to your theme. I would really like to figure this out with you. I sent you an email to continue this conversation privately.
Nov. 17, 2023
Atrociously expensive for what they offer. No way to transfer reviews to other apps if you ever want to move. The only way you can get reviews is in excel format which is useless. For the amount they charge they should have a system to sync reviews across Google, Shopify store and social media. I paid them $35 every month for a year and then stopped because it is a waste of money.
Hey, Amit from Loox here. Please note that Loox offers plans to fit all business sizes and situations - from a small starting business to big brands selling worldwide. No worries, I've reached out to you privately and I'd be more than happy to work everything out with you and help you make the most out of Loox. Please find our message in your email inbox :)
Oct. 16, 2023
On the basic plan you have to pay 10$ a month for the app's Branding to show up on absolutely every page. You're basically paying them to make them publicity. I asked customer service and no help was given apart from "just pay us 40$ a month instead"
Hey, Lilach from the Loox team here :) We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan provides you with access to all of Loox widgets and customization options, as well as sending review request emails to collect reviews for your store. While our Scale plan has everything you need to grow your business and increase sales. In any case, I reached out to you privately to continue our conversation and find the best plan that fits your needs and budget!
Oct. 15, 2023
They're literally stealing money with their plans. Our store got charged $400 last month for a plan we didn't choose.
Hey, Rotem from the Loox team here. While I understand it's stressful to get a charge you weren't expecting, the plan and its pricing were presented and approved by your team and no money whatsoever was taken without prior approval of the plan's terms. Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription. Since our plans are designed to scale with you, they include additional charges that are based on your usage of the system each month. The charges you are referring to are usage fees which were triggered through the use of the system as mentioned in the subscription's terms. We completely understand that costs are a big part of every merchant's decision about which apps to use and we've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you personally to explain the situation further and to find a resolution with you.
Oct. 7, 2023
very expensive They also want 34 USD per month to delete their link. really expensive
Hey, Tal from the Loox team here :) We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Sept. 7, 2023
The fact it makes you pay an extra $25 usd to be able to send more then 100 review requests is WRONG! I don't want all the other BS features you offer otherwise I would have already upgraded. I loved this app because of the option to have photos but now I will be looking for a new app.
Hey, Amit from the Loox team here. Loox offers plans to fit all business sizes - from small starting businesses to big brands selling worldwide. We are confident that our product can provide a higher ROI for stores with significant sales. I've reached out to you privately, kindly check your email inbox :)
July 10, 2023
Used it for months, but then they randomly started charging me a $35 usage fee on top of the subscription fee. On top of that, the app randomly stopped working for 2 days and I couldn't import reviews - then days later all of the reviews I tried importing all came flooding in. By that point, I had already moved on to AliReviews instead. Much better review app.
Store
Enchantify
Using app
3 months
Hey, Lilach from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I can see you were subscribed to our Growth plan, which starts at $34.99/month. This plan is a pay-as-you-grow plan that scales with you depending on your usage that month. This is our most popular plan, and is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. If you experienced anything out of the ordinary regarding your setup, please let us know. We'll gladly investigate further and ensure you get up and running as soon as possible. I’ve personally reached out to you and am happy to continue the conversation with you privately.
July 3, 2023
this app will drain your money, there is no way to setup a spending limit for automatic reviews they will keep charging you 28dollars per 300 emails which is really expensive, I can't find anyway to stop these automatic reviews.
Hey, Tamarry from the Loox team here :) I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months, you automatically pay less. We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. All our plans, including those for larger-scale stores, have an extremely high ROI. I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
June 27, 2023
Was using the app and it worked perfectly and out of the sudden they disable access on their dashboard app if you don't upgrade the plan ??? next plan says and i quote "300 review requests included in base price + $28 per additional 300 emails" but there is no way to limit how much you want to spend so you could easily pay hundreds of dollars without control over it! Disabling the messages to new customers if a certain volume of orders is reached, is understandable. But closing access to the app due to a certain amount of orders ?????? As soon as next month when I get access to the app again I will delete it and transfer all my reviews to another app. NEVER AGAIN LOOX !
Hey, Lilach from the Loox team here :) Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan ($9.99) is designed for stores that are starting their journey and is meant to help them grow their business. We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. I've also personally reached out to you and am happy to continue the conversation with you privately.
June 2, 2023
Asking me to upgrade my plan and I cannot change the settings or manage the reviews without upgrading!!! Pathetic!
Hey, Ilan from the Loox team here :) Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan is designed for stores that are starting their journey and helping them grow their business. We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.
May 29, 2023
Arrivati ad un certo numero di ordini ti obbligano a passare al piano a pagamento da 35$, nonostante il primo sia già a pagamento 9,9$. Questa cosa non ha assolutamente senso, non dovrebbero permetterlo. Sono riuscito a spostare tutto su un'altra app e non mi vedranno mai più, nemmeno per altre app. SCONSIGLIO!!!
Hey, Tamarry from the Loox team here :) I apologize for the confusion and I’m happy to help clear the air! Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.