Mailchimp: Email & SMS
Mailchimp for Shopify - Email and Marketing Automation
Rating
3.3
feedback
564
chart
#2,397
All reviews
Rating Breakdown
Review RSS Feed
April 24, 2020
Support is good once accessed. Hours are quite limited. The only option within the app to troubleshoot is called a "Force Resync". This option resyncs every single order ever placed in the shop (40,000) and takes days with no means of cancelling or pausing. I am told that my feedback has been received. After canvassing multiple options for connecting Shopify to Mailchimp, I would prefer Shopsync
April 18, 2020
I've been using ShopSync for about a year now and its been incredible. Easy to use, functions exactly as you would expect to MailChimp, great replacement for the now-deprecated Native App. I use it by default on all of my shops now! Very responsive team and great App overall.
April 7, 2020
I used this app to send my parcels for my online store via Sendle. Incredibly easy to use and make my workflow so much more efficient. Thanks for making life easy! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
March 30, 2020
Por favor, ¿dónde puedo aprender esta aplicación? Necesito hacer landing pages, tickets de descuento, campañas, dónde puedo aprender? Gracias.
March 27, 2020
10/10. I needed this o synch to mailchimp and does exactly that. simple and easy. No complaints. Get it
March 13, 2020
App has been running for over a year now ( Ever since Mail Chimp killed off its own App) And we have yet to have any problems. We are about to go live with another Site and will be using ShopSync with that one as well. There is one Issue on the Mail Chimp side with Ongoing welcome e-mails re sending when Syncing with shopify, so you have to Archive your Campaigns before install (witch dose suck) But ShopSync support says both sides are trying to resolve this problem. Other then that I am vary happy with this App. Levine Auto and Truck Parts.
Feb. 27, 2020
I really liked the app esp as I was able to access all my photos from my website for my newletter. However, I had so many fake emails coming in, all through ShopSync that I ended up having to upgrade my Mailchimp account to keep up with more email subscribers. Until I realized that these were all fake emails. I had to start all over again with my audiences, what a mess!
Hi there, thanks for reaching out. With the scenario, you’re describing it seems to be outside the functionality of ShopSync, and it would be best suited for the support team at Mailchimp to review. I'm sorry to pass you off, but we don't really have control over how spam accounts land in your list, we just send data from a Shopify checkout to Mailchimp for processing. Mailchimp would be able to access your account and investigate further. You can reach out to their excellent customer service team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there. Let us know if you have any follow up questions or visit our support area to learn more information about ShopSync.
Feb. 25, 2020
I love MailChimp and I am glad to have ShopSync that allows me to continue using MC. Great app. great support. Highly recommend it
Feb. 24, 2020
I think Mailchimp is the best email marketing platform available and ShopSync make the integration as easy and reliable as it must be
Feb. 17, 2020
Great import and connection with Mailchimp. But, I lost all my tracking in GA and on FB :/ So uninstalled again... and tracking worked. Too bad, what I experienced with Shopsync seemed awesome until I discovered the tracking issue.
Hi there, we saw your review and wanted to reach out right away. Can you help us understand what you're referring to regarding tracking? We don't see any support tickets open and this isn't something we're familiar with in regard to the core functionality of our app; we would definitely like to learn more about the problem you're experiencing. You can reach out to us anytime by contacting us at [email protected].
Feb. 16, 2020
I use this app to sync to Mailchimp. It does a great job except that new subscribers no longer appear in Shopify. I didn’t realize I was getting new subscribers until I logged into Mailchimp
Feb. 10, 2020
I thought my installation was done with Mailchimp since Mailchimp dissapeared from Shopify, but I just click on the ShopSync app and shows it is not connected. A message with "Temporary Installation Cookie Must Be Set Your browser is preventing the installation of ShopSync. A temporary cookie must be set by clicking here." comes up, but after clicking and refreshing nothing happens and the app still does not work. Please help UPDATE: The problem was solved and it was indeed related to the browser. Thank you!
Hi Stona, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].
Feb. 6, 2020
Very good, i use it to sync my shopify store with mailchimp and it works very good. Thank you for this great app! I would recommend it absolutely to everyone who has mailchimp or wants to use it and combine it with his shopify store in a fast, simple way.
Jan. 28, 2020
No complaints here - did the job of moving the 200K customer list post Mailchimp-Shopify breakup without issue. Just recently cleaned up the customer list and using the forced synch feature to repoint the new list. We reached out for support and got the usually pay request but also a quick note on how to do the reset - that shows they care - worth the 5 stars. For what it's worth I would have paid $50 or so for the functionality to migrate way back when. Paying a monthly fee is a bit unnecessary since we've only used it 2x. Maybe a one-time support fee ask - you guys deserve it.
Jan. 22, 2020
I can't rate the App yet because despite following every instruction (i was previously linking straight from Shopify-Mailchimp), and despit ShopSync saying everything is linked, and despite Mailchimp saying 'everything is working okay', I still cant get the mailchimp subscribe pop up box campaign to appear on my site. I don't mind teething issues installing Apps, but the service response time is really poor, as is the quality of the replies. I would have expected to be able to chat in real time, but only email with 2-3 day lag is possible. I was expecting - given you have to pay for their service option, that someone would have volunteered to jump in to my Shopify stiore, to review code, and fix for me. As is, service has been really really poor. I'm giving them another 48 hours to resolve otherwise I'll find another solution. I'll provide an update here if/when I get one.
Update 1/24/20: We have replied back to your last message noting the steps we have taken to troubleshoot. Turns out, it appears that there is a conflict with the script that loads your pop-up forms versus other scripts loading on the site. Troubleshooting script conflicts is not something that we do here at Shopsync, but it should be relatively easy to resolve with the assistance of a web developer. Once that is resolved, pop-ups will work as expected. --- Hello, we've replied to your questions the same day with instructions on how to troubleshoot your pop-up forms. Perhaps our replies are landing in your spam filter? Also, we see you are located in Australia, so there may be some lag in communications. We do not offer 24-hour support at this time but rest assured we have replied to each of your questions. Please double-check your inbox/spam folder when you get a moment; getting your pop-ups to show is a common problem that can usually be addressed by unpublishing your existing pop-ups in Mailchimp and then republishing. Also, be sure to follow their migration guide to ensure everything else works correctly: https://mailchimp.com/help/switch-shopify-shopsync/#Migrate_Your_E-commerce_Automations. Let us know if you are unable to resolve your issue, we'll be happy to assist.
Jan. 19, 2020
It's recommended that you do not have the automatic 'add to mailing list' box check on the payment page. It took me about 9 months to realize that ShopSync had been switching my customers to "non subscribe" when they made a purchase, because that box was unchecked. Because of this, Mailchimp omitted hundreds of my good, long time customers from my mailings. I have now switched to Klaviyo.
Jan. 16, 2020
Really we need pay to try connect with chat support ? Yo need improve your service if you want offer a good product.
Hi there, yes, if you would like to chat with us directly, we ask for a nominal fee of $5/mo. to help cover customer support, development and server costs. You may cancel anytime. We're typically available M-F from 9 to 3 pm ET; if for any reason we're not around during those hours, feel free to drop us a note and we'll get right back to you. Also, we have an extensive knowledgebase available 24/7 that can address most questions about ShopSync. Happy to help anytime, just let us know.
Jan. 20, 2020
There is one significant flaw that you should be aware of before you install and use this app. Let's say my email is [email protected]. I make a purchase for my friend, Mark. The shipping address name is Mark Smith. The billing address name is James Johnson. The app will sync the SHIPPING name to my email ([email protected]). This means when I go to send a newsletter to [email protected] and use personalisation in the email, it will say "Hi Mark!" - when my name is actually James. Shopsync support confirmed this is a known flaw. If you want to use personalisation in your email marketing, you must be aware that this app will 'corrupt' your mailing list by mixing up names. This might not be an issue for you if your customers only ever ship to themselves.
HI Retropilot, thank you for sharing this feedback. After seeing the scenario you described, we dug into the issue deeper and it turns out this is a known Shopify bug, not anything with ShopSync. Here is a response from their support team we received: "It looks like this is a frustration that more than a few merchants have brought to us. Currently, when a customer account is created Shopify sets the default address as the shipping address instead of the billing address. If the customer put in a new shipping address this would be taken to be the new default address as well. There is no way for the merchant to make this change on their own and to make that change our devs would need to do something system-wide to adjust it to be billing first instead of shipping. The only workaround currently is the laborious process of editing a customer's default address after their account is created." The good news is that Shopify is aware of the problem and it looks like they will be working to address the issue in the future. Thank you for using ShopSync and let us know if you have any other questions.
Jan. 5, 2020
I want to ask, why tags not sync to mailchimp. I will update this review and possible upgrade our subscription if tags problem will be addressed.
Update 1/23/20: The tagging feature is now live! Here's more information about getting started with it: https://support.shopsync.io/features/tag-mapper. Please let us know if you have any questions. If this helps you out with your marketing efforts, please consider updating your review. Hi there, thank you for the review. Tags are on their way :) Due to the Holidays we've been a little less active with our releases than normal. We hope things will be shipped in the next few weeks. In the interim, could you use Mailchimp's segmentation features to isolate and target your users?
Dec. 29, 2019
I would have loved to know this app worked with my old Mailchimp account. Never got info from Shopify about that. Just tired it last week and their customer support was awesome. Nice to see support teams switched on and look forward to using the app!