Mailchimp: Email & SMS

Hi Pea Shoots, we saw your review and wanted to reach out. We checked into our helpdesk and only saw one ticket back in August we replied to the same day regarding another question. Were you contacting Mailchimp for help? Or ShopSync? We want to make sure something didn't get caught up in our SPAM filter. Regardless, we looked at your store, and it appears that the legacy Mailchimp app and ShopSync are still installed. The old Mailchimp integration has been deprecated (not supported) for quite some time, and there's a good chance things won't work as expected if you have both ShopSync and the legacy Mailchimp app running. As for ShopSync affecting your theme, that would not be a function of the app. We'd recommend first to uninstall the legacy Mailchimp app and ShopSync. Next, verify in the Mailchimp "Connected Sites" area that your store is removed. Lastly, install ShopSync again. We're confident that things will work as expected after those steps are completed. Let us know if you still encounter any problems. You may reach us anytime at [email protected].

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. At the moment, we see your store connected and sending data, with transactions pushing over to Mailchimp as recent as in the last hour. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].

Hi there, thank you for taking the time to describe the problem you're experiencing. Currently, you're right; ShopSync is engineered to send all product data over to Mailchimp no matter if it's a published product or not in Shopify. We have good intentions for doing so; let me explain why: - If we didn't send all product data over on the sync, your order information would not be complete. - If you were to try to create campaigns based on past (product) order history, for example, you would not be able to target relevant customers who qualified for those product purchases. - Reporting information would be off in Mailchimp for product sales. Those reasons alone are why many customers use ShopSync. But, we also understand your use-case and how that could negatively impact your marketing efforts with the situation you've described - especially if you were to rely on Mailchimp to dynamically populate recommended products for your campaigns. With that said, the recommended products are not a function of what ShopSync has control over in Mailchimp. Mailchimp uses its proprietary algorithms to display recommended products for automations/campaigns. As mentioned, if we didn't pass all the product data to them, it would cause many downstream issues for other users. We wish we had more control over the recommendations in Mailchimp, but we do not. In the interim, you may want to manually add recommended products to campaigns or reach out to Mailchimp's excellent product support team to see if they could somehow filter those (unavailable) products from their recommendations engine in the future.

Hi there, we looked into your account and it appears you have connected your store to Mailchimp and things are syncing as expected. We see the recent activity of data submissions over to your audience even in the last hour. Is it possible your review is related to an issue you had that was resolved or something else entirely? If you still need help, please reach out to our support team at [email protected] and we'll be glad to help.

Hi there, if you are running into browser issues loading ShopSync please follow this FAQ: https://support.shopsync.io/using-shopsync/syncing-information#troubleshooting-the-initial-sync. If you are unable to resolve the issue, please reach out to [email protected].

Hi there, we saw your review and wanted to respond. You do not need to execute a "force" sync for the app to work properly; ShopSync works quietly in the background as you gather new signups and get orders on your site. I looked into our support area and do not see any tickets with your store URL attached to it. Feel free to reach out to us if you have questions or visit our FAQ's, we'll be glad to help.

Thanks for getting in touch about the association between pop-up form subscribers and customers who are being unsubscribed at checkout later - there are a few things in play here. Let me take the opportunity to explain the issue in its entirety. As things are designed currently, the pop-up form is triggered by Mailchimp, and the opt-in feature at checkout of your Shopify store function independently from one another. The pop-up form is triggered by Mailchimp and associates it with a particular Audience. Meanwhile, your Shopify store connects customers at checkout with the same MailChimp Audience. Unfortunately, in some situations, it can create a subscriber status that is out of alignment. For example, if someone opts-in to a pop-up form initially, but later they do not opt-in at checkout, it would indeed unsubscribe them from Mailchimp. We understand how this situation may not be ideal in all cases, but, we're following the directives of the customer at checkout. Since we are not seeing them subscribed in Shopify at the time of the transaction, we really have no other choice but to pass that user as unsubscribed to Mailchimp. I'm sorry we don't have a perfect answer for this particular scenario, but please understand it's not the app entirely at fault here. Perhaps, a workaround for these edge-cases would be to put some text on the checkout page to encourage users to opt-in for certain communications? Don’t hesitate to get in touch if you have additional or follow-up questions.